Not only was this location totally unprofessional but they installed the wrong devise into my car . I called the corporate office and spoke with a actual human about the whole ordeal . He told me he had never had a complaint from this location . What I realized is this device almost caused me to have a few accidents . Please do your research if you are in need of a Smart start device they are not all the same . As far as locations the Greenville SC office & Gastonia NC office at least treat you with respect and both helped me with issues ( actually showed me the video and reinstalled the correct devise )Do your research I do not recommend the Albright Rd location ! The owner showed me how you can have two beers with lunch and still pass the test . He bragged on his “ friend with benefit “ and took radio sells in between installation . The whole ordeal was unprofessional and I wouldn’t recommend them to anyone .Melanie McCormick