Great service is provided. The eye exam doctor is very understanding of my needs and condition. She also explain the causes and progress very clearly. The warm service makes selecting eyeglasses very convenient. They are always ready to help, for free, whether it’s to do small repairs or give out freebies. My whole family come here for eyeglasses. I love this place.

The doctors have been fine but the front desk is atrocious. Very unprofessional seems like no vetting what so ever as to who they put up there to deal with customers. I called to make an appointment after getting their appointment reminder and called during the posted pandemic hours and the phone just rang and rang...no voicemail no pickup nothing. A week or so later I’m in the area so I decide to just walk in and just book the appointment in person. The two ladies seemed confused so I said it again slowly I would like to make an appointment. One started to make her way to her computer then decided to just give me a business card and to use the number to make the appointment because they are about to close. I told them I tried that route but no one picks up over here. At that point I decided to just walk away only to be given a snarky “have a nice day’. Will never use that place again, I have an appointment somewhere else thank god.

I have been going there for years and different locations. They are all good, nice, and professional. 😎🤓🧐👀👁👁😍🤩👨‍🏫👩‍🏫🕶👓💜💙💚💛🧡❤

I would never go anywhere else! That says it all ! Dr Miller is my hero 😀 he gets my contact lens fit and degree from the first time. I have never gone back because I couldn’t see properly!The staff is amazing, friendly and always courteous! Highly recommend

*****HIGHLY RECOMMEND ****The staff at this location are incredibly personable and kind! The doctor made the visit feel so incredibly comfortable. I forgot for a moment that I was getting my eyes examined! Such a great experience here compared to any other optical place I’ve visited over 15 years.

It was nice experience, good measures for COVID-19 protection. People were courteous and friendly.Just want to comment I went for prescription glass they charge without insurance $109 but with insurance they charge $364 and collected $70 from me.Very silly practice.

Visited the Sterling Heights location yesterday. The doctor and staff were amazing. Very friendly and helpful. You don’t see such great customer service much these days, so it was refreshing to be given such great care! Highly recommend!!

The BEST eye exam appointment I haveever had. They made me feel important.The DR. was pleasant & professional.I enjoyed the visit.

Needed safety glasses for work and they sent me to Fraser. The employees were professional, fast, helpful and smiled. The Sterling Heights location was clean and organized. Will be returning when its time to get my regular glasses.

Natalie was totally awesome today and bent over backwards to make my experience the best that it could be. I went in to get my damaged glasses repaired (incidentally, it was a week before the warranty ended,) and she offered to REPLACE the entire frame for FREE. So, instead of just sending them in for the repair and making me wait for a week without my glasses, which I would have to come back to pick up, she gave me a free pair of replacement frames and got them done same day. Thanks for everything and I will definitely be coming back in the future

Got glasses from here. Amazing place

Everyone is very professional and easy to talk with. Dr. Rosenberg corrected my vision with a new prescription for my new glasses.Very clean and efficient.Highly recommend Fraser Optical!

Extremely satisfied with the staff and their prompt, thorough service(s). Everyone was very kind and the doctor was amazing with my children; tons of patience and very informative. I am new to this state and I am very pleased with this business practice. I am grateful to be able to find a great eye doctor for my children and myself especially with the location convenience but overall great customer service. I highly suggest Fraser Optical for your eye care needs! Thank you staff for all your help!

I absolutely love Fraser Optical Hi family and I love the staff they are all very prompt and professional. Thank you staff for always making us comfortable

First off the doctor is gorgeous! She did a great job explaining my several different eye conditions without me getting confused. I love my new glasses it took me a few days to get use to them like she said but I can’t remember the last time I saw this good. Thank you Dr. Rosenberg. I will be coming back!

Extremely great service by all the employees.. A special shout out to Natalie who took the time to help choose my glasses.

Always very professional and courteous at this location.

Sign outside says doors locked we will come get you! Sat in my car for 15 minutes no one came I called and they said come on I then they tell me I’m late for my appointment and have to reschedule well I was in my car waiting for them! Never will go back I was the only car in parking lot!

Horrible service! Staff is rude. My mother had glasses made that will not work for her. Unfortunately my mother did not meet the 30 day exchange policy - due to the fact that she does not drive - was in the hospital and then in rehab for 2 weeks. Now they want to charge her for a new frame. She has to hold the glasses in place to read. Horrible customer service!! I would not recommend Fraser Optical.

Very knowledgeable staff and always easy to work with. They are always very friendly. I Love going to this place for my eye exams. They have a great selection of frames and fair prices. The manager works hard to make the Sterling Heights store a great office.

Everyone was very friendly and professional.Had to get a pair of safety glasses and regular prescription glasses.Selection was all right,.Was able to find something I liked fairly easily.I havent purchased glasses before so i wasnt sure. what to expect for price.Over all, very happy. .

Had one of the best experiences with the eye doc here. Ive been in glasses my whole life. Ive seen hundreds of eye doctors. Im always nervous going to the eye doc just from past experiences where I had a doctor yell at me because I told him that there was no difference in the two lenses. It was awful, But Dr R and staff are very nice and helpful with all my questions and concerns. Thank you so much for a wonderful experience. Kat

Getting a lot of compliments on my new specs that I got at this place. Great selection of frames to choose from. Doctor and staff were very helpful with getting me into the right kind of frame for my face. Had optical insurance that covered most of the cost with the exception of some lens coatings not covered by the insurance. Very affordable prices and good service.

I will only go to this office to order my glasses. I have an extremely high prescription and Dave at this office knows exactly which type of frames will look best without having the coke bottle effect. He always picks a winner! Thank you Dave for making me feel less self conscious with my glasses. Your office is the BEST!!

Ive been coming here for several years and they have always taken great care of me. The front desk girls take care of my insurance so I dont have to worry about figuring it out. Everything is explained throughly and prices are reasonable. Everybody is friendly and Im quite happy with my visit.

Dave and crew give me the most trusted eyecare Ive had. Competent and courteous and friendly. Im 65 years old and have been wearing glasses since 5th grade. My all my experience they are 5 star.

It was my first visit to this location, and I will be back. I was greeted when I walked through the door by a friendly employee, who then checked me in for my appointment. The staff was very knowledgeable. Great place. Would highly recommend it.

Front people and doctor are very nice

These people are mean and a rip off. Ive been there almost 3 years and have NEVER seen the same doctor. They do not listen to what you want and the prices of everything changed according to which person you talk to. They do not check your vision with your new lenses in to be sure theyre correct. Not only that I still cant see as well out of one eye as I think I should b able to. I asked for air optics lenses at my annual exam and they said they didnt carry that brand so I could choose from one of 2 types. I called back 2 months later to get my prescription sent to another place to buy the air optics and Frasier wont give it to them unless i come in and pay another 40$ to look at my eyes again before theyll authorize me to buy them from someone else. The new brand costs the same as the old brand, gets better reviews and can be worn more than 2xs as I long (so half the annual price). I have had many bad experiences here over the last 2 years, this is not the first for sure. I am finally done. Im gonna pay for another optpomologist exam out of pocket because I am so disgusted with Frasier on 15 mile.

The staff was very helpful with finding the right glasses for me. Very friendly atmosphere. Will be back again.

Doctors are phenomenal!!!! However the front ladies dont know how to bill out insurance. I paid out of pocket my last visit ($320) so I could get glasses next year. And somehow they still charged my insurance and now Im stuck waiting longer. Best part is when I tried to explain the situation they just got all up in arms because ya know; they dont mess up... after going here for 13 years I will never go back at least not to this location. Ill go elsewhere where thy know how to work with insurance and actually care about their patients.

There is a short wait time and staff is very attentive to my needs. Very pleased with their professionalism.

The whole staff there are all so friendly and helpful. They make you feel very relaxed and make sure you pick the right look for you. To of the staff that help you with glasses are certfied Mich law does not require this but for me I would rather have someone that has had some schooling over someone in highschool. I would recommend them all day long. Thank you for everything.

This place used to be great but they have new staff, including the eye doctors. None of them are professional or helpful if you want an explanation of anything (for example the difference between coatings for lenses), etc. When the exam started I asked if its normal for an astigmatism to change much (because I thought mine had changed a lot and Im only 31 and it seemed alarming). She said no it should not change really until youre in your 50s+. Having confirmed that it changed, she wrote up my new prescription and warned me it changed a lot so I might have a headache with the new glasses for a few days. I asked again if thats normal being Im only 31 and she said yes I had nothing to worry about. Even though literally 5 minutes earlier she said its not normal for it to change that much on a 31 year old.Then, as I was leaving I encountered a man who thought he was leaving and the ladies at the desk were telling him hes not done, hes out there to wait for his eyes to be dilated. Clearly the doctor had not explained to him what was happening or why.

Just picked up my glasses and Im amazed at how clear I can see. Ive never liked my progressive glasses and this time I ordered some new lens and I am very happy, Thank you for all the advice and knowledge!

Terrible place, I had an eye exam done at another office and brought in my prescription here to have a pair of progressive glasses made because it is the only place covered through my insurance. There werent any customers here but the staff was incredibly slow and inefficient, and after waiting for ages I was finally served. They took my prescription and forgot to give it back to me and I asked them very kindly if they could check for it and they insisted they gave it back to me already. They did not give it back and I had to plead incessantly for them to check because I knew they didnt give it back. Finally after wasting even more time pleading they relented and went back and checked and there they found my prescription on their copy machine like I told them.

They saved me some money and I really like that!!

Very nice ppl and very nice service!

I have a job the requires me to sit at look at a computer all day for at least 10 hours a day. My vision really started to take a toll on me. I went to this fraser optical on 15 mile because Imma be honest they have a wide variety of glasses. So I based them on the look from how big of a building and how nice the selection is rather the actual person doing the exam. I just want to say that I was already seeing another eye doctor which I am currently going back to see again because of the waste of money I spent going to fraser optical. So this started back in 2014I had gone my original eye doctor who had done an eye exam with my old insurance and had ordered me glasses. I thought my eyes were getting blurry from coffee, stress u know the denial u need them. So after I get a call to come and get my glasses from my regular eye doctor which I did and once I put them on i literally started to have tears coming down because I didnt realise how bad my eyes were. At this time I had gotten a new eye insurance so I could not use it to get a different frame for the glasses that,i was given which my old insurance would only cover. The lenses are EXCELLENT just the frames really needed to be changed. Well this is why I went to fraser optical. I walked in. The lady was so rude while signing me up so almost looked annoyed to see me. I filled out my new paperwork for my insurance. I ended up asking for contacts just because glasses seem to bother me when I wear them so I paid for contact exam which was 60 after what insurance paid for them then the doctor took me to do the exam which almost felt like he was trying to race me out and there was NO ONE WAITING AFTER ME AT ALL for him to be this quick. He had told me I dont have an astigmatism but my glasses prescription does and so he made a totally different contact order for. I was a little hesitant but I thought ok well maybe because they are contacts they should be different. So he gave me samples which was like so TERRIBLE they were blurry and could not see through them. They kept telling me to keep them on for 2 weeks which I tried to do but they made my vision much WORSE! My check up was coming up for the 2 weeks and I walked in the doctor asked my why I wasnt wearing the contacts so i explained that they were not the right prescription and that I couldnt even drive my vehicle wearing them. So why would I risk mine and my childrens lives driving here with contacts that are causing me this reaction. He looked so upset but at that time I told him I just dont want contacts because I dont have the time to sit here and get another exam and go another 2 weeks wearing them holding my breath and hoping this new pair works. So he then says that we will do a regular eye exam for glasses cuz he had to do the exam himself to give me the script. So back to the beginning we go now we are doing a whole new glasses exam and guess what the script he gave me was also completely not what I have originally from my eye doctor. I explained to the lady while she was also getting annoyed AGAIN while waiting for me to pick glasses that these new glasses are not the same as my current script. So I literally told her at that,moment that Im not going to go with glasses that are not for me and go in circles. I work like 60 hours a week min. no time for their mistakes again! The annoyed lady ended up taking my glasses I got from my amazing eye doctor and she came back with a weird look on her face. She says that my glasses are completely different from the ones the eye doctor ordered. So i told here well Im not walking out of this store unless u order the correct prescription i have with the new frames. The doctor agreed and had me sign a paper plus he ended up taking my money and keeping it. He was so rude and inconsiderate. They took my money and said they would not give it back to me and basically through me out. I eye insurance but I go directly to my eye doctor that originally went to and pay out of pocket because he is so caring, patient, and also like he knows what is BEST FOR ME!

From the time I got there to the time I left nothing but great service

Friendly and knowledgeable people.

Andy took the time to show me over 50 Frames and he knows how to pick a frame!! Thank you for working within my budget!!!