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Tramway Auto Body
1500 Tramway Rd, Sanford, NC 27332, United States
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Tramway Auto Body
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ch
Review №1

Great place and great people. If you need body work done give them a call.

M.
Review №2

Good pace to have your car fixed, excellent job. A bit expensive without insurance but if insurance is paying, its a good place to have the repairs done.

Ki
Review №3

I would highly recommend this business to anyone very professional fast service and very very nice people a true joy to do business with

Li
Review №4

They do a great job. Good customer service, and great craftsmanship. Glad my insurance company chose them.

Sc
Review №5

Please understand Im rating the customer service. I only had my car look at. Very friendly staff.

Sh
Review №6

Awesome, seamless work. Very responsive to timing and keeping me informed. My baby came back good as new. Worked well with insurance.

Ch
Review №7

Great place.frendly service.

an
Review №8

Do very good work, but need to work on their people skills.

Mi
Review №9

I had a great experience with Tramway. Brandy was amazing to work with. They were honest and managed to get my vehicle done early helping me out so much. Just a reliable and honest group here that will get the job done!!!

Ja
Review №10

My daughter hit a deer and damaged the front passenger side. The insurance sent her to their “preferred” auto body shop, Tramway Auto body of Sanford, North Carolina. From the moment my wife and daughter stepped into the lobby, they were verbally assaulted by one of the co-owners. Typically, I deal with anything that has to do with our automobiles. This particular day I was unavailable, and we needed to get the damaged assessed ASAP. This was the first time my wife and daughter had to deal with an insurance claim, they had no idea what to expect, so of course they had questions. My wife explained why she was there and wanted to know how long she should expect the repairs to take. The co-owner told my wife that she just wanted to “cash and run” and that the repairs would take about three weeks, and there would be no one else who could do it faster. She left feeling embarrassed and uninformed. The insurance adjuster called the next day (Tuesday) with the repair information and recommended we look into Caliber Collision in Fayetteville. Later that day I walked into Tramway Auto body with my daughter to pick up her car.Before walking in, my daughter says “that’s the same guy that was rude to mom.” I asked for the keys to her car, the office manager eagerly helped, the co-owner had nothing to say. I wonder why he didn’t give me the same treatment he gave my wife? Wednesday, Caliber Collision called to tell us our parts were in. We took her car into Caliber Collision later that evening. The shop there told us there were many more things that needed to be repaired and would have them done early next week. The auto body shop at Tramway may be great, but the customer service experience is lacking.

7
Review №11

Front office lady needs to be trained in customer service. Was very rude on the phone and in person. Even went as far to make a comment making it seem like i couldnt afford to pay for my car getting fix. Wasnt pleased so took my business to another shop

Cr
Review №12

Our truck tailgate looks so good and yall cleaned up our truck!! That was so nice of yall! Thank you we will return if we ever need too!!

Ch
Review №13

I have taken several vehicles to Tramway Auto Body. My experience has been nothing short of OUTSTANDING! Everything from the office staff to the finished product was on point and done quickly! In fact, the office Manager stayed after hours to insure I got my vehicle back on a Friday afternoon. Whether it be a small bang up or major repair, give them a chance and let them prove to you what they are about! Thank you Tramway Auto Body!

Tr
Review №14

The staff at Tramway Auto Body are AWESOME!!! Had a couple of cars repaired there and the work is amazing. They are my go to shop for body and paint. We even recommend our customers to them. Thank you for all the great work.

An
Review №15

Fixed my bumper in less than 2 days and looks brand new... and when I picked up my car it was immaculately clean! Thank you

Re
Review №16

Fast service excellent staff and very friendly.

Lo
Review №17

Had our bumper painted last year with in 2 weeks the paint started peeling off we took it and the owner said it was cause we following to close to trucks on the highway and rocks are hitting the bumper and causing the paint to peel and he would not repaint it had to call my insurance company to get them to fix it talked to the body guys at the dealership that I work at and they said that the paint is peeing because they didn’t prepare the bumper correctly before they painted it. Take your car somewhere else they do cheap work!!!

Tr
Review №18

My boyfriend hit a deer with his car and they had it fixed in a week. Excellent job. My Jeep got hit in the Lowes Foods parking lot recently and Ill be taking it there to get fixed. They do great work and have it done quickly. Very pleased and have suggested Tramway Auto Body to friends and family.

Ly
Review №19

Very professional and helpful. If you need help with any repair please visit here first. It surely will save you time and they make sure to treat their customers with courtesy.

Je
Review №20

I was very pleased with my experience with Tramway auto body everything was repaired to perfection, and I received kind customer service!

Jo
Review №21

I brought my son’s Altima there after a driveway “accident” crushed his front right quarter panel, headlight, bumper and wheel well. After being told by two other highly-reviewed shops that it would be weeks before they could get to it, Tramway told me to go ahead and bring it in. They handled everything with appraisal and insurance and less than a week later I was picking up the car. Looked like it never even happened and an initially stressful situation turned into an easy, quick process. Customer service was amazing and I couldn’t have been happier with the work. Highly recommend!

Wa
Review №22

They never finish my car the way should then they trying say my car was like that be for get there, so I will never take my car there not just that the lady in phone was really rude and try blame everything on me

Bo
Review №23

Quality work nice owners.

Do
Review №24

Im new to Sanford and I believe supporting local businesses! Some of these big time businesses have lost track of who theyre there to help out. But that was not the case with Tramway Auto Body, they are the BEST in Lee County! I had a drive by accident with a🦌, totally destroyed the front left side of my 2016 Toyota. I took my car in to them, I was super worried about parts/experience...etc (1st time accident with a 🦌). They calmed me and ensured that they will make it like new again. A week later I received the call, and my car was done! Guess what just like new, awesome! Quick service, excellent quality body work with matching paint perfectly!! You wouldnt have know that been an accident. Dont hesitate to take your car to Tramway Auto Body. You will be well pleased!

St
Review №25

Tramway Auto Body repaired the damage to my sons car after being in an accident in a parking lot. The work was performed in a timely manner and hassle free. Everything was handled by Tramway Auto Body. We dropped it off then picked it up two days later. They did excellent work! You could never tell it had been in an accident. I highly recommend Tramway Auto Body.

No
Review №26

Very helpful. Terrific job.

La
Review №27

My Wife and I have had work done thereTwice before and each time, they have done a great Job ! Would return again !

Aa
Review №28

They had my fathers car for 7 WEEKS! His Mini Cooper Type S hit a deer and suffered damage to the front bumper, right quarter-panel, hood, radiator, and water pump.Tramway claims it took one working week to get parts from the supplier. They ordered the parts, prepped and painted them, and only when attempting to put them on the car did they realize their supplier had sent them the wrong parts. Tramway sent the parts back, got the correct parts after roughly one more working week, and installed them on the car. It was only then did they realize the internal damage to the radiator, water pump, etc. So parts had to be ordered yet again.In summary: waiting for insurance adjustor (~1 week), waiting for parts (2-3 weeks), and Tramway had no explanation for what they were doing the other 3-4 weeks the car was sitting on their lot. To their credit, the car looked fine, but otherwise the entire experience was fraught with incompetence and a lackadaisical attitude towards returning the car with any semblance of haste (my father was driving a rental car this whole time). Failure to ensure the correct parts were ordered, failure to check internally after everything was removed to see if there was mechanical damage to the car.To top it all off, even Tramways sister-in-law, who I ran into at the rental car dealership, said he is not a good man and does not run a good business. His own family doesnt even support the business he runs. That speaks volumes. Tramway says theyve been in business for 25 years, and maybe at one point they were a legit, good business. Maybe Tramways old man was running the show then. I dont know. I do know this: do yourself a favor and take your car SOMEWHERE, ANYWHERE ELSE.

J
Review №29

Nice job BUT leaves your vehicle DIRTY. My car had part from engine in back seat, screws in floor board, didnt reset time after disconnecting battery power!There was no reason to have disconnected the battery, anyway. The work looked fine BUT dont perform all the service they claim. Brought vehicle before work was completed! UPDATE AFTER THE RESPONSE MY car was not dirty to begin with as you claim. FIRST you say you didnt have anyone by that name, but then figured it out. If you have issue with the TRUTH that is stated since you realize you did repair my car why not call me? It was a big black smelly piece that goes under the hood. Im not the mechanic. If mistakenly classified that as an engine part, excuse me. It surely doesnt belong on my BACK SEAT! I AM NOT A LIAR. The paperwork I recieved regarding what you do after the body work claimed it would be vacuumed out. If you were NOT FINISHED, WHY send for me to take it from your facility. THANKS again & again, and again for that less than 4 mile ride that you evidently needed an extra thanks for giving. If I knew it would mean returning it before it was finished, I wouldve gotten a way there. Please dont lie and say you didnt repairthe car, or it was extremely dirty, other there wasnt a part that belongs under the hood left on my back seat. I did say it was a Nice job.

Da
Review №30

Only had one encounter, but Happy with the work.

JD
Review №31

Had my car for a month and only completed part of the work. The work they did complete was done poorly. There was Orange peel in the paint and the clear coat had runs in it. I will not be taking my car here again.

Gr
Review №32

Great jobs, but priced as such.

Ra
Review №33

They do good work

Ji
Review №34

Nice people, quick service

Gr
Review №35

They go the extra mile

Al
Review №36

Ok

Ke
Review №37

Very kind staff

Information
6 Photos
37 Comments
4 Rating
  • Address:1500 Tramway Rd, Sanford, NC 27332, United States
  • Site:http://tramwayautobody.com/
  • Phone:+1 919-776-7233
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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