Im
Imperial Automotive
114 Mill St, San Rafael, CA 94901, United States
Comments
Wi
Review №1

Kevin is great! We have been going to him for years and appreciate his attentiveness to the details and honest pricing. He never recommends repairs that are not necessary

Wo
Review №2

Amazing. Professional. Quality. Trustworthy

No
Review №3

Kevin is the best mechanic I have ever known! Very honest, and prices always extremely reasonable. There is no better option in Marin!

da
Review №4

I never have to second guess anything they tell me as they are very straight shooters. If you dont really need it then they wont try and sell it to you. I own a 2003 clk and I need someone I can trust. What a relief.

Ma
Review №5

Weve been using Imperial for over decade!! They are incredible, professional and friendly! Look no further!

bl
Review №6

A friend recommended Kevin. His service is amazing and he takes the time to explain everything. This is the only place im going for services. My young adult kids now go to him also. I highly recommend Kevin’s shop! knowing Kevin is fair and will explain the pros and cons. Brenda

Ro
Review №7

Kevin is simply the best. Honest, fair, thorough. I trust him with my daughters car care- what more can I say?

Ma
Review №8

Best mechanic shop youll ever see. Kevin and his team are friendly, very knowledgeable, and very hard working. The prices are very competitive, an you drive away knowing your car is safe and sound. Whats more, youre always respected, its never your fault, and you dont have to be a mechanic yourself to describe what you think is going on. They get parts super fast, and theyre extra patient with busy customers who show up late and forget things :)

Mo
Review №9

Kevin is honest, skilled and his work is reasonably priced. In any other field this might seem like lukewarm praise, but for automotive repair this is the holy grail. My husband and I have been bringing cars to Kevin and his staff for over a decade. I trust him completely --not only to diagnose, repair and maintain our cars, but also to charge a fair price and not try to push unnecessary work. This alone is enough to earn 5 stars and keep us coming back. But Kevin is also a pretty cool guy.

My
Review №10

Hello and Thank You for helping my son who has been ripped off by other service auto repair places in your area. You fixed my sons 2004 Dodge Neon fast and for a price much less then what another place told him. Your customer service and work was excellent . It seems to be hard to find an auto repair place that is honest with there work. I will be sending my company truck and autos for servicing to Imperial Auto in the future.

Ry
Review №11

Kevin and the guys at imperial have been taking care of our cars since at least the 90s when they were behind the Burger King. I have never been disappointed or frustrated or had any negative experiences. Its sooooo great having a place that I can trust like Imperial when having a car problem or even just to help judge when to do maintenance. I also really like the service and respect at Imperial. They are honest, effecient, and affordable.

Me
Review №12

Kevin and his team have been taking care of my cars for more than 10 years. They are the best!Always prompt, efficient and reasonable prices. Highly recommend them!

Ri
Review №13

Kevin is fantastic and fair with his price. His team does a great job. An awesome alternative to having to take it to the dealership and pay through the nose. Been going to Kevin for many years.

Am
Review №14

Good place to have your car repaired from experts at a reasonable price. Contact me so I may get records for my car. Thanks.

Al
Review №15

Exremely good service. Professional. Friendly. Decent price. One of the best mechanic shops Ive ever used.

Ro
Review №16

Best mechanic ever. 100% honest about the needs of the vehicle. No reason to ever take your car anywhere else as far as Im concerned, I know I never will.

M
Review №17

Its in San Rafael, but unless my car cant make it there its where I prefer to take my car .kevin,the owner is great & they do a thorough job checking everything & then tell me when I need to have more work done on something.

Pe
Review №18

Great service on my Mercedes and highly recommend their work and for being honest mechanics!

Ja
Review №19

The owner is a great, honest mechanic!

Mi
Review №20

Ive had Kevin work on all our family cars for years... trustworthy and always a better experience than the dealers Im always recommended by the manufacturer.

ma
Review №21

They’re Great!

Da
Review №22

Very impressed with Kevins excellent service and fair prices, my Sienna van has never run better.

Or
Review №23

Absolutely the best mechanic in Marin, customer for 12 years, really fantastic service!

Mi
Review №24

I had seen a 1 star review for these guys on Yelp. And, well, I came here, specifically, *because* of the one star review. I had a heater core that I needed to be replaced, and found Imperial and Kevin by searching specifically heater core as stupid as that sounds. It was a lark, and voila... up this one star review popped.Plenty of places have 5 star reviews, but not all of them respond to the rare negative review. It says a lot about someones commitment to a business when they actually care enough to kindly, professionally, and politely offer a counter to the rare bad review. I was impressed with his response, so I took the leap and took my 95 YJ Wrangler in for a new heater core.Kevin was kind enough to suggest other options to make sure my car was in the best of shape, but I opted to just go with the main repair... but its awesome to know he will give you a fair assessment of all you can do, without trying to hard upsell you into something you might be confused about, or not understand. I know my truck fairly well, esp. through my trusty mechanic at Golden Gate Jeep in the city, so I knew I didnt need any extra work done... so a heater core it was. (My YJ was spitting antifreeze into the passenger side footwell, and I was dutifully breathing it for a couple months so yeah, my memory is gone and I dont know where I am).I called yesterday, he ordered the part, I came in this AM and he had hooked up a $25 rental for the day from Enterprise (see previous review) - I dropped it off, they did the work, I picked it up later that day - and my car actually has heat, vent, and a atmosphere that is unlike a hostile alien planet.The estimate was *PRECISELY* the final price. Kevin was kind, friendly, helpful, responsive, and clear. I hate these sort of mundane challenges of daily life.. trying to work, while trying to get minutia taken care of. Its usually a drag.This was a treat..... its rare, it was easy, it was simple, and I am (half-jokingly) hoping my car breaks again so I can go back. okay okay, I am joking... but its a 1995, so I will need help again. In this situation, its pretty obvious who I will visit again.Thanks guys. Well done.

St
Review №25

Terrible, no parking for 2 blocks, zero parking for customers with appointments. Not worth the effort . Horrible location.

Ch
Review №26

Great place!

Le
Review №27

Fast a nd friendly

Ma
Review №28

It is not European. It is just Mercedes

Na
Review №29

Just the best

Information
29 Comments
4.8 Rating
  • Address:114 Mill St, San Rafael, CA 94901, United States
  • Site:http://imperialautomotive.net/
  • Phone:+1 415-457-5868
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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