3 minutes agoEver since ( 30++yrs) I have been going to Merli auto, I have been treated both fairly and repeatedly professional especially since dealing with one of the new management team members whose name is Darren Merli.It seems a lot has changed since one of the Brothers has retired...I was a little ambivalent. I thought things would not go well....Wow, now Im willing to wait for daysfor my appointment for simple auto repairs that theyre still doing. It is worth the wait. Although their focus is on trucks and big time construction vehicles, Darren still found time for me.Dont be put off by the specter of huge vehicles everywhere, they are still the best at satisfying old customers and probably new. The 1st gen. of Merlis would be proud of these guyz.

Very attentive and extremely friendly. Will work with anyone for payment. Very Down to Earth.

This guys are good and reliable

Last night on 07/17 our trucks starter went at the worst time and worst place on our way on vacation. We were stuck in a not so great area with our kids in the car. It was very late and the crowd that came in the gas station where causing problems. I felt like their was nothing we could do to protect our family at that time. The tow guy was there in 10 minutes from when I called. He took my familys safety into concern. He was literally an angel. He was kind, caring and compassionate. He tried to help my husband look at our truck and he brought us home safely. Thank you so much this meant the world to me and my family!!!

Very accommodating, repairs and workmanship are very good reliable highly recommend

Great service. I got a rented truck stuck in my driveway. They were there within 15 minutes and had it out within 30. Very pleasant to work with, professional and helpful. They saved the day.

Amazing family owned business. The professionalism and punctuality can’t be beat. Best place in town by far!

Very helpful on time cant thank them enough

Excellent towing service. I have used them several times now and had Monsy help me with a rather complicated tow from New Jersey. I highly recommend!

BEST company around! Always on time and extremely professional! Highly recommend!

They towed my wifes Volvo.They were very professional, and we barely had any wait time for their flat bed to arrive.Id highly recommend them!!

I cannot say enough how amazing the customer service was for this company. My car was hit and totalled in a snow storm 100 miles from my home. AAA would not drive me home in the blizzard, I was stranded, but these guys drove me the 100 miles home. I am so grateful to have been a customer to this wonderful company.

Best experience you could hope for when needing a tow truck ;)

Great people, always a quick response time and you can’t beat their prices!

So my car was towed by winsted police (my fault expired license) these guys towed the car back to there torrington location which is on the Litchfield town line and charged me $4.75 a mile all the way back which I think is very unfair as there are towing companies alot closer to winsted and after having my car towed a month later by a different company in winsted I learned I could have requested someone else which I would have done if I had known. I wanted to pick the car up Sunday morning it said they are 24 hours they arent I had to come down on Monday to get it and they charged me 3 days of storage they were very nice in the office but how can you claim to be 24 hours if you are closed thats false advertising and to tow me from winsted to Litchfield when theres other garages in town. lets be real something isnt right with that!

Very Helpful and always able to do what it takes to get the job done

This is a fabulous place! They are very trustworthy and accommodating. Work is done right at a very reasonable price!

Easy to work with and a great person.

Wonderful towing service, my fiancees car was towed there after an accidental on Route 8. They were wonderful to deal with and very supportive during the situation.

Went above and beyond. Highly recommend!

Woderful care while moving a vehicle .

The best towing company in Torrington.

Awesome family run company.

Stay far away

Great service