I just purchased an LG refrigerator today and Lisa was the representative who helped me. She was so kind, helpful and knowledgeable with the appliances. Her customer service was top-notch. I will definitely purchase appliances again from this store.

Been here many of times so I figured I would try there pickup services, and see how it went. By far the fastest pickup and order online Ive been too. Took a minute and a half to get what I was looking for. The customer service in the store is also wonderful. 👌

Not very many people in the store. I went into the Geek Squad for my laptop. I was told about their year long program of fixing my laptops or tablets. It was just 100 more for the year long program. I have taken in more than just that tablet every expland what was going on and what i had asked to just pull all data and place in my external hard drives.Very helpful, professional and patient since i dont know one iota on the inner workings of my machines.

Great, thank you to the young lady that helped me.

Very nice place. The young man at the Geek Squad service counter was very professional and helpful. And everything was taken care of quickly. Of course I will be taking my tablets and laptops here if they need be

Clean, well stocked, friendly staff, and kind of hidden away. Less busy than other Best Buys.

Best buy always has a good selection of items. Ive been lucky finding things for my canon camera.👍

Neesha’s customer service was a solid 1/10, I felt like I was being argued with more than I was being helped, sad to say I will not spend no more money here after all the thousands I have spent here at this Temecula location over the years. If I was the store manager I would reduce her hours significantly or let her go, respectfully.

Great selection, open box policy saves bunch of money friendly staff.. not busy parking lot convenient..

Learning Experience, STAFF was very helpful. Name seams accurate. Best price, I found on what I was looking for.

Went to get a m.2 drive and got directed to the exact location from the door. Turned out i had and older motherboard so had to return the item, which was fine since they gave my a 14 day return policy. Again on the return visit, it was straight forward no hassle.

I bought the RTX 3782920200000 FOR MY AMONG US PLUSH

I made multiple stops to Best Buy to handle a couple of issues. I went there to try and get my computer fixed, to buy an iPad, and to sell off some old phones. Ill split this review in three parts based off of these three visits.1. I took my computer in to get fixed about a week ago. On the first visit, GeekSquad took me in 15 minutes after my appointment time and then informed me that they couldnt identify what was wrong with it. I visited the next day after trying to fix it, and then they informed me that the screen was broken and as a result, they wouldnt fix it over liability issues. While they were nice, they were hardly informative and not helpful in the slightest.2. I then came in the next day to buy an iPad as a replacement. The attendant in the Apple department was very helpful and attentive and the checkout process was smooth. However, they had quite a low stock on iPad Airs and accessories.3. I then came in a few days after that to sell off some old phones that I was having a hard time getting rid of. I shouldve expected it, but the process was super long and the offers were criminally low. I only sold one phone and kept the other two due to the time and the extremely low offers.Overall, while there were a couple of positive aspects, my varied experiences at this store have been mediocre at best. Id find somewhere else to go if you want your computer fixed, or if you want a wide variety of available products to choose from. The customer service was good, but there are other underlying issues with the customer experience at BestBuy.

The Geek Squad is why I went in, and they were great in doing the things i request

I stood there for a good 20 minutes and still wasnt helped so I left. The customer service is terrible

The service was very helpful and we were able to quickly get what we needed.

I love this place. Currently on a liquid diet and the staff are always happy and enthusiastic to help.

Great customer service! We had to exchange an item and upgrade it. Were happy with our new noise cancellation headphones. Thank you everyone that helped with our transaction Saturday morning!

I was asked at the door what I was looking for and was directed to the section of the store that I needed to be at and immediately had a associate in that department ready to help me. Fast and friendly service, immaculate store. Walked out a happy customer within 20 minutes. Not too bad for a major purchase. I found the prices to be slightly higher than most places but it was so fast and easy that I couldnt pass it up.

Adam helped us with a TV and sound system. Very knowledgeable, answered questions patiently...and we had a lot!

The guy that helped us in tvs was great. We were told by Mr tough guy security at the door they wont assist you of you dont wear a mask, so we wont be purchasing there. We dont mask as masks are a lie. Still shocked at how many people volunteer to wear one everywhere. I never do. We went in and got the info we needed and are ordering from Amazon. To bad as we were ready to make that purchase.

Good service but not much stock in some departments.

I as looking for AAAA batteries (which they dont just sell anywhere. The greeter at the door gave me clear instructions as to where they were in the store and I quickly located them. Was in and out in 5 minutes.

I didnt actually go into Best buy but it isnt very nice store and very nice employees Ive been in there but not recently.

I bought a refrigerator today,and I get it this Friday.Lisa was my sells person, she was on the ball, she answered all my questions, A job well done. No one else could get me fridge for months. Very happy with Lisa and Best Buy. Way to go Best Buy.!!!.

Great place to shop. Geek squad soo very helpful. Especially for the computerChallenged. Greeted warmly entering.

Friendly helpful service. Was able to get what I needed quickly.

Employees on the floor are really nice and helpful. Not a lot of help in the mobility department

I was looking for a TV and Sound Bar besides all other appliances Ive bought already and they always have the best price around all other stores

Its a great store with great employees. Ive gotten exactly what Ive been there to search for and their curbside and in-store counter pick-up options are fantastic and run smoothly. The online ordering process is easy and straightforward. I have yet needed to return a single product. Ill continue using this store for any future technology/electronics related purchases.

Great day shopping at Best Buy. The employees were very sweet and helpful. No one was around at first but one employee went and called someone over. The employee who came to help was also very helpful. Customers in that store were also great. I would recommend 100%. Thanks guys

I tried calling the store but was rerouted to a call center. There was no way to call the store directly

Just bought a new laptop for engineering school I can not tell you how helpful Steve was that area! He got me exactly what I needed without overselling me and he explained why he suggested the laptop. He rocks and was friendly!

Brought my cellphone in to the Geek Squad to find out why my charger would not stay in or charge properly. The lady that assisted cleaned the port and now my phone charges with no issues. Thanks for the great service.

The store is great. The employees are nice, however I just wish they were more informative about warranty. And the down side of owning a MACBook Air. The MACBook Air is very sensitive and delicate. I purchased mine within a day without warranty (bad mistake). What I use to purchase this laptop is with my scholarship that I work hard for. As soon as I open it, it was mess up. A lot of mistakes could happen in the warehouse and you telling me I did physical damage. You can replace a defective lab top on your part but can’t take a physical damage on your part. Petty. Now I’m starting from scratch. Never coming here again.

I buy a lot from this store. Efficient and friendly staff.

Best Buy is my to go places for technology I was searching for a new Apple Watch it was sold out at Macy’s also checked the Apple Store nobody paid any attention to me and you had to wait for a long time however When I walked into Best Buy I was greeted by a sales person and was helped right away and got my Apple Watch it’s a great experience every time. Highly recommended

Im not generally a fan of this type of store. But this trip to BB was incredible. Once inside we were greeted by staff who asked us if we were looking for anything specific. We were. She had a rep meet us. Now, I am well past my prime and sometimes these store reps arent very patient. He went right to the product and gave it to me. He answered all my questions. Off I go ----- not quite. I unpacked the item which generated more questions. A new rep was summoned. This guy was equally as responsive and kind as my other two contacts. Nice job Best Buy.

The medeterian children tasted bad

Great customer service, quick service too, in n out in less than 8 minutes.

Im not sure why, when I walked in, I was warned they were short staff. I walked to the computer section, a staff member immediately helped answer my questions about a tablet. I made my purchase and was on the way home in 15 minutes. What a nice experience!!

I love the availability of consultation appointments. It makes it quick and easy to figure out what you want and purchase. They are very careful with their safety measures as well. We have purchased a cell phone and a GoPro this way on two separate occasions. Both of the aales folks we consulted with were knowledgable, friendly and not pushy.

Their warranty is horrible on gaming devices and management does not care to make things right for their customers !

Typical Best Buy, not much else to say. Right now ty hey seem to be shorthanded. Most likely because of COVID I guess.

Ordered the Xbox Series X online. Went in and picked it up hassle free. Even came a day early. Very friendly and expedient.

Went shopping there on Christmas eve!Staff was very helpful.Staff was also very diligent about being clean and covid safe.

Great customer care service, every staff that I met was willing to help me find what I was looking for.

Ive always liked the Best Buy in Temecula on Temecula Valley Road. The staff is very friendly and knowledgeable. Always nice to be greeted, given options, and told the best deal of the day.

We went in on a Tuesday around 430pm. They seem to be understaffed and a little unorganized! Getting a laptop meant waiting in line, someone having to hunt down the keys, then waiting for someone to go over everything. The process seemed lengthy! Many people in the product line were getting a little disgruntled. The bad part is, the line wasnt even that big. The staff just had to juggle their duties and make the best of the situation. Im sure policies and procedures Best Buy has in place contribute to the high turn over of employees, but what can you do? So many of the employees seem to be stuck in one section and not cross-trained. No one really seemed to be enjoying the day. I think seeing employees drowning makes you want to shop online. Id feel better about supporting this place if their employees seemed like they werent so down on their luck.

Great experience with curbside pickup. Very well organized and received my product quickly!

Got into my car and broke my phone mount, so I quickly made my way to this store. Guy at the door asked if he could guide me anywhere specific, I let him know of my dilemma, he told me where to go. 5 minutes later I was out of the store with my item. Very quick and convenient.

Always have what I need and the staff is very helpful

Excellent customer service!! The manager Tanesha was very helpful and accommodated me under their restricted circumstances. She listened to my issue and provided me with an instant solution.While my issues ended up being SUPER minor once they took a look at my device, Tomas the geek squad tech was SO nice and understanding.Glad I bought my device there!

There was no customer service. My husband and I searched through the tvs. No one ever helped us. We found the one we wanted and carried it to the check out and left.

Wonderful customer service. Bought my new phone here. The lady helping me was very knowledgeable, friendly, and not overly pushy on sales.

Not to busy here which I like. The workers are all busy but thats probably because of holiday set up.

Efficient returns at the frontmost register. you dont need to go to customer service.

The staff was great, kind and courteous. Due to Covid there was a very very very limited selection of electronics and replacements for pretty much everything. Absolutely love their warranty system. No questions asked bring in what you had and swap it out! Easy peasy. If they dont have it they may be able to order it.

The employees were nice store was cleaned and well organize all the employees had there masks on 👍🏿

Loved the Best buy in Temecula Ashley I believe was her name was so helpful!!! Was exchanging a phone case and she was so helpful!!!

This place is close to my house. It doesnt seem to be well stocked as it used to be before covid, but they are still doing a good service.

The staff was extremely helpful with taking care of my needs.

Very fast check out. Have to wear ur mask when entering best buy

Easily able to find everything

Really slacking in the customer service area and cleanliness .. also almost no stock on certain items and the items they can order take forever to arrive

Awesome service

Knowledgeable staff wide variety of products starting at reasonable prices

Ive only been here twice and it was very quick because I already knew what I wanted but no problems. The employees seem friendly. Today there was a guy at the front that asked me right away what I needed and directed me exactly to where I needed to go which was great. Even though I knew what I wanted, stores are different so I couldve been wandering around in the section but he even knew the row it was in if the section. Great! The manager also double checked on me to make sure I was helped. Great customer service here so far.Update : from 5 stars to 1. I actually went to the best buy in Murrieta first but had a horrible experience there so I returned to this one hoping that it would be flawless like it was in the past.Wrong.First, the guard at the front directed me to the place I needed to go. The girl in Murieta tried to solve the problem herself and she wasnt even really looking. At least this guy had the presence to realize he only has one job. But he told me to sit and wait. I sat and watched several employees pass by me chatting with each other about personal things. I guess half the store was on break. I wish the store manager would watch the video. But I sat and waited patiently. Suddenly, from the BACK of the store, an employee is walking up with a customer. So, how exactly did that happen? Phones arent in the back. And I was there for awhile so I know they werent there and then left to check on something. But I was still patient. Then I see another employee with another customer come out of nowhere. This felt like it was a joke. I sat and waited and waited. They were both just chatting away, living their best life. After awhile, I looked over at the guard that told me to sit and wait. He knew EXACTLY why I was looking at him and he looked me right in the eyes and shrugged his shoulders.This after already having a bad experience at the other location.So if this wasnt bad enough, the issue that I was there for was brushed under the carpet. My screen protector, which was 40 bucks, is visibly worn after only 1 month. When the woman finally finished with her customer, I showed her and she wiped it with a cloth and it seemed to fix it. But, this was the same thing that happened with my last screen protector. The crazy thing is that I have a lifetime warranty on it. So I dont know why she didnt want to fix it but just like I thought, after some time, the imprint on the face is back again. Im not sure how or why this happens but its happened to every one Ive bought. Which is why I bought the one with the lifetime warranty but it was almost like she just wanted to get me out of the store and not fix it. What a joke.This is why I would rather buy things online. Customer service is trash and a waste of time. Half of the employees there were not doing anything. I can bet this raises costs for products, right?? Imagine not having to pay 10k employees or utilities or property costs!! Imagine how much cheaper electronics would be. *******think about it!! What a waste.

I really like that they take the masks policy seriously. Also, I like how they take our names if we need assistance.

Great pick up outside store . Took less than 2 minutes.

Very helpful

Dealing with Geek Squad. They can certainly try a persons patience. Why did I go there for computer repair???

Knowledgeable & Friendly staff, wide variety of items on display

They were have helpful but they just didnt have what I was looking for so I had to go to another Best buy that had the laptop I was looking for

A lot of the shelves were empty or nearly empty, kinda like Walmart was in the beginning of the pandemic.

Great prices

This place had amazing customer service, and everyone had masks on. And they hand sanitizers everywhere. Its really great they are being mindful of others.

Great store. Go to for computers and phones. We love the easy access to the products to handle them to see if we will like them. Prices are fairly competitive. The price match is usually a joke because ever store receives a slightly different model so they will usually not be able to match any competitors prices.Slow store so you can get service easier. Black Friday was very chill as well.

Over priced over rated and very limited choices for a car audio head unit

Best buy closes at 6pm pst so make sure you get there early

Always very helpful. Great customer service and support.

Its was great. My merchandise was ready for pickup & delivered to my car by two nice gentlemen.

They have good, friendly customer service. Their selection and prices are good but could be better. The price on certain items can fluctuate drastically.

Very attentive technicians

Theses guys were awesome and so very helpful on our all in one computer.They answered our every question with a great deal of knowledge. Thank you Samson and Walo.

Best Buy is always great and this location is no different. The staff is super helpful.

Store was open for walk inss, not enough staff it seemed as b4, bit found what I wanted.

Pretty decent stock for a Best Buy. Store is clean and not very busy. Staff is always present, but not very helpful. Most other Best Buys have employees falling over themselves to help, but not this one. So, if you hate being approached for customer service, I have the store for you.

Not one day delivery

Their protection program is the worst.. anywhere else its so simple. The employees dont know what they are doing. Two weeks Im still waiting for a replacement.. I will not buy from this place again.

Actually Best buy I give five stars. Its the geek squad that sucks. They couldnt reboot a tablet I have and convinced me to purchase a new one. After I got home I looked online and rebooted it myself. Took five minutes. So they were all about a sell.

Husband came in, bought me an early christmas present...

We went to buy a printer and computer for our business. We were helped by Jesse. He was courteous, knowledgeable, and gave us excellent customer service. Highly recommend him and Best Buy off 79 in Temecula for your electronic needs!

In and pretty fast, quick service too.

Too long,Didnt Read: Jerry was extremely helpful and pleasant to myself and other customers and I plan on coming back here for my future electronics needs. Shout out to the customer service rep with the black and red hair, she was very sweet as well.I recently was at this location for the release of the special edition Animal Crossing Nintendo Switch. I was up very early to wait outside because there was a limited stock and I wanted to ensure I was able to get my hands on one. I showed up super early at 5am (5 hours before opening) with my camping chair, book, and coffee and waited for the store to open. At one point the day time employees showed up I was approached by one asking what I was waiting for, who I learned later was Jerry their GM. I let him know and thought that was the end of it. He returned shortly to let me know the Switch I was looking for was in stock and waiting at the customer service desk along with matching cases that where also being released. Jerry returned outside to also assist an elderly customer who had driven a long way and had what she was looking for ready and waiting for her in a shopping cart when the store opened. When I went inside to buy the Switch it was exactly where he said it would be and I was in and out in under 10 minutes thanks to Jerry and the customer service rep with the black and red hair. Thank you so much Jerry for making my trip worth the wait and pleasant despite the chip and rain.

Sasha is why I drink at night. Kidding shes super helpful and has a great attitude. This best buys actually takes the extra step for customers

This specific Best Buy I wanted to go to. Not like I HAVE to go to. that being said it still doesnt hurt to take at least 3 mg of Xanax before walking through the front door. I always find really good deals here on clearance. The staff members are not friendly or helpful. Which I prefer to the regular unhelpful friendly staff members at most Best Buys. I always get what I want when I go there even when they tell me they dont have it in stock and it shows that they have it in stock online. Then i find it in the shelf. Love it. At least they can all talk to each other through headsets. Im pretty sure the whole store intercom worked better. I wish for once i would run into a educated person there. Cheers

Very helpful. They carry EVERYTHING.

Ordered online, notified very quickly that my item was ready. Upon arrival short wait, helpful friendly staff. The item price was as low as others online.

Kelly is amazing. We are amateurs at gaming systems. Thanks to Kelly and her knowledge. Forever grateful 💗