I have been using West Bay Bavarian for the last 3 years for my 2013 BMW Z4.like many of us who have been scalped by the dealer, it is so refreshing to find the same, if not more, expertise for BMWs.This visit I needed my Right Daytime Running light fixed and just called in to see if they could perform the diagnostic. They did without hesitation, found the problem. As it was only a 5 minute task they only charged for the part (I checked online later and they charged me less for the same part than the dealer would have done) and not for labor.Imagine if I had gone to the dealer?; it woudl have been $250 to walk in for the diagnostic, then probably a 1 hour minimum labor for the 5 minute repair and at their convenience not mine.Every interaction I have had with West Bay Bavarian has been perfect (service/oil change/new ignition coils/engine diagnostics/new alloy wheel/ etc...). Always quick, friendly, available, honest and reasonable.I will never go anywhere else for my BMW and I am so glad to have found them

Excellent service. Fair prices.

Such excellent service! Really wonderful conversation when I was being waited on and I appreciate the careful covid precautions.

Good service is their priority!West Bay Bavarian is so consistently top-notch. They are friendly, they are ultra knowledgeable and very fair. There is no up sell and no nonsense. They are expedient and truly expert at what they do. BMWs are expensive to repair and maintain but with West Bay Bavarian you can drive with confidence knowing that your vehicle has been cared for!

Very professional and friendly! In and out in a quick manner.

Very professional shop, John was great to deal with, service was done quickly and cleanly. dropped off at 8:30.. and was out the door by 11:00.followed very good hygienic standards during this difficult time.

Thank you West Bay Bavarian for a complex job very well done! After taking my 2013 M3 in for a check engine light, and the belief that it was a relatively minor sensor failure and replacement, I received a bad news call from John Ryan telling me that as they removed the air intake from the top of the engine, they discovered extensive rodent damage to the primary wiring harness for the engine and ECU as well as massive destruction of the firewall insulation. This was going to be a complex and expensive repair job and I braced myself for the worst. Fortunately, I had experienced a much more minor rodent damage issue 2 years ago and knew that it would be covered under the comprehensive component of my insurance policy. Big, bad and ugly is all you can say as the extent of the damage and therefore the work required to restore the car to as new. The biggest challenge we faced was working with my insurance company on the estimation and approvals process and West Bay was great interfacing with the third party adjusters...at least 4 times increasing the scope of the authorized work as additional damage and repairs were discovered. All told, we ended up with about $9,500 in insurance company covered repairs. West Bay was fantastic in reporting progress on work with the insurance company and work on the car. It took about a month through the process from start to getting my car back....but its in great shape and running perfectly! We thought this was going to be an engine & transmission out project in order to get to tall the damage pieces, but West Bay took the slower and more painstaking path of systematically removing sub-components to gain access to the areas of work and were able to replace the firewall insulation and both primary and secondary wiring harnesses without moving or removing either the engine or transmission...which is a huge plus. Along the way, since some much of the engine was exposed, they also took care of a few other items discovered as it would be most efficient and least costly to do so now...m and they managed to do all of it within the agreed repair estimate with my insurance company. I cant say enough about the fantastic performance of John Ryan, John Bottari, Darryl and Nanette in taking the best care possible of my M3 and returning it to me in better condition than it was in before the rodent attack!

Ive brought my Mini here a number of times, with excellent results. They have provided quality and honest service of the vehicle. Prices for services have been within reason, unlike the high costs of a dealership. Staff have been friendly and communicated well. If you have a Mini or BMW, I recommend checking them out.

Needed to refresh the cars AC accomplished in 2 hours at reasonable cost

Ive come to West Bay Bavarian for about five years and always had excellent service for both minor and major issues. They were originally recommended by my dealer. Its a great team of dedicated, helpful people who really know BMWs. They stay with an issue until its resolved, often going way beyond expectations. Rates are fair and reasonable.

Ive been taken my old BMW to these guys for years. They take great care of it on a regular basis and when things come up they get me in right away, give me a ride home, take care of it expeditiously and do a fantastic job over all. Great company great people I highly recommend them.

John gave me a reasonable quote and fixed my Z4 promptly. Great work ! Thanks John ! Good experience.

Great service, the car was fixed the day I brought it in. They didnt try to get me to replace a bunch of unnecessary stuff and were great to talk to. They really know their stuff and I will recommend them to my BMW owning friends.

After dealing with marginal service by the local BMW dealer during and after the warranty period, it was time for change. This was my first visit to West Bay Bavarian, after checking out the other independent BMW service shops, I’m really glad I came to West Bay. John Ryan, Operations Manager, is very knowledgeable and helpful, and after reviewing my car’s service history and mileage, was able to recommend the services needed. They also reviewed a recent Che k Engine Light fault which was an anomaly and nothing to worry about...phew! They did proper inspection of the car, noted worn rear tires on the inside that will need replacement in a few thousand miles, and also noted my battery was only charging at 38% capacity. They changed the battery, did the required oil & brake fluid service, and I was put the door the same day with a very fair and reasonable bill. Next up, replacement of the failed BMW high performance exhaust that the dealer didn’t bother to notice the two inch diameter hole in one side and cracked metal in the other. I discovered it after being bothered by abnormal droning but unfortunately after the warranty expired...a $3000+ expense that should have been avoided if the dealer had been doing their job and found it while under warranty. John’s team will be replacing that expense piece of junk with a new Dinan free flow exhaust, and I’m excited to get that on and replace that annoying drone with a proper performance exhaust sound. I’m very pleased to be working with these guys and top marks are in order.

West Bay Bavarian has been servicing my 2009 BMW 335i since I bought it three years ago, when they reprogrammed the car initially with a Dinan Stage 1 Performance Tuner. The car is a joy to drive. Most recently, West Bay replaced a failed battery and installed a new valve cover and gasket set to replace the original components. They saved me thousands of dollars over what that would have cost at the local BMW dealership. Thanks to Service Manager John Ryan and West Bays Business Office Manager Nan for their exemplary customer service.

Solid, responsive group of great people. They always quickly fix the issue. We wouldnt take our cars anywhere else.

Have been using WBB for many years for work on our Z4. Work is always completed quickly and correctly. Cost estimates are always spot on and come with a phone call for any new/additional work that needs to be done that is discovered during the repairs.

Reliable and trustworthy garage, plus super nice people.

Lower cost great services for BMW owners

Excellent service, skilled and knowledgeable technicians

Great sales rep

Good customer service, West Bay Bavarian driver was very helpful in fixing my car problem.Thanks John!Good customer service, the manager helped me a lot in the process to get my car fix. Thanks John!