Lexus of Marin delivers excellent service. They are thorough and honest from my experience. This is not the least expensive option but they do work to provide the appropriate level of repairs for your car and situation. I’ll be back.

I come in for my twice a year service. As I purchased this car Used, the previous owners did not do any of the services required for the car. The service person, Jeffrey was very helpful and said the rest of the service on my car will be the routine oil change every 6 months. Very professional team and great customer service.

We purchased our new Lexus 2006 LX 470 and with it we have enjoyed many carefree years of motoring. Then we noticed the almost new battery would go dead frequently. We brought it to our service advisor, Len Temple, at Lexus of Marin. We have brought it to Len over the years because we have found him to be the best service person we have ever met. As always, he was once again super competent and scrupulously honest. Not only that but he has a very pleasant manner which has always made him a pleasure to deal with. I do not normally write reviews, but in Len Temples case I thought it was only right for me to do so. It turned out there was a simple electric short in the cars skylight. It was fixed and we were on our way again. We only have 65,000 miles on the vehicle, and intend to keep the car till at least 300,000 miles, which will take about another 28+ years. Happy and safe motoring to all of you!

This Lexus dealer said the pre-owned car I bought from it had no accidents, showed a clean Carfax report, and had no issues. When I had the car estimated to get a car wrap, they said that it wasnt painted properly or completely, and a wrap might enhance defects or peel at edges. I went back to the dealers body shop, and it said the repair cost was almost $4000. Every paint/body shop noticed the paint defects immediately. I amicably approached the the dealer, it said I had the opportunity to inspect it and bought the car as-is, so it refused to pay to correct the damages. How can you trust Lexus of Marin? Do they not inspect cars before they buy and sell them? It is more likely they bought the car at a deeply discounted price for its damages and sold it at a competitive market price for an undamaged car. Buying low and selling high doesnt mean you have to cheat your customer.

I had a small tune up on a new car and cant evaluate but assume it was okay. I am giving 2 starts because I asked about the car being cleaned during the service, and the person on the line said it was not extensive, but the car came back filthy. Completed in a perfunctory manner, even after I took the time to take everything out of the trunk and glove compartment. Neither these or the seats were even vacuumed at all and even under the seats I found an old cup. I think they gave a quick vacuuming to the floor pads right in front and not even the back.I thought I would try Marin since they offered valet service but I am back to Oakland Lexus as the people are incredibly customer friendly also!

Just bought a Lexus UX hybrid from Lexus Marin. Very professional, helpful and supportive group! They go above and beyond in serving their customers. Great follow up with all details and super helpful with me learning the new technology in the car. Happy to be part of the Lexus family. Highly recommend

My service person was very courteous and told me my maintenance service would take 2 hours. He checked in with me and said my car would be done in 10- 15 minutes and that it was being washed. Informed me that everything was good.

Pleasant waiting room; serviceperson (Les?) met and explained all work to be done; also able to omit services that werent needed; double-checked with me. Gave an approximate expense (so I wont have sticker shock).Work was completed in the time he quoted. Thank you.

They always do a good job and the proof is that my car has 195,000 miles and drives like a new car without any issues.It would have been nice if they reminded me that they were not going to wash it because of the MMWD restrictions, and not sanitize it either.

My professional and knowledgeable service advisor is Len. He knows his business and doesn’t try to “up-sell” service packages. Last service my rear brakes were worn and rotors needed work. Rather than replacing rotors Lexus refinished them which in my opinion was an example of doing work only needed.

Yes, I am happy with the services that I got for my car from Lexus of Marin. Len Temple is the best in my opinion and he has been taking good care of my car each time my car got services by him. Thanks 😊🙏

You will get very good service at Lexus of marine service center but you will also pay for it.

I booked the appointment at the last moment and still got in, had wonderful service and a very polite service rep.

Excellent service with loaner for 2 days and attention to all details. Increases my comfort level going into a long road trip.

I always take my car here. Service and customer service is excellent. Im never disappointed.

As always Len took great care of me and my car. Thank you for your kindness and expertise.

The person did a good job to my car . he is friendly and acknowledgeable.

I had my car serviced at Lexus Marin and our representative Len was professional, knowledgeable and provided me with exceptional customer service.

Quick, smooth transactions, easy, staff had good people skills.

Lexus of Marin - QUALITY CUSTOMER SERVICEI have had my cars serviced at Lexus of Marin since they first opened their doors. I always ask for Service Advisor, Len Temple when I schedule my services since he knows me and my car. Len listened to my concerns and questions and, provides recommendations concerning various service options. During the service process, Len keeps me abreast of whats going on. The service is completed in the time promised. Len continues to make my service experience at Lexus of Marin a very positive one. I cant say enough about Lexus of Marin and Len Temple. I am delighted to give them the highest possible recommendation. Eric Heim

Im not happy with the service this time. For example the gauge cluster still shows me Maintenance required even after the service.I came from 80 miles distance. I cant come there again just to get this fixed.

The service experience was very good.

Initial Service Rep. promoted a Mtce requirement that was not necessary, causing undue costs. Later corrected by Service Mgr.

Great Experience! Willy at Lexus of Marin was amazing!!

During my recent maintenance service appointment, the tire rotation was completed within 1 hour from when the car was brought in to the service department. Additionally, the washed my vehicle in that 1 hour window.

The staffs are courteous and professional

They do great work, very thorough. And the loaner Lexus is a great touch. Be prepared to pay a little more than average, though.

5 STAR RATING

Greg always makes me feel like Im his only customer! I called at 5 tonight and he said theyre open til 6, come on in. No appointment needed. Thank you Greg!

They made repairs conveniently, gave me a loaner and even offered to return my car when it was finished. Did just the work that needed to be done and not the worst case scenario I approved.

Excellent service

This is one of the first times in a LONG time that Ive brought my vehicle somewhere and it cost me exactly what they told me it was going to cost me when I dropped it off! They didnttry to lie about it needing new tires or try to have me pay for repairs or services that werent needed. For once it was just what it was supposed to be and it was done in the time quoted! Very happy!!

Service personnel are friendly and efficient

Staff is so young