My husband and i were shopping for a new ski coat for him. He was not sure if he needed one.( But I was sure:)). I flagged down Cassie who worked with both of us for as long as we needed to choose a new ski parka that would get him excited. Cassie also helped me track down a potential new ski jacket and got it sent to my home town Christy Sports.. In a day and age where Customer Service is difficult to find, I was encouraged by the support we received. Thank you, Cassie!

As others have said here: terrible customer service. Avoid this place.I had a bad experience there a few days ago where I encountered what was for me an unprecedented amount of friction in doing a return. Laziness? Incompetence? Anything to hold onto $20? You decide.I went to return something my brother bought, and an older gentleman informed me that it was not possible without the credit card used to make the purchase. I didnt have my brothers card on me. He couldnt put it back on the card or give me cash, but he suggested I look around for something else I want and do an exchange. Inconvenient for sure, but I suppose not unheard of.A younger male employee asked me if it was purchased as a gift, and I told him that I dont know. He then asked in a condescending tone, So, you bought this and you dont know if you made it a gift purchase? I reminded him that I didnt buy it.I left and shortly returned with the credit card number in hand. The older employee again told me me that it was impossible without the actual card because it needed to be swiped. I said that surely there must be a way to just enter in a card number -- what if a cards magstripe is degraded or the card reader is acting up? He finally relented and said that it was indeed possible, but that it sure would be inconvenient for me because Id have to give him a whole lot of personal information.He again tried to get me to just do an exchange instead. I declined.He made an honest effort for a while but was unable to figure out how to work the point-of-sale, so a female employee helped. The personal information I had to give was equivalent to what youd provide when making an order from any online retailer. Credit card and billing info -- very routine.. When she too was unable to get me to make an exchange and finally got down to business, it only took a few minutes. But not without another jab at the end: Well, that was the hardest weve had to work to refund $20. An exchange would have been a lot easier, dont you think? She seriously said that.I told them to have a nice day as I left, but they didnt return the custom. Hilarious.

This place is the bomb! You forgot it at home - they have it here. Prices are pretty typical resort prices - but hey, its vacation right?! Lady that helped me was cool and friendly.

Great management and the staff are amazing! Best souvenir shop in Steamboat Springs for all the family and friends.

So I went to go buy a flask... my card wouldnt swipe, the guy goes, do you have another card or cash?No I dont.Well do you wanna run to the ATM??No I dont, can you not manually type the card numbers in?I can. But Im not gonna take the time to do it, we are about to get a rush...Ended up leaving without the flask. Terrible customer service. There were 2 cashiers, and Im sure the manager was somewhere in the store.

Horrible customer service, we got static 30 seconds after walking in. Ill go anywhere else besides #gondoldageneral for absolutely anything. Ill pay more to go elsewhere.

Totally rude and unhelpful. Check my boys review he said it best.