I cannot say enough great things about this dealership. From sales to service, they are above and beyond. Purchase/pickup is smooth and efficient. Elie ensures transaction/delivery is stress free. Kathy, Jacquii and Lindsey have not only made service a breeze but they are professionally proactive. They text me when the car is in need of service and make arrangements to pickup/drop off my car whether Im at work or home. Plus, theyre dog friendly :-) Keep up the great work Lincoln of Troy!

I just picked up my 3rd consecutive lease from Lincoln of Troy and I couldnt be happier. This was the smoothest vehicle purchase transaction Ive ever had and my salesman, Elie Malouf bends over backwards in every aspect of his job. This includes upfront quotes, vehicle deliver and the follow up after Ive driven the vehicle off the lot.Thank you Elie for the best experience.

Lincoln of Troy was the perfect fit for me to get my vehicle repaired. The body shop provided me with fast and professional service. The staff always took time to give me updates on my repairs and my vehicle has never looked better thanks to them! Service also did an outstanding job making sure I was comfortable in a Lincoln loaner and they detailed my car to make it look new! I highly recommend Lincoln of Troy and look forward to using them again for all my vehicle needs! Thank you Lincoln of Troy!

Ive never bought from a premium dealer before and that hasnt changed after my recent experience with Lincoln of Troy. I submitted some online inquiries on a couple of vehicles, must have received some automated emails inviting me to come see these in-stock vehicles and get my trade appraised - so I did.The vehicle I had driven down to see was apparently in service, and then the other wasnt quite what we were looking for. My sales rep recommended an MKC which also, unfortunately was not anywhere to be seen to view.Sales guy said hed keep in touch but then I realized he hadnt even given me a business card? And he didnt follow up as he said he would - regardless, the vehicles ended up not getting finished by the end of the week and I was in hopes to buy by end of day Saturday and be done with it.He recommended that I essentially blindly purchase the vehicle and attempted to pressure me into submitting a credit application, and then tried to advise me on how credit works - not a great idea. Why would someone get proof of insurance for a vehicle they havent even touched or physically seen? Perhaps he was at the root of it, just trying to honor my by the end of day Saturday request, but I assured him several times that I was not comfortable purchasing blindly nor doing fruitless credit apps on cars I wasnt going to buy.OH - and they arent open on Saturdays!? Come on! lol-- Long story short, if this is how your sales process goes for every customer, thats really disappointing.Purchased a wonderful 2014 MKS from another dealer! No hassle, no problem and great deal!

Impossible to get an appointment with the service department. Been trying for weeks. Call, no answer. Message through their website, no response. I actually got a response through their text service but it took them days to text back and they never confirmed an appointment date and time. Tried calling again today. Still no answer.

Wish you would have updated your store hours! Did a KBB Trade In offer, ended up finding some vehicles we were interested in after receiving an email from your sales team, but it must have been automated! We called as we were on our way and luckily didnt drive down all the way.

From the moment we walked into Lincoln of Troy and were greeted by Mark I knew we chose the right place to purchase our new vehicle. Mark was able to get us in a new Lincoln Nautilus. It was a perfect fit for us. We absolutely love the vehicle! The manager and financial department were very friendly. We will be purchasing another vehicle soon. Even though we will be living in Traverse City we will drive down to Lincoln of Troy to purchase our second car from Mark.

Went this morning to the quick lane for an oil change, showed up 1 hour early, noticed the quicklane hours said saturday they opened, website said they were opened, was 1st in line, hoping to be in and out in 30, and start my day.8am passes and no one is there, the place is closed, but they havent updated their hours on google, or the quick lane site, let alone on the door of their building. If they cant get something as important as when theyre open for business right, why would you ever consider giving them your business otherwise? the details matter, and now im stuck waiting 3+ hours at another quick lane on top of the hour i already wasted waiting for this place to open

Was promised a specific loaner but it was not ready at the time of my appointment. Although I was unhappy, Aneesa handled the situation quite well and stayed calm throughout the entire conversation. She made sure I was satisfied before leaving. Thank you, Aneesa for being patient with me.

Bad experience. I had my vehicle appraised here and was originally quoted $46K. I drove 45 minutes to this dealership specifically because they asked me to turn my lease to them due to their “lack of inventory.” I drive there, just to be told that they are not honoring that original appraisal.. nothing had changed..? They want to give me $43,500. I said OK I understand, it’s 2 days past the original appraisal and convo anyway. Then when I arrive today and I’m sitting at the desk- they change their mind and say they want to appraise me for $41,000 on the same day. Needless to say I left. I don’t know what’s so difficult about an appraisal quote, but I’m not happy I drove 45 minutes here to leave without a new car. Unprofessional and a complete waste of time.

Superb, professional staff. Thanks to Mr. Kotulski, I will most certainly be a future buyer of a Lincoln.

Purchase a black label navigator two years ago it’s been in the shop 16 times some of the visits take two weeks I asked for a lemon law because it’s all related to one thing the motor. Ford Lincoln denied the claim. Few the service mechanics / concierge couldn’t understand why.Troy Lincoln bowls this black label claim that they will give you the same type of car whenever they can I’ve never gotten a navigator and I’ve had to use Uber‘s numerous times because they run out of loaner cars.The person who I purchase the hundred thousand dollar car doesn’t even recognize me when I say hi to him because I’ve been in there so many times you would think he at least somewhat cordial. he sure was nice to me when I bought the car ever since then snubbed.Disgruntled customer’

Friendly staff, great service and comfortable waiting area. They also have a customer shuttle.

Made an appointment for our car to be picked up for service over a week in advance.Day of... no show, no call and no return call regarding the voicemail that I left.Yeah, great service department.

I went to Lincoln of Troy a week ago. My salesperson was Nicholas Nearhood. I had spoke to him some months back about my lease renewal. When time came to renew I told him what I wanted the Lincoln Corsair and what I wanted in it. He called me a few days later and told me what he had. The next day I picked up my Corsair. Also, I was not in the dealership all day to sign my paperwork. I am very pleased and highly satisfied with Nicholas and Lincoln of Troy. I will be returning to Lincoln of Troy for my future vehicles.

Funny thing, we had an appointment to look at Lincolns here for the first time that they have been worth a look in 20+ years. Unfortunately when we rolled up in our Grand Cherokee Overland we were met at the door and told that we cant afford a Lincoln, before we even saw their SUVs. I inquired how we can afford a Cadillac of the same sticker but not a Lincoln and was informed that their target market are Land Rover and Porsche owners. The humility from selling what were Americas ugliest cars apparently has turned into pure arrogance. Im happy they now have hot vehicles but wont soon forget the treatment.

I just picked up my 3rd consecutive lease from Lincoln of Troy and I couldnt be happier. This was the smoothest vehicle purchase transaction Ive ever had and my salesman, Mark Nikprelevic, bends over backwards in every aspect of his job. This includes upfront quotes, vehicle deliver and the follow up after Ive driven the vehicle off the lot.

Elie took a lot of time to explain all of the intricacies of the systems of our new Nautilus. He was very patient and knew the Nautilus like the back of his hand. He did a fine job.

Very bad customer service experience with a new and inexperienced sales associate in 2017. After much difficulty, was finally able to get dealership management to return calls and resolve numerous pricing, lease and documentation problems.Recent experience with different sales associate included test drive and detailed order placement and pricing negotiations left in limbo when sales person was apparently fired. After a week wait and 4 unreturned calls, we were finally referred to another salesman to start the sales process over. And...go figure - it was with the same sales associate that we had a terrible experience with 4 years ago. Will never go to this dealership again. If you do, you will regret it.

Drove half an hour to get a recall fixed on my 2007 Lincoln MKZ, knew it would take about 3 hours so I planned accordingly.The woman at the check in desk named Kathy Bowe was a little stand-offish but I ignored that while I signed the paperwork and went to sit in the waiting area. There’s not even so much as bottles of water or vending machines in the waiting area at all, so that was not a good sign for my long wait.2 hours into waiting and they ask me to find my wheel lock in my car. I go to the service department with Kathy and I see my trunk is open and my glove department is open. I’m not sure if this is true or not, but they claimed they needed my trunk open to get on the lift. From the arrangement of my belongings in it, it had been gone through though. I asked why my car had been gone through, and Kathy immediately said they didn’t go through it. I pointed at my glove department and said yes it has that was closed when I dropped it off. She tried to deny it but I said it again. The service department man stated he opened my trunk to get it on the hoist and that he looked through my glove department for the wheel lock, but I did not give anyone permission to go through my car like that for the work. I asked how much longer and Kathy stated it would be at least several more hours, and even when I reminded her I had made my appointment at 10:30 expecting a 3 hour total time for service, she just made excuses and got a nasty tone with me. She still argued against me that they did not go through my car when the glove box was proof of that. She got annoyed and asked if I wanted to reschedule and I said no and I had them take it off of the hoist.I asked for the supervisor and he came out a few minutes later and I discussed with him how disrespectful she had been and that I was expecting 3 hour waiting not much more than that. I would’ve been fine with an extra hour even, but I was not sitting and waiting another 3 full hours on top of the 2 I had already sat through to get service. The manager apologized but I don’t think he even cared that his employee was absolutely rude and disrespectful to me. Before my incident to get my wheel lock I heard her talk down to another customer that they needed to go to their other location and she was rude to her as well (and that customer was really nice after her and I chatted).I don’t know what it is that they were doing wasting my time like that, but I am NOT returning or making any appointments there EVER. I will definitely be going somewhere else after they treated me with zero respect.

Just had a Warranty Service = The Works Valet Service was excellent, the Detailing was superb, as was the maintenance work itself. Special thank you to Jacquii Kaii A. Tilley. She was a pleasure to work with.

Great service department. Did an oil change and they identified several issues that needed attention before my warranty expired

Had a great experience purchasing a used MKX. The process was fast, sales staff was friendly and they have fairly priced quality used vehicles. Highly recommend this dealer.

It was a very clean safe dealership. Our sales rep. Dough was very professional & understood the product he was selling. The associates he worked with where all very friendly as well..Got a great deal on a vey nice Nautilus..

Kathy in the service department went above and beyond to accommodate us and even offered a loaner vehicle to minimize inconvenience. They promptly notified us of additional maintenance needed in addition to the recall work. Upon completion, they even washed, vacuumed and sanitized the inside of the truck. The other dealerships should take note from Lincoln of Troy.

Efficient..friendly staff...ready to assist and spend time with customers/ ownersAims to please..problem solversTreat customers as they would want to be treated..

I applied for financing online. I contacted this dealership as I was forced to make a choice. I spoke to a rude sales person who states, You need to lower your standards waaaaaay down. Like maybe even consider choosing something outside of Lincoln. I thought how rude and arrogant. A couple days later I got a letter telling me I was approved. Three days, including speaking to the finance manager, and not a response from anybody. I wont force the issue any further. It must be a blaring sign for me to steer clear of this dealership and Lincoln as a whole. Terrible customer service and no follow up.Update: Im literally complaining about lack of follow up and what is their response?? Call back? ...lol yeah I dont think so.

Very low trade in offer, we got thousands more from another dealer.

Worse experience I have ever had with a dealership. My husband and I went to this dealership at 5:20pm. I knew exactly the car I wanted to buy and told the sales person I would like to run numbers on that vehicle. I already came prepared with my own financing. After the numbers were ran and I agreed to the deal, the salesman told me I needed to come back Monday because they close at 6pm. By this time it was maybe 5:45pm. Again I said I am ready to write the check out to pay for the amount agreed and the guy told me again they dont work after 6pm. Pretty much telling me and my husband we are not worth their time. So we left. I have NEVER been belittled that bad in my life with someone who treated us so poorly.

Love my car great service

My husband and i are Ford retirees. Weve leased nothing but Lincoln of Troy vehicles since leaving in 2007. Weve developed great relationships with the sales and service staff. Weve never had any service issues. We highly recommend Lincoln vehicles and Lincoln of Troy!

My entire experience with Lincoln of Troy has been exemplary! I am in the process of leasing my second car from Mark & can’t say enough about how great he is! His level of service has made me a customer for life. The entire experience with Lincoln of Troy is second to none. If you are interested in great customer service, an amazing vehicle & wonderful maintenance.... you need to visit Lincoln of Troy.

Lincoln of Troy is the best at showing their clients superb customer service!!

We had a wonderful experience with Mark! He was very professional, personable and knowledgeable. He went out of his way to make us feel comfortable and confident with our choice. Our new Corsair is beautiful!

This dealership is a waste of time. First the salesman Matthew Kotulski was not willing to help purchase a vehicle and then the manager Mark McElya calls back to remedy the situation and left a voicemail. When I called back he acted like he didnt call me. I recommend to use another dealership and save your time.

We are now the proud owners of a beautiful 2020 Lincoln Corsair. We absolutely love our new car and have to tell you of the purchase during this pandemic! Our salesman, Doug Stolz, made it work. Paperwork ready when we drove in, signatures done in our trade in car, and with an umbrella over his head, we completed the purchase!! Doug was amazing! He went over the cars features, virtually shook our hands and sent us on our way. We love Lincoln of Troy! They will go out of their way to show you customer appreciation!!

Bait and Switch. Test drove a 2017 MKC today after being told by the sales person it was a certified pre-owned vehicle and was within my budget. I was interested to buy it. After we get to his desk, he then tells me he was mistaken and its not certified and if I want it certified the price is $2,000 more. I declined and went back home. When I got home I look on Autotrader and found that the vehicle was indeed being advertised as certified already at the original quoted price.

Every time I walk in there it seems that I was judge by my appearance well thank you very much for judging a book by its cover because now I’ve gone to a different dealership and I hope your sales people and your sales manager like blowing a $250,000 sale

I have never owned a Lincoln before and was a little apprehensive about the cost, but our salesman, Doug worked it out for us. He treated us like we were family - not just a walk-in. I very appreciated that he was not a pushy salesman like some others I have come in contact with. I certainly will come back to Lincoln of Troy for my next car - and a big thank you to Doug for his patience and expertise. I would give him a ten if there were more stars up top!

I have worked with Elie for 20 years. He is professional, courteous, and what he says is exactly what is done! I appreciate him and Lincoln of Troy.

Lincoln of Troy has provided me with some of the best customer service I have ever received. I have never actually leased a car before but Elie made the experience very easy and as quick as possible. Elie worked with me to ensure that the specifications I wanted on the vehicle were there. It was a pleasure to have had the opportunity to become a customer of Lincoln of Troy and I look forward to becoming a long term customer as well. If you are in the market for a new vehicle, check out Lincoln of Troy, you will not be disappointed.

I get into my car and my car is lit up like a Christmas tree. Issues with all of my tires. I drive to Ford.. CLOSED! Why on earth would they be closed on a Saturday morning? Ridiculous. So I drive to Lincoln. The gentleman there immediately greeted me warmly. Was so polite. Held doors open for me invited me to grab a snack and a bottled water. There waiting room was open and bright plenty of seating. He keep me up to date on what was going on every step of the way. Thank you Tony!!!

I cannot speak highly enough of Elie Malouf and Lincoln of Troy. This was my first experience leasing a vehicle, and my husband warned me that the experience would be similar to slicing myself open and lighting myself on fire. My experience was nowhere near this, and was actually quite enjoyable!I walked in and was immediately introduced to a salesman on the floor. As our conversation continued, this person realized that my connections warranted that I be handled by Elie. I was whisked away to Elies desk where I was offered tea/coffee/latte/cappuccino/ the works. I explained to Elie that I was interested in the Nautilus, but wanted a good deal. Elie first got to know me, asking me questions about what I do and kept the conversation fun. I felt like I was getting to know my next door neighbor, and it was very clear that Elie is the type of man who takes care of his customers. I was floored with the price options he gave me, and how quick and easy the process was. Not only that, but I ended up with a better package and a better deal.If that wasnt enough, I explained to Elie that I was having difficulty selling my old vehicle, and he immediately went to work and had my car purchased for the price I wanted.The cherry on top of it all is that Elie agreed to bring the vehicle to me at work (since I work crazy hours), and made sure I had time so he could go over the vehicle with me. He also agreed to take my old vehicle from me at the same time, and organized a new plate for me.Car shopping shouldnt be difficult; it should be exciting, fun, and you should feel like the salesman sees you and not just the sale. After this experience with Elie, I am a customer for life.Do yourself a favor, ask for Elie!

Lincoln of Troy encompasses what a true luxury car dealership should...they are a class act. Ive been dealing with Mark for 3 years and recently took delivery of my second MKZ Reserve. Mark went above and beyond in making the entire transaction seamless. During this challenging time surrounding COVID-19, he made my health and safety a priority from start to finish. He is friendly, professional, considerate and has never displayed the high pressure sales that other luxury car brands exhibit. I highly recommend Lincoln of Troy...a 5 star rating is truly not enough!

This is my 4th car lease with Lincoln of Troy. The process was seamless, Dave Sicheneder, my Poduct Specialist, was professional and knowlegeable as he familiarized me with my new vehicle.

This is my second lease with Elie Malouf, and won’t be the last! He’s very informative and makes sure you understand everything about the options and packages of your car lease. He truly listens to what you’re looking for and makes great recommendations. He’s also very helpful throughout the duration of your lease, and isn’t someone that disappears once they’ve made a sale like other individuals I’ve come across at other dealerships. So happy to have found someone that can help me and everyone I know for a lifetime. Don’t hesitate, please go see him! He’s the BEST!

Lincoln of Troy has been my go to place for all my auto maintenance needs for the past two years. I came for here a last min battery replacement for my key fob and was very well taken care of. Michael approached me in such a timely fashion and treated me like family. Not only did he go above and beyond to make sure he addressed all my concerns he topped me off me with a car wash in which Jeremy did such an amazing job while being respectful of my limited time. Highly reccomend this place, thank you again Michael !

Elie Malouf was outstanding in helping us lease a new vehicle. We had previously worked with another dealer in the area and feel we received marginal service from them at that time. Therefore, we decided to give Lincoln of Troy a chance on this transaction and so happy we did! We will DEFINITELY be working with them again. I also wanted to make mention that the rest of their staff were warm and welcoming to us and the entire dealership is very clean and first class. Thank you, Lincoln of Troy!

Excellent service! I just had my tire fixed today, I was a walk in and expected to wait a while but Kathy took great care of me! I was in and out, great price, they even cleaned my car! Best service at a dealership I have ever had.

I just purchased from Jim Phalen.Very knowledgeable, efficient, friendly. I highly recommend him for your next purchase.

Elie is the best! He has been my salesperson since my first MKZ lease In 2013 and has always been very professional and accommodating. I would highly recommend him since he always goes the extra mile to ensure customer satisfaction!

BEAUTIFUL DEALERSHIP, BEEN DEALING WITH JERRY BURNARD FOR OVER 25 YRS. JERRY REALLY KNOWS HIS CARS AND SUV..SO EASY TO DEAL WITH, ITS A PLEASURE JUST BEING THERE..HIS MANAGER ELIZABETH ALSO MAKES ALL THE FINANCING GO SO SMOOTH.JUST BOUGHT 2 LINCOLN SUV, IT WAS AWESOME. GO TO THIS BEAUTIFUL DEALERSHIP ASK FOR JERRY& ELIZABETH AND DRIVE AWAY IN A BEAUTIFUL LINCOLN, THANKS SO MUCH, GINA SINACORI

Will not return. I made an appointment for service on my vehicle, was given 1 price by phone. When I went to pick the vehicle up approx 10 hours later, the car still was not done (I was getting my coolant flushed) and was given the run around when it came time to complete paperwork. Was then given a totally different price and was rushed out the door only to be barricaded in the parking lot with no way out. This was after I spent an hr and a half waiting. After finally being able to get out of the lot, I received a call stating they quoted me wrong and I owe an additional $80. A few days later I received another call asking me to complete a survey and give 5 stars. I advised I was unhappy with my service for many reasons. I was called back again and asked to disregard the survey if I couldnt give 5 stars. My review determined whether they kept an employee on staff or not and if I left a bad review this would negatively effect the employee. All around unhappy with the service I received

I just picked up my new MKZ and had the best experience at Lincoln of Troy! The car is absolutely AMAZING and Elie & Paul were fabulous to work with! I will recommend them to all my friends. Im happy I found my Lincoln Dealer :)

I visited virtually every local dealership in my car search, and I can confidently say that Lincoln of Troy and Mark N stand out against their competition. Simply put. Mark, Elizabeth (the sales manager), and the rest of the staff at Lincoln of Troy provide a thoroughly enjoyable experience from the moment you walk in the door. Mark in particular makes the car buying process easy - he is helpful, low pressure, and offers the best price without haggling. They are professional, patient, and mindful of even the littlest detail. I cannot recommend Mark, Elizabeth, and the rest of the Lincoln of Troy team highly enough. Ill be back!

This is my third lease from Lincoln of Troy. The sales staff are friendly and polite and are pleasant to deal with. I was offered refreshments several times which may seem trivial, but like everyone else, I like being catered to. My new car was delivered to me in clean condition with a full tank of gas, ready to go cruising all day long!

I appreciated the help in locating the right vehicle in the right color. The transfer of plates allowed me the avoid a trip the the Secretary of State. Mark helped me to understand the changes in the vehicle since 2017.

I purchased a Black Label vehicle and as a Black Label Customer, I expected the highest level of customer service. Instead, I was sued by Lincoln of Troy. I rented a car for one day while my Continental was serviced. Hours after the rental was turned back in, Troy called me and blamed me for a less than 10 inch hairline crack in the (covered) sunroof, which was not discovered / disclosed during the two inspections with the Lincoln employees. Even though my insurance company gratuitously gave them $500, Troy sued me for a little less than $1500. Again, I spent over 60k with Lincoln and they decided to sue me for this ridiculous amount even after my insurance company gave them something towards what they were not even entitled to from me. What makes things worse is Troy decided not to make a claim with their own insurance company, which is the correct method to recoup.I had to take two half days off of work to defend myself in small claims court against the frivolous lawsuit filed by Lincoln of Troy and against me. At the conclusion of the hearing, the Court determined that Lincolns lawsuit against me had no basis and threw the case out. Even still, after wasting the time of a Black Label Customer and putting me through a lawsuit (in which they ultimately lost), no apology. Lincoln has lost a customer for life. I would ask anyone to strongly consider whether they want to spend money with a company / dealership that would sue their best customers. Even Lincoln Corporate decided to be hands off and would not rectify the situation.

Elie Malouf was outstanding in helping us lease a new vehicle. We had previously worked with another dealer in the area and feel we received marginal service from them at that time. Therefore, we decided to give Lincoln of Troy a chance on this transaction and so happy we did!

This is my 2nd time getting my Lincoln from Lincoln of Troy. This time Mark was here to help me. I truly appreciate how professional he is, and the service he provided. I really enjoyed my interaction in Lincoln of Troy. It is refreshing that they DO NOT use traditional sales technique to get customer to buy vehicle, just pure friendly customer service. If my family or friends are in the market for Lincoln, I know where to send them.

Kathy bowe This client is not good I waited there for 4 hours

Kathy was able to solve my problem in the drive in lane.

I had a wonderful experience at Lincoln of Troy! Eli is great. He made the process very easy and gave me the best prices. He worked with me and was patient, kind, made me feel like family. Great service all around.

Just picked up newly leased 2019 MKC from Jerry Burnard. Another easy and smooth process thanks to Jerry’s help and expertise. I have been dealing with Jerry and his team, including Larry Mills in body shop, for nearly 30 years. They will always go the extra mile for you, in addition to their high quality and professional work. The service department is also outstanding! I am confident that I will remain a loyal customer.

Was shopping around for a new car and was not overly impressed by the sales people until I walked into the Lincoln dealership in Troy. Mark surpassed my expectations. He was friendly and to down to earth. He really seemed to care about my needs and helping me find the best car for me. It was easy and he answered all my questions without making me seem like a bother to him. I would definitely recommend him and this dealership to all of my friends and family. I definitely am now a customer for life. And I love my car!!!!

I recently leased a new car with the help of Elie Malouf and could not be more happy! Elie helped me find exactly what I was looking for and made the process so easy for me. If you are looking to lease a Lincoln visit Lincoln of Troy and ask for Elie. You will not be disappointed!

We have been long time customers of Lincoln of Troy/ Rochester Hills. We always get the very best service from Jerry Burnard and Elizabeth. You are always in good hands with Jerry and Elizabeth.

Just recently picked up my new car from Elie Malouf at Lincoln of Troy and I couldn’t be any happier. The dealership as a whole is phenomenal along with every employee in it. If you want to be treated liked royalty come to Lincoln of Troy and see Elie!

Im such a happy Lincoln of Troy returning customer! My salesman, Mark is the best! He always gives mesuch wonderful service whenever its time for me to lease a new car.I love doing business with him. Everyoneat Lincoln of Troy is always so nice and friendly. Im looking forward to driving my new, beautiful MKC Lincoln!

Mark Nikprelaj, my Sales Rep, was an absolute pleasure to work with! He was very thorough with finding the car I wanted. He is by far the most personable and friendly sales person I know and made this entire process quick and easy. He was very patient with me as I asked him many questions throughout this process. The dealership itself is clean and modern, no complaints. Great location.

Great experience at this dealership. Our salesman Elie Malouf went above and beyond to find the exact car my wife was looking for and for a great price. Highly recommend Lincoln of Troy and ask for Elie!

I have been leasing a car with them for the past three years. Just turned it in. Was very happy with the service I received the entire time. Doug Stolz, the salesman is great. Kind courteous and attentive. Very helpful when I was shopping for a new car. The dealership has great service and very clean. Will definitely be returning. Possibly for the new Aviator.

I had the most amazing experience at the Lincoln of Troy. My lease was ending in 3 months and I was over on miles, so I needed to turn in the car as soon as possible. Nicolas Nearhood (the Lincoln specialist) went above and beyond my expectations to get me the best deal on a new Lincoln. His GM was very supportive and they put me in a new car the next day! The professionalism and service and this dealership is unmatched. I could not be happier and highly recommend Lincoln of Troy for stress free, pleasant and quick car shopping!

From beginning to end, Lincoln of Troy made my leasing process effortless. This dealership is a classic example of a true luxury vehicle experience, which others should emulate. I have visited many dealerships who have chosen to adopt a more casual, laid back atmosphere, with salesmen in khaki’s and golf shirts. Lincoln of Troy has proven they can offer their customers a comfortable and pleasantly friendly atmosphere, without losing the luxury standard.Mark, my Product Specialist, provided a high level of service in finding the perfect vehicle for me.Todd, their Finance Manager, made the final phase of my lease acquisition seamless.As a Cadillac lessee for many years…I am proud to say I now drive a Lincoln!

Lincoln of Troy provided the best customer experience from the start of my purchase to pick-up. Eli Malouf’s attention to detail and customer service was exceptional. Thank you.

This was my second experience working with Jerry Burnard at the Lincoln of Troy Dealership. Jerry is an outstanding Sales Representative! He is friendly and makes the entire leasing process quick, easy, and enjoyable. I really appreciate Jerrys professional manner, enthusiasm, and attention to every detail. The next time you visit Lincoln of Troy, I highly recommend asking for Jerry Burnard, you will not be disappointed!

Was very pleased with all aspects of my experience with Mark Nickprelaj. His sales approach and knowledge were outstanding as was his willingness to help in getting my Lincoln Nautilus in blue that was not easy. As was posted, rubber mats are a necessity in S.E. Michigan and should be provided.

Elie, was great, help me find the car that I wanted and told me all that I needed to know and answered all the questions that I had. I would definitely recommend this place to go too. Ask for Elie he was a great help.

2 1/2 hours spent in an empty lobby on a Saturday to get a “quick” oil change. UNREAL. Go elsewhere...UPDATE: I decided to give them a 2nd shot and was yelled at because i didn’t want to pay out of pocket for a company fleet vehicle and it was “extra work” to submit a claim for the payment which is what i do every time I get my oil changed. This is the only place that gave me a hard time. Also took about 1 hour and 30 minutes for an oil change that i made an appointment for...

Wonderful experience At Lincoln of Troy. Our sale associate Jerry, was extremely helpful and informative regarding the transaction to our new car. Very impressed with the attention from all the sale associates. I recommend this dealership, they do not disappoint. Best experience ever.

Walked in the dealership not knowing what to expect and was greeted by Mark. He was great, help me find the car that I wanted and told me all that I needed to know and answered all the questions that I had. I would definitely recommend this place to go too. Ask for mark he was a great help!!

This Lincoln dealership needS some help with cultural training and customer service. As I was in the lobby waiting for my vehicle, One of their employees came up to tell me that my car was parked and ready. She points at a car that did NOT belong to me. I tell her it is not mine, she began to point her finger at me then pointing to the vehicle that is not mine and telling me it is my vehicle. Another employee hears this employee yelling at me so stepped in and told her coworker it was not my vehicle. Well come to find out that this employee thinks all tan/colored skin people are the same, because the car she was pointing at belonged to a woman who was older and looked much different than me, the only thing we shared was our skin complexion.

Mark Nikprelaj from Lincoln of Troy was amazing. Made my experience incredible, fast and easy! Elizabeth the general manager was just as great! Highly recommend them!

I always have a great buying experience here at Lincoln of troy with Elie malouf.. Ive gotten 3 cars from him and not planning on going anywhere else.. definitely recommend him and this dealership

Just recently picked up my new car from Elie Malouf at Lincoln of Troy and I couldn’t be any happier. The dealership as a whole is amazing. If you want to be treated liked royalty come to Lincoln of Troy and see Elie.

Ive been leasing cars for over 20 years.. The best experience I had hands down at Lincoln of Troy is with Elie, He was amazing.Thank you Elie and Elizabeth.

Tom Hayes helped me find a car recently and it was the best experience I’ve ever had buying a car. He was professional, efficient, gave me the best deal (BY FAR), honest, and made sure the car was super clean when I picked it up.Tom truly understand the importance of customer service. He gave me his cell phone and made himself available to me 24/7, even on days he wasn’t working. He worked around my hectic schedule, let me take the car on a test drive to one of my meetings since I was pressed for time, and even picked me up from my rental car place when I turned in the rental car I was driving.The first time I visited this dealership, I was greeted by someone who knew nothing about customer service. I am so happy I came back a second time and ended up with Tom. My experience with Tom completely changed my opinion about this dealership. He is a huge asset to this company. He treated me with more respect and gave me better customer service than I’ve ever received, even when buying a new car. I will be a loyal client of his for life!PS. This dealership also has the most beautiful lounge area and best latte machine I’ve ever seen at any car dealer.

Have visited the dealership a few time during the last few weeks looking for a used, safe car for my daughter. One of the sales staff named, Scott has been very, very helpful looking for a car that would be in our price range. He has been very upfront with the information on the car and even volunteered to show us the car fax and point out any flaws and even had new tires put on the vehicle!

Fantastic experience. Jerry is a top notch man with a professional and caring demeanor yet no pressure at all. He was prompt in response and went above and beyond to save me money. I purchased my first Lincoln continental and could not be more pleased with the experience. This dealership is superb and welcoming and I can`t say enough good things about it and of course the cars are incredible.

Mark and Elizabeth were the best duo to work with. We walked in with expectations which they managed to blow out of the water. The level of service we received in buying our Nautlilus was superb. We love our new car.

I have been going to Lincoln of Troy for the past 5 years. I not only love the car but I love this dealership. The customer service thats provided there is absolutely wonderful. My salesman, Elie, is great. He never makes me wait, he find me what I want when I want it, and always keeps an open line of communication. He is very personable, straightforward, professional and easy going. I plan on keeping him as my salesman for as long as he is there. I strongly recommend this dealership when looking for a Lincoln and this salesman.

Really good customer service. This is the best dealership I’ve ever dealt with, hands down. Highly recommended

Mark has always been very helpful with my last 3 Lincoln leases from Lincoln of Troy. Always a professional experience!

Great costumer service. Matt is very helpful and patient. I would recommend this place to anyone and wont be disappointed.

Worked with Ray to purchase a used car that had been traded in recently. Found the vehicle to be exactly as described, well kept, very clean, and it drove well. Best of all Ray was extremely helpful; unlike many others he allowed me to test drive the car by myself and for more than a 5 minute lap around the block as many dealers tend to do.It was great to work with a real car guy for a change instead of a sales drone working from a script and on a tight leash held by the manager.

Mark at Lincoln of Troy is not one of the greatest auto sales persons he is the best. He stays positive, he pushes and pushes until he gets the job done. They are a great team at lincoln and they get the job done. They will always keep my business.

Long time customer, leasing my 4th vehicle from Lincoln of Troy. Cannot ask for better customer service from beginning to end. My salesman Jerry gives it to you straight, no games, no fast talking, just the facts. Also love their service department. They always go out of there way to get you in and out as quickly as possible. From top to bottom, the best car dealership Ive ever dealt with.

This is our third Lincoln leased through this dealership. We will continue to be loyal to this dealership due to our salesperson, Mark Nikprelaj. Hes beyond helpful, patient, fun to work with and great to deal with. Hes able to easily field our questions and indecision with helpful advice and guidance. Definitely a five star sales person!

My service has been horrible. My car repairs came to over $3,000 and they had my car 4 two weeks. It still took another week after the holiday for me to get my car back I was supposed to get new struts strut mounts tires brakes headlight and an oil change. When I first got my car back I heard some noise that sounded like something was lose under the bottom so I took it back to the shop. They said oh we saw that you needed control arm bushings but we didnt think it was bad enough for you to have to get them right now. Then the next day when I got ready to leave my house, my car wouldnt start and it was dead as a doorknob. I ended up getting a jump-start to get it back up there because the battery had all type of corrosion on it. So they cleaned it off and tested it and said, that all its fine now. Then I spoke to a supervisor he retested it. They put a new battery in it. Now here I am for the 4th day in a row and my headlights dont work only my bright lights will work. I had my car for less than a week and have had to go back to the shop four different times. This is utterly ridiculous.

We went into the place window shopping for my brother. We weren’t planning on buying/leasing a car. Then we met Mark Nikprelaj. He was very helpful and knowledgeable about the vehicles. It was obvious that he cares for his clients and making them happy. We ended up leasing a Lincoln! We have been to other dealerships and they tried to scam us into leasing a Lincoln that was a lot more expensive than what Mark was offering. Mark really tried his best in giving us a great deal. And he was successful! I would recommend him to anyone.