Just bought a 2020 Passport there. DJ Hinton was our sales rep. He is outstanding in all aspects. Very low key and no pressure at all. His knowledge of the car and all the options and features on it was incredible. Every question we had he fully answered and explained. I would highly recommend DJ to anyone looking for a great sales person. If it were not for DJ, I doubt we would have bought the car. Mo in the finance office also did a great job. He is very thorough and fully explains in detail all the paperwork you have to sign at the closing. Chapman Honda seems to have service figured out and every one we talked to there was very helpful. I fully recommend them all.

Make absolutely sure you have another mechanic check over your used car within a week of buying. We purchased a 2006 Scion XB in March 2021 and as of today we have a $1000.00+ plus mechanic bill to fix several broken motor mount. I know that parts wear out over time and so does Chapman, so why werent they checked and repaired? There had to have been cracks at the time of purchase. So bad on us for not getting the car check over by our mechanic and BAD on Chapman for NOT fixing something that was showing wear and tear.

Purchased my car several months ago and also a service package. Went in for my first oil change and service check. Despite the initial long line, I was checked in quickly by Matt. He gave me an estimated time frame for my wait, checked in and let me know status SEVERAL times during my wait and even washed my new car before sending me off ahead of his projected time frame. Highly satisfied and Matt was very nice, friendly and explained everything that was checked and what to expect in any upcoming service checks. Thank you!Oh and ... my scheduled service advisor was out the day I arrived, so Matt took my appointment in addition to whatever else he already had on his plate that day. Very effective and efficient process.

I took my car in for a prepaid oil change. After awhile the car showed up in the yard. Waiting over 20 minutes my husband went across the isle and asked how do we get our car back. The service manager said oh yes it is done! It was late in the afternoon and no other customers were in the office. He then asked if the side mirror had been ordered, no was the answer. He asked why not it has been 1 1/2 hours. The manager said he had to get the correct paint number? Hubby asked do you know what a VIN number is? Just say you forgot and all is forgiven, but no you had to try a little BS. Also, the tire light was lit upon arrival, the maintenance sheet said the tire was checked and light reset. When we arrive home we had a flat. Terrible experience with Chapman Honda Service.

Considering how businesses have been suffering (short-staffed) in the customer service areas especially, I was treated well and everyone was very professional with me. Hopefully all areas will continue to improve as we get through this pandemic.

We are VERY pleased with the service provided by Chapman Honda! Our salesman, Dillon Pelletier, recognized us over a year after we bought our 2019 Honda Accord from him....he is an outstanding salesman! The Honda Accord is a great value & excellent vehicle, we do not hesitate to recommend it. Best, Chuck & Ginny Stack

Excellent customer service!!! Brandon was great and attentive. Military friendly 👌💯.

I had just moved to AZ recently and needed a car asap, Chapman Honda worked with me and I literally left with a car without any issues. Their sale rep Luis was amazing and worked hard to find the best deal for me. Definitely a place to go if your want quality customer service and cars.

Very Slow service with a lack of communication.I have been here a few times for preventative maintenance on the Accord that I bought from them.Each time I showed up early and checked in online. Even though I was proactive I still had to wait to be seen and they took my car 10 min past my appointment time.On average it has taken them 3 hours to do an oil change and tire pressure check. At the 2 hour mark each time I called for a status update and was told that the service member was dealing with customers. Which then took another 40 minutes for a return callI understand taking your time to do a good job but I can’t justify paying more at the dealership to take double-triple the time out of my day sitting in their lobby.

Great Dealership! Very good service department!

Made a 10:30 appointment to hansle a recall update, that was supposed to include a ride to my job. Mr R implied that this was going to be quick so I he told me I should just wait. I agreed as my plan had been to wait if was an hour or less wait. Otherwise I had work to do.After an hour of waiting I asked Mr. R how long it would be. 20-30 minutes, was his answer. So I waited another hour and 45 minutes and still nothing.Finally Mr. R decided to come into the main area to talk to another employee and as he was leaving he noticed me, walked past me, and then apparently remembered he had been my contact.About 10 minutes later my car arrived. Mr R had sent someone else to hand it off. When I got in my car the heat was so intense, on an 85 degree day mind you, that I could not touch anything. My guess is Mr. R might have been honest about the 20 -30 minute time period but apparently forgot about me and the car likely sat out in their back parking lot for 2 more hours. I wont be back to Chapman.

I enjoyed working with Ibrahim and got a great car!

Chapman Honda is very clean, nice, spacious building. The retro video games were a bonus. Carlos was very kind, helpful and professional. No pressure, just helpful and understanding. I left a message for a finance manager to return my call and they did within the hour, not days or even ignore message. Adam in Finance was also very pleasant and helpful. I highly recommend Chapman. Thank you all for your kindness, support and assistance.

We were looking at previously owned vehicles for our grandson the salesperson Ibrahim was very helpful and knowledgeable.He even gave us cold bottled water.We will definitely return.

I am surprised by the service at Chapman these days. I have purchased from them in the past and went back when I found a used car I wanted to trade in for. I understand what my cars value is and what I wanted for trade in and it is a fair price to both parties. I made three different offers and three different times I was rejected. The part that bothers me is that a counter offer was never made by the manager. After my last attempt I said goodbye and left. No attempt was made to work with me on pricing, never even started looking at financing. Test drive and the door. The worst part, we were only $600 apart in the one sided discussions. I guess I dont understand how it works anymore.

When I made my appointment for a recall issue, I was told it would take about 45 to 90 minutes. The day of my appointment, when I arrived, the service coordinator said it would take 90 -120 minutes. It ended up taking almost 4 hours. To get a loaner vehicle took almost an hour. I dont think that Chapman Honda values their customers time.

Walked in front door, waited there 20 min. And no one assisted me. Went outside and stood next to the SUV I wanted to buy and had to call the dealer requesting a sales person. Waited another 20 min. Roman came to assist finally but lacked good customer service. May be he thought I couldnt afford a suburban, who knows. So I left, empty handed. Later I looked into purchasing a car and somehow stumbled upon Moises at Chapman Porshe. He had great customer service, even picked up the car from the other dealer so I could test drive. Because of his great customer service, not only did I buy the car but also the suburban I first went to see at the Honda dealership. Listen Honda, dont judge a person by the way they look and while youre at it, get rid of Roman. He just cost you 2 sales!

I had an 8am Saturday appointment to get a leaky windshield checked on my Pilot. My service was performed by Ricky, who decided to call me Jess when I introduced myself as Jessica, and to call me dear when he wasnt using the wrong name.I got a call at 3:45 Saturday afternoon (the shop closes at 4) with no voicemail and wound up having no car all weekend because a windshield leak apparently took 8 hours to check?When I called on Monday to find out what was happening with my car, Ricky asked me twice if he should talk to my husband about how to fix my car. I told him no, that it was my car and he needed to speak with me. He told me that if I had them fix the leak itd be about $300 and theyd probably break the glass in the process.Today I had Safelite re-seal the windshield. It would have been $75 had my insurance not covered it. And shockingly, the glass didnt break!I cant recommend the service center for any other female car owners. Calling me by the wrong name, calling me dear, and being asked if I needed my husband is blatantly disrespectful. This combined with the garbage quote of $300 for a seal really makes it seem like they try to prey on those who may not know any better.

I recently took my car in for regular service. There was a mix up with my appointment but they ensured me they would make it work and took very good care of my car. The people I worked with, James and Brandon, ensured I left as a happy customer. I also had a lovely, free coffee while I waited.

Had an appointment for a 45 minute service (air bag recall). When we arrived they now said up to 2 hours. It had no complications and it was 3 hours and 45 minutes before done.

I was kindly greeted outside and taken care of right away for such a hot and busy day. My salesperson Wendy was EXCELLENT! She was professional, courteous, attentive and detailed. I enjoyed that she was personable and not overwhelming; very friendly and patient. The moment I walked in, their staff was very welcoming and knowledgeable, down to the financing department. Everything was nice, clean and air conditioned. Comfortable and safe (COVID). I highly recommend them. GO SEE WENDY for your next vehicle purchase !!!

Luis Ruvalcaba is a great salesman and the rest of the team went above and beyond to have me in a great car with a good deal. I Highly recommend Chapman Honda

My parents needed a new car so I went to Chapman Honda to look at Honda CRVs. The saleswoman Jozette was very helpful. She let me test drive the CRV and suggested the HRV as well. The HRV had better rear window vision and was simpler than the CRV to operate. It is difficult for my parents to shop so Jozette let me take the car to my parents. I told Jozette to give me her best deal. They loved the car! We made a deal, the next day Jozette delivered the car herself to my parents and did the paperwork in less than an hour. Jozette was professional, courteous, and gets my highest rating! The same goes for the Chapman Honda staff.

Very friendly staff. No pressure. John was very good. Helped me find A Certified Pre-owned Civic Coupe that Im very happy with

Would definitely recommend Chapman Honda! Made the purchase of my 2022 Honda Civic all the way from Las Vegas super quick and easy!

We received 5 star service from Jarad in the Parts Dept. He went above and beyond to help us replace a key for our vehicle. Great guy and great customer service!

As always excellent service even when you dont want to hear what they have to say.

Ive had nothing but great service. Angel G is the best service advisor Ive ever worked with, great listener, always professional, and genuinely cares. Awesome dealership.

Ismael provided great service. No arm wringing, no high pressure, great experience! Wish all car buying experiences can be this way.

It has been about a week since I contacted the service department leaving a message about maintenance questions on a new Ridgeline recently purchased, no response. I had to call twice because I was hung up on calling the first time, on the second call I was transferred to Service leaving a message.If service cant be bothered returning calls do I really want to have my vehicle serviced here?

In challenging times I like to support the local economy whenever I can. If I need parts for my project car Ill stop in at the parts department at this location to purchase them. The parts staff is friendly and knowledgeable making for a pleasant experience.

Always treated well. Service is excellent and quick.

I called Wednesday about a vehicle. I told the salesman I wanted to buy it over the phone. He told me to just show up on Friday. I showed up on Friday and they had sold the vehicle. When I confronted the salesman he said I should have left a deposit. I did not even know that was possible. I guess I should have read his mind. I drove 3 hours for this. Incredible lack of professionalism. I wouldn’t buy a sandwich from this dealership much less a car.

Was having electrical difficulties. Both Matt M and Oli worked diligently on my vehicle. Resolving several issues. 1 more to go! Cannot say enough about the teamwork between these two! Matt M is definitely the go to Service Advisor and Oli is the go to Service Tech. Professional, courteous, knowledgeable and effective! Thank you Gentleman! Highly recommend!

Watch out when signing paperwork when buying, If you see a page that says First Automotive (Complete Vehicle Theft Protection), dont sign it. Its useless insurance that youre supposed to be told about (they didnt tell me) and theyll slip it in the slew of paperwork you have to sign. Its a way they clip you for another $229.00 and even though its a pretty Honda Dealership, car salesman & women will try to add on all kinds of expenses that are basically a ripoff, its just the sleazy nature of the car business, even at what seems to be a more professional operation. So, read closely every page they want you to sign. I was a bit tired the day I purchased and I slipped up.

The repair shop here has no integrity. I spent $1500 on brakes, rotors and bushings. My vehicle had no issues with actually running. On the way home as Im driving through an intersection the car just dies. I call them back to see if they can fix it as this has never happened before. They give me the run around and eventually forward my call to a voicemail. I will never trust this establishment again. Dont bring your vehicle here for repair. Youll leave worse off than before they fixed it.

This was my first time buying a car from a dealership and I was so nervous about the process. John Discorfano was not only gracious but incredibly helpful and put me at ease. He really took his time in finding me a reliable vehicle that I would love! I can’t say enough about his customer service! What an amazing gentleman! I hope others get to have the same awesome experience that I had! Thank you John!

I got a recall notice on my Honda Accord. The letter said to take it to an authorized Honda dealer to get it fixed for free (software update needed). I called Chapman Honda and made an appointment with a friendly lady. I took it in at the appointment time. and was met by a courteous service agent who said it would take about 1 to 1.5 hours. The customer lounge is spacious with free coffee. After less than an hour the work was done. I would recommend Chapman Honda for your car service needs.

Very good communication from Marcos, kept us up to date on what was happening with our vehicle. Excellent customer service and a very thorough check of the entire car. No pressure selling when it came to recommended service. Very happy.

Very friendly and professional staff. Didnt feel pressured to buy. Enjoyed my visit. Did buy one and gladly. Thanks

Great experience. Took my daughter to buy a new car and the experience was fantastic. Sales people are so nice and accommodating. It did not take but 2.5 hours to walk out with a new car. Couldnt be happier. Thanks Chapman Honda!!!

Great experience purchasing a Civic. There was no pressure and no one following me around trying to make a sell. Wendy Torres was very helpful and professional. She went above and beyond by ensuring my car was delivered to my home.

A true Top notch car dealership, management and sales professionals are knowledgeable and friendly, I highly recommend this dealership for anyone looking a Honda vehicles, ask for Emilio hes the best sales person there.

Recently bought the car I was leasing from them. They opened a chase auto account for my cars balance without even mentioning it, after I specifically asked if I would still be paying through Honda’s finance like normal. Did not receive paperwork from chase until it was too late. No emails or anything because they didn’t even give chase my email. I noticed the account seemed messed up, called multiple times, left voicemail. No return call. What a joke.

All was well, cost as expected, plus I really like everyone there Ive ever dealt with. No phony friendliness and I appreciate it.

I’m so upset, I brought my 1990 Honda Civic to simply have the ignition switch replaced. The mechanic on the phone told me the total cost would be 500$. Before taking it I went to autozone myself to see how much the ignition switch cost since I do a lot of work myself. They quoted me 250$ So I assumed the other 250$ would be for labor. I gave the permission to change the switch. Meanwhile I go to my fathers funeral and I received a call from the mechanic telling me the car is complete and the total amount owed to Honda would come out to 895$...I could go on and on how outrageous this is. If he had told me that price before, I swear to God I would’ve gone back picked my car up and handled it my self. Close to a thousand dollars for an ignition switch? I HIGHLY doubt that.

Service went fine. I pointed out to the service advisor that the passenger side taillight assemble was loose. He stated that they would take care of it. It is still loose, dont think they touched it. Will try again at next service.

Service department is only interested in how much money they can make off you. Upselling is the focus.

Great service, professional & courteous staff.

Made 0730 service appt a week prior. Day of service (oil change) I waited in line for 25 minutes to even be seen. I asked was making appt worth it? There were easily 20 cars there. Was told, is better to just show up. Why even have scheduling system if its first come/ first serve. Currently 1 hour and 45 minutes past appt and oil still isnt changed.

What a great experience! Fast, efficient, friendly, everything was done thoroughly with extreme courtesy!This sounds like a commercial, but I guarantee that it is just a response from a grateful customer. I have never had such an experience as this at the service dept. Of a dealership. I have been driving for over 50 years!Thank you!

I need to find a new place to take my car. I am usually ignored or forgotten.

Richard Soto is one of a kind! He provides a level of service and care that is rare. I never feel like just another number when I have my car serviced at Chapman. Thank you Ricky, you really went above and beyond to make sure my car was safe again! I cant express how grateful I am, for all you and the service team did!!! You all were so wonderful to me and my car is in the best shape ever thanks to you!

Awful, awful, and awful. Arrived early and had to wait 10 min as the line was as far as the entrance. No one moved until I called stating a safety issue (15 min wait). Used Lyft cause i did not want to wait and was told an hour...took three hours. Tried to get a lyft back but no one to answer my call. No one called regarding my vehicle being done. The service man, Carlos, knew nothing of my issues and failed to give me my key faub. So upset that I did not ensure I got it back. Called again to report and every one was too busy...even the manager for service. Plan not to buy my future vehicle from Honda again.

The estimator was not accurate when providing information to me or the adjuster. The time for the repair has been extended many time without a plausible explanation. I don’t think the estimator has been honest and fair in dealing with me it has been almost two months and I still don’t have the car back. I’m very concerned about the quality of the repairs given the online reviews. I have been a Chapman customer for years. But, I won’t even maintain my cars there anymore.

Great service, very friendly and professional. Their customer waiting area is great especially for kids.

There is a waiting g room with a TV with a separate section for kids to play and watch their own TV. I love the free snacks and coffee, they make the wait comfortable.

Flawless service every visit. Friendly professional staff that really take care of you.

After a month in Tucson we were out doing errands on a Friday getting ready for our return trip to Boise where we had an appointment for ourCovid vaccine when an emissions warning light came on. Called our dealer in Boise and they said we couldn’t safely make the trip home. We immediately drove to Chapman Honda and explained our situation and our need to make it home to get our vaccine Tuesday morning.They were so understanding and caring ran tests on our car told us the problem checked for parts and told us it would be fixed 2:30-3:00 Saturday and then arranged a loaner for us. The next day they called at 12:00 noon all ready. Wow! Thanks Chapman Honda.

Excellent business and employee explained the charges. Very friendly staff.

Angel A was my service person for my first service on my CR-V and he was great. Car was ready in an hour and washed.

So after initially bringing in my car and then taking it home I was not 100% satisfied. The manager (Scott) reached out to me and changed everything for the better. Not only was my initial issue fixed but him and his team went above and beyond. I’m extremely satisfying to know there are people out there that care about your concerns. Thank you, Scott and all of your techs and service advisors for making this a great experience.

We have been using Chapman Honda service, for the periodic maintenance on our service vehicles for 5+ years. We have never been disappointed with the service staff. Dale has been our primary service advisor and has been great to work with. He recognizes the urgent need we have, to have our vehicles back in service ASAP. When Dale is not there, Ricky and others have stepped in and filled his shoes. Again, never disappointed! We are grateful for Chapmans service department and will continue to use them going forward.Vaughn Smith~GreenShield Pest Control of Tucson

Great service and friendly staff.

Buyer Beware! I took my Honda Odyssey into Chapman service to have them find what was draining my battery. They told me that it was the sliding door latches and the actuator. They charged me $1800 to fix the problem. Three days later, the battery was dead again. That was a repeating story. Over the next four months, I had to keep bringing the van back to Chapman as the battery kept dying. The “new” latch failed and the sliding door would swing open while I was driving! I was told to turn off the overhead lamp and the power doors—“It would work as long as I didn’t use it”. After returning home from the shop one of the times, I realized that the power on the passenger side was totally cut off. It was fine when I brought it in, but it “failed” in the shop. No admission of guilt; no apology from Chapman. In the end, I spent over $2700, but I left yesterday with the power to the passenger side sliding door disconnected because now, that was the problem. They wanted to charge me another $2000 to see if that would fix it.

Finally - resolved the issue of my cell phone connecting to the GPS system. Had to take it back to factory settings and it finally works! Great job!

Always happy with the customer service I receive here. Friendly and helpful staff all around in this building. Angel Gameros is an excellent service advisor and has helped my parents out with their Honda’s for a long time. I’m always happy to take my CR-V in to get checked out with his help. He will give it to you straight and tell you what is urgent and what can wait a little bit till you need to get your car worked on.

I used to hate everything to do with cars, especially buying. But thanks to Bryan Knight, our salesman, I had a really great experience at Chapman Honda. We just bought a new Odyssey, and like any minivan shoppers, we had our two lively little boys with us. (Ages 3 and 1.5) They loved the free popcorn, my husband loved the free coffee drinks, but what I loved most was the kindness and patience everyone (especially Bryan) showed towards my kids. He helped us get the car seats in for a test drive and was very understanding that everything takes longer with kids who need to go to the bathroom or make frequent trips to fill up popcorn and water. Bryan was never pushy and was always interested in getting us what we needed. He never seemed like he was just trying to sell a car, he seemed more like he was trying to help us get what we wanted. When he explained things to me I never felt like he was talking down to me. That means a lot to me as a woman because so many people in the car business are impatient towards women who dont make cars their passion. My husband had lots of questions because he pays attention to and is interested in every detail of the vehicle, technology and the money involved in the sale. Bryan made sure he had all the information he needed and was always willing to call or go get the answers when it was an unusual bit of information.We are not the easiest customers, Im usually suspicious of salesmen in general, my husband asks a million questions, and my kids are busy little kids... but Bryan never faltered. He was patient and low pressure the whole time. He made us all feel comfortable with making such a large and important purchase. I will come here first for any future purchases and will absolutely recommend Bryan to friends, family or anyone who wants to have a relaxed and easy experience car shopping. Thank you so much!

Dont Deal with( Jozette Paredes) shes lies.Had to call Management. To get help. Jozette Paredes works at Chapman Honda.

Shame on you! Ive been taking my vehicle to you for years and at this last service appointment I was given a list of repairs costing $2800. Got a second opinion and theres nothing wrong with my vehicle. You just lost a honda customer for life. Id go to Phoenix to buy my next Honda before buying at Chapman.

Great Service department and Sales team come in to get an oil Change was in and out quick while I was waiting looked at a few vehicles wasnt pressured by sales people answered some questions and I left great experience.

They keep you up to date on matters and are very professional about there work! They do go out of there way to make all good and timely!

Chapman Honda gave me the best experience ever buying a car! Got a better interest rate than the one my bank offered, everyone was very helpful and professional. Abel was awesome, so was Jose (I think thats his name, finance guy) and it didnt take as long as any car I have previously purchased. Highly recommend Chapman Honda and will go back if I ever need another car. THANK YOU Chapman Honda.

Honest & professional service. Marcos M. was very helpful & made my experience simple. Im very satisfied. Thank you !

Very pleasant experience, my first time there. Staff is very professional and service was excellent complete.

This was hands down, the best car buying experience I have had. Paul and his team made this process simple, easy, and stress free! From the moment I arrived with my dear old car until the time I drove off in my sweet new car, I was treated exceptionally throughout the quick and seamless process. I highly recommend Honda Chapman for all who are wanting to buy their next (or first!) car.Thank you Paul, Roman and Adam - you have a client for life.

Excellent buying experience! Go see Andrew Frasier. Highly recommend. Great deal and no games. Well buy from them again.

Kudos to Jason Ghebar for helping me make my SUV purchase quick and painless. Unlike most dealerships in town, I wasnt rushed into making a purchase that I couldnt afford or need. Thanks again Jason!

Incredible service, courteous staff, beautiful showroom, and free WiFi and coffee; what more could you need while getting your car serviced?

First time here and not impressed!!. no one ever greeted me as I cam in, Angel in the service department needs to learn what customer service is. he never offered a ride home evening knowing I asked for one when I set up my appointment. lack of communication from the first person I spoke too. its even on my paperwork I needed a ride home.employees in the service department should wear mask as you make the customer wear them. I have a picture of one employee not even wearing a mask and one of them had the mask under their chin. so if it required for customers to wear a mask coming into your establishment but your employees dont have too. either customers dont have to wear mask or everyone in your location needs to wear a mask. The picture I have are to to be filed with the health department. cant stand hypocrites!!

The customer service here was not good at all. The salesman was ok, but the manager was not friendly or willing to work on cost of vehicle. Ended up going to Auto Nation Honda on Wetmore and the customer service there was awesome!! Bought a 2021 car there

I had my car detailed here. It was the 2nd time. They did an outstanding job. The car looks like new. I was pleased that all COVID safety protocols were taken.

Carlos Lopez was one of the nicest people Ive ever had to deal with he worked with me very diligently, and though it was sort of pricey he did all he could to help me with that all and all I had a very positive experience thank you Carlos

My experience at Chapman Honda was 5 star. Not only did i get the car I had been looking for, for 2 months (an 2013 Audi A5 Convertible) but my salesman Roman Todorivich delivered it up to Phoenix for me. He was always responsive in answering my questions and was professional and polite in all aspects of the sales process. Just the other day I needed his assistance, due to my plates not arriving and my temporary expired (MVD is behind) and he had another temporary tag emailed to me. I have nothing but good things to say about my experience at Chapman Honda and Roman Todorivich. I would recomend anyone to purchase there next car here, even if youre not looking for a Honda. And ask for Roman Todorivich if you want honest, 5 star service.

Horrible place. I politely told the salesman I wasnt looking to buy that day and he threatened to curse my firstborn child. I heard him muttering incantations under his breath as I left. Will NOT be going back!

First off I want to say there is no way it takes two full days to replace two radiator hoses and run some tests. I should have just spent the $40 for the two hoses and attempted to fix it myself. I took my car in yesterday to diagnose an overheating problem with my vehicle and it took them about 3 hours to tell me that there was a leak in the hoses and that they needed to be replaced. I was told to come in around noon today to check the status on my car; however, the link I was provided with said it was still being serviced. When I finally did get a call from the service department, I was told there was some specialty parts that I needed to approve and I had to come in and it would take about 2 hours according to the Paula. I was unsure how replacing a few hoses would require specialty parts so I attempted to get in contact with my advisor. After getting in contact with him, he was unable to update me of the status of my vehicle because it was still being looked at, and said he would call me back in no more than 10 minutes. I decided to take it upon myself to walk in after waiting almost an hour and a half for a call back, only to find out that it wont be done until tomorrow AND he had no knowledge of why I received a phone call about needing to come in for two hours to discuss specialty parts. I need my car for work and to be able to get around, so you can believe my disappointment. I expected it to take no more than a day to replace. After already waiting almost two full days and having to pay over $450, I am still without a car. I wouldnt be surprised if they told me it would take longer to fix, or charge me extra. I had high hopes for the service at this dealership considering it was recommended to me, but I am absolutely appalled at the lack of communication at this dealership.

It is a nice place to purchase a car.🇮🇱✝️🇮🇱

Attempting to use my navigation (have to plug my phone in, in order to use it????, to cheap to build in navigation) stopped working in the middle of travel. Went directly to Honda to see what the problem was. Was told by service is a problem between Apple and Honda?????.... was also told by service, should read my owner’s manual. “It’s right there!” “If still can’t get it to work, should just go back to using my smartphone.” Wondering what my $30K+ has bought me. Had plenty of cash to purchase the “upgraded” model, explained what I needed, but was not sold the car that would have fit my needs. So far Honda dropped the ball on everything involved with this purchase. Take your money elsewhere, know in the future I will. Was also told would receive a call the very next day, never did....

5 star service every time I come in. Wouldn’t trust anyone else.

Understaffed, oil change took 3hrs,but sales manager Angel is a great guy and made my stay worth while.

Good deals. Like many other dealerships they need to be more transparent with customers instead of pushing unnecessary items when buying a car. Great website and huge selections of cars. Very friendly people.

It seems that all went well. Except for a crazy long wait after saying yes and signing some papers, we had a good experience. We bought a used car and Fabian did a great job.

Next time you visit Chapman Honda request Ricky Soto if you want your SERVICE experience to be quick, painless and a breeze! Ricky was extremely knowledgeable and provided EXCELLENT customer service! I was in a time crunch, he had me in and out in a jiffy. He’s truly the Gold standard at Honda!

Great service and attention to detail. Very straightforward during the whole purchase process. Overall great purchasing experience.

Jozette and the rest of the team were great; fair value on my trade in, answered all my questions about my purchase, and were pretty straight forward about pricing. All in all, a great experience

The new ride...for our daughter and son-in-law

Would Not Buy UsedThey sold me a car with a failing fuel pump and trash breaks but after getting those fixed it drives like new.When I confronted them about the car not starting correctly just a day after buying it they said Its just an older car. They do that 😂 so take that how you will.Other than that my experience was actually good compared to some dealerships Ive been to.

Not the place to buy affordable autos and they know it and they dont hide it. Walked in, told them I had 12k, they said they couldnt help me. With the multitude of dealerships Chapman has and they didnt have a vehicle in this price range. Lame.

Friendly and professional service from Dale and the crew.

Angel Granados is alway happy and ready to assist. I have been going to Chapman to service my vehicle for 7 years and always schedule them with him.