Nicest folks youβll ever meet in a bike shop. Went in Friday looking at used cycling shoes & a lovely guy talked me through a lot & then sold me a badass set of pedals that were cheaper than shoes & solved my issues just as well! Didnβt have my bike with me so I brought back in yesterday & they installed the pedals in like 3 minutes & didnβt charge me anything. They work with you to find solutions that fit your financial situation. They truly just want everyone to be able to ride bikes! I love them!
I chose to do business here because they refurbish donated bikes so people looking for transportation can afford them.I was looking for a used bike but one that was recently worked on so it was fully functioning.When I walked in, I was really listened to and a great bike was shown to me. I wanted to think on it over night which was no problem. They put a hold on it for me.I did pick up the bike the next day along with those extras needed to make my ride safe...helmet, lights, a place to carry my water bottle.They checked my bike one last time and assembled the lights and water bottle holder for me.This is an awesome business with a community service mission. The two gentlemen who helped me were so kind and helpful. Though they did sell me things, it was more of an advising session. I was actually to I didnt need things. It was my pleasure to buy my bike from them.
Great store with great prices. The staff is very friendly and helpful and there is alot of merchandise in the store. I love the voile tree program they have. The reason for the last star missing is the store is a little unorganized. There really is no rhyme or reason on the layout of merchandise.
Wife bought a USED bike for our son. She was under the impression it came with a warranty for the life of the bike. They say it only comes with a 1 year warranty. Never buy a bike from them. The cost is cheaper buying a new bike.
I needed a bike to be able to travel to my new job where the start time is before the busses run and they helped me out with a bike when I didnβt have the funds for a new bike. They gave me a lock and lights and a water bottle to go with it. They made sure I was well taken care of and had everything I needed and then some. Absolutely great company giving back to their community and taking great care of their customers.
Went in to see if they could fix my daughters bike derailer. They fixed it and discovered that the rear axle was broken and needed to be replaced. The fixed it and we left the shop very pleased not only with the work, but the prices were very reasonable! We will definitely be coming back with other bikes in the future and recommending them to others!
Excellent work these guys are doing. Teach a man to fish and all that.
All of the people Northwest Hub were unbelievable! They replaced the broken rear axle and scorched ball bearings on my mountain bike way ahead of schedule and it works like brand new. The cost was very reasonable. I thank them all! Phenomenal place.
Great place to get a bike, find needed parts or help with self repairs.You can always just drop off any repair or maintenance you might need.You pick!
Went to get my bike tuned up guy at the counter went above and beyond to help me out was super friendly and out going best bike place in town.
I popped into Northwest Hub today wanting new brake pads for my E-Bike. 2 other shops in town quoted me at roughly $60 and told me it would be 3 weeks until i could have the service done. I was a tad bit upset as i was expecting to hear the same thing from these guys. Not only did Kurt and the Crew inform me that my brakes had plenty of life left in them, they offered some great knowledge about how to service the brakes myself. Needless to say I didnt have to do so. Kurt and the gang adjusted my brakes and answered all the questions i had right away and in a very informative manner. I wont be going anywhere else for my service needs ever again, and you shouldnt either. Kurt showed recommended a few locks i should get to better protect my $1500 bike and ill definitely be purchasing one in the future instead of buying online. Thanks you guys for treating me so well, you just made a loyal life long customer.
Front desk customer service/sales needs a little help but the skill level of the bike mechanics and general pricing cant be beat!
Great bike shop. I would rank it at the top of my list. The staff are friendly and knowledgeable, prices are good, and they have both new and used options for you to pick from. Highly recommend this place for your bike needs.
I went for a small repair but the piece of plastic they put in didnt last long. I thought they would give me some similar aluminum one. it doesnt even look good. I say it is functional but I do not like that detail and the time that I wait. I was able to get my part at Walmart and install it myself.In the same way, if at first they delivered a bad job and also very expensive, there is nothing more than to let my cycling friends know that it is a terrible place to make repairs since it was my experience. personally I would not go back there.
Very helpful and very easy to browse here, they have my businessπ
The Hub is a great place for bicyclists of all levels from tikes to the avid cyclist with a huge range of bikes, new and used parts, and areas to work on you own bike, and you can volunteer to earn your own bike.
I just bought a bike after not riding for like 15 years. Jesus was awesome and helped me learn how to ride again. Excellent service and bike. Would totally recommend!
Kirk Seyferts Ministry is putting the homeless on wheels . Now more able to seek employment, health care appointmentsI have bought 9 bikes from Kirk and always get the same great service.Kirk has no agenda while choosing a bike for the costumers; just the best bike for you .Donated bikes are checked and tuned before placed on the show room floor by the Hubs service manager Chris.Monies from these fund the Hubs main goal . Bikes for the Homeless.Volunteer at the Hub and receive a program bike, chain and lock .
My family loves this place. Many other bike shops in town cater to the pros, and their prices reflect that. Northwest Hub has a great collection of used and new to get your kids on a bike without blowing your budget
I cant think of a better bike shop and people to help out with all things bicycle. Great People and Great service! Highly Recommend these guys!
Great service i always go to the hub for all bike needs!
Took my bike here for a tuneup! Kirk was very good and patient with me in explaining the proceedure!
Awesome service, fair pricing and they give so much back to the community
An honest down to earth bike shop. New and used bikes. I have taken my bike there several times to get repairs and they always seem to be honest. It looks like you can also go in and use their facility to repair your own bike at a certain rate. I have been to other bike shops and they always seem pretentious this place does not. Like I said down-to-earth they utilize used bikes and repair them and they have used parts for sale which ultimately makes it cheaper to repair your own bike.
Friendly staff, great prices, amazing cause. Most recently went in to have my chain replaced and while there adjusted the brakes, diagnosed a shifting problem, fixed said shifting problem, explained the how, why and optimal method of gear shifting for my ride all for the kingly sum of $20.Regularly changing inventory, used and brand new as well as replacement bits. My favorite part is the lack of judgement.
Thank for the toon up on my new bike my fiance as in honey purchased at the bike hub thank for the service.
Awesome place with lots of bikes to buy, but the main part is the fixing up of the bikes. They have a community garage where you can fix your bike and bins with lots of parts to work with
The Northwest hub is a non-profit bicycle business that is a great helper in the community of not only teaching skills and helping folks out by providing bikes for the community at a great cost. Kirk and the Gang are awesome.
I absolutely love Northwest Hub. Their service is consistently amazing. I most recently got my wheels replaced, and they made sure I knew what I was getting, and that the new wheels would fit with everything else. When they were installing the wheels, the mechanic noticed I had a couple other things close to replacement time, and after finding out I was interested, got them done at the same time. He told me to come back if I had any issues, and when I came back later that day, and my brakes felt off, they adjusted them for me, for free. The prices are affordable, especially for service, and their mission is amazing. This is the only place Ill take my bike.
Called asking about fixies, the first guy that answered was obviously a volunteer or new as he wasnt professional and assumed I was talking about single gear bikes. I then called it a fixed gear bike where you cant stop peddling so no coasting and he got very confused. He handed the phone to someone else that was older and knew more but once again didnt know the term fixie, he did understand what a fixed gear bike is but wasnt any help besides that. Ive gone here several times before, once I bought a set of lights for my bike and less then a week later a police officer pulled me over because they werent bright enough. Although another time I bought a refurbished beach cruiser which I converted into a motorized bike and had zero problems with any of the components. The only reason I rated three is because that bike went through two motors and hit ~55 mph (it was very sketchy) before I had to decommission the bike because I didnt want to waste anymore money on motors and wheels. Since Im planning on riding my fixie everywhere or my ebike if its too far, I wont be going to them fir anything major until all their staff is knowledgeable on all types of bikes not just the basics. I know fixies are kinda niche but if I plan on going to a shop Id rather spend some extra money to have the staff know more then me because I just learnt that my fixie is one of the worst you can buy so that shows how much I know.
Excellent service and a great mission! I canβt recommend them enough!I bought my first road bike from here over a year ago because of the folks at Northwest Hub. They were kind and spoke to me about biking despite my lack of knowledge. Since then, Iβve upgraded my bike and they take great care of it! They even took the time to show me how to change a tube.
Great place to take you bike, learn about your bike, get your bike fixed or buy a bike!
This time there was great service, we were well received and got an amazing bike for a really cheap price. Really nice employees. Right now because of the whole covid-19 thing most of their bikes were sold. Last time we were there the workers didnt give off a great vibe and we didnt feel welcome.
3rd bike we have purchased from them. Always a great experience.
Last week (4/10/20) I stopped by this Bike Shop to get a new pair of pedals for a Vintage Road Bike restoration project. The selection of used parts is well organized and the prices are very reasonable. The staff is super helpful and friendly. HIGHLY RECOMMENDED. *****FIVE STARS******
Good prices and great people
Knowledgeable and very friendly! Went today to get some help with my new bike with electric assist, and everyone was super helpful!
These guys are great. I was able to tune up, and customize my bike at a great value. I will definitely return.
Very helpful and professional, friendly staff.
I just read that this is a non-profit bike shop. Much respect!!
Very helpful and nice as can be. Worth you time to give them a visit.
Well it is a business and my feeling is they are not focused on that one thing. I say that because they help me and other LOW income folks with genuine care. They are hugely community oriented and want to get people rolling to make a better neighborhood of love and employment. Folks can volunteer as a co-op to build there bike and get to work and have a quality of life but boy do they know all the ins and outs of bike number 1.Best bike hub in the valley!
It was alright place guy that was trying to fix my bike asked for way to much then told us he would fix it with used parts like all that will do is brake down again so I got another bike
Very helpful, covid-19 has slowed things down but it is so worth the wait. Employees and volunteers are so nice. Will always have my bikes serviced here. Thanks Northwest Hub!
The Northwest Hub is incredible. We recently bought a bike for my daughter to use on campus. Great price and helpful staff got her set up right. A few days later, I brought in a used bike with a stuck seat post. It was really lodged in the tube and I could not adjust the seat. They worked on it off and on for a couple of days before they got it fixed! I was expecting a big bill but cost was incredibly reasonable!Definitely recommend you go here for repairs or bikes!
A few weeks ago I went to Northwest Hub to get a bike rack installed on a new bike I bought somewhere else. Not only did they have a new rack but they installed it while I waited outside. They are doing a good job with COVID precautions. We waited outside, an emplyee came outside to help us. We told him what we needed. Then he took the bike inside once wed chosen a bike rack. I only had to enter to pay. Very efficient and professional employees.
They are very helpful
While covid-19 has tested all of our patience my experience at the Northwest hub was exceptionable
The worst service and sales they sold me a bike marin in fact the bottom bracket was installed wrong now that was a red flag then on ones the ten times I took it to be fixed one of the employees says nothing wrong with the bike I was just riding it everyday and said this is a weekenders bike and that was not told to me when I was buying it oohh and can anyone tell me what aweekender bike is never heard of it in my 53yrs and they charged me $79 on warranty so 8 months later after I had been ripped off they chrged $30 bucks again and anyone who knows bikes knows all that time with an improperly installed bottom bracket knows its toast its a rap its no longer worth in structure a safe bike so im dealing with marin the company they said yes the bike should have been replaced with a new upgrade hhmmmm Christian or just greedy and using christ
Appreciated talking to the founder and owner about how this not-for-profit bike shop serves the homeless, refugees, ex-inmates, etc. in the Salem area. Thankful also for their bike mechanics to fix my wifes bike.
Poor customer service and disregard for public safety. Not often a business says they dont have time to talk on the phone and you have to come in without even offering a call-back. Especially during a pandemic. Not going to go in now even if they had what I needed. But there are other bike shops around with a better selection and better service.
Friendly and knowledgable staff. Purchased a bike from them and they didnt try to over-sell or sell us add-ons we didnt need. Highly recommended! 5 STARS!
Good knowledge and skill even keep there word. If they say it will be done at 3pm it will in less some one called in and one one person there. But even then gets it done be fkr you leave.
A great bike shop with reasonably priced bikes. They have a good selection of bikes. The staff was helpful and knowledgeable.
This place really helps out the community check out their website and read and learn it for yourself because of what they do I now take all my bikes to be serviced to them.
Good place to find a affordable used bike
A community oriented and volunteer driven organization that does absolutely amazing work at phenomenally affordable prices. Ive taken my bike in here for tune-ups, adjustments, bar wrap and bar swap with excellent results. Highly recommended. Its not your regular bike shop, but youll find the service fabulous. I also donate all my extra bike parts to these guys.
They are truly for the people and not for greed like most. They help with every budget and have many volunteers that help to get many bicycles to those in need or want to be in better health
Stop here first if you need to replace a bike. Great selection of used cycles that have been tuned up well. Also selling new machines. Support a fantastic local non-profit and go here first. Ive bought three bikes in the last five years here, all great deals!
Great people want to help everyone the best they can
Upfront about the time and expenses. Did a really good job on my bike.
The staff here is extremely helpful and knowledgeable. They helped my kids pick out bikes that fit them and met our budget requirements. Theyre also a not-for-profit who provide bicycles to community members in need of transportation for eight hours of community service, which is an incredible public service.
The staff here was awesome. I needed to replace a bicycle seat post and the gentleman who waited on me was very attentive to what we needed, made sure that what he was selling me was exact fit for my bicycle. He offered the part to me for a good price and I appreciated doing business there. If you need spare parts for your bicycle I would recommend giving them a visit.
Great place to get your bike fixed. They will fix most things while you wait. Great prices since they are a non-profit and friendly people. Prices also depend on your ability to pay. Great way to support the community.
Came here for a tune up on my daughters bike. Good service, prices and options. Very pleased. Will definitely be back.
These guys are fantastic! A bit absent minded at times, a little overwhelmed by customers at others, but thats a good sign. They helped like 20 people do all sorts of stuff just while I was in there dealing with issue after issue with my old bike. We would fix one thing and then another would crop up lol. But, I meant WE, because they show you whats going on throughout the whole process when they fix your bike. They teach as they repair and they are very proficient. Their labor rates are AWESOME! Their parts prices are unbeatable. Their service was great too. I dont give out 5 star reviews...in fact, I think this is my first. Get your bike fixed here or donate your old bikes to help them with their community programs to help the less fortunate get bikes. You wont be disappointed.
Great idea for the community.
Great service for sure.
I brought my bike in to get tuned up. They were prompt and friendly. Jesus helped me when I went in to drop off and pick up my bike. He made sure my bike was safe before I left and even tightened a couple of things. I will definitely return for any of my bike needs.
Great place to get bike parts. Employs were nice. Especially chick with the dred locks.
Good knowledgeable service. They have new and repaired bikes and bike accessories. Thanks Dean.
This is our go-to bike shop. Helpful and knowledgeable staff. Always willing to help. Whether its a simple repair or a full on bike build or a new ride. Great prices too. Glad to have a great resource close to home.
My visit here was quick and painless. The staff are friendly, and knowledgeable. The prices are really great, and not a bad selection. They also offer custom builds, as well as repair service. I Definitely recommend this place if you need a nice cheap, or premium bike. Many being cheap and premium should you go refurbished.
Great spot. Took amazing care of me. Low reasonable prices and quality work.
Need more bike shops like this! A+
Awesome place to repair your bike or purchase one. Used parts available as well as assistance if needed. Looking forward to taking their bike maintenance class
The guy was not into getting his hands dirty...he said my bike was junk, wasnt even worth pumping up the tires...lame
Very great service at the Northwest Hub bicycles were totally awesome and the staff there you could trust greatly Im prices little higher than I thought they would be but I think Ive got a awesome bike for the price that I paid they do have prices all ranges and dont be bad mad at the price because youre helping out a nonprofit that helps needy that need Transportation like a bicycle
These people were really there for me, above and beyond.
Fast, friendly, and great prices!
Always helpful. Got exactly what we wanted.
They are open during the he current crisis and gave me excellent service today.
I have never experienced such prompt, helpful and genuine service in this town.I went in here today assuming it was a standard bike shop, as my bike was recently stolen and I was on a mission to find a replacement. I ended up walking out of NW Hub with a new (well, used but in VERY good condition) bike that had a sticker price about 80% less than what the same bike is going for on Craiglist.Coming from Portland, I am not used to such welcoming service and knowledgeable staff who are more than willing to sit through my series of irritating questions. The person who helped me (short hair, younger...forget their name) went above and beyond and was actually an expert in their field (again, not used to this from local bike shops). I have disproportionately long legs for my frame and finding a good bike is always a chore. However, the associate from NW Hub took one look at me and brought me directly to a bike that fit my size. Riding home, I was baffled as to how in-tune and not used this bike feels.While I hate to leave a good review that essentially boils down to they werent the other guys, this is worth noting because the bike culture in the NW can be smug, snobby and elitist. NW Hub, on the other hand, dealt with my noob questions like a boss and made me feel like a valuable customer from start to finish. Im still left wondering how they were able to sell me a $1,000 bike for less than $200. Ive purchased new bikes from stores here that dont ride nearly as smooth as the used one I got today.I will be back for all of my bike-related needs and will recommend this spot to anyone I can. 10/10.
Very helpful in getting me and my kids set up with some bikes very friendly service
I was very uncomfortable in this store. I was approached 5 times within 8 minutes to see if I wanted help. I left from the bombardment of instant pressure. I havent a clue if this is a good place to buy a bike and I wont be back.
The folks who staff NW Hub are friendly, courteous and knowledgeable.Prices are very competitive whether you are looking for a refurbished bike or new.Additionally their mission to provide bicycles to members of the community make it a wonderful place to invest your dollars.
Only place I could find a 16 to the free wheel sprocket 20 whee it was a haro l and only cost me 16. Very affordable for second hand. Like a goodwill for bikes
I liked it because they have a nice environment, friendly staff, and are knowledgeable
The Hub is a great place to get new and refurbished bikes. The staff is very knowledgeable and love to share their passion of bikes with everyone they meet. Its also a great place to learn how to do maintenance or fix a bike.
Good place helps the community
Exceedingly warm and approachable staff. Beyond competitive prices on new and used bikes and tune-ups. Theyre also not-for-profit. Shut up and take my money dudes.
Great sta got me a great bike for volunteering to help save me from being hit bye a car in a cross walk when it was my turn the was propously trying to hit me witness said. Thank you north west hub for the moon goose black and red
This place took me by surprise! Huge inventory very knowledgeable. And you can volunteer there to get a cut rate
Thisll be the last place I go for bike work and parts! Theyre the best as far as Im concerned. Just had a tune-up and it works great.
- Address:1230 Broadway St NE, Salem, OR 97301, United States
- Site:http://thenorthwesthub.org/
- Phone:+1 503-584-1052
- Bicycle repair shop
- Monday:10AMβ5PM
- Tuesday:Closed
- Wednesday:Closed
- Thursday:10AMβ6PM
- Friday:10AMβ6PM
- Saturday:10AMβ6PM
- Sunday:10AMβ6PM
- Wheelchair accessible entrance:Yes
- Wheelchair accessible parking lot:Yes
- Wi-Fi:Yes
Similar organizations
- Salem Cycle72 Washington St, Salem, MA 01970, United States
- Santiam Bicycle388 Commercial St NE, Salem, OR 97301, United States
- Cycles Etc288 N Broadway, Salem, NH 03079, United States
- The Bike Peddler174 Commercial St NE, Salem, OR 97301, United States
