The store in Sanford is amazing. Jen was so helpful and found the perfect mattress for our needs. We haven’t purchased a mattress in a few years and knew very little about what was important when buying a mattress. Jen showed us numerous options and explained how they were made and what type of comfort they provided. We found the perfect one, purchased it and set up delivery right away. I would highly recommend shopping here.

Giovanni was amazing! He spent so much time with us and us very knowledgeable. We ended up not buying a mattress but we got a motorized base. We went back to him because he spent so much time with us.

Ok so i walk in with my fiance too just look at pillows and we meet Gio. 10:10 experience we ended up both ordering pillows after trying them out on a ton of different beds. He doesnt realize it yet but we fell for a purple hybrid series 3.

My wife and I walked into Mattress Firm in Sanford to purchase a new mattress to replace our old one. Raven and Caesar where great. They are knowledgeable and professional and did not push for a sale. We HIGHLY recommend this store. Oh, both Raven and Caesar and great faces for your company and deserve a raise!

Jennifer the sales person was amazing. She was very knowledgeable, friendly and went above and beyond to meet our every need. She was GREAT!!!!

Gio was amazing. We came in with A LOT of questions and he helped answer all of the them. He made is feel very comfortable with our purchase and we will definitely be customers for life because of his service.

I’ll admit, I was scared? Buying a mattress is a HUGE commitment. Then add on trying to find something my husband and I both like.Yikes! I was dreading the experience.However, Gio was there for us every step of the way, making our actual experience fun, interesting and EASY! He’s extremely knowledgeable and patient, as we weren’t easy. We kept going back and forth between beds and asking a million questions.I’m SO excited about the bed we chose.I can’t wait to sleep on it tonight and to feel the difference in our quality of sleep for many years to come!!Thank you so much!

Greeted with a warm welcome as soon as we walked in. We were looking for a mattress in a full time RV. Very knowledgeable, kind, staff who showed us the difference in sizes between the industry standards, and RV mattress, comfort and weight (important in RV).... They moved several examples they had standing up that could be swapped out with bed mattresses on the sales floor. you can test them all....The customer service was excellent.I will return again

We had a wonderful experience at Mattress Firm in Sanford, FL!!! Salesperson Giovanni was friendly, informative and professional. We definitely recommend shopping there!!!

Gio was so helpful, kind and knowledgeable. He managed to find the perfect bed at a perfect price for me. Next day delivery was prompt and installation was super fast and painless. This is exactly what good customer service should be and Mattress Firm gets an A+ across the board. Thank you Gio at the Sanford branch!

Giovanni was super courteous and helpful. Patiently showed us and explained the differences of all the mattresses. Also, he did not push the sale.

Great service and price!!

We needed a mattress for my daughter to use ASAP abs to use in our guest room, as due to COVID her mattress was back-ordered. We came into Mattress Firm, and found a great option that was able to be delivered within 2 days. It arrived and was set-up within 10 minutes. Wonderful service!

Clerk was very nice. I bought a clearance mattress at half price. Its a sleepy ffg foam mattress 10 inch. Very easy to do. Bit it is harder then the one in the store. Im told it will get softer in time. For low I need an store bought 2 inch foam to put bontoon ty o make soft enough.

I would never visit that store again. I experienced horrible customer service. One of the associates talked down to me as I asked questions and shared what I had learned from my research about mattresses, sleeping, and chiropractic care. At time she came across combative, pointed out her 6 years of experience to my chiropractors knowledge and recommendations. Also, she seemed reluctant to answer my questions, continued to walk away. Why? There was no other customer in the store. I tried to let it slide but when I asked about pricing for the third time for a different mattress, she was far away at the front desk, did not come over, but instead said what from across the floor. I was desperately looking to purchase a mattress and was happy because I thought that I had found one that suits me. However her attitude and response was so unprofessional, I got up and left but told her about her unprofessional her attitudeand behavior was towards me. Her colleague laughed a little until I told them I was ready to buy but changef my mind. I was so disappointed with that whole experience after having a bad experience of buying a mattress online. I would never enter that store again, keep your money and find another store it is not worth experiencing disrespect, and unprofessionalism.

Giovanni was of great help when I was trying to find an affordable quality mattress.

My wife and I tried out nearly every brand of mattresses and multiple varieties. We gave our budget to the associate and she was very respectful of it. She also was very helpful in helping determine the type of mattress based on how we slept and where we feel pressure. After about 2 hours of trying out multiple beds, we found what we liked. We actually left for lunch first since I dont do large transactions on an empty stomach and got no issue from the associate for walking out. Once deciding to return to make the purchase, it was quite easy and the financing is very reasonable.

Rave is very knowledgeable and kind. Great customer service. Thank you for helping us choose☺️

I love you Caesar, !!!he took great care of me and I would recommend him to anybody he was knowledgeable and knew a lot about mattresses and encouraged me to for Texas for the next 10 years I love to his attitude and I particularly admired ability to track and confirm delivery for tomorrow which most customer service represent would never do I loved him yep I love you

Friendly and helpful. She ordered it online for home delivery. Wish they had it in store...then 5 star.

Jennifer Pena at the Sanford store was so knowledgable of the products & helped us pick the correct mattress. She understood our needs. She did not try to upsell us to simply make more commission. She made sure we understood the product difference, she displayed patience & professionalism. Yet she was personable. I cant say enough about her!

Cesar made my experience very pleasant. He is very knowledgeable on all the products and the science behind them. I learned a lot and I had fun trying all the beds and playing with all the features. Cesar helped me make the best choice for my needs and budget. I wasn’t pressured or talked into anything I didn’t want and/or needed. I deff recommend coming to this store when looking for a mattress, whether it’s ur first time purchasing or not. Cesar will deff make you feel comfortable.

Excellent customer service. Detailed. Polite. Made sure I selected the mattress I wanted and answered all questions.

Our sales associate Jennifer was very helpful answering any questions we had about the different mattresses. The only hiccup was we were to have our mattress delievered to a different store closer to us the day after purchase. I called that store of the day of pickup to find that the mattress was never sent to the store. I had to call the original store to find out what happened. Somehow the mattress never made the transfer truck. They had to ship the mattress to a different store a couple days later. Overall we are happy with the purchase.

Great customer service and selection of beds, all fully explained. Smooth buying experience.

Ceaser from the store in 110 Towne Center Blvd, Sanford, FL 32771 he was so awsome and he definitely helped me with what I was looking for, he went above and beyond to get my mattress and box spring for me and my girls......

The salesman at this location was Cesar Perez. It was a pleasure doing business with him he wasn’t a high hand sales person didn’t put me under any pressure to buy gave me all the information I needed gave me a good deal I was very happy with my deal and my purchase!

Extremely helpful staff. Had a great experience. If youre serious about getting a quality bed - I recommend this business.

Sales transaction was professionally handled. Several options were presented without any pressure to purchase. All discounts were applied. Salesperson was extremely knowledgeable.

The sales assistant was super helpful. I would recommend this store for those who are searching for good mattresses at discounted rate

I give 5 stars to Sales Associate Tim. He told us alot of information about all the different mattresses they offer. He seemed to care about both myself and my husbands needs and budget. (He saved us lots of money) He was very patient with us and didnt rush us to make a decision even when it was closing time. I totally recommend buying from him. I dont think he works at the Sanford store regularly but I sure am glad he was the night we stopped in. Thanks so much!!!!

Cesar is a excellent salesman. Go there you wont regret.

The sales rep, Rae, Was extremely professional and knowledgeable about all the mattresses. She walked us around the show room and helped us make a decision which made the process so much easier. I would rate her a 10 1/2. She also work to get us the best price possible and never once did she pressure us to spend more money.

Great customer service, leaving me to decide no sales pressure and great understanding.

Caesar was very helpful for my 94 yr old mom. She got just what she wanted.

Rave was awesome and provided us a wonderfully low pressure shopping experience! My wife and I needed an adjustable bed frame and wanted a purple brand bed. Rave was happy to show us all the options and some other alternatives and their pros and cons. She was very knowledgeable and knew a lot of products. When we went over our “budget number” she asked us about what features were must haves and directed us to an adjustable bed frame that fit our needs better and was substantially less expensive.In the end after showing us 10 different power base options (which this store has a ton of inventory and combinations- definitely not a typical “clearance” store) we sat down and all the numbers were up front and clear. All manufacture discounts were passed on to us.A+, 10/10, wish car shopping was this easy. Thank you Rave!

Jenny was very helpful and she explain in detail the mattress ...i am very happy with my visit there

Loved the fact that I was able to get quick service and a great mattress combo for such a great price!! Will recommend this store

Caeser was a wonderful sales person, very knowledgeable and patient. A very nice, pleasant person.

Great service, knowledgeable staff, very helpful. Good value excellent place to buy mattress

Jennifer was very helpful. I walked in not knowing a thing about mattresses and walked out feeling confident about my purchase. Excellent customer service! Thank you!Maria

Jennifer was caring, courteous and incredibly knowledgeable.I appreciate the fact that she followed our lead regarding financial issues and found exactly what we needed for the right price.If the product is as good as the sales person I will be extremely happy.

We went in to look at a mattress, ended up buying one. Oops, 10/10. Thanks Jen :)

Saleswoman is very knowledgable about products being sold in this location. It was easy to make a decision about what to buy.

My wife and I had a pleasant visit today and spoke with Jennifer, shes the red headed young lady who is very thorough and kind. We bought a complete bed and frame and mattress package. Adjustable bed.

I found a very reasonably priced mattress with free delivery scheduled in two days.

It’s a mattress place. Go here ! ... great work by the Jennifer the sales rep

Really good store experience, welcomed but not hassled, the manager let us walk about and try a few out, she checked to make sure we were ok and we then asked for her help. Great advice and recommendations, we left after purchasing a new one, cant wait for it to be delivered next week!

Raven was a great help, would highly recommend dealing with her.

Jen, the most friendly informative customer representative I have ever met.

Yesterday I purchased a wonderful mattress for my 75 year old mother & her fiance, for their soon new life together! Jennifer was knowledgeable about each mattress to help meet their needs, friendly, personable and VERY welcoming. * I bought a $100 pillow too, just for me!>> But, I say welcoming, because another mattress store (Mattress One, just down the road) we had visited had their doors LOCKED & a sign posted no one could enter without a face mask. (There was no other customers in the store). PLUS we were each immediately given a protective paper cover to use while in the store (at first I thought it was for the bathroom), from the associate who looked like he was getting ready to perform surgery or enter a radiation zone with his overly protective gear. My elderly parents had their mask on, but I CHOOSE not to wear one ... and I am in the health & wellness industry. Needless to say, I was offended by this policy & the associates challenging comments were uncalled for, we left the store and decided to spend my $1900 at Mattress Firm instead who did not require me to go against my beliefs. I will never give my $$ to a company that wants to take away my rights.

Rave was very helpful throughout thee entire process gave great advise and assistant. I would recommend this branch for great service, cleanliness, and product.

Excellent well informed/professional.

Great price....

Quick service and great customer service.

They did not place my order correctly. It was supposed to get delivered at 2 on Sunday... so u was waiting at my house from 9-2pm which was the time frame They were supposed to deliver. It never showed up and had to call and pick it up from a warehouse and carry it myself. They did refund me $150 which was okay I guess. I sat on the phone with them from 12 pm and did not get my mattress til 4:30... it took 4 1/2 hours of my Sunday and in my opinion I should have received much more back.

My wife and are I very dissapointed and feel taken advantage of on my mattres return. They were nice and helpful in the store, we tried a few mattresses and called back and ordered over the phone. We were never told about the restocking fee and delivery fee and that we would be charged full price for free promotional items that we are not even allowed to return!! I was not able to review any paperwork before purchase and was basically told I was out of luck. I understand a restocking fee, but no where was I warned about their new COVID policy that I would be charged $180 for sheets and a mattress protector, that is highway robbery!! The average person cant pay your inflated retail on averege sheet sets.There is no manager in the store, no one I can appeal to and their toll-free number and chat have no live people at all. It is a lifeless, impersonal system with no concern for customer retention. Hope you like your purchase because if you dont they will squeeze every dime out of you.

In the search for a mattress for our guest room, my husband and encountered some challenges. Sales people were either rushing us or seemed dismissive and uninterested in helping us find a mattress we were comfortable with. That all changed with Raven and Jen at The Mattress Firm Clearance store. They were knowledgeable, even about products they didnt carry in the showroom floor. They explained comparisons and helped us find the mattress that we think our guests will appreciate. All of this was done in a pressure free setting. We will definitely be back when it is time for our mattress to be replaced!

The experience I had at this location was phenomenal!!!! Jennifer was the most knowledgeable, experienced and friendly rep I have ever encountered. Not only did I get what I was looking for but at a fantastic price l but received the best service a patron could ever ask for! I recommend this place 100%

Raiven was very helpful and pleasant I would shop there again

Great experience and bought a bed!

Good customer service and fair pricing. I dont know how you buy a mattress without seeing it 1st so they are definitely the way to go rather than purchase one online

Dont buy a mattress at Mattress Firm.Bought a nice Eurotop for my 100 lb 15 year old daughter and they will not warranty a badly sagging mattress after only 14 months. It developed a large hole in it that she falls into while sleeping and their response was that it meets the manufacturers standards and called the hole a body impression!They want me to spend $80 on a second opinion and if warranty is then granted, they will kindly credit my $80 towards freight on the warranty replacement. Hows that for a good business model?? Avoid #MattressFirm

Mike was amazing. Got what I Needed at a GREAT price. Excellent customer service and VERY knowledgeable! WILL definitely return!

Jennifer Is amazing !! Nice and kind and a BIG help . promotion her please 💕

Jennifer pena was great. Really friendly and extremely helpful. If youre looking for a new mattress then I highly recommend going into mattress firm and working with her!

It was wonderful

Found good sale prices

The manager who served us demonstrated competence and professionalism. (Although I was not too pleased that she was not wearing a mask.)

Jennifer is amazing! Happy with my purchase!

Was looking for a new mattress due to my husbands medical condition and went to Mattress Firm is Sanford Florida and Jennifer was a wonderful help in us making a decision that would be right for us and the price she gave us we couldnt be anywhere else thank you

Jennifer was amazing it was a quick and stress free purchase.

Had a great experience with Mike and Cassie, they were very helpful. They recommend a great mattress for me and I have truly slept better than ever before!

WOW. Great experience! Raven was AWESOME!!

Jenn was great!!!!

Nichole did an excellent job in helping us find the firmness, quality, and price range of mattresses for which we were looking. This is our 3rd mattress purchase from the Mattress Firm store at 110 Towne Center Blvd, and each shopping trip has been a pleasant experience.

Nice sales girl, very helpful

Great customer service, he took the time to show me and explain every question I/we asked!! And I was there for over 30 minutes just to buy pillows, great guy!!!

Lairs and thieves.Went into the store and they were extremely nice and their customer service was excellent but all those smiles and deals are filled with lies.They esign documents and send you something different. Got a bed for $1000 with financing with 0% interest the taxes and fees made it out to over $2000. Doubling their prices just to use their service.Got a different contract over the email then the one I signed in store. Charging me double weekly prices just to get a hugh profit on top of profit.Planning on returning everything.

Awesome time & experience in mattress shopping!They will work with you to keep you in your budget.

Good people good price delivery available great warranty. !!

No more pain in my joints Sleeping like a baby after 5 yrs of pain

Wonderful customer service !!!

Not really a clearance store. Just like the rest.

The Best Buy I Made Today I Was Helped By An Extremely Educated And Super Helpful Guy ....

Everything was excellent, Cesar is the best mattress salesman we have ever met.