Jonathan W. In outdoor lawn & garden went far above and beyond in assisting me with my search for the coveted 12’ tall skeleton. He even called back because initially when I called he said he didn’t see any, & after that phone call found one and called me back to let me be aware. By far some of the best customer service I’ve ever experienced! I’ve been looking for this product for well over a year calling many many other Home Depot’s and getting little help or sense of care from the other associates I talked to. Also to mention Gino was helpful in directing me when I arrived in store & with loading my purchase onto my vehicle. Lisa H. Checked me out and was very personable and helpful in asking me if I wanted a protection plan & explaining it very clearly. & yes I did in fact buy it- it’s legit worth buying. Thank you all for your superb customer service from one highly satisfied customer.

The staff at the Strongsville Home Depot are ever so courteous and helpful. Today, I purchased a small $3.00 item. Travis was stocking the shelves in lumber, answering a customer phone call directed to him from customer service, and walked me directly to the item, which I needed. The entire time, he was patient listening to the customers (the caller and me) and conducted business professionally and with a smile. Plus, the item was in stock. Emma, the cashier, greeted me with a warm welcome, rung up the sale, packed the items and wished me well, while we pleasantly chatted. I spent no more than 15 minutes in the store thanks to Travis & Emma. Ever so pleased with another easy shopping experience largely due to quality customer service.

I love coming to Home Depot. Its easy to find what I need and the staff is always so helpful.

To be honest I usually go to Lowes, but my buddy likes home Depot. So I went. Bought some outdoor lights by the Hampton bay company today. Took them home, strung them up, and nothing. Rechecked cord and bulbs still nothing. Going back tomorrow to return and then I never will again.

Love this store for anything to fix up my house. They always have those odd things you cant find anywhere else. I use the self checkout whenever I can. Last time I was in I noticed that hardly any customers were wearing masks at this time when covid cases are out of control. One of the employees came up to me and thanked me for wearing a mask, so kind of her. Staff is always helpful and prices are usually reasonable.

There was absolutely not enough workers didnt get the help I needed

The worst. Always have very poor stock and cannot answer the store phone if their lives depended on it

I was purchasing paint. The older gentleman working in the paint department was extremely helpful and very nice.

I was looking for a particular type of screw (didnt know the technical term). The gentleman who helped me was very knowledgeable and deciphered what I needed from my description. He then took the time to escort me to the exact aisle rather than point in the general direction. Those are the little things that make a big difference.

Waiting 25 minutes so far for someone to come help me look for a drill bit that was out of stock. Amazing only one person is trained to look in the back. Terrible customer service and/or emotes training. The wait continues.......

I went here to buy a door. The gentleman that help me was very nice, they sent out a contractor to my house to measure and put in the order. When we place the order, he asked me a few questions about what I was looking for in a door. I told him I wanted 6 panel French doors. I had to wait 6 weeks for the door to be made, which was fine. The contractors installed my doors. To my surprise the doors didn’t have door handles or knobs or anything. There were dings all in the doors and door frame that was installed. I reached out to a lady named Casey. She told me that having door handles is a special request. I asked her has she ever seen a door without door handles? I asked her how would I go about installing door handles? She said doors have to be specially made with holes in them to put in door knobs. I was very livid because this is not one of the questions I was asked when ordering the door. She was very accommodating about the situation and told me that she would reorder the door and door handles free of cost. A couple days later she reached out to me to tell me that she talk to the door manufacturer and that the door was just primed and I needed to paint over the nicks which was not something I wa asked if I wanted the door painted. She also said that the doors I received would only fit dummy knobs, which aren’t door handles at all. She totally went back on her accommodating offer. I told her I just wanted her to take down the whole door. This has been a complete nightmare. Just a FYI when ordering a door you have to specially request door handles and paint 🤦‍♀️ So disappointed in the customer service I received.

We were interested in getting some vinyl flooring and quartz counter tops and the service was amazing. Derek in flooring went above and beyond to help us and the assistant manager took really good care of us in counter tops by showing us the different options as well as the benefits of quartz vs granite. This will definitely be our store from now on.

As of September of 2021, stock is low on items. Best to call to see if available before going up.

The Home Depot pretty much has just about anything you need to fix your home.. their prices are adequate some things are a lot more expensive than others... A lot of the people that theyve hired over the summer dont really know anything about the store or the merchandise which they need to train a lot better cuz when you ask somebody for something a specialized part they seem to give you the wrong aisle to go down to and when you ask for help when somebody walks by they suggest somebody else because they say they just started working there....

So I went to home depot today....I went to buy a certain Christmas tree. The app said one in stock. So I drove the 20 or so minutes to the store. I got in home depot, only to find out the one in stock was the floor model...first I was told they wouldnt sell a display. Then another sales person said they would take off 10% if I bought it. I agreed an he said ok, great. Let me grab a cart and be right back.35 minutes later, after 3 people tried to buy the tree I was looking at, he showed back up. No box or bag to put the tree in. Just set it on the cart and walked me to a register...so 500 dollars later my family has a new tree....was a little baffled at the no box or bag fact...very unprofessional. Tree was really nice though. Well see how long it lasts...

Their corporate office has no problem screwing over their customer. Never get work done on your home by these crooks.

Very much theyre all the same although some are managed better.

Ordered a grill in line. Told me same day it was ready to be picked up. Went there next day and it wasnt assembled like it should have been. Asked for a manager and he told worker what does she want like I wasnt important enough to talk to. He finally came out and blamed everyone else but his own staff for not getting this right. Said computer glitch. I told him several times after he was unapologetic to not lose my grill because it was paid for. I was told no assemblers till Fri were available 2 days from that day. Fri. Comes,no text it was done. I called and was told assemblers working in afternoon would put grill together ist thing. No call at 5pm . I called said not done yet. At 8. Pm called one more time and was told they couldnt find grill and would call me back. Finally 30 minutes later they called back and said installers had it ready earlier but never got notice from manager to make sure they knew it was done and it was shoved somewhere out of the way. I will never order another thing like this from strongsville store. Managers dont care. Only people that do are customer service people who take your complaint. Dont have time to go thru this and I have more hone improvement projects to tackle. I guess Lowes will be seeing more of me.

I had to purchase 12 bags of pond pebbles.Very heavy stuff...The employees where so helpful and kind to load my truck...Great job..Thank You !!!!

Great store. Like all Home Depots the place was humongous and probably has just about everything you could possibly be looking for.It appeared generally neat and tidy. Its laid out in a sensible many. Staff was very helpful.

Came back here several times for the stones that we wanted for our side yard. Also ended up buying some flowers that were on sale. Love the prices

It is home depot. If you have been in one you have been in all of them pretty much.

We couldnt be happier!!! we had a flat and had to get 15 bags of Rocks home. The employee who was gonna help load the rocks ended up helping us with our tire for over an hour!!!! the best service ever anywhere!!!! thanks Lucas!!!

Be aware. We rented a drain snake at $60 and it didnt work because it was very old. The motor just made loud noise and moved 1 round once a while. My worker had to use manpower 95% of the time. When we talked to the staffs, they claimed that it was how a snake suppose to work. Their customer service was worse than the machine itself. Never rent from here again.

I will go to Lowes now. You wanna know why? At HD, the employees use to say hello & ask if you needed help. Now they ignore you & are usually sociallzing with their fellow workers. You have to hunt one down for help & theyre usually stocking so you get the youre interupting me look. When I check local inventory online 7 out of 10x Ill get the not available within 100 miles of your zipcode message. Do they have anthing I specifically need in stock locally, I mean just basic stuff. I finally ordered online because they said next day delivery which is today. Too good to be true. Its 10pm, no delivery. I had text updates, nothing. I checked FedEx, it said today up until Mon. Oh, would have been nice if a huge store like HD would have notified me, right? I called HD CS after giving up on the useless chat, they had no info. whatsoever other than it was shipped. Thats why I wont shop at HD anymore.

I pretty much moved most of my business to Menards and appliances to Lowes. Home Depot still has best prices for Ryobi products. Bought the two battery and charger package and got a free third battery for 99 dollars. I use home Depot mainly for sales and on-line specials.

Staff was super helpful. Honest, Im not usually a Home Depot guy, but the quality of the service was better than some of the other places Ive been to of late.

Great place to buy what you need to fix just about anything.

Dude its home Depot, you know what youre getting. If you need assistance go during the power hour or forget it.

This location always has very helpful people. One guy that works there saw us looking for something and offered to help even though he was off work.

Not enough people doing work, it shouldnt take a half hour to get through the line, everyone eating lunch at the same time, and I think they should do away with self check out its making workers lazy

Excellent curbside service. Didnt even take 10 minutes for the order to be brought out. A toilet, vanity and faucet. All boxes in great condition.

It would have been nice to have had the website updated with regard to the moving van availability. I drove from Medina to Strongsville for the van only to get there and it be rented out. All I got was a shrug of the shoulders and a careless, sorry from the rental department.

I wrote the review for Home Depot for Lowes so go read my Lowes review.

If you ever have a problem with a delivery, go to Anthony, he will help you and go above and beyond to help you and cares about your situation. Matt the manager is a great caring guy.

Wow, super impressed with everyone in this store!!! What a team you have. Im sorry I dont have any names. A gray/white haired gentleman with a beard, a bald gentleman (that joked with us about being bald lol) and a dark haired lady at customer service were absolute gems. So helpful, knowledgeable, and sweet!!! Thank you!!!!

This is were i can be found most days,lucky for my family they dont have food.

Covid-enduced stock shortages 🤯😳

Quintin and Debbie (I believe her last initial was K) were extremely kind during our visit yesterday. They went above and beyond to make sure we were happy. Debbie was extremely sweet to my daughter when we were cashing out with her. She was friendly and kind. Quintin made sure to hunt down someone to cut some wood for us that initially left the seen. Thank you Quintin and Debbie!

Its a good place to buy stuff.

Ran out of lawn trimmer string. Went to buy a new spool. So did Home Depot run out.

We have used Home Depot for a few things leading up to the move from one house to another. We purchased carpet through Home Depot Strongsville, and we were told it’s typically a three week turnaround time from order to install for the particular carpet we ordered. The same day we had ordered carpet, we had also ordered replacement snap in Anderson screen door anchors. We were told by the lad that helped us order said anchors, that they would be delivered to my house in two weeks. A month later we still hadn’t received them, we went up to the store with the receipt, they said they couldn’t help us because they can’t locate an item with a receipt. We went back up there with the order ticket and the girl looked very annoyed having to pull it up and research it only to tell us that it got delivered to the store and we never answered our phone when they called, they definitely never called, we’ve had countless calls from different numbers during this move and we answer all of them because we have so many contractors coming and going. And can HP please address with their staff how awkward it is that when asking someone for assistance, it is like they are being inconvenienced... are they not there to serve the customers? What kind of world do we live in where people get annoyed to have to do their actual job. They are paid to be there... I will never understand it. Asking a Home Depot staff member for assistance is something more a kin to asking a toddler to sufficiently fold the laundry Marie Kondo style, the kiddo will look at you dumbfounded and go back to ramming their toy truck into Thomas the train.Circling back to the carpet, I understand things can be delayed, but the younger woman in the flooring department of the store assured us it’s typically three weeks from the time we order to install. It took three weeks for the carpet to even come in, and then when the installers called it was another month. When I mentioned that the store had told us it was usually a three week turnaround time from order to install, the woman on the phone said that the stores often lie for sales. That’s just bananas. That was enough to make sure we bought all of our new appliances from Lowe’s. Let’s talk about how amazing Lowes is... There have been times we have been in an aisle pondering which light switch cover to get or which flood lights to install..., and a Lowe’s staff member will approach and say is there anything I can assist you with? Baffling. They actually seek you out to help if they see you’ve been standing there a while. If they can’t answer a question, the lowes staff member will walk you to the person who can, to make sure you are handed off to a more knowledgeable person. Home Depot could really take some notes from Lowe’s. We ordered various appliances from Lowe’s, new refrigerator, matching washer and dryer, cooktop, double ovens, dishwasher. All of which will be installed within the week. And honestly, because Lowes customer service far surpasses Home Depot‘s, we would’ve waited longer for appliances from Lowe’s, rather than go through Home Depot again. Get it together HD.

Excellent customer service, clean and organized. Helped with all my needs!

Usual Home Depot. Just wish they had better selection of electrical supplies. It seems they are keeping less and less.

Great garden collections though some prices are slightly higher than other stores.

Good selection of flooring but the pricing isnt great

I wish I can give them a 0 star, purchased a Ryobi chainsaw, after 2 week it break down. I can’t find the receipt but I still Took it back to see can they get me a exchange or fix it. But this location have worse costume service, Lisa whose working at the customer service shows very impatience and told me that they can do nothing. Spend $200 get a junk at Home Depot and no one want take the responsibility to help customers. Never come back this stone.

Bought gorilla glue to repair bathroom door friendly and helpful staff

I have had to rent equipment from this location multiple times now. After visiting other retailers in the area my experience at The Home Depot has proven to be superb. The staff is knowledgeable and always helpful... even if it means lugging a heavy piece of equipment out to my truck with me.

They carry mist accessories for my outdoor power equipment. Good prices.

Very helpful staff. Didnt need to hunt for help.

Love this Home Depot. When I’m lost I can always ask an associate for help & they help me. It’s always clean and well organized.

Good select. Would say better then Brook Park Road.

It was great. The gentleman Jay had everything ready for us when we got there. He was a great help.

Their online pickup is a bit of a time waste. Youre better off just getting it there, as you waste too much time in a long line at the online pick up counter (which also handles custom orders and lots of other things) waiting for what should be a quick process...

Impersonal big box.

Found what I wanted. But no help from staff

Store was great but online sent the wrong thing and im paying for it.

Great plant/garden section

Good amount of products on hand. Very helpful staff.

The Home Depot Itself Is Fine. Very Accessible, Especially When Using There App To Help You Find What Youre Looking Via A Map Is Convenient. Its Just The Workers That Leaves A Lot To Be Desired From A Great Experiences. They Are Not Really Interractive And Helpful. They Dont Even Greet You. Not A Bad Place. Could Be Better. A Smidget. 👌🏾

We visited today and needed some pipe cut. I asked 3 different employees who said theyd call for help. Not one of them did that. I then tried to flag down an employee who looked right at me and kept on walking. We decided it wasnt worth our time to wait for no one to come help. We put all the pipe back and left. They lost a sale. Went to another store, not Home Depot, and bought what we needed and had it cut with no problem. Very disappointed with the service today

Always helpful, engaged employees.

Happy plants and friendly staff

Friendly, helpful checkout ladies :)

Came to this store location around 7pm so it wasnt as busy as usual, store looked like it had been pretty well picked through for Halloween decorations, still plenty there though. Just not fully stocked. We were looking for the electrical section as well as the seasonal decorations, staff were very helpful when we reached the isle because we still couldnt locate what we were trying to find but an employee helped us find it. Besides the huge boxes & other stuff (like a lift & metal) in the middle of the isle making social distancing a little difficult, this store is pretty decent.

Great place for all your DIY projects. Rent tools and trucks on sight

Good place to buy all fittings of building

Helpful staff.

Straight to the hardware section found the items I needed and out in no time through self-checkout.

Staff seemed so lost that they didnt even know what their store has

PRICE MATCHING - I DONT THINK SO...Prior going to the store I phoned and asked if they would price match a product, I was told yes we will match this price on fertilizer. When at checkout I was told to just get item from other store because it is really a good price. I guess Ill just shop at the other store first from now on. I am sure this Home Depot will not miss me since they have a large customer base, however I thought you all should know.

Our Great Dane loves going there!

Pretty good prices. Its located in a busy part of Strongsville. I ordered online and picked up in the store. I wanted to use their curbside pickup, but they close that down at 6 pm. By the time I get off of work, curbside pickup is unavailable. I personally prefer the Lowes online order and curbside pickup system.

Had exactly what I needed - hose repair parts.

Its Home Depot.What else is there to say.Kind staff that treats you like you matter

Fun place to search for household fixtures to brighten your rooms.

Still on the same lack of enthusiasm from staff when asking for help.

This location is one of the best, its also busy so keep that in mind. They have some of the best staff that are always willing to help and are extremely knowledgeable. Ive remodeled 2 houses and bought all the supplies and materials here. The kitchen, appliance, and door specialists are also very kind.

Great customer service, quick and easy to find everything I was looking for and it was neat and organized

There is NEVER enough people on the floor and when you finally get to someone, they dont work at that department .....

I always use Home Depot.Great selection and staff is good to me.Thank you Honoring our Veterans.

Had a wonderful time, picked up a lot of topsoil.

Very friendly staff. Picked up a few items for some home projects.

Crowded but organized. Got in and out with no problem.

Fast shipping to store for me to pick up my online order

Just stopped in for some grasseed had a fellow carry it 5o my car very helpful. Thanks.

Beautiful flowers at a good price

The works were Awesome, thankyou!

Well organized. Easy to find what I needed.

DIY projects are great and this is an awesome place to start on one. Comparable to Lowes.

Carol the cashier is a real peach. This new store credit policy they have has to go. I am an employer and when my employees get the credit they tell me I cant use it even though a manager signed off on it because it is under my employees id. I think she enjoyed trying to screw me out of my credit. It is not like it was much but just the point on fathers day no less. Wow.

They had everything I needed and store was not crowded

Get your flag pole fixed. It is been like that for at least a month. I know because I work out of town and the last time I was here was a month ago. It is Memorial Day which should have been a priority this morning

Feb 21st and tomorrow is an 80% chance of Frozen Mix, yet Home depot thinks it is spring already. Snow shovels are hidden in the lawn and garden section and rock salt is no where to be found.

They always have what Im looking for, and they have the friendliest and most helpful staff!

This Home Depot has the worst customer experience. I pre-ordered material for pick up which took over two days to prepare. They were sure to charge my account for the full amount but when I went to get the order they did not have even 10%. Telling me my refund will come in a few days. Do as a customer I have no product and out over 1000 dollars. Perhaps they need a lesson in customer service. Horrible !!!!!!!

A very clean and well organized store offering home and commercial products at reasonable prices. The only downside is Cuyahoga county taxes - the states highest rate. Its sad but whenever I have an expensive item to purchase I drive to Medina county or Lorain county. The little extra effort is offset by the tax savings.

Pretty good store with a great selection but during my evening visit on September 27th, there were WAY too many employees wearing their masks below their chin— approaching customers with them down too. We’re in the middle of a PANDEMIC people....

Knowledgeable salespeople and covid-safe policies and practices make this a favorite stop of mine for my diy materials :)