One of the best service centers in Tucson. Professional team. Very courteous. Guys are Veterans much respect. Every Dealer can learn a thing or two from the Jim Click Team. Thank you 🙏

Hmmm. When we got to the dealership, we left as almost all the signage was Hyundai, not Mazda. There seemed to be no Mazda vehicles available, and the interior appearance was that of a run-down used car lot. Despite being asked if we needed help, we left quickly, feeling 100% sure that the experience would be awful. I am still certain that we are the correct decision.

What a pleasure it was to work with Riley McGee and Jeremy Kelly at Mazda Eastside. Although the CX-5 practically sells itself, Riley worked hard to find the perfect one for me. He and Jeremy were very kind and funny and professional every step of the way, which took a lot of stress out of the process. And Riley knows his stuff! I was astounded by how much useful auto information he has in his head, above and beyond what he knows about Mazdas. The car itself is gorgeous--and after weeks of research and days of test driving vehicles with exceptional track records, Mazda came out ahead. Top safety ratings and the most luxury for the best price of all the vehicles in its class I tested. Five stars are not enough for this experience!

They post cars they dont actually have available to test drive on their online inventory to get you in the door. Their systems are pathetic having no idea what cars they have, what the status of those cars are, or what lot they are on. They are willing to send you falsely from one lot to the next all the way across town just to keep you... Not what I call a good experience. Ill be shopping elsewhere.

Came here for service on my 2017 Mazda 6. From the beginning, the service was fantastic. Friendly faces and professional. My car was taken care of in a timely manor and communication was perfect. I will be back for future cares. Eric Salazar, thanks for the amazing customer service.

Scott in service is outstanding. He kept me informed as my repairs progressed and went above and beyond my expectations. He is a true professional. Thanks for the car wash also. It was delivered back way cleaner than I left it.

Very friendly, efficient and competent service. They sent me a text when I got to the waiting room, welcoming me.

Scott in Service and Joel in sales are awesome! They take care of us and always answer our questions.

Lousy experience with Jim Click and the service department,I purchased a Nissan Truck less than a year ago and I have the maintenance for life deal and 2 weeks ago I had the oil changed, and they recommended a fuel injection cleaning they said nothing about needing a new battery. Yesterday the truck would not start, the battery was dead so I called the service department and asked if I had any kind of warranty with the battery and they said NO that they were sorry that there was nothing they could do, they did not offer a replacement, a used one nor an offer for a new one, in other words I was stuck with a dead battery and I am 40 miles away from the dealership, you figure you purchase a truck for $20,000 it should have a good battery. I got a jump start and drove over to Firestone, they gave me a $40 dollar discount and a new battery with a 5 year warranty, so I will never purchase another vehicle from them nor recommend any of my friends who may be looking for a new vehicle, I will continue to get the oil changes that are part of the purchase and that is it, To Hell with the Jim Click service department!

Excellent service, Kaden was especially great on helping me find my first car! He made sure all my questions were answered and helped me find a car that meet all my needs. Everyone was very friendly and the process was very smooth.

Good dealer, good service dept, great cara

Service here was excellent. The employees listened and showed us what we wanted to see. When we were unsure of anything, we were given clear answers and we werent pressured into anything. Test drives are available and the lot is a pretty good size.

This has been the worst car buying/dealership experience I’ve ever had. From the finance dept, to many issues after the purchase. I recommend making the drive to Phoenix to purchase a new Mazda.I love my new Mazda3, but regret purchasing it from this dealership. I will not do business with a Click dealership ever again.

Adrien Hernandez and Joe were especially helpful in picking out my first car (Mazda6)they helped me pick it out didn’t rush me and I still call Adrien Hernandez for any questions I may have I was given the opportunity to test drive the vehicle and they explained every detail about it!

Lee is a very nice and informative guy.

They have a pretty neat service. And so far, their service charges are reasonable.However, I stayed 4hrs waiting to get my requests done.

Purchased my car here. A check engine light indicated service needed. I called the service writer and was scheduled quickly. My car has an unusual malfunction that took 2 days to diagnose and repair. The service writer kept me posted on their progress. The broken part was replaced under warranty and my they washed my car too. Nice touch!

Great service Very nice Employees clean place. Had our 2016 Mazada CX5 tow there by Bronco towing. ( great tow service). They found the problem and fix it in 1 day. Thanks. Might have to buy a car there now.

Bought a SUV from them a month ago.All I can say is that it was a refreshingly honest experience Ill use Jim Click dealerships for all my auto purchases

Always TOP NOTCH service! Thank you Alan!

I had the best experience here on March 12. Im a handicapped senior on a fixed income and a costly repair is tough. My service advisor Len pointed out to me that what I thought was a major transmission leak was only a jug of antifreeze that was leaking in my trunkThanks for being so honest!! Five stars and a lifetime customer now !@

Joel Lewis and his team are the best. Luis and Joel were very accommodating for me. When I had an issue within a month, they were willing to get me into a rental and fix the issue.

Well I really did like this one little mazda that was on the lot. I even gave her a name it will become a present for a friend soon 🔜

Very nice. Service staff was friendly and check in was timely. The waiting area was clean and comfortable. They had a few selections of coffee and a handful of scones. The hour and a half I was there was comfortable.

Only 3 because the place is so outdated. Things our cheaply put together in the service lounge. The service was good and they aren’t afraid to breakdown at issues if any.

Eduardo Cervantes and Luis Santiago were a great sales team. I came in to purchase a Hyundai Sonata, because of the tech safety features, but, the car I wanted was not in stock. Even though they could have one shipped, Eduardo knew that I really just wanted the Tech/Safety package. So, he recommended the Grand Touring, a Mazda 6. I never even considered a Mazda, but, after test driving the Mazda 6 GT, I was like, Sold!.The Mazda 6 GT has more tech/safety features, including Heads Up Display, which is only available in the Genesis. I am more than satisfied by the recommendation, I love it! In addition, the Mazda 6 GT was actually less expensive!Eduardo and the team made the purchasing process smooth and easy. Thank you Eduardo and Luis for your service and recommendations.

If I had known at the time of purchase that the lifetime maintenance was only good at Jim Click in Tucson I would not have bought into it!!! I spend more time traveling from out of town than the oil change & tire rotation is worth. Its clearly a gimmick to get you to bring the car back to the dealership for service where they just wanted to charge me $35 for a cabin air filter. NO THANKS! Got it from Walmart for a 1/3 of that.

My husband and I were searching for a new car, trying to decide between a Nissan, a Toyota and a Mazda. Eduardo Cervantes made our decision easy, with his upbeat, gentle, can-do attitude–especially so in comparison with the other two dealerships. He clearly understood what we wanted; found the exact car, and came up with the right deal working with his team. The process was fast and painless. Thanks Eduardo!

Appointments and customer time mean nothing to Jim Click Mazda Service. Made an appointment for a recall and oil change service. I gave them all my info including VIN number prior to the appointment. I get there and they dont have the recalled part because supposedly they didnt have my VIN number to order the part. I asked them to rotate the tires and was charged extra for it with no warning of any extra charge.Had to make another appointment with service manager Eric. The service manage told me it would take about an hour. Got to my appointment and they did not have any record of my appointment and told me it would take about two hours.Based on my experiences I will never return to Jim Click Mazda Auto Mall Tucson Service Department!

Amazing service and quick too.

If you need a new or excellent used car, be sure to see Rob at Jim Click Mazda. Very professional, courteous and super helpful. Very happy with my new Mazda!

The advisor I worked with upon arrival at the dealership was very nice.Aside from that, I got 3 different quotes on the phone after one advisor argued with me about how much work the job was (he quoted me $50 too little than the total). Then the technician left leaves and dirt in my car and tried to hide it with the floor mat (I get my car cleaned weekly and I strive to keep it clean). It was a very easy job that took 45 mins and they couldnt even have the decency to vacuum the mess they made.

Just bought a 2019 CX-5 Signature from these guys. Im extremely satisfied with the professionalism and friendliness of this crew. I highly recommend this dealership.

Just finished buying a new CX-5 from Jim Click Mazda East. Easy, fast, and painless experience. Sales Consultant Rene Hernandez is awesome, he sure knows how to make the customer feel special and valued. Finance Manager Enrique also was really pleasant to deal with. I would buy another vehicle from this team without hesitation.

Always excellent service I would not go anywhere else!

I had an excellent experience car shopping at this location. Marquice is an excellent salesman, I would highly recommend working with him! He is easy going, knowledgeable, friendly, personable, and best of all he is not pushy or overbearing! I enjoyed my experience at Jim Click Mazda.

Joel Lewis is the most professional sales person. He really cares about his clients and his clients needs. I will never go to anyone else. He takes the time and listen to you and want you want in a vehicle. He will then walk all over the lot and if a car doesnt fit your needs he will find the one that does. Like I said I will never go to anyone else. He has spent 8 hours with me to find me the perfect vehicle and he goes to bat for you when comes to the financing. Go see Joel Lewis at Jim Click Hyundai Mazda. You wont regret him and tell him melissa sent you

First time i used this service center. You guys were awsome!. How thoughtful to leave the cookie & water after service. Thank you.

Bad service... I live in Sierra Vista and had to drive to Tucson to Jim Click to deal with the Mazda recalls and get an oil change. I set the appointment a month in advanced to make sure they have enough time to get the recall parts. When I show up to my appointment Scott say that I called earlier to cancel the appointment... well thats news to me. Then he say they dont have the recall parts... luckily he finds them somewhere, so I wait six hours. When my car is finally ready I find out that they forgot to give me my oil change. Common really this is suppose to be professionals and yet it seemed to be anything but. I have to drive an hour and a half one way to get this done I dont need bad service.

Over priced

Eduardo Cervantes is an amazing sales person and a credit to his company. My daughter wanted to handle buying her new car herself, without dad and went to this dealership. Eduardo worked with her to find the right vehicle and she leased a new Mazda in 2014. Three years later when the lease was up, he worked with her regarding all of her options and instead of trying to upsell her another vehicle, he discussed the various options of purchasing her existing car vs leasing again. She was able to make an informed decision and bought the car. People hear all these horror stories about car salesmen taking advantage of people, a woman in this case, and it was not the case at all. When my daughter needs a new car, you can be sure that she will contact Eduardo and I highly recommend this salesman and his company. Sincerely, David C.

Amazing General Manager Rocky. Great sales staff. Frank did a good job for us. Bought last 2 cars here. Customer for life!

Takes for ever to get an appointment. Only had 3 of 4 tires to replace the tires that only lasted for 17000 miles on my 2018 Mazda 3. Refered me to discount tire where the tires were $50 cheaper because they were too busy to help me. The service manager never returned my call about a paint issue from a service visit a month ago. Unable to repair a manufactured flaw in seat trim also and told me to call Mazda corporation instead of helping. I could go on.....

I had the worst experience with the finance manager (Lamout Lollis). They wont negotiate, and they resorted to threatening my job, since they offered a great s-plan company deal (I checked with my company and this was bogus) on a maintenance package, when I was trying to negotiate the price of the car. Drive to Phoenix for better deals, this place is a rip off.

Yesterday we went here to look for a car. Mr. Jonathan Burdette assisted us and we were amazed by his kind and helpful attitude. Even though we didnt buy a car from here at the end of the day because of our budget, special thanks to Mr. Jonathan for helping us and being very kind.

I have bought 2 cars from Jim Click in the past 3 months and our experience has been absolutely pleasurable. They were honest and non-pushy. Tom Cothran and manager Edwin Bramhall were terrific! So much so that I have referred someone already to purchase a car and they too were 😊! My mom is getting a new car in October and she will drive down from the Phoenix area to buy it from Tom and Edwin. Do yourself a favor and take the pressure away from the car buying experience and go to Jim Click Auto.

Just bought a new Mazda. Overall Im happy with the experience, except that they do NOT offer manufacturers extended warranties, I asked several times and was told they would only sell me the after market warranty from the company they use. For this reason Im taking 2 stars off, they are a Mazda dealer, they should offer Mazda extended warranties when that is what the customer asks for.

Not very helpful. Tell them what you want, what you have and they dont listen. Mentioned that we were both veterans and they said that we would get a credit each. Found a car we liked but was a bit high but the salesman said we can knock it down to where you need it to be for the payment that we had already talked about with the manager Jimmy. Come back to us with offer so high it was insulting, and definitely not veteran friendly. Would not recommend.

My review is based on their car services, we dropped off our Mazda 6 for a diagnostic at 9am and they never called us, so we called at 4:30pm and they told us they would call by 5pm so we can go pick up our car, no call, so at 6:15pm we call back and apparently their car tech left for the day and our car isnt put back together because they were planning on doing actual mechanic work on our car without our consent! So now we have to wait until tomorrow morning to pick up our car. I will never take my car here again.

I had a very poor experience at the service department. I was not provided a service report at the end of my service. I had a few concerns that I mentioned when I dropped off my vehicle and no one addressed them with me after the maintenance was completed. The rep that assisted me was pushy with add-ons and gave no explanation as to why I needed anything extra. Ive always had a much better experience at the east location.

Matthew McFarland in service was great! Got our Elantra fixed quickly! Easy no hassle experience!

I call Jim click Hyundai sales and spoke to an awesome guy named TJ Valenzuela and his enthusiasm was contagious. I immediately wanted to work with him. He was knowledgeable kind and patient. We test drove alot of cars and he was a trooper the whole time. Finally settled on a Hyundai Tucson and am a very happy customer. Everybody there made me feel like family. If you need a car I whole heartedly recommend!!!!!!

Ive had my Mazda for 8 years & it is still running great & looks new.

Excellent customer service and very friendly staff. They offer maintenance for life on any vehicle you buy from them, being it used or new.

2 weeks was the earliest for an oil change. Ok, no problem. Then waited over 2 hours for the service to be finished.

Customer satisfaction is total perfection here. Purchased a vehicle and feel like royalty!

I brought my car in on a wrecker and I didnt ever get looked at until two hours later. And Ive been sitting here for almost another hour for them to tell me whats wrong with it. If they get the repair done quickly Ill change my rating.

Friendly, but few parts in stock.After 4 visits for parts, and 4 times failing to have the parts I need. I will just order through Rock Auto. I agree that they are nice and friendly, but when you need a o-ring that is called out as a service part in the Factory Service Manual(the same one the dealer uses) for water pump replacement, thermostat replacement, and timing belt replacement, one would expect to find them in stock. Wrong. $6 and 2 days wait for an o-ring. I can order from Rock Auto, get everything I need in one place, at one time. Get it in the same time, and ALL the parts a about half the price. Sorry guys, I try my best to support local whether with my Miata or my 2 Toyotas, but you have to have the parts to sell them.

Trading deal was a JOKE. Just because they saw that I was young and went by myself they tried to took advantage of that.At least they made me laugh.I would not recommend anyone to go to this dealership because is filled with lies and tricks.They definitely dont know where to set their respect limits. I tried to be nice and respectful but they kept trying to persuade me to agree TERRIBLE deals. First and last time I am going there.DO NOT GO

Great service, place, and warranties on their work.

They were excellent and fast we are very happy with them

The general manager is horrible I bought a car from them and it broke down and needed a new transmission the fixed it now its doing it again and its getting worse I asked for his superiors name he gave me his back walking and talking under his breath then kicked me off his lot.. I reported him and still havent heard anything from Jim click I wouldnt buy a damn thing from Jim click.. they were talking about bad real bad about other dealerships and how they sold junk well news flash there junk out last jim clicks..

Bought a Mazda3 there and very good service, both with sales and Service department

I went to toyota no deal, I went to Honda no deal. I now own an accent. Thank you

Really friendly employees, great customer service!

Awesome dealership. Very friendly staff and excellent customer service.

Time estimate was 2 hours, took 4 1/2 hrs. Communication was poor throughout, not giving me any updates when they realized it would take longer. Did not ask if any of the items they found that required attention were things that I wanted them to replace - just charged me to look at it. Its like that LifeLock dental monitor commercial - they didnt fix it, just told you it needed fixing. Overall wasted half my Saturday with their poor service. I wont be going back.

Staff could have been friendlier but the service was quick and convenient and to the point.

Shortly after we took our 1999 Mazda Miata for service at Jim Click, we discovered a gas leak. This time I took the car to Firestone, which said the gas tank was rusted out and thin as aluminum foil. This is clearly a fire hazard, but Jim Click never mentioned this obvious danger. Im not going back here, or ever buying a car from Jim Click.

Always respectful and provide good customer service.

The team at Jim Click Mazda was great in assisting me in choosing a new car. I wasnt familiar with newer cars and was uncomfortable about going to a dealership. But Jerry Poore, Business Preferred Manager, graciously answered my questions. Salesperson Randy Gordy was very helpful and patient showing me different cars on two Click lots, He wasnt pushing and really wanted me to find the car I would be comfortable with. I am not a good negotiator. Randy and Ed Palma, Business Manager, were not pushy and helped me get a great deal. If you want someone will patiently show you cars and answer your questions honestly, ask for Randy Gordy at Click Mazda on 22nd and Wilmot. They are a 5 Star group at that location!

I trust this dealership.

Very long wait time including appointment at 7 four and a half hours no body tell me whats wrong with my car

Not very friendly or eager to help customers, took to long to do my repair, didnt receive a call till after I called to check on status and they ended up not doing the repair I originally went in for but a different repair and was not told until I went to pick up car

Warranty doesnt cover air filter and cabin filter when maintenance is due. Never buy a new Mazda again.

Thought 2 hours was a bit long for an oil change when I had an appointment

Great experience, bought a car.

Go see Rob M to buy your new one

Service team is great!

No documentation, sales man did not listen.

Service and Parts Departments rock

Wonderful service!

They pay attention to detail

Yes this place actually puts the service in customer!!

Prompt service

Great Service!

Looking at cars

Non negotiable prices

Terrible service

A OK 👍

Chill

Good service and excellent customer service thank you