If I could give this store a 0 I would. The customer service was abysmal at best and bordered on being criminal. The staff was rude and unsupervised and their knowledge of their own products lacking. I guess it may be just seasonal help and thats all they could find but it falls back on management to train its employees in the proper way to conduct themselves at work. I will never purchase anything else from this company and will encourage anyone I know to avoid this store.

Ron took good care of me. Was able to get my shiatsu massager exchanged quick and easy. Will return again.

Brookstone suffers from the problem that the internet has made it so easy to purchase the off the wall type of products they themselves sell. That said, they are a good place to look at and sometimes test out a wide ranfe of personal products from massagers to drones. Their staff is very helpful and knowledgeable.

I went to this store today at approx. 6:30 pm to see if I could purchase an R2-D2 set for my nephews birthday this weekend. Hes a big fan of Star Wars, following in my footsteps. I really like the one on display and after watching what it does on the small screen behind it, I saw a store staff who was slouched on one of the seats in the store. The way he walked towards me told me I had made a big mistake in asking him over cause he looked annoyed that I had woken him up from his nap. When I asked him what else the model does, he flatly with a lazy voice told me whatever the screen shows, and thats it. I went there to spend $180 but after getting this type of customer service, no thanks. I will never go there.

If I could give them zero stars I would

Excellent service!