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Salerno Duane Chrysler Jeep Dodge Ram
267 Broad St, Summit, NJ 07901, United States
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Salerno Duane Chrysler Jeep Dodge Ram
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AM
Review №1

I recently leased my third Jeep from SD Summit and was helped by Francisco this time. I was in between a few different vehicles and he was incredibly patient and helpful while I was weighing my options. He drove all of my options up and parked them next to each other for comparison & presented me with numbers for each, which I really appreciated! Once I decided and we got down to the number I wanted, he made the process a breeze and was multi-tasking getting everything else set up while we waited for my paperwork to be ready. I’ll be back in a few years for my next Jeep!

C.
Review №2

My wife and I have now worked with Boris A. on two brand new Durango R/T purchases within the last 3 years. Sales people like Boris are very tough to find. Boris is a really great communicator and caters to his customers requests. He worked hard to located and transfer a car to his dealership so he could earn our business. We really enjoy working with Boris and have referred many people to him due to his ability to make our dreams come true! Here are some photos from pick up day with the new White Knuckle / Red 21 Durango R/T and the 18 Durango R/T next to it. Thank you again, well be back for more!

Ma
Review №3

I purchased a 2019 Ram 1500 Classic from your store on 4/16/2021. I just wanted you to know that I came in with an open mind willing to let your sales team direct me in the right direction with the means in which I would purchase the car. Thanks to my sales man, Boris, that changed quickly. If I had more time to look for another car I would have because his blatant lies to me were ridiculous.It start and ends with the vehicle itself. After confirming the advertised price of the vehicle I asked him about the how Ram Certification works. He quickly changed the numbers around and said that I must pay an additional $1000.00 over the agreed upon price. He said it is like that with all certified cars.Needless to say I did my own investigation and found that when dealerships set the price of a Certified Vehicle the price is the price agreed upon or advertised....no extra fees are charged.Not only that there were wind deflectors that were on the car I purchased. I noticed that the day I test drove it the deflector was bulging because someone at your dealership stuck a showroom flag on it incorrectly. I brought this to Boris attention and told him that if your service guys remove it the wrong it would break. I also told him that if that happened and the deflector was broken the day of delivery I would want it replaced.When the car was delivered I noticed the wind deflector was indeed broken. When I told Boris it must be replaced he said that It was broken the day you drove it. Luckily enough I took a pic of the flag and deflector with him in the picture - that was the only way I got him to agree that your service people mustve broken it when preparing the car for delivery. I also asked for the splash guards and never got those either and the car was not completely clean upon delivery either.In the end his lies and attempts to fraud me out of additional monies cost your dealership two referrals I sent elsewhere to purchase Rams and your finance guy the opportunity to do the financing. Again I ultimately wish I had more time to purchase a car because Boris made this purchase an aggravating experience.The sad part is I was drawn to Salerno Duane because I cousin was a sales person there some years ago and always spoke highjly of you guys. Of course none of that mattered....I wasnt satisfied with the transaction and I did not get the splash guards I requested.If you wish to speak to me about this purchase transaction and redeem Salerno Duanes reputation with me please call me at

ju
Review №4

As I am reading all the reviews, I can not give them more than 1 star. I made an appointment to see and possibly get a deal on a new lease. Upon arrival, I was informed the dealership did not have the car in the lot. Perhaps there was a miscommunication and I could live with that. The fact that not one person apologized and tried to make an attempt on possibly making things better is what upsets me. It tells me that they do not care about their costumers!

Se
Review №5

My wife and I purchased a certified preowned Jeep Grand Cherokee from Paul Shorrock and will never buy another car without his help! Paul was knowledgeable, friendly and never pressured us into making a decision. The whole team at Salerno Duane made the car buying process simple and easy. We highly recommend Paul!

Ju
Review №6

Salerno Duane is a one of a kind dealership, very family oriented and makes the car buying process very smooth and simple. I am a veteran and In the past I always had trouble getting approved for a vehicle loan because of my credit score. Jonathan was the first car salesman to ask me what happened to cause my credit to be shaky, from that moment I knew I made the right choice picking Salerno Duane. I had a trade in which I was losing money because of the interest and negative equity.Jonathan was able to pay off my entire loan and get me into a 2021 Dodge Durango, which is a blessing.My wife and I both bought vehicles here within a month from each other lol. Great car buying experience, I will definitely recommend this dealership to anyone looking for their next new vehicle purchase. Salar is awsome with his finance skills top notch, he was able to work out a deal for us which greatly helped. He is very friendly and made the finance paperwork a breeze! We are beyond happy to be apart of the Salerno family! Thank you again!

To
Review №7

This dealership has the worst service department I have ever encountered. I have been there 3 times for service and each time was a nightmare. The first time was for a noise coming from the rear axle. They replaced the bearing on the left rear wheel. As I was driving home I heard a noise coming from the right rear wheel. I returned the car the next day and they had to replace the right rear bearing. Five days later the repair was done. On my second trip the car was there for three days and was not even looked at so I took the car somewhere else and it was repaired the same day. Third trip was to have a window motor replaced. Once again the car was there for three days. I do not know if it was repaired as of yet because I am writing this review before I go pick up the car. If you call the service department be prepared to wait approximately 30 minutes on hold. I will never go back here again. I worked in the service department of car dealerships for over 10 years and this is not how a service department should be run.Good news is the car was fixed, however the “mechanic” did not replace one door panel retainer. Now I have an ugly hole in my door panel. I will replace it at my own expense rather than go back there.

Mi
Review №8

Steve was extremely helpful. He understood what I was looking for and found the perfect car for me.

Lo
Review №9

I would never recommend this place. Service was not good at all and they did things to my vehicle that I did not ask them to do. 46k miles on my Jeep n they were to change spark plugs and boot kit that should of been covered under warranty. . Charged me 3 hours of labor for one hour of work. . Shame on them.

Ju
Review №10

First time buying a car from a dealer and I was not disappointed. Steven Sosunov was attentive and understanding and did everything he could to get me in my new car. I know if I’m looking for a car in the future I will be back.

Co
Review №11

Last week I picked up my custom ordered Jeep Wrangler Willys and I couldnt be more pleased. Paul Shorrock has assisted me with 3 Jeep purchases over the years and I cannot recommend him enough. Although this time around I was not purchasing off the lot, he made the building process speedy and headache free, providing guidance each step of the way. I greatly appreciate his honest advice and willingness to listen to my requests in order to provide me with my ideal vehicle. After 2 Jeep Compass purchases, I am thrilled to finally say I now have my dream Jeep Wrangler - all thanks to Paul! Salerno Duane has always provided me with an all around great experience and I look forward to being a life long customer.

Pe
Review №12

I had a very good experience when purchasing my jeep gladiator. I went in not knowing if I wanted the gladiator or the wrangler. Our sales person, Boris, was very helpful. I was able to drive both vehicles, and Boris was able to answer all my questions. He really knew the vehicles well. You know when you go in to a car dealership and ask questions and you know the sales person doesnt know what he is talking about so he just gives you an answer even though you know that answer is wrong? Well Boris had no problem saying if he did not know something, and his answers were knowledgeable. He was able to locate the exact model I wanted with all the features I wanted. Price negotiation was very fair, and I feel I got a good deal. Overall I am very pleased and would recommend this place to anyone looking to buy a car.

Ko
Review №13

Francisco, the rep, did a great job. Didnt oversell it (even though I knew all along I was buying the Gladiator), and was very helpful in providing me with information regarding options to the vehicle. For other car dealerships out there, the main reason I bought this car at Salerno Duane was because all the reps helped each other out. They didnt dismiss me just because they werent the primary rep. Other dealerships, when they found out I talked to one of their other reps first, would have anything to do with me. They just said, Joe Schmo is not here. Call back later. One guy actually hung up on me. Teamwork matters. Thats why I bought my car at Salerno.

Ai
Review №14

We had a great experience buying our 2019 Jeep Wrangler. The staff was friendly, especially Francisco and the finance manager. What a big difference it was buying a car from them than the last few places we went to. We got a fair price for my 2008 Jeep Wrangler trade-in and a fair price for the new Jeep. We chose to add an extended warranty. Hopefully it was worth it and the repairs (if ever needed) will be no hassle and easy. We will definitely recommend Salerno Duane to family and friends!

Ad
Review №15

This is our second leased vehicle from Salerno Duane. Boris, our salesman, was a pleasure to work with. He was not pushy and listened to what we needed in a vehicle. We were able to settle on a reasonable price and he was extremely accommodating. The finance team was also very helpful and I was able to complete all paper work in under an 1hr 30 mins and drive off with the new vehicle. Thank you

Ba
Review №16

Pleasant experience from first email. Arrived at dealership to find the car we were interested in front, center and clean. Even the tires were spit polished! To me thats extremely important. Never felt pressured to purchase at all. Our salesperson Boris was extremely helpful and knowledgeable. We purchased the car, had it paid and all paperwork done within 2 hours...we drove it to my daughters place of work (it was for her) and she loves it! While waiting for the transaction to be completed I walked around a very clean and pleasant showroom, and found a very nice complementary beverage station for customers. Noticed all interactions with other customers and staff were just as pleasant as our own. Highly recommend this dealership.

Co
Review №17

Such a fantastic experience! This was my wife’s and my first time buying a car. The team at Salerno Duane put us at ease and patiently walked us through the process and offered us a fair deal. Highly recommend!

Ja
Review №18

The best in the business!!!!They truly care about their customers and work their absolute hardest to get you exactly what you’re looking for within your price range. I can’t praise this dealership enough, they’re definitely in a class by themselves.As soon as you walk in there, you’re greeted and treated with exceptional care and respect. Once you’re happy, they’re happy.Celebratory shots of tequila happiness status for everyone! Check out Salerno in Summit!You won’t be disappointed!

La
Review №19

We have purchased 4 vehicles from Salerno Duane and we can attest that their service and professionalism are top notch. We traded in our 2013 Jeep Grand Cherokee for a brand new 2020 model. we were pleasantly surprised to find the same rep, Sergio, ready to greet us upon arrival. (All safety protocols were being followed.) Not only did we receive an awesome deal on our new vehicle, but Mike Salerno and his team gave us an excellent offer for our trade! If you are in the market, do not hesitate to visit them.

Ch
Review №20

Boris A. made this easy.What would you like, I have one, we negotiated for 5 minutes and they met my lease numbers. Easy. What more could you ask for from sales in a car dealership. The first question was what can I do for you and the last was did I do right for you, are you happy with your lease. Its worth the drive.

Jo
Review №21

Very very bad dealership very dirty place inside the Ford dealership. Salesman young man did not know how to handle customer service. Manager was not available. Salesman wanted $445.00 a month for a Ford Escape to lease it. Manger did not come outside he hide him self. I don’t recommend my customers and former employees to lease or bye none cars from Salerno and Duane. Very irresponsible people. No customer service no manger available. It’s a total failure.

Ja
Review №22

Worst customer service I have experienced in dealing with a car dealership. I have left several messages and emails trying to get assistance in brining in my lease and picking up a new one. No one has called back and finally when I did get someone on the phone, they basically said they couldn’t help me unless I went in person. Very dissatisfied.

AJ
Review №23

Great place to drop your car off and get work done, very helpful guys upfront. Easy and no hassle.

Mi
Review №24

Awesome experience from start to finish. I saw a vehicle online, inquired, and was able to get an appointment that same day. The dealership manager (henry) and sales associate (curtis) were great with working within my price point and did not push any other agenda. Definitely would recommend purchasing another vehicle from here in the future.

Ja
Review №25

Had a great experience leasing a new Jeep Compass. The entire staff was friendly, attentive and went out of their way to make my experience convenient and comfortable. Jonathan Martinez is the man to ask for. He was extremely helpful, answered my questions fully and always responded to my inquiries in a timely manner. He made the entire process smooth and simple. I would recommend Jon to anyone out there looking for a new ride!

Th
Review №26

Look no further for professionalism, kindness and tremendous service. I happened to be in market for a car a lot sooner than anticipated due to an accident. I contacted the team at Salerno Duane and within 48 hours I was driving away in a new Jeep Grand Cherokee. The culture that the Salernos have built is as great as their family. Mike, Boris & Paul took what was a scary experience and turned it into a fabulous one. Thank you again to the entire group @ Salerno Duane....Im proud to be part of the family now!

Pe
Review №27

Great car buying experience!! Friendly, knowledgeable and honest. I have bought 4 vehicles and every experience was excellent!!

Am
Review №28

Service at Salerno Duane was exceptional. John C and John M are polite and keep you informed on the progress of your vehicle. I am looking forward to working with them again to maintain my new vehicle

Re
Review №29

A little delayed in my posting here, as I purchased my Grand Cherokee from Curtis at Salerno Duane on Sept 14th. He was very helpful and allowed me to take my time in making a decision. A whole weekend to be exact. The experience was great, everyone I encountered or worked with was friendly to me, and I walked out with a GC that I love.

Ry
Review №30

I had a great car buying experience. My sales representative Jim Dietrich and Sal did an excellent job. I can’t wait to drive my new Jeep!

Ch
Review №31

Boris was excellent in the overall process, right from the moment we walked in, to the moment, he waved from our old car, as we did a trade in. He is all about customer service and I will surely recommend him to my friends looking for a Hybrid :) Happy Thanksgiving.

Se
Review №32

A friend recommended I come here for service after bad experiences at another dealer service center in Springfield. This place was total opossite. Professional & fairly priced. No games trying to rip me off.

Kh
Review №33

Thank you Sergio for making this process seamless and helping me with my first car! I will definitely be returning for your services.

Je
Review №34

When I first noticed the oil consumption problem with my new Jeep, workers at Salerno Duane told me that Jeeps burn oil more in the first 15,000 or This is normal for Jeeps. It wasnt until I spoke to John, that I actually got some help and support. John heard my big concerns about my cars engine and told me we could do the oil consumption test. Every time I brought it in, John was very helpful and was able to document the problem. When I was waiting for my Jeep to be fixed, John continually apologized for the extremely long turnover (over 3 weeks with no car) and helped me get my car back.

Jo
Review №35

Easy and reliable, definitely would recommend. Francisco Rojas is the man to go to, he’s experienced, really understood my financial situation and gave me the best deal possible for my new Jeep Grand Cherokee. Really made searching for a new car fast and easy. If you are looking for a new car go straight to Francisco!

Do
Review №36

I purchased a 2020 Jeep Cherokee. My sales rep, Jim Dietrich and Sal did an excellent job making sure the whole experience was smooth. I purchased exactly the Jeep I wanted. Thank you!

ma
Review №37

I was in the market for a new car and trying to decide between a lease or buying again. Working with Boris Aguirre and Michael Salerno Jr made the experience very smooth. They were extremely helpful in taking the time to show me multiple options for both leasing and buying, patient with going over the numbers for what I could afford at this time, and were simply pleasant to converse with. In the end, I chose to lease and left a happy customer - the process was quick and I was able to leave without any questions or hesitations left on the table.

Gi
Review №38

My car buying experience at Salerno Duane was amazing from start to finish! Every team member was courteous and far from pushy! Jonathan Martinez our Sales person was very professional, patient and kind! He was very knowledgeable and discussed all the different features within each model. At the end, Jonathan took the time to show me all the features in my New 2019 Jeep Cherokee Latitude Plus that we leased. Dean the Sales Manager gave us options to choose from with some great advice which helped us to determine the vehicle of choice. The Finance Manager Mike Bender went above and beyond to make sure we got the best deal! I would highly recommend Salerno Duane to anyone looking to finance or lease!!! Smaller dealerships are the best way to go! Thanks again guys!!! I love my Jeep!!!!

Kh
Review №39

Absolutely no shady vibes.... Went to a couple of other dealers before this one looking for a used Jeep, either trying to bait and switch or rude and not helpful. The sales guy Jim was very welcoming and helpful. Didn’t get his last name but a very tall salesman. My first stop for now on!!!!

Tr
Review №40

These guys did a great job following up on poor emergency engine service done at another dealership.

My
Review №41

We applied for financing two months ego was told by Alex Shaikh the finance Manager that we are pre approved and next step is he is ordering cars, after two months waiting and submitting all documents he dont answer his phone, dont return emails or text, very un-professional.

Ke
Review №42

Everything was great. No issues, very expeditious service.

Ka
Review №43

Look if your looking for a Jeep this is the best place to go ! I just got me my first jeep today ! Jonathan Martinez help me as well as John in the lease dept! John Martinez sold me the car and listened to my situation and helped me out still! Both men are good men and will go great lengths to help you out ! I just had my old car totaled and my insurance is not trying to help me (Progressive)! I was scared I would be able to get a new vehicle ! John in the lease dept argued and fought wit the bank to get me a good deal !! He also gave me one free oil change and tire rotation wit the deal ! And I got platinum plus protection on my car that normally cost $40 .... he went half wit me so I only have to pay $20 a month for it ! They will be very blunt with explaining everything to you before you sign anything ! This Jeep is 5 stars no doubt! Thank you guys for all the help !

An
Review №44

Cannot say enough about how hard Arthur and John worked to get us the best deal. Arthur was patient and cooperative with us, John in finance made the process smooth, despite having to make changes last minute on our part. Couldn’t have asked for a better deal, better buying process for our sons 2020 Jeep Wrangler! Thanks all!

Da
Review №45

Great experience and no hassles. I’m busy with 2 children under the age of 17 months and Andrea from Salerno Jeep made my experience fast and easy. I also worked will Will and Sean closing the deal and finding the truck for us. This was accomplished by the team at Salerno dealership customizing our grand Cherokee too fitting our needs.Thanks,Dan

Ki
Review №46

The minute I walked in I was greeted by a Salesman named Henry. Hands down best car guy I ever dealt with. He was knowledgeable about all vehicles. Answered all questions, had an awesome demeanor, we were in and out of the dealership within 2 hours, very painless. The business manager Joe was also great! Fast service good deal highly recommend! These guys both need to be promoted!Thanks guys.The guy with the blackout out Grand Cherokee.

Ca
Review №47

Had a great experience there, thank you Sergio and Henry and the others who were so polite and helpful. Bought a Nice car at a great price, I highly recommend going there

Za
Review №48

We came into Salerno Duane looking to get into a 2020 Grand Cherokee. The staff here greeted us immediately, and connected us with a salesperson. Julian Salazar was great and very knowledgeable on the technology and safety features in the car. Would definitely recommend this dealer to anyone who is interested in any Jeep and are looking for a dealership willing to work with you quickly and easily.

ke
Review №49

If you are looking for a deal this is the place to go to. They had me in and out and worked with me in all areas. I live over 1 hour away and no local dealership helped me out the way Salerno Duane Jeep did. They where the fastest to get back to me, but what won me over was they answered my questions then asked me to come in to dealership. Ever other dealer just kept asking and some telling me that I have to be there in person in order to answer my questions. Thank you Phil and Gerardo as well as the Salerno Duane team.

Ma
Review №50

John Monka, my service advisor, was great!Very informative and made the experience as easy as possible for me

Ya
Review №51

My husband and I dealt with Sean Stevens throughout the whole process of leasing my new vehicle and it was the smoothest and most efficient transition we’ve come across. This is our second time dealing with Salerno & Duane and love the customer service and professionalism provided. Financial Consultant John B. was also very thorough and made sure I knew exactly what I was walking away with. I highly recommend them!

Su
Review №52

Sean Stevens (sales) and Michael Binder (finance) provided excellent and efficient customer service. The process was super fast (i mean fast!) and smooth(!), which we appreciated since we had to bring our young (4 y/o and 2 y/o) daughters. Both Sean and Michael are knowledgeable and don’t make you feel they are in a rush for the next sale.

Ka
Review №53

The team at Salerno was fantastic went in and got the exact car we wanted. Rafael was great to work, he was funny and extremely helpful. He even stayed late the day we came to pick up the car and was extremely under the weather but he waited with us until all the paper work was complete and ensured we were completely happy. GREAT TEAM thank you for everything. We will recommend and will be back for our next purchase in the future.

J
Review №54

I was having a really great experience here until I reviewed the paperwork when I got home. I then realized they changed me an extra $1000 over the price that was agreed upon and did not tell me of this. Every attempt at trying to straighten this out just ended up being unreturned phone calls from everyone. If you go there just make sure you go over the numbers carefully and take your time or they will screw you over

CH
Review №55

I came into Salerno Duane to purchase a vehicle and was unsure of what truck I was looking to buy. The sales manager Sean & Arthur helped me find the best vehicle for my family and gave me a great price. Broke down the numbers so I understood what I was paying and to see my discounts. Thank you Sean & Arthur for this wonderful buying experience.

Al
Review №56

I came in as a referral from a friend and was treated really great from the moment I set foot into the dealer. Sean was amazing, he was low key and to the point. He helped me get my dream car without the bs you can normally experience when leasing a car. I would go back to him in a heartbeat and will be referring friends to him ASAP! Thank you Sean and Salerno Jeep!

Lu
Review №57

Working with Sean and his team was effortless. They were very knowledge about the different product lines and features. If we weren’t satisfied with their price they did everything possible to accommodate us and offered us alternative options to get within our budget. We walked into the dealership hoping to buy one car and ended up walking out with two. I will definitely be recommending this dealership to friends and family.

Jo
Review №58

Great dealership . No sleazy sales or high pressure just transparent easy experience

Ch
Review №59

I had a great experience at Salerno and Duane. Sean Stevens was very helpful and knowledge. I was able to get approved for a vehicle without so much of a hassle! I will definitely recommend others to him.

La
Review №60

The team at Salerno was fantastic! I went in to buy my first car and they helped me through every step and I got the car I wanted. Sergio was great to work, he was personable and extremely helpful. He even stayed late to help teach me the new technological features of my car. Throughout the day he ensured we were completely happy. I would recommend Sergio and Salerno Duane to anyone interested in purchasing a new car.

Da
Review №61

I went to SD to upgrade my lease, as soon as I walked in the showroom everybody was friendly and welcoming. Sergio and Henry assisted me, they were great and patient throughout the whole process of selecting the vehicle and very knowledgeable when showing me the features of my new car. The signing process was a breeze, definitely recommended!! Will comeback for service and when is time to upgrade again.

Ni
Review №62

Amazing experience at this dealership and I would highly recommend for anyone looking to buy or lease a car. Amazing customer service from my initial email inquiry to when the keys were in my hand. I dealt with Sean who really went out of his way to help me and couldn’t have made the process any easier. I will definitely be a returning customer at the end of my new lease. 5 stars.

Je
Review №63

The service and professionalism by Mike Ferrante and Heather Nicastro goes above and beyond their positions...highly recommend this service department and a big shout out to a great technician who handle my F150, Keith Caliguari. Thank you

Ja
Review №64

I have no reluctance in giving this dealer five stars. I cant imagine a more attentive and professional experience than I enjoyed in purchasing a great car at Salerno Duane. The sales representative who worked with me, Rafael Rio, was knowledgeable, professional and focused on doing his best to understand what I was looking for and to deliver it with the highest integrity and attention. All the other people who were involved in the transaction were similarly as professional and helpful. Rafaels experience and interpersonal skills along with a sincere a honest personality made it an extremely pleasant day. I now have a beautiful, and like-new formerly owned car that I will have for many years. Without reservations, I would recommend Salerno Duane to anyone who wants a new or previously owned care and appreciates helpful and honest advice and service.Jack Grasso

Mi
Review №65

Working with Salerno Duane was by far the easiest car shopping experience. Sean, my salesman, went above and beyond to keep me informed and updated about the vehicle and paperwork. I live out of state and the dealership easily accommodated me. Pricing was straight forward and they were able to complete the deal very quickly. I would highly recommend the dealership and especially Sean to others!

Ma
Review №66

Sean Stevens and the whole Salerno Duane team were a pleasure to deal with when leasing our new Pacifica. It was a low-pressure and pleasant experience all around. Pricing was extremely competitive, as was trade-in value. Comfortable showroom to boot. We’ll definitely come back for future purchases. Thank you!

Jo
Review №67

I am so glad that I walked into this dealership. From beginning to end I had a great experience. Jonathan who was my sales guy was very patient and kind. He made this experience for me so smooth. I wasnt pressured into doing anything I didnt want to do and I ended up leaving with my dream car for a fair price. I highly recommend this dealership.

Ma
Review №68

Finishing up the paperwork now on my brand new 2019 Jeep Cherokee. Sean Stevens went above and beyond in order to make this deal happen and I greatly appreciate him for that. If you’re considering on getting a new vehicle, make sure to come see Sean. Very knowledgeable and will work hard to get you the deal you need.

la
Review №69

As soon as we walked in the door, we were greeted with kindness, professionalism, and expertise. We did research and thought the car we were looking for was a Dodge Durango. Antonio listened to our needs and helped us discover that the customized, fully loaded, 2019 Jeep Grand Cherokee Upload was the car we were looking for. Antonio guided us through every step of the process. Sal and John from finance was patient with us as we crafted a package we felt best about. The amazing experience we received (thanks to the representatives we worked with) made us Salerno Duane customers for life. We love our car. Thank you!

Jo
Review №70

If you want a smooth non pressure experience. This is the dealership to go to. I asked for the best price online. Shante contacted me the fasted out of all the dealerships that I have asked for. That set the tone and they did not stray away. If you are looking for a Chrysler Jeep Dodge or Ram this is the Dealer to go to!

Ca
Review №71

I visited a total of four Jeep Dealerships, and this one was the best by far! They had an excellent staff, an extensive inventory and they were very professional. John Cola was extremely knowledgeable concerning the different vehicles that we were interested in. He took the time to answer all of our questions, and he was very helpful. At the other dealerships, I didnt get the information that I was looking for, and I felt pressured to make a decision. I highly recommend Salerno Duane of Summit and John Cola as a great salesperson to talk with. The overall experience was terrific, and we left more than satisfied with our purchase.

Gi
Review №72

Sergio the sales representative was very attentive and was the reason I ending buying the jeep

Be
Review №73

Sean Stevens was great to work with. We were probably not the easiest customers, having done our homework and coming in driving a bargain, but Seans professional demeanor got us a deal were more than satisfied with. Cant wait to drive around town in our new wheels.

Pa
Review №74

Had a great experience here. My sales associate Joe was extremely helpful, fair and transparent throughout the whole process. I went to several Jeep dealerships before here and they didn’t leave me with a good taste so I was happy to make a deal at Salerno where they really worked with me to get me the right deal and Jeep.

Ke
Review №75

Highly reccomed Salerno Duane to anyone who is looking for a new car! Everyone was extremely welcoming. My family has just recently bought 2 different jeeps from Paul. We all have had a wonderful experience here and could not have asked for a better salesman! I am a recently graduated college student working with a budget. He isn’t pushy and works with your budget the best he can to make both you and him happy. Hit up this dealership for a wonderful experience !

Sa
Review №76

Outstanding, very professional workers. Everyone here is definitely willing to go the extra mile to make sure that you are happy. I am from Brooklyn and this is not my first time purchasing at this dealership. It is definitely worth the drive! For all of my car experiences, I have always dealt with Paul Shorrock. He does not disappoint! He treats you as if you are family. I will definitely continue to come here in the future, and I recommend this dealership to everyone.

Ka
Review №77

Came to Salerno Duane with my husband to get him into a new Ram Truck he’s liked for quite a while. This is the second time we buy from this dealership after a smooth transaction last year for our Jeep Grand Cherokee. I have to say, our salesman Sal went above and beyond to understand our needs and respect not only our budget, but what we requested when we discussed the purchase. He was attentive and always professional and made sure to take the time he needed to work with us. Probably one of the least painful car purchasing experiences ever.

cl
Review №78

I just got a new car with them and had the chance to have Jonathan Martinez as a salesmen .And i could not thank him enough for everything he did for us. This car was a surprise for my wife who always wanted a jeep and receive a car with a bow on it and Jonathan made these 2 wishes come true. Even tough it was raining when we picked the car he went the extra mile to have the car in a spot where my wife could not see it and put the bow at the last minutes. My Wife came back home with a huge smile.Jonathan Martinez is a great salesman who is part of an amazing dealership. if you are looking for an excellent service and a smooth transaction you should definitely stop by and ask to talk to him

Jo
Review №79

I have worked in the auto industry for 18 years so I have been able to see how different dealerships operate. I had the best experience in all my years purchasing cars with Paul Shorrock my salesman and Mike the manager. Very straightforward, honest, stand up guys. I would highly recommend going to them for your next car if you want a hassle free experience. Definitely not the highway experience where you have to check for your wallet after you leave. Great jobs guys!! A++++

an
Review №80

Can not say enough amazing things about this dealership. From professionalism, to courtesy straight to the basics of the employees developing a relationship with their customers. These guys did everything in their power to make sure that my wife and I were getting exactly what we wanted. They didnt make you feel like you were being pressured or forced into anything. We ended up purchasing four cars from them in less then six months. Joe S, George, Ruben, and both Mikes were extremely helpful. Will definitely be back over and over again. Thank you guys for being an AWESOME dealership and providing such a memorable car buying experience !

Ji
Review №81

Very professional and accommodative- made the process easy and pleasant!

Or
Review №82

Went in to buy a new Ram 1500. From the time I entered to when i left with my new vehicle Jonathan Matinez was helpful and was very low pressure. I even had to leave in the middle to go to an appointment and they didn’t try to push me to purchase right away. This was a very different experience than I had working with the other local ram dealership. I was recommended to go here by a friend that had a similar experience. I would recommend purchasing your next vehicle from Salerno.

Ka
Review №83

Working with the Salerno Duane Jeep group was great. The entire team was very helpful, friendly, and not overly pushy as some sales groups can be.I personally worked with Rafael R. who did his one hundred percent best to get me into the car I wanted.Thank you all! I love my new car!

Mi
Review №84

The team at Salerno Duane Jeep is amazing. They are second to none when it comes to buying a new car. Very polite and never pushy at all. If you in the market for a new Jeep or Ram, look no further. 5 Stars!!

dg
Review №85

Fantastic dealership with great customer service. Leased a Ram 1500 and could not ask for a better process. Pete the manager was easy to work with and a gentleman. Our salesman George, was not pushy and found us the right deal. I would recommend this dealer and thank you for a good experience.

Ar
Review №86

Rafael greeted us with enthusiasm and respect. He got to know my father and I as people, understanding our needs and expectations. Rafael made buying my first car experience splendid. Everthing was very clear - no hidden fees or discrepancies.He is also bilingual. Any Spanish speaking customers - this is your sales man!

Sa
Review №87

Thank you Paul and everyone else who made this intimidated car-buyers purchase as smooth of a transaction as possible. I unexpectedly found myself in the market for a new car, under a time constraint and was completely overwhelmed; however, at Salerno Duane, I did not have to deal with the wolves of many other dealerships. Paul took care of me as if I was his daughter or niece, and I could not be any more appreciative of all that he did for me. No words can sufficiently express the gratitude that I have to be in a beautiful car for a price that I am comfortable with. Thank you, Paul, for all of your help, kindness, and thoroughness. I cannot wait to refer you and Salerno Duane to my friends and family.

Al
Review №88

I highly recommend Sergio, if you come to Salerno Duane in Summit. He helps you through the process of leasing a car and really works to get a deal that you are happy with. He is helpful, gives sound advice and is someone I can see myself going back to at the end of my lease to work with again. I live and work in the area and it is great to go to my local dealership and feel good when I leave. So thank you Sergio.

St
Review №89

I’ve leased many cars in my time and have only had wonderful experiences at Salerno. Most recently I worked with Paul Shorrock who was just wonderful! Every one of my needs was met with a smile and cheery disposition. Let alone an incredible deal. No haggling. I told her what I wanted and he delivered! I can say enough great things.

Te
Review №90

I had a great experience purchasing my ram rebel from Alex at Salerno Duane Chrysler Jeep Dodge. We had purchased our Ford from there a few years ago. The experience was even better than last time. I got the exact truck I wanted at the right price. He was actually able to lower payment by a bit. Very happy with my decision.

An
Review №91

Since we got to the dealer, everyone was friendly. Ruben was our sales representative and he’s amazing, he listens and make sure he covers everything you want in a car and works on getting you a good price... Definitely recommend you to go there......

Br
Review №92

I dealt with Sean Stevens I just purchased my brand new Jeep Cherokee Laredo. Sean made the experience very easy. Hes very a very knowledgeable and trust worthy employee. I highly recommend the next person to ask for him, you will not regret it.

Sa
Review №93

I came to Salerno Duane after a terrible experience with Autoland Toyota and they restored my outlook on leasing vehicles. The sales associate was incredibly nice and helpful in finding me a deal I was comfortable with. I am very happy with my experience with this dealership and I love my new Jeep!

Mi
Review №94

My salesman Paul Shorrock was awesome! From start to finish he made the process smooth, easy, and painless! I went in knowing what I wanted and Paul helped me to get exactly what I was looking for. He never once tried to sell me on something else or tried to get me to buy something I didn’t want. When the car was ready for pick up, he called me right away, got me in for an appointment right away and when I was there for pick up, he kept the end of the process nice and quick. I would HIGHLY recommend Salerno Duane....especially Paul!! This was our second purchase with Paul.

ME
Review №95

All the staff at Salerno Duane Jeep are exceptional. They are honest and very helpful. My husband and I dealt with several dealerships before coming to this one. I can honestly say that they are fair and could not be more accommodating. Wonderful experience.

Su
Review №96

Our lease purchase went as planned, no surprises. I didnt love the one sales person who said ready to be wowed, when we really werent wowed at all since their price was only a few dollars less per month that the one I came in with, but they did beat the price and overall it was fine. Kire, who was the second salesperson to help us and closed our sale, was great. I would absolutely go here again for a car but stop in at other dealers first to get prices and then let Salerno beat it. Also worth your time is to look at the Jeep website or google for incentives then make sure to bring it up after they give you their best price because every dollar helps,

Ke
Review №97

It is my pleasure to write about my wonderful experience at Salerno Duane. I want to thank Sean Stevens and the team for their great customer service. The process of leasing our Grand Jeep Cherokee was simple and painless! Sean was recommended by a friend and he exceeded our expectations!! I will be referring him to my family and friends.

Je
Review №98

Easy sales staff to work with. No nonsense. Realized what we were trying to accomplish and cane to a very agreeable transaction on our new auto. Sean was especially friending and knowledgeable. Will come back for our next car to this dealership.

Ra
Review №99

My family has been customers of Salerno jeep for years and has referred many friends and families to Salerno. Since being under new management service has been terrible and every single time you call you get sent to voice mail or told “we will leave them a message” and no one gets back to you. It takes continuous calling to even get a hold of the person youre looking for and no one seems to have any answers (and the only thing they seem interested in is your money and want nothing to do with you after you invest in them!) kind of pathetic because every time you go in there there is at least 6 people at their desks yet you cant seem to get a hold of anyone. Terrible customer service.

Ba
Review №100

George was helpful, funny and knowledgable! He related to us on a personal level which is what made this trip worthwhile. We didn’t think we would be leaving the dealership today with a new Wrangler! But he worked with us to ensure we got a good, if not best deal! He made our purchasing experience wonderful and we cannot wait to return in the next coming years.Thank you again George!-Huber and Barbara

Information
100 Photos
100 Comments
4.6 Rating
  • Address:267 Broad St, Summit, NJ 07901, United States
  • Site:https://salernoduanesummit.com/?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=website
  • Phone:+1 908-277-6700
Categories
  • Jeep dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car repair and maintenance
  • Chrysler dealer
  • Dodge dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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