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Family Auto Body & Refinishing
3340 E Mossman Rd, Tucson, AZ 85706, United States
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Family Auto Body & Refinishing
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Be
Review №1

On the phone & in person, everyone that assisted me was professional & courteous. Chance handled my case with the insurance company above & beyond my expectation. Chance kept me informed of communication with the insurance company & progress on my car. The work on my car was extremely high quality & completed within the projected time period. I highly recommend Family Auto.

Re
Review №2

Family Auto has great service, good prices, they are professional and kept in constant contact with me. I had my F150 hit by another driver and their car insurance company progressive was trying to cut corners in my car rental and repairs, Brent at family auto helped me out tremendously he advocated with progressive to get things done right, he was always keeping me up to date on repairs and always returned my calls, if your looking for a good place to get your car fixed this is the place! Thank you family auto for treating me good and like family!!

Fe
Review №3

The service is simply excellent! Ive never had service this good before. The personnel is very cordial, professional and very skilled. I highly recommend this shop!

Wi
Review №4

Wow! My buddy Kenny recommended FAB to me. I had my double cab Tundra completely repainted and a ton of body work completed at Family Autobody. They did a stellar job. They made my 15 year old truck look like new. I dealt with Chance and he kept me informed and gave me detailed explanations on everything. I’ll never go anywhere else. Top quality & reasonable price. Don’t change a thing FAB.

Do
Review №5

Took my 2017 Hyundai Accent to this place after my wife was rear ended and have been pleased with the level of professionalism from Brent and the rest of the staff. They have the customers well-being in mind when they work on vehicles.

Ol
Review №6

Excellent service. The car looks great, the staff is so nice and welcoming. Its great to be able to support a local business and have a great experience. Definitely recommended!

Ge
Review №7

Staff is friendly and knowledgeable. Walks you through everything and is willing to go the extra mile for the customer. 😄👍

Br
Review №8

Took my car in to see about some problems I was having with my car Brent helped me out and when I say he explained everything I truly mean it, he took the time to take pictures of the things that were wrong so that way he could sit down with me and go over everything one by one and actually explained it to where I understood everything, he gave me his honest opinion and professional opinion of everything usually other mechanics will try and hype up the problems and not really explain things to you but I did not have this problem here’! The entire team was extremely nice and genuinely helped me they were quick and I trusted everything they said Brent is amazing and I’ll be recommending him to everyone! Thank you all for the help!

Ji
Review №9

If you ever need body work done, dont even bother getting an estimate at another body shop. I got an estimate at another shop of almost $3,000 and Family Auto was recommended to me by a friend that had work done there, so I took it there and they were cheaper by $900! They also are very good about calling and keeping you informed about what they are doing to your car and when it will be done, not like at other shops where you always have to call and bug them. The work was done in a very professional manner and was not just rushed thru. When I picked it up after it passed their quality control inspection, it looked better than brand new. Take your car there and talk to Chance, he will take very good care of you!

Ju
Review №10

The staff at Family auto body is amazing ! Everyone is so friendly and helpful. Joey, the owner, even took tome out to speak with me and answer my questions . My truck was hit and the staff was so understanding, patient and helpful ! I will never go anywhere else ! Joey and his team rock ! Thanks guys!

He
Review №11

Moreen and Chance took such good care of me! Brent was extremely communicative. The driver side door was completely smashed in when they picked up my car. Now you cant even tell where there was damage.Moreen and Chace made the return process so easy!!! Thank you both.

Ra
Review №12

Great Group Of People they treat the customers with Honesty and Integrity. At least they are fair and honest if your looking for great auto shop you found 1.

Kr
Review №13

Thanks Joey for getting my wifes 2014 mustang back on the road paint job looks great...... highly recommend this family owned shop..tell Joey Kris sent you....

Wa
Review №14

Ive used Family Auto a few times, for different issues on my vehicles, as have a few friends. I can recall one mistake theyve made, which was issue with a paint finish. They corrected it immediately. Anyone can make a mistake. The mark of a good business is in how they deal with that mistake. I wont bring my vehicles to anyone else, and have recommended them to many other people.

Er
Review №15

They took care if my truck door handle within 1 hour of dropping it off. Very professional and caring.

Br
Review №16

After an accident, my car needed a new bumper. I was recommended to Family Auto and am so thankful to everyone there that brought ease to a potentially very stressful situation. They accommodated me quickly. Brent went over everything with me thoroughly. Ordering parts, details with insurance, contacting the at fault drivers insurance.. The front desk was courteous and made sure my rental car was delivered promptly. Repairs were completed on time and everything looks great! Paint matched exactly and was well done. Everyone I encountered during this process was friendly and helpful. Ill be bringing my car here for anything else I may need in the future! Bonus= supporting local family owned business!!

Mi
Review №17

Thanks for getting my baby back on the road Joey. Your carbon fiber work is amazing!

me
Review №18

Finished in 1/2 the time and got updates along the way! We will always be back!

Li
Review №19

I have had a car & truck in for repairs in the past month. They kept me posted on the progress of both vehicles & kept me informed about delays in getting parts. I will recommend them to everyone who needs repairs.

Ch
Review №20

Family auto does amazing work. I take my car in for all of my routine maintenance needs and they keep my car tip top shape. Brent is always very helpful and gets me taken care of. The whole staff is very welcoming and really treats you like family.

Ad
Review №21

Amazing work and they did more then needed- they are kind and funny

St
Review №22

Treated well, great place to do business.

Ma
Review №23

Great place to get your auto painted. Great customer service.

Da
Review №24

They took care of managing a change out in my 09 Corolla for a sport suspension. They showed me that the initial sound from my suspension was a broken axle. When another clunking occurred, they tightened up everything and that issue was resolved. The old Corolla corners like a go cart. I think that Family Auto are people that care deeply about customer service. Dont just meet expectations, exceed expectations. Thats the wow factor. Thank you, guys.

Mi
Review №25

Second time Ive been taken care of by FAB...Both times stellar service... excellent work fabulous people...Highly recommend!!!

St
Review №26

The folks at Family Auto are great, showing integrity and caring about the customer! They did a great job on the bodywork on my mothers car, keeping within the estimate and her budget. Accommodated the older car and her concerns with straight feedback.The hug/handshake were a nice bonus!

Ne
Review №27

Well I did have a wonderful review up. Its probably going to drop another star. They started out wonderful. Now I feel like they are just waiting for time to pass on our vehicle. No call backs. Guess we will see if the other reviews are true. We had our hopes up about them being real.

El
Review №28

Joey always gets my vehicles taken care of and thier staff are very friendly. My husbands family has used them for over 20 years. Its the only place i take my vehicles and have never been unhappy. Great work. Did know they did automehchanic work. Will be trying them out tomorrow.

Fa
Review №29

Great customer service and just all around great experience! Definitely recommend this shop.

An
Review №30

Overpriced, Unprofessional and shady business. Stay away from this place. Dont be fooled by the name of this place family. Here is my assessment on the way business is conducted here:1. The receptionist is rude and condescending2. Business lacks transparency3. zero score on professionalism4. Expect major delays on your car5. Over priced with major deviation from the original estimate6. Poor structural Job done.7. Expect major increase in your insurance premium should you chose themBe warned! Im not just a dissatisfied customer, but a truthful person who truly cares about you their potential victim. Please stay clear.

Ch
Review №31

This place is the finest paint and body shop in town. They also take care of all of my mechanic jobs on all of my personal and commercial vehicles. Thanks Joey and Brian you guys are the best!!!

Co
Review №32

Did a great job in a short time. Very nice, knowledgeable, and friendly. I highly recommend them and for me its about a 170 mile round trip. Worth it!

Ja
Review №33

They have taken care of a couple trucks for me. Like the fell when I go in and not scared to send my wife by herself. Very nice prices will be looking forward to doing more business with them. Thank you family auto.Jarods auto and tire

Ro
Review №34

The guys have great skills and willing to the extra mile and a dedicated staff.

Al
Review №35

My wifes car got a fever bender and my friends vat family auto took care of us..and no deductible.... thanks brother ....

Ma
Review №36

Highly recommen Family Auto for wreck repair.. They are efficient and accomodating. Yes, they really do serve steak-!

Gu
Review №37

Excellent service and fair prices

En
Review №38

If there was a lower rating I would leave it. Very rude and a rip off. Wouldnt take my peddle bike there!

Re
Review №39

They are RIP offs will never go there again and paint is peeling

Ni
Review №40

Great place to go and get your car worked on . Pleasant service with a smile .And good rates, with people who know what there doing .

Sa
Review №41

Great service from people who care! The cleanest and best smelling show room.

Sc
Review №42

What a rip off place. Dont go to them. They have no truth in there words. Life time warrenty is not true. Was told my truck would be done in 5 months and took 1 1/2. Lost or didnt install all my parts. They hid dropping my truck off garys towing truck. Bent exaust and ruined my motor by burning all my exaust valves. My paint was very bad. Dont let them install a stereo in yr car. Very bad install. Left air cleaner off my engine and was tons of bondo in my carb. I could go on and on. Save yr money by not going there and find someone else to go to. They destroyed my dream truck.

hc
Review №43

Poor paint job, Horrible customer service. OWNER refused to correct it; screamed, yelled, belittled me and told me to get off his property.

Ma
Review №44

Not only am I a customer I am employed by Family I look forward to going to work everyday they are always positive and are willing to train anyone interested in the automotive repair/collision industry. Thanks Family Auto Body

Ro
Review №45

Have used them for years for both my vehicles and fleet vehicles, always great work and customer service. They stand behind the work 100%.

Wi
Review №46

An absolute horrible experiance.Found new parts laying in front seat that we were charged for. Work was never done.

Tu
Review №47

I highly advice to stay away from this place. I wish I can give 100 negative stars.

Ja
Review №48

4 weeks cant match color or make it right, crappy lieing owner

Je
Review №49

DO NOT BRING YOUR VEHICLE HERE. If you want to be cursed at, called a liar, get ripped off, want your car to have more issues, have them make your car so dangerous you can’t drive it. This is the place for you. Joey is the rudest and biggest scam artist in town.

Th
Review №50

Best in the automotive repair buisness

Cl
Review №51

Fantastic service

Ca
Review №52

These guys are AWESOME!

Fr
Review №53

Always have a great experience with Family Auto Body

Ra
Review №54

Very helpful

Ji
Review №55

Joey is the man!

Au
Review №56

Excellent service

Information
7 Photos
56 Comments
4 Rating
  • Address:3340 E Mossman Rd, Tucson, AZ 85706, United States
  • Phone:+1 520-889-2777
Categories
  • Auto body shop
  • Auto repair shop
  • Brake shop
  • RV repair shop
  • Tire shop
  • Truck repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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