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Auto Pro - Troy
512 E Maple Rd, Troy, MI 48083, United States
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Auto Pro - Troy
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J
Review №1

To fix check engine light on Saab now, during pandemic, is a challenge; all repair shops are short of staff and time and you may have to wait a week to just have it checked. But not at Auto Pro! You can just walk in get the service any day any time, not at midnight, of course. As a new customer, I just walked up to the service desk, stated the car problem and had it fixed the same day at a fair price. I could not believe my luck.I have finally found a good, reliable, professional and super efficient place to repair my car. Staff is friendly and AJ goes extra mile to take care of all the customers ( I did overhear a few conversations).Additional plus is that Auto Pro is close to my home and work and they offer you a ride to/from home/work. It was a dream come true. For years I have been looking for a place like Auto Pro. I had my share of car problems and from now on Auto Pro is my go to auto shop. The mechanics have done an excellent work on my old Saab.-Joanna, Troy, Mi

An
Review №2

The auto pro team are the best! They really helped me out when I needed it the most. They are professional and on time. They go above and beyond for customer satisfaction and will go out of their way to help you if you’re an honest customer. Because they are an honest exceptional customer service. Thank you!

je
Review №3

I recently brought my Jeep in because my tires were shaking and I wasnt sure what was wrong. I was quickly greeted by a young man named Billy. I told him what was happening and he offered to test drive my car. When he returned, he explained the problem in detail which was my brakes. I had taken it to another shop who told me I needed new tires and brakes. Billy said all I needed was brakes. It made me feel comfortable knowing I wasnt being taken advantage of due to my lack of knowledge. Billy was extremely helpful, friendly, and knowledgeable about the issues. Even made me laugh. I will definitely be coming back to see Billy with any repairs I need in the future.Thank you again for all you help and honesty

Ja
Review №4

Stopped by for an estimate because I needed my brakes replaced. They inspected them quick and even did the job in a couple hours. Went over what services are due soon. No pushy sales tactics. Also a nice waiting room if you need to wait for a quick service.

Mu
Review №5

I took my brand new Honda Accord in for service and Aj got my car in and out, the service was quick and very pleasant. Definitely gonna bring all my cars here, would highly recommend.

Ra
Review №6

First off, great staff in front, Billy and AJ (the two ive had the most experience with) have always been polite and friendly to everyone i have overheard them speak with.While my car was only in need of general repairs (brakes/oil changes/maintenance) they always had time to do it and were able to get the job done relatively close to when they quoted. Got to meet the owner who was equally pleasant to speak with as the front staff. Pricing was also friendly, estimates from a few shops were always higher.Great to know there are some shops that are professional and affordable still

Ke
Review №7

Was buying a car at a dealership down the road and was gonna take it to a mechanic for an inspection. My mechanic was booked that day and the next day and since I have trust issues, I can’t take any car to any other mechanic, but I had to get the inspection done asap. So I got on google and looked up mechanics in the area and found this place. The reviews were all excellent and that’s what pushed me to come here. I called them beforehand to ask how long it would take approximately and right away I could tell what kind of staff they had. You can tell a lot by the way people communicate on the phone and it was inviting and with a friendly tone. I go into the shop, tell em that I need a used car inspection and the dude at the front desk was very professional. They have a nice lounge area to wait in with free coffee, snacks, and water, which is always nice. The mechanic that inspected the car - Zain (hope I spelled that right) - was fantastic; absolutely terrific. Like I said, I have trust issues and this guy was able to put me at ease right away and trust him that they did a good job. He was communicative, explained things carefully, pointed out potential issues and we had a nice chat about the car overall and its strengths and weaknesses. They weren’t trying to just get it done, tell me “nothing wrong with it”, and show me the door. I got the sense that they cared and they actually enjoy working on and learning about cars. Zain said that since there was nothing wrong with the car, they wouldn’t charge me for the inspection. A nice surprise and this review doesn’t even get close to repaying them. I just wish they were near where I live; I would definitely take my car to them for any issues.

He
Review №8

In 2019 we had a Jeep Liberty completely die, the motors time had come. They replaced the motor on that jeep in an acceptable amount of time. Everything worked very well with that Jeep up until the day it was totaled and unfortunately we had to get a new car.The new car works well it is a 2018 Chevy Equinox that gets its oil changes and all work done at Auto Pro-Troy, the work they do is professional and true, if there is something you need they can help and are eager to do so!Description of photo for visually impaired: photo of the front of Auto Pro-Troy, white building with a red stripe spanning from the leftTo the right, with a red auto pro sign on the front of the building. There is a black 2011 Ford Escape in one of the parking spots to the left of the building on a beautiful blue sunny day.

Ke
Review №9

Ive been having my 2005 Hyundai repaired at Auto Pro for years and A.J., Mike, Billy and all the staff are the best! Theyve always had my repairs done on time and if any problems arise they do their best to get it fixed right and 99% of the time they are on the money with the diagnosis. Ive got trust in the mechanics and management and staff, the car is returned clean and the cost for repairs is on par or less than many other shops or dealerships. If you need repairs, be confident in allowing these folks to do their best work. Kudos to all the people at Auto Pro!! And my car is running like a clock! Thanks fellas!!

Ri
Review №10

I brought my 2018 Jeep in for service came in for an oil change and they did a complementary inspection and noticed that my front brakes were ready to start grinding got it done within an hours time while I waited! Crazy fast service and definitely cheaper than the dealer . Huge thanks for Aj for looking out for me and getting it done quickly! Will be back!

Im
Review №11

Coming in from out of town, I noticed I was well overdue for an oil change. I made an appointment with Auto Pro and on arrival I was greeted by AJ and he was very helpful. He made checking in a breeze. I was on a tight schedule and he made sure I was out within 30 minutes for both an oil change and tire rotation. I would highly recommend Auto Pro for all of your auto servicing needs

Ca
Review №12

The manager is professional and willing to help to resolve auto repair issues. Would recommend this place.

Ky
Review №13

I randomly stopped in because my truck was throwing a code that I couldnt figure out what it was or how to remove it. I was there for 15 minutes while Billy took it fixed it and sent me on my way. Thanks again saved me time and a lot of frustration.

No
Review №14

I took my 2010 Audi TT in for a front end vibration occurring around 70mph, and requested they check the oil in the transmission and AWD system since I was at the service interval for those.After a day of checking out the vehicle, they were unable to diagnose the vibration, but suggested that replacing the front axels for ~$1800 and balancing the tires for $100 could fix it. They also recommended that I replace a serpentine belt for $220, air filters for $180, and tuneup the car by replacing spark plugs/ coil packs for $350 (plus a coolant flush, brake flush, fuel system “flush”, and an air induction “flush”) for a total of ~$3000!!!The spark plugs, coil packs, air filters, and serpentine belt were ALL new, I replaced them myself a few weeks prior. They never even looked at them, just said they needed to be replaced.I asked them to balance the tires and declined all other services. They never even checked the transmission or AWD systems.I later replaced the front left wheel bearing myself for $100 and solved all of the vibration issues. I will be taking my transmission and AWD services to another local euro mechanic.Edit: After speaking with Billy (this location’s managing partner) about this, he was kind enough to offer to comp the fee for balancing the tires, the cost that I paid for the new wheel bearing, and provide 1 year of oil changes for my vehicle.I only accepted the refund for balancing the tires, as this did not correct the issue I brought the vehicle in. I will think about the oil changes.I understand the difficulties of managing and overseeing automotive repair, as I deal with it heavily in my line of work. I much appreciate Billy’s ownership of the issue and his efforts to help right this. My family has previous experience with their Shelby Twp. location, and they all speak very highly of their experiences there. Changed to 3 stars.

Sh
Review №15

Paid a lot of of money to get some work done the guy that helped me was nice but I feel like I paid to much for my car to sound the way it was after they so called fixed it and the sound was not the sound I brought it for and it was a different sound and way louder after they so called fixed it too . I called and even brought it back for them to check it out they told me it was another problem that I would have to get fix and that problem cost bout 500$/700$ to fix and came to Michigan for work so I need my truck … so ATP I think ima take it to someone else to check it out and get fix what I needed to go back to them to get fix but I feel like they are trying to get over on me cause ima a girl and im from outta state

Da
Review №16

I’ve brought my car to Auto Pro several times and I can’t imagine going anywhere else. These gentlemen are nice, honest, and excellent at what they do. Most of all, they try their absolute best to save you as much money as possible. I don’t have to worry about being taken advantage of, which is a big deal when it comes to finding quality auto repair. Well done, guys! 🙏🏻🙌🏻

Yo
Review №17

Walked in for a flat tire repair. They repair it in 15 minutes and didn’t even charge me for it. Excellent and professional service. Thank you.

Lo
Review №18

Had to take my 2007 Subaru WRX in for a new clutch, I was skeptical on pricing because of how expensive clutch jobs can be. Gave me a discount for being a new customer, and inspected and tweaked some extra things for free. The job was done proffesionally, driving the car home it felt fantastic. They also called to update me consistently on how things were going and was all over a great experience. Going to be one of my top choices for a future mechanic.

As
Review №19

I bring all my cars to this place always fair pricing and get me in and out quickly. I bring my e350 in for service and my audi q7 and they do a phenomenal job. Thank you Aj for everything from the start

Sy
Review №20

Came in for a power steering leak on my 2009 Mazda 6. They found the issue within 45 min because they wanted to clean it all off and make sure they find exactly what’s leaking. Replaced the rack and pinion and got me an alignment the same day! Aj was on time and fair with prices even did an oil change for free! Thanks will be back again

Ma
Review №21

Right before the pandemic my car started over heating. They changed everything they could think of while the bill racked up. Eventually they changed the problem part, my coolant thermostat. Fast forward until last month, everything they changed out has now broken again. The water pump, the fan clutch (that they said they would replace for free because they were so sure that it was the solution) and the thermostat now have to be replaced. Of course I called and conveniently all of their warranty is one year which Im just over. I cant believe the amount of money I threw away on this auto shop just for it to break again.**Edit**Billy reached out to me (after I sent my car to another mechanic unfortunately) but he was very accommodating. He was also concerned over the miscommunication of the warranty length. Since my car had already been fixed, Billy offered to give me a years worth of free oil changes and a free alignment. I appreciate the effort him and Zaine put into contacting me to make things right.

Ch
Review №22

Guys worked to change my shocks and struts. Rare car with hard to find parts and they worked through it. Courteous and cost competitive with other shops. Clean as well. They care about their work. I would go back. My car rides like new again.

Al
Review №23

Fantastic place, great communication, great prices, top notch work!

Aa
Review №24

BUSY SHOP! I came in when there was no parking space in the lot and had to park my car at the Collision Shop next door. Despite this, I was greeted and my car was taken in promptly, which was honestly a little shocking. Did my brakes same day and were reasonable enough. I would not want to wait in the lobby next time since it was a little hectic. And it was really hot to go outside. They do shuttles but the only downside is it took a while.

Te
Review №25

Aj gave great customer service. Kept me updated the whole time during the car service and I was really appreciative of that.

Lu
Review №26

Got my car in and out and helped me out on the price these guys are the best. Thank you AJ, Billy and Zain for helping me with everything I will definitely be back!

Je
Review №27

On our way home from vacation I noticed that my brakes were grinding. I took my vehicle in on Monday morning and AJ and the crew were very helpful, they diagnosed several issues I was having with the vehicle that needed fixing. They were kind enough to give me a ride home (I live in Troy). They fixed everything that day and when I picked it up that evening my van drove like a dream. I didnt realize how bad a ride I was dealing with until then. In 30 years of going to auto repair places this was the first time I felt I wasnt being taken advantage of because of being a woman and not knowing anything about cars. They were honest, quick and extremely helpful. I absolutely recommend the team at Auto-Pro Troy and will never go anywhere else.

Di
Review №28

I got my brakes and AC fixed here. The service was great. Its a small business with a big heart. Im all for supporting small businesses that do great service and the price is less than the dealer. Highly recommend and AJ the manager is stellar.

Ia
Review №29

The best auto shop I’ve been to. Very welcoming and the staff are very knowledgeable. Will be recommending to all my peers and family if they have future car trouble.

Ar
Review №30

Nowadays its very hard to find honest mechanics to work on your car. This was my first time at auto pro and it definitely will not be my last. I had parts installed onto my car and while they were installing it i had a problem with my oil pan that needed immediate attention. Luckily they caught it. They called my extended warranty and took care of all of it. The whole time while they were working on my car they kept me up to date so I knew what to exactly expect. Rather than showing up and getting hit with a big bill. Overall, definitely will be coming back and would recommend them to anyone needed work on their cars.

Mu
Review №31

Very good service and amazing timing employees are amazing to there customers

Za
Review №32

The best place to being your car for repairs. Very friendly and top-notch employees that work here! I recommend/refer other people to bring their cars here.

Mr
Review №33

If I could give them 10 stars I would! These guys are fabulous, always very detailed and professional. My husband and I have been using them for a long time. Fast and convenient service always! Thank you Auto Pro!

Tr
Review №34

Zain worked diligently to make sure I was taken care of! I appreciate the help!

Ty
Review №35

Solid group of guys who treated me fairly on changing my brakes. I went to the BMW dealer for an oil change and got an outrageous quote. I searched around and called these guys. Billy and the team looked at my 3 series and helped me out by saving the front brakes. The rears were a fraction of what the dealer quoted. They got it all done within the day and I revived pickup/drop off service along with updates via text. Can’t ask for more from a mechanic. I’ll be coming back!

Jo
Review №36

Prices could be better, but good service.

Ka
Review №37

If I could give them ZERO stars I would. I took my car in after hearing some occasional noises needed a serpentine belt that I knew of and also an AC compressor. I just wanted a quick diagnosis to confirm my concerns. They confirmed what I thought and when I left were telling me be careful and acting honestly weird. They wouldn’t give me a print out of everything they were saying with breakdown in prices and such. When the guy who’s name I won’t say, brought my car around it was DRASTICALLY louder and worse sounding then when I brought it in. Fast forward about 12 hours, I’m getting gas and the car is still extremely loud. When I put the car in park, it turned off on its own after oil and battery lights coming on. I got gas, which was really noisy the whole time for some reason. I go to start my car and it won’t turn. I finally get it to turn after about 5 minutes of trying, starting, and dying again, but now my car is smoking. I hurry up and get it home to park as smoke is billowing from under my hood. My dad has been working on cars for 30 years so I called him to come look at it. He pops the hood and the serpentine belt isn’t even on the track and is loose. He goes under the car and the belt is hanging off to where he literally just touched it and the whole belt unraveled from the pulleys and whatever else it’s attached to and at the end of it is a clean slice that doesn’t look like any wear and tear I’ve ever seen. I can’t say they asked me for any money, but they’re scandalous and should not be open! People seem real nice but DON’T LET THAT FOOL YOU! If they were trying to make sure I’d come back and spend money with them they are sadly mistaken.

Ar
Review №38

Shop was awesome. Very professional, very friendly and very knowledgeable in there work. A little cheaper than any other shop that I’ve been to. They also do free inspections which is a plus in my book. Thank you AJ I appreciate it! Again I hope I don’t be back soon lol but when I do need work on my car I will be coming back to you and your crew and a cup of coffee lol

Al
Review №39

I brought my 03 Mach 1 Mustang in because it’s had a small leak and they got me in right away and even shuttled my boyfriend and I home. They fixed our oil pan and our differential and pinion in a few days. We ended up having to come back because we had some burned wires so we needed to fix the alternator and the starter. We towed our car back up there and left the key in the Dropbox and we were the first car to get worked on the next day and it was done within a few hours. Great work and great customer service.

Ky
Review №40

I was surprised that they could get me in the same day. My exhaust was loud, also needed the coolant flushed and replaced for a while now, brake fluid had never been changed either. Their prices were very reasonable and these are things I continued to shoot down at the dealer. When they told me the cost of service I couldnt say no. AJ, Jimmy and the whole crew were polite, provided thorough explanations, answered all my questions and had my car ready within a few hours. Ive found my new go to mechanics! My car drives like a dream guys!

An
Review №41

These guys are awesome!! Helped me out with my 01 Vette! Thank you

sw
Review №42

I have approached Auto Pro for the brakes change for my car. The staff is very friendly and they care about customer satisfaction. Not only did they gave me the best price for the service but they have also gave me a complimentary oil change. I totally recommend Auto Pro to my friends and family. Thanks guys!!

na
Review №43

Best shop around. All the guys are good and nice staff. Mike worked on my car he is the best electrician around. He knows whats up. Goes straight up to the issue.

Al
Review №44

Im an incredible mechanic skeptic. I usually do repairs myself and it usually takes far longer than a mechanic by a good day or two, because I figure it out as I go but Im no slouch. But Ive been shopping around again. And these guys really gave a fair price, like I really was good with it which is big as someone who a mechanic somewhere else has tried to get one over on before once or twice at different places. And even accommodated financing. They were super fast since I was in the waiting room which I thought was incredibly considerate and even took the time to show me the inspections and repairs in the bay as they were doing the whole process. Which was also huge. Will definitely be coming back for all my maintenance and big repairs here, thank you guys for ending my search for a repair shop! Lol

Ta
Review №45

THEY TRIED TO SCAM ME! Probably already did.I went in couple days ago for my check engine light. They said they had to do a electrical diagnosis which would cost $150. They said it’s usually electrical issue and we will fix it. So I agreed but few minutes later they come to me saying the engine valve cover needs replacement, which would cost me $600+. I hesitated and refused to get that service. They charged me $100 for electrical diagnosis and gave me $50 discount for being “new customer. ” The valve cover OEM costs $200 at most. They tried to charge me $600+! I later took my car to Troy Auto Care (NAPA CERTIFIED) and they did diagnosis for free and charged me $250 for entire repair. Please take my advice and go to NAPA Certified mechanics/auto shops. If you’re around Troy go to Troy Auto Care at Minnesota Drive, they have integrity which Pro Troy Auto Lacks (they seem so genuine, but I was close to actually paying $600 for a valve cover replacement.)Update:The owner contacted me and worked with me to resolve the issue. Although my trust was broken they promised to do better in future. I hope they keep their word.

Na
Review №46

AJ and the staff is extremely friendly and serviced my needs quickly and professionally. Highly recommend.

Jo
Review №47

Awesome Service! AJ took great care of me and was very informative about what repairs I needed! The whole team was absolutley wonderful.I am from Cleveland and drove up for a family event when my car started to malfunction and Auto Pro took great care of me. They provided a ride back to my hotel and picked me up when my car was ready!! Not to mention that the pricing was very reasonable and the overall service was quick and accurate! I WILL RECCOMMEND THEM TO ANYONE I know in the Detroit Metro area!! Thank you so Much Auto Pro!!

Az
Review №48

2007 Honda CRVA/C cooling issue.They diagnosed leaking compressorWhn I asked how much gas (freon) leaked - one person said less than 50%The other person said minor leakGave me estimation 700+$$$$That too with couponTook my car away and hv it checked at other shopFound out faulty hoseCoat if hose 70$Labour 200$All doneA/C working greatLesson - dont trust there diagnoseGet second opinionMight save money like I didI am editing my review based on follow up from the owner ZainI am quite impressed the way Zain tried to reach me - through multiple of phone calls and text msgs.Whn I spoke with him over the phone I felt the real desperation and eagerness to fix the error his team made while diagnosing the leak.I told him that my point was not to put anyone down or undermine his team ability to do their job or wanted to cast a shadow on his team intent.All I wanted to do was to show my concern.It is important for business owners and service providers to understand that we (customers) dont complain to get anything in return.But we care abt them and want to inform them the abt the areas whr they can improve.No one is perfect and can/will never be.We all can improve ourselves in all our dealings provided we are willing to listen and able to see the big picture behind the complain.Again - I am pleased the way things turned out.I wish all the best to Zain and his business Auto ProAziz Abro

ca
Review №49

I have been getting oil changes at Auto Pro for several years now. Always quick and good service and great value. Highly recommend

om
Review №50

Really great place experience and kindly staff. Be sure best choice

Jo
Review №51

I use Auto Pro of Troy for my entire fleet and personal vehicles. I really like the communication and service! These guys do great work and are very fair. I would Highly recommend them! Thank you guys for making this process super easy and doing a great job!

Br
Review №52

I really enjoyed these guys and will recommend them in a heart beat . I am a satisfied customer

Sa
Review №53

Absolutely amazing, can’t say enough good things about this place! Went in for a brake pad replacement, the man at the front desk (wish I caught his name!) was very pleasant and immediately got me checked in and started work on my car. Was told the repair might take about 90 minutes, and, instead of waiting in the lobby, they offered to shuttle me to AND from my house. So very nice of them. My car is now back in tip-top shape, but I will definitely be coming here for all repairs in the future. Thank you all so much!!

za
Review №54

Auto Pros is made up of by far, hands down the most upfront, honest, accurate and dedicated team of service techs that I have ever dealt with! I walked in needing multiple time consuming services done to my vehicle, and recieved a fair and accurate quote within minutes. These guys worked relentlessly to be sure that my car was back to me as soon as possible and they do so every visit! Their team is made up of some of the most chill and knowledgeable people I could ever wish to have servicing my vehicle! 5 Starts around the board and they never fail to greet you with a genuine smile everytime! I’ll be contacting Auto Pros on Maple for everything I encounter during the life of my cars from now on! 10/10 Recommended!!!

Ah
Review №55

The service that Auto Pro Troy was phenomenal. They treated me like family. Whenever I walked into an auto shop in the past I always felt a sense of dread because I knew I was going to get hustled. When I came to Auto Pro Troy I felt at ease, I knew the professionals that were helping me truly wanted to make sure I was getting all the information I needed. Without any sales pressure they provided options and advised me on what the best possible decision would be. This is the only shop I will ever go to.

An
Review №56

5 stars isn’t enough, and the term above and beyond doesn’t do this team justice. AJ and the rest of the team are phenomenal! They not only fixed multiple problems with my engine in less than 24 hours but they gave constant updates, they gave me a ride home when I was on a time crunch, unexpectedly cleaned my car both inside and out, not to mention several cost reductions... I just cannot say enough about my experience with Auto Pro, I will never go to another place as long as I live in the area. Thanks guys!

Ni
Review №57

Went in for a walk in oil change and they were fast and efficient. Very friendly and helpful. They were not pushy either. Highly recommend

Br
Review №58

Awesome with a capital A. Only taking my cars here from now on. Thanks for everything.

Mi
Review №59

A+++++++++++++++++++++This place is the bomb. The most honest, trustworthy, professional, qualified repair facility in Michigan. I took my BMW M6 there with a blown engine. They worked with my warranty company to make sure my entire experience was seamless. They installed a brand new engine and a variety of other parts that were damaged as a result of the blown engine. I cant say enough about Zain. Top, top notch. Dont hesitate to take your car here (no matter the model) for any type of repair. I know I received way better treatment here than any BMW dealer!

Fa
Review №60

Been here two times now for exhaust work and downpipe on my 340i and i’m very satisfied with the results. Whole staff is awesome and Mesud worked on my car both times and did a great job, best mechanic in Michigan honestly:)

Ja
Review №61

The detail and experience that this shop had with my 5 series is beyond amazing. I was quoted over $8000 by a local BMW dealer for some work andAuto Pro had the work done cheaper and faster and honestly better quality. Cannot thank these guys enough!

Re
Review №62

Customer service is not completely friendly to People of Color

Ma
Review №63

Really well organized, super friendly staff, especially the owner (Zain) will do his best to make sure you are happier than before u walked in. Fixed my tire. 10/10, would recommend!

Ja
Review №64

So this is a doozy, had my vehicle looked at by 3 different independent auto mechanics and none of which could figure out my issue on my BMW. I decided one last try with Auto Pro. I was shocked within 3 hours they were able to properly diagnose my issue as a faulty ground wire that 3 other master mechanics were not able to find out. Even better after getting some other work done there i was happily surprised by the fact that they cleaned my vehicle and washed it. Honestly i didn’t think independent shops were capable of such customer and thought that was only reserved for the dealerships but these guys blew that notion out of the water. Forever grateful for finding these guys. Don’t take my word for it go check them out yourself!

BE
Review №65

A little slow but, meticulous. Very personable customer service.

Ni
Review №66

These guys are fantastic! I brought in a 2001 beat up Jeep that was halfway torn apart and had no working lights. I needed it to drive across the country by the next week. These guys made it happen at a great price and were beyond pleasant through and through. Id recommend this place to any of my friends and family. Great people, great work!

Lo
Review №67

Billy was just amazing. He kept me updated almost daily on the status of my transmission, including step by step diagnosis to see if the trans could be repaired without having to replace it. Highly, HIGHLY recommend Auto Pro. Great job guys!!

Su
Review №68

Fast and efficient, reasonably priced.

da
Review №69

7/27/21 update#1 no one contacted me from auto pros about my review or to inquire if Im happy after spending 5000 at their shop. I dont expect to much to happen in terms of auto pros trying to make the situation right I just want to warn others to not let these folks touch any car! Ill post another update in a monthLots of good reviews dont always equal a good establishment. Go see Troy at Bayliss auto (great guy) in clawson or Top Tech off Rochester both have skilled mechanics and will take care of you! Im still trying to figure out what the heck kind of a mess did I get myself into dealing with these gentlemen. Everyone is nice and does seem to care but I cant tell you that I would send my grandmother here thats on a fixed income and has a budget. Its very hard to review something that you dont really know that much about and you arent standing by whitnessing while the service is being done to know exactly what their care/skill level is . I dont know if the problem here is just a fluke with me or wether this is a common occurrence or maybe with covid the skilled mechanics are working elsewhere and labor pool is thin so u get who you can get. I brought two used vehicles in to have them tell me what they may need and I know you dont really know whats what until you are able to get into it to see wear on parts and other visual signs but I was hopeful they could give me a rough estimate on both. I dont know exactly but I think they need to pay better attention on tracking down causes of problems before slapping a bunch of parts on it to see if that fixes it. One of the vehicles is a e150 van that had an abs brake problem, after they did their initial inspection of the vehicle tires, brakes, fluids, and engine they narrowed it down to the wrong front brakes being installed so we changed those, problem persists, than they said the wrong rotors being installed caused the speed sensors to go bad. Drilled them out,installed new, problem still persists. Then they called said it was done only to walk into the door being told not done. No biggie I understand. They walk us through the problem I understand most of it. Than they call at the 11th hour only to say the van needs back breaks because theyre worn and the reason the abs is acting up is because of a pinched ground wire. Im still trying to figure out how they didnt catch the back breaks in their initial inspection of the van but ok give them the go ahead only because they said theyd do it for 200 which sounded strange to me but ok I want it done. I appreciate honesty to the fullest especially with mechanics to tell the full story, if u made a mistake thats fine were people mistakes happen. But what I dont like to feel like is being told you need a repair but for some other reason not because theyre worn but because its causing an issue that we didnt see originally. I dont want to feel like Im being told a half truth in order for me to approve a repair. I spent like 5 grand here in 10 days and my problems are not gone. See my receipts that tell a story on their own. Auto Pro= Auto NO . Ill adjust my review accordingly if anyone reaches out until than keep your eyes open and ears perked when coming here. I would know exactly what you need when coming here to avoid any headaches. I thought it must be a half way good place they have the most reviews by far more than any other local shop around. Its sad when u cant trust folks like u want to

Ma
Review №70

I really cannot recommend this place enough. The staff is skilled, knowledgeable, professional, and friendly. I really cannot see myself taking my car anywhere but here from here on out!

Ph
Review №71

Ive always been treated well here. The staff is helpful, tell me in regular speak whats going on and are solution oriented

Ky
Review №72

As a repair shop owner myself I was here for a visit and I can tell you this team of people are all on a mission to serve their customers as best possible and have a great team work environment. Their customer service skills are great and the value they bring is also top notch.

An
Review №73

Super fast service. Really friendly and helpful.

Am
Review №74

Great service and excellent staff. The waiting area was very clean and they even offered snacks and drinks! Everyone was super kind and they solved my issue in a timely matter. Will definitely come back here if I ever have any problem and will recommend it to anyone.

Te
Review №75

I like that they text me to remind me I have an Oil Change needed soon. Theyre very nice and recommend other things but arent pushy about it. Thanks Guys

Ty
Review №76

These guys are awesome had my car done same day and gave me a ride to and from my house appreciate it guys!!

vi
Review №77

Great shop. constant calls of updates. Felt like they really cared about me and my beater car haha. Keep up the good work guys. Will defintely return

St
Review №78

Had a minor miscommunication on my first visit, but the owner invited me back into the shop to see my car on the lift and walk through the recommended repairs. He seemed to really go out of his way to make it right and earn my trust and my business. I plan to continue bringing my vehicles here for now, and will update this review if needed

Me
Review №79

Ive gone in a second time to get an oil change. The workers are extremely friendly and made me feel comfortable knowing what services were necessary for my car. Very professional and quality service!

Wi
Review №80

The owner Zain is a good guy and cares about his customers.

C.
Review №81

This was the first time coming to this auto shop and can I tell you the service was amazing! I had such a good experience with Shakel. He was so awesome! He was very upfront and honest. I have never had this much of a good experience with an auto shop ever and I’m not exaggerating! I will be a returning customer and highly recommend them.

Do
Review №82

Excellent service!! Needed roadside help when my car would not start. They arrived in 20 minutes time. Fixed my problem for a very reasonable rate and treated me great! My new go to Auto Pro Troy!!

Sa
Review №83

I went to this shop to check my car AC. They took 3 hours to check and said AC compressor needed to be replaced and they cleaned some wiring. For this I was charged $140. I didnt let them change the compressor because it would cost me $650. Then I went to a local mechanic and he fixed my AC without changing the compressor. Now you know how they do diagnosis and take money 💰 from customers.

Cy
Review №84

I have been taking my vehicles here for several years now. Its nice to have a place I trust and can rely on to do whats needed correctly.

ka
Review №85

I took my Honda Civic here for an oil change and I will never go to any other place but here. Nothing but a friendly professional environment with people that know what theyre doing and will assist you with any questions you have even if it isnt related to the oil change. Zain was the person that did the oil change on my car.. he was so nice and quick. I highly recommend this place!!!! Customer service is superb. People are great. Place is clean. Check them out if youre looking for a GOOD auto shop!

Ry
Review №86

My axle was making noise and i didn’t know what it was, these guys were able to find out it was within 10 minutes. Very clean friendly and timely. Will return!

Ma
Review №87

The mechanics here are awesome! They know their vehicles. And they are so energetic about their work. Their prices are good, the work is quality, and they walked me through everything to know about my vehicle. which is a Honda! Made sure I got my oil change in a timely manner! Amazing staff, friendly and greets you right at the door! Zain was amazing, friendly and very kind and help with my car . I highly recommend this business!

Ch
Review №88

They are the best of the best!! As a woman/widow, I know I can trust them when repairs are done...always feel safe in their hands. One great team!!

le
Review №89

Auto pro Troy’s service is excellent and priced fairly. The mechanics are thorough. When I went there, they explained how things worked with my brakes in a way that made sense to me.They diagnosed an issue another shop left me with and completed my brake repair in a fast and affordable timeframe with improved performance options that were reasonably priced.I will definitely be returning again for my maintenance or repairs. I see no reason not to expect the same level of service. I place my confidence and trust in the work they complete.

Ch
Review №90

Was in a pinch needing to get my brakes replaced on Friday at 4 as i had a road trip the next morning. Have these guys a call got me right in no appointment necessary and got my car back to me by the end on the day i was shocked by how well this place is ran and how great the customer service is. Highly highly recommended big thanks to Shakel who helped me out for the whole process!

Ma
Review №91

Was quoted $1800 at the dealer decided to try these guys out i couldn’t believe the service i rescued and on top of that the price was only a fraction of what i was going to get charged! Forever thankful for finding auto pro

Lu
Review №92

I have taken both of my vehicles for repairs and routine services a few times and always received great service and prices. I like setting up an appointment, and sitting in their clean, spacious waiting room while they work on my vehicle. All work was done correctly, and I am completely satisfied with the job. I am glad I found this shop.

Ja
Review №93

Talked to Zain here about my BMW X5. He did a phenomenal job fixing my oil leaks. Then had Shakel service our Chrysler Town & Country for brakes. Needless to say they have a lifelong customer in me.

Az
Review №94

I want to thank you Aj and the team here for helping me fix an electric problem on my truck. The people who work here were very professional and I will definitely be going back in the future.

Sh
Review №95

Had my window motor repaired on the spot, fast and reliable service! Would recommend

Sa
Review №96

I had a very annoying sound coming from my vehicle. I called in, they got me in and out super fast. Took the time to show me exactly what my issue was too. They ended up fixing my issue at no cost to me! Thank you so much! Made my day! Highly recommend this place.

Ak
Review №97

Highly satisfied with every aspect of Auto Pro Troy’s service. I had a repair done on my brand new vehicle and from the moment I touched base with them and all the way through it was seamless. Great communication, parts were in fast and the repair was done in such a timely manner, that revolved around what worked for my schedule. I would never look elsewhere if I need something repaired in the future.

Me
Review №98

Honest fair pricing, excellent work as well

Mi
Review №99

Everyone at Auto Pro is wonderful to work with and their work is very good. Shakel was very professional over the phone and in person and made me feel comfortable that my car was in good hands. Their timing was very good as the work was done quickly yet with diligence and thoroughness. Everything was explained and all my questions were answered. I would highly recommend this location!

Sa
Review №100

It was my first time here and I came in for an oil change on my Cadillac XT5 and it was a pleasant experience. They have a great waiting room and professional people working here. If you need any auto repair done or even just a quick oil change give them a call.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:512 E Maple Rd, Troy, MI 48083, United States
  • Site:http://autoprocarservice.com/
  • Phone:+1 248-589-9090
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Auto spring shop
  • Auto tune up service
  • Brake shop
  • Engine rebuilding service
  • Mechanic
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Health & safety
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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