The other day I met with a Lady name Lisa, she was very nice and very helpful, I had lost my key and she helped me getting into my storage unit . I was really shock at her helping me and making my day go better. Great customer service 😇😇

Awesome Customer Service Quick and painless Rental process, great price. Jack got me started answered All my questions, Lisa signed me up.You treat people like you want to be treated! These people Do that and more GREAT Customer Care ‼️

Great price during a special. Clean and well lit facility. Very secure.Jack was very helpful and friendly.

Just rented a Unit very clean, easy access, I can drive right up to my cube. Lisa registered me, she was so nice and helpful. I would recommend this location.

This place fit all of my needs, convenient drive through option as well as plenty of hand carts to make moving even large furniture very easy. Ron at the front desk was amazing and let me see all of the available units before selecting one to ensure I got exactly what I needed and went over all the current promotions with me to make sure I got the best deal. 11/10 on the service

Very friendly and welcoming as well as helping me find my unit. Did everything online and than came to the office to get the lock and keys. Its very clean and new. Have the option to drive inside Incase of rain like the day I got the storage it was pouring and I was able to drive U-Haul inside and unload. Definitely and highly recommended.

The first time I used cubesmart I had the greatest experience-Frank a former employee was the best. Now I feel like they are price gaudging and I feel taken advantage of...I only came back because of my first experience but I sincerely will rethink should I need storage again. The people are nice and the facility is clean but the price I had to pay for the storage was ridiculous.

My experience with CubeSmart was better than I had ever expected. Its just self storage, right? Jack was very helpful in getting my cube booked and was a pleasure to talk to. WHen we got there, the cube was not what I was expecting and the manager on duty that day, Dana, was absolutely awesome! Moved me to a better unit and was overall just a great help, even though it was a Sunday and I walked in 3 minutes before closing. She didnt hesitate to make sure we had a great experience and didnt mind having to stay a bit after her closing time to make sure we were all set up. Facility is very clean and I feel comfortable with my stuff being stored there.

Jack is always helpful. The facility is well-maintained. I’ve never had a problem with access.

JackIts all about Jack. He was so easy to speak with. He knew the ins and outs of storage. He was able to save me some money on a long term rental and was clearly interested in my satisfaction. As moving has its own stressors, it was not due to his sales pitch and I left relieved and quite content with my decision to store with your company. The location is central to Rochester, N.Y. and was extremely clean. Very easy access, I was able to drive right into building and unload my things in comfort. It was 28° outside, yet nice inside facility. The Carts available had wheels that rode smoothly into a perfectly clean storage space. I would definitely recommend this facility to anyone needing storage.

The staff there are incredibly friendly and helpful. Also seems to be a very clean and secure space.

My first time having a storage and I’m so happy with my choice at cube smart. Dana was amazing showing me the facility and going over everything with me. Would definitely recommend! Thank you!

Jack, the store manager, was amazing. My cube was easy to access, the facility was super clean and climate controlled.

Experience was amazing and Jack was very knowledgeable and friendly...

No issues. except when there are traffic jams within the facilities.

Helpful staff, easy and quick transactions, clean, climate-controlled storage. Compared to some other storage venues, this one is really good.

Will keep you posted as soon as possible.

Great service and property is very very well maintained. The general manager is extremely helpful and understanding of each individuals different situations. The inside storage is awesome! CubeSmart get two thumbs up!!!

Your General Manager Frank Capelll was very professional and accommodating. Explained everything very clearly and was just easy to work with. The units were very clean. look so well kept and secure. Price was very reasonable. A very satisfied customer. Highly recommend this storage location!

Frank did an outstanding job explaining all the aspects of renting a cube with Cube Smart. He was very thorough and courteous. He went out of his way to satisfy my desires.The facility was very clean and will be super secure for our personal goods.

The facility is very clean and easily accessible. Very friendly staff.

Great facilities, helpful staff, convenient location!

The Chapel Street location of CubeSmart Smart Storage in Rochester, New York was extremely gracious to me in a time of unexpected economic disadvantage in my life. Im very appreciative of them and their staff for that. My unit and items were safe clean. Most importantly, when I removed my items from there, there was absolutely no signs of winter animal vermin in any of my items. Utilizing that location was definitely worth it. Ive already referred them to two current customers there during this time frame. Good luck and thank you for everything!

Easy to reserve the type of storage desired. Convenient payment arrangements; scored a free month which was a nice surprise. Electronic paperwork promptly delivered to my inbox. Manager pleasant to speak with and fully answered the few questions I posed. Facility (portions I saw) were clean and well maintained. Good exterior lighting. Nice location for my needs. Definitely worth checking out if youre in the area.Edit: When I no longer needed my space received a friendly call from the store manager (Frank) making sure all was well. Nice!

The gentlemen there took care of my friend and I during this rough time. My friend needed storage in a pinch and they were extremely supportive.The storage facility is very convenient and simple. I highly recommend it for any college student!

Staff was respectful and helpful. Explained and made sure we were settled. Really felt they cared and knew what they were doing. Never felt like that. Cube smart Rochester Chapel St. staff u rock! Keep doing what u doing!

Very helpful staff. This was my first time renting storage and Preston and Jack from the Chapel St. Location were very helpful when I needed assistance checking out!

The facility was very clean and they hard huge carts that made it easy to load and unload the car

Frank and Jack were the greatest help of all time. Perfect gentlemen. Rented a 10x15ft unit for one month - it was absolutely state-of-the-art, clean, and secure. Its easy to buy rental insurance there and they have boxes and moving supplies if you need them. Would absolutely use them again in a heartbeat.

Great people cameras made me feel safe security is top-notch

Frank exhibited EXCELLENT customer service. This unit was used by my 2 college kids. We reserved it very far in advance and he called to confirm a couple days before the start date and that was very reassuring. He was very service oriented and helpful on the phone. It was easy to arrange, easy to use. VERY PROFESSIONAL

Great staff and Facility. Wonderful service. Amazing value! Can’t get any better.

Frank is amazing. I stopped in about a month ago after the loss of many material items due to a recent house fire. Frank was very kind & empathetic. He was very courteous & polite. Top notch customer service was displayed by Frank & he is very professional & knowledgeable with how things operate within the Cube Smart organization. Frank informed me of every detail within the contract before I could ask any questions. Every interaction I have had with Frank has been extremely pleasant. He showed much kindness which helped put me at ease during a very difficult time.

I had to come in and change my review below. They are liars and tell u anything so you give them a good review. I was told by both people at this location if I dont use the full month they will prorate. So I call to advise that I am moving out early and was called a liar and told they never told me that, and since I already paid I will not be getting a prorated refund. Beware of this place and dont write your review until you move out.Original review: Such a great experience. The people were very inviting and accommodating. I recommend them for any of your storage needs.

Very clean and the customer service is phenomenal.....they were very helpful and nice. I would and have recommended this location for storage needs.

Frank and Preston were awesome. My husband and I had a great experience working with both Preston and Frank. They both were very informative, pleasant, professional and exhibited great customer service. I recommend anyone in need of storage space to come and see Preston and Frank at this location. Thanks again Preston and frank.

Frank Capell (General Manager) was unbelievably kind and helpful during my move-in experience. He explained everything to me in detail even though there was another customer waiting for service after me. He apologized to the other customer and ensured he would be with them as soon as possible, but he did not rush with me at all. He also personally showed me my storage unit and made sure I was satisfied before taking my payment.The facilities are extremely pristine and the price I found could not be beaten by any other storage facility in Rochester. I will definitely use CubeSmart again and would recommend it to anyone looking for an affordable and smooth storage experience.

Preston and CubeSmart are worth every star! In process of relocating from NYC and the Hudson Valley. Two houses and still in contract...Moving is stressful enough.We hired movers on both ends and actually drove trucks.Show up with truck. Movers are waiting in lot. Sign on key-pad says use side door....Apparently earlier in the day a tenant smashed into the main drive-in door....Long story short, Preston figured out a way to resolve a stressful situation with a smooth even tempered manner.He is great and everyone I have dealt with here is great.

Unprofessional, they are supposed to close at 6pm but they closed at 5:55 and refused to answer the phone. Very disappointing to a potential customer. I wonder how they treat people who actually rent from them.

Frank was great! He was very helpful and nice and showed us the unit before all the paperwork so we could be sure it worked for us. He made it fast and easy. We will definitely recommend.

My experience at CubeSmart is one that I will not forget. The management went above and beyond to make sure I got what I needed, and I cannot be more grateful. The facility is clean, and the drive through loading dock is absolutely invaluable. Of all the storage places Ive been to, CubeSmart stands out as being the best one. If you ever need any storage, just go to CubeSmart. You will not regret it.

Brand new units in a large warehouse giving the storage area a very open feel. An exciting surprise was that we could actually drive through the warehouse and right up to our unit to load and unload! Will be great for winter. My mom was already excited to visit the unit again the same day to bring more stuff. The general manager Frank was also super helpful and accommodating in getting the right unit for us. Have used cubesmart in another city, was happy to find it again in Rochester.

State of the art, clean and secure storage facility. Frank was a pleasure to do business with. Highly recommend.

VERY CLEAN really nice set up all indoors and New !!! This was by no means the closest storage location to our location. But we are glad we picked it. The staff was Great called right after we booked the unit and followed up just before move.

Promises made and manager backed out of promise and basically was saying Im a liar. I had a witness to the promise and still didnt get satisfied so I went to another storage. As long as the one on Chapel st is managed by Frank, I will not use your company nor recommend your company to anybody.

Simple to rent easy to secure. Had items missing when we unpacked. I should have bought the heavy duty lock from them.

Frank was the biggest help and gave the best customer service Ive received in a while. He answered a lot of questions I didnt know I had and really made sure I got a great deal on my storage. He explained everything and walked me through it literally so I didnt feel rushed out the door, or like there were gimmicks. Really great value and great prices

Looks like a good idea.

Very impressive facilities, clean, well lit, and this part blew my mind- you can drive inside so if it’s cold and rainy you won’t get wet as you unload! The floors are even and clean. Very, very secure. Honestly can’t say enough good things about this place. Icing on the cake is that their prices are lower than the other places that I checked out!

As a student from across the country trying to navigate Rochesters parking laws, I needed a storage unit for my car while I went home for winter break. CubeSmart had a great promotion which made this extremely cost efficient. Service was excellent also. Would definitely recommend.

Great customer service. Frank was friendly and efficient. The facility was excellent.

Great place to store stuff. Personable and honorable customer service. Frank and team do you right.

Awesome place!! Very helpful and friendly. Would recommend to anyone that is in need of a storage. The warehouse is absolutely perfect. Best experience ever !!

The customer service was outstanding, informative and professional. Feel that my things will be secure, very clean, handy and great access. Very clean company.

Frank the owner was very nice he worked with me and was understanding. The fees are reasonable . Very clean and secure site.

Nice people, great costumer service, clean accessible space and fair rates!!!

Frank was very helpful and accessing the storage unit is convenient and easy.

Drastically overpriced!!!

Understanding cleanliness of facility and customer service

Top Notch, The construction is complete and this place is Great, Big and Bright with cameras everywhere. It may be the safest place in Rochester

Was surprised. Very nice, secured. Can drive inside.

Excellent customer service and a clean secure storage space.

Love it there, very neat, plenty spaces including vehicles RV, boat etc indoor. Well-secured with security camera. And general manager named Frank Capell is very friendly, well-respected and care about customers need. I would continue renting there as long as I can. Thank you, Mr. Capelli.

Awesome service from my new friend Jack at Cubesmart at CubeSmart in Rochester NY. If ever you need storage space, this is the place to go. Clean, dry, awesome service!

Indoor. Very clean. People who work there are awesome.

Extremely helpful staff, and a very secured & clean facility.

Friendly & informative. Great space and great information from the managers with tips.

The managers the convenience.

Frank the manager here was fantastic very customer oriented and focused excellent customer service skills very infrormative and willing to consider unit placement when moving your stuff in to make things easier on the customer plus decent and fair pricing

Amazing customer service! Big thanks to the general manager Frank Capell!

Frank and Preston are Great, they remember people are flawed but Trying Hard to overcome their obstacles!! They made me feel comfortable and welcomed.

Brand new, temp controlled, simple set up, protected, helpful service. Contact me for a personal referral.

Brand new, clean facility, helpful customer service & great prices! thank you cubesmart!

The staff is always helpful.

Great service..would suggest to others

Incredible service .... very helpful.

Very reliable, informational, clean, spacious and adjustable.

Great customer service

Very nice professional service

Nice and clean

Likes

VERY GOOD SERVICE AND SERVED ME WITH A LOT OF RESPECT AND PROFESSIONALISM THANK YOU FOR YOUR ATTENTION 100% GOOD AND I LOVED THE $ PRICE