I had a package delivered to this office. They had closed do to some kind of water damage. When I called and spoke to the Rep about when I can get my package all she said was you cant get your package and I dont know when we will be open again and basically she got me off the phone without any assurance I will ever get my package. That cost my company money. I assured my customer that I would reorder what they needed and kept them posted as one should when they want to retain customers.

Always good choice to send or receive mail or package! People are friendly and helpful!

A terrible delivery service.Ive been getting packages delivered by all the different services and FedEx is the worst. I have specific instructions that it needs to be taken to my back porch. They consistently. dont. do. it. And my packages always get stolen only when FedEx delivers it. Everyone else is able to follow the instructions but not FedEx.

I come here frequently. The women who work there are friendly, professional, and knowledgeable. Today I was gruffly told to not approach the counter by Lou, a man I had never seen here before. I usually have to approach the counter to collect print orders in addition to dropping off packages. His attitude was really agressive and rude, and then he just walked away casually. If I acted like that in a customer facing role, Id receive a reprimand.

Very nice place to do business.The staff is always GREAT !!! Louisa is Great person and you are lucky to have her as a employee. The Staff are Wonderful people !!!

The staff here are very nice and helpful. They were pleasant both while speaking to them on the phone and while I was in the store. While it was a little tough to find parking, I was provided a rolling cart to bring my 90+ pound package that I was picking up to my car which was maybe 1/4 of a mile away. While Im not a huge fan of FedEx the company, the people who work here are great and I would definitely recommend this spot if you need to do business through FedEx.

Cant give this a 0 star review, but it deserves one.ONE computer terminal available for the whole location. ONE staff member on site for the whole location. Also has some office quality large volume printers, however they only accept credit cards and NOT debit cards which is odd since the location up in Allston accepts both.Lastly, whats the point of having a FedEx print location where you cant select same day printing online, for two sheets of paper?!?Definitely wont be back here nor recommending to others.

Absolutely terrible delivery service, I mean the very worst. I have never received a package on time or in a smooth manner. The delivery drivers are an absolute joke, even going as far as to BLATANTLY avoid my street and then updating the tracking info to “delivery exception: customer not available”. This has happened more than once, and the customer service is a useless waste of time. They simply regurgitate the same info you can find on their tracking site even when you ask for other information, they’re literally getting paid to look at a tracking site. Very unpleasant to deal with, avoid fed ex at all cost. I’d rather miss out on buying something online than getting it delivered by fed ex.

Lady working there has terrible attitude. The man is very pleasant. However, it is 1:51pm on a Saturday and they have a sign up saying back in 30 minutes. They probably need more staff if they can’t stay open midday Saturday.

Cant stand fed ex ive been waiting for my packages more than 24 hours and is on my local facility. My fav they keep changing the delivery date.. They all so stupid hello we can keep track of our packages.. UPS is the best they keep their word on delivery if not they at least apologized. If the places I buy keep using this unprofessional place I will need to find another place to buy.. Fed ex is a joke.😬

DONT EVER COME HERE TO SEND AN ENVELOPE WITH 1 SHEET OF PAPER OVERNIGHT, YOU WILL BE OUT $44 BIG ONES, RIPOFF RIPOFF ALERT. USPS- 19.99 FOR THE SAME SERVICE.

The staff here are very nice and they have spanish speaking assistance too,little hard to find parking(the office is in the downtown)

No parking. Absolutely impossible to get in and out of. No other FedEx locations in the area except drop boxes which do not accept ground packages. I typically will not do business with any company that ships via FedEx just for this reason

Today I called the Springfield MA Fedex center about a delivery pickup. There was a girl who picked up my call and she was having such a terrible attitude that I felt like being disrespected at best. She did not let me finish talking and abruptly transferred me away. I felt robbed. I was very unhappy and I called back and asked to report her to fedex for poor customer service, some one else, perhaps her manager, took the phone and told me he was going to look up the issue and he put me on hold, but you know what, the real fact was that he lied about it and what he did was just transferring my call away, again! well, I understand that they may be busy, or having other issues that might make them not so patient to day, but treating your customers like an idiot is another issue and it is not a way you do business with your customers. Keep doing this you will be driven out of the market. Go for UPS, they are just too much better that this.

Check this horrible location! Your customers need parking. Sheesh.

I always get the best service & assistance here.

The Best Service and Assistance.

I didnt not go to fed ex

I absolutely LOVE IT

Rude and refuses to do their jobs, that fed ex refused to take a return service package for square trade, the young Spanish man refused to do any thing at all.

Overpriced!! I brought a single document there to send overnight and was charged $44!!!!! It wont even arrive overnight, it will arrive Tuesday for a package sent out Saturday?? That is ridiculous!!

Nice and friendly the best

Fatal I paid $ 125 dollars to send a package of medicine which I had and was supposed to arrive from one day to the next and it takes 3 days and has not arrived and to top it off, the person who is supposed to receive the package is actually something important it has to go to another town to pick it up !!! Fatal