I felt welcome. In & out fair prices. Friendly and all. Forget this other guys review. Bet he still goes to McDonald’s no matter how many times they mess up. Stop downing small biz

I bought two bangers from this smoke shop and both had microfractures in it and when I went to get a refund or an equal replacement they tried to sell me something cheaper and less quality than what I was supposed to get honestly I feel like I got scammed and ripped off I am the most unsatisfied I have ever felt with glassware honestly would not trust with my money ever again when it comes to glass I would go to the downtown smoke shop way better for cheaper price and higher quality plus there are a lot nicer Staff than the ones up north Dont waste your money but there anime stuff is cool though.

I go here a lot they always know what I want and always have it ready as soon as i walk in and had a great experience today when buying a vape👍👍👍👍👍👍

BY FAR THE LARGEST SELECTIONDELTA 8 DELTA 10. THCO THCV HHC CBDTHE STAFF IS AMAZING AND ALWAYS GARANTEE THERE PRODUCTSTHE ONLY STORE I FEEL I CAN GET PRODUCTS THATS IS BEST ON MARKET

I have shopped at the Rochester Smoke Shop for well over two years now. My most recent visit will be my last, and for two major reasons. In my opinion, based on my recent experiences, the customer service has gone from pretty good to a feeling that you’re being there is wasting their time. The second issue is price. I’m use to the idea that you’re going to pay a bit more for something at an independent shop, and if the overall experience is worth it, that’s fine. Unfortunately, when the customer experience goes sour, the up charge is no longer worth it. This morning, out of buyers remorse, I checked online to find one of the items I purchased at almost 50% less at almost every other retailer selling the exact same device. I then found the second item I purchased, an item I had to settle for since they were out of the one I wanted (as tends to be the case with them) was a few dollars more than it had been in the past. This item had been discounted in the past when bought with the first item, so to see it costing more than its usual price when bought alone (when it was not what I intended on buying) was the last straw.I am a manager in a customer service driven business. I’ve been passing on a lesson I learned from one of my first managers I had, “the customer pays your paycheck”. I almost walked out last night with my intended purchase left at the counter, and this morning I’m regretting not following that instinctive feeling I had. As of today, this customer will no longer be paying Rochester Smoke Shops employees paycheck.

Great selection, very friendly and helpful staff. Clean location. Went once to see and now I keep returning.

A nice little shop with friendly and helpful staff. Their walk in humidor has the best selection of cigars in Rochester.

All you need in expert knowledge plus Cigars for every taste, Ive always found the Staff very helpful whenever Ive visited to buy my favorite Cigars.

Simply the best store for all your tobacco smoking needs and desires.

I mean wow! loved buying my first device. As I am a vape virgin Ill definitely be coming back for more.

Fantastic range and all good quality! Friendly and helpful staff too.

Best cigar shop. Ive been to so far, massive selection of cigars.

The best customer service I have ever had.

Best smoke shop Ive been to in a while. I didnt catch his name but the guy that helped us was great. Amazing customer service and products.

Awesome Smoke and Good Advice.

Even though it was a little bit busy, I was helped right away. Got a nice candle that smells awesome. They also have CBD for my dog Jaxxx. He has arthritis in his back left leg and it helps.

Always have great customer service. The staff is amazing and very helpful! Best shop around !!❤️

Great service.. very knowledgeable

Good place to buy smokes.

Great staff. Amazing selection of tobacco.

This a good place to find descent quality smokeware and accessories.

Excellent store, with very competent staff and a wide choice vape.

I am a regular cigar smoker, about every a month. I been here today for the first time. They were very kind and the service was great.

Fantastic place to get vapes and great customer service each time

Great selection, reasonable prices.

A1 place to go for all your needs. Staff polite and helpful.

Best smoke shop in Rochester. The staff are super helpful and they have the best prices on disposable vapes

The biggest selection of cigars Ive ever seen! I went in to browse and will go back and buy soon!

Rochester Smoke Shop is the perfect place to get your cigars.

Great atmosphere, great products, great staff.

This place has everything a smoker can even dream of. Imagine an online store in your face where you can see and touch it. Amazeballs

Mixing there own juices sold me a 60ml bottle for 25 when’s it’s online for 120 ml for 19.99. Wouldn’t let me return it. What a joke

Excellent interior, experienced consultants.

Best smoke shop in the city!

Very polite staff, well advised on cigars!!!

Friendly welcome and expert advice - thanks!

Great shop with excellent service.

The guys are always friendly and helpful. This is the only tobacco shop one should go to. They do an amazing job.

Best service, awesome staff, great energy.

Friendly service.

Ive been shopping here 2-4 Xs a month since I moved here last year. Amazing staff, knowledgeable, helpful, great prices and options.The owner is really great, and Tommy is extremely well-versed in their inventory.

They some good looking people

Awesome selection of glass, juice, mods etc. at competitive prices. What sets this place apart from the rest is the staff..friendly, knowledgeable and more than willing to take care of any questions or problems that may arise, 100% focused on customer care. Cant recommend enough, they have without a doubt earned my business.

First time in the store, first time buying juice and a coil...they were super helpful and very informative as it was my first time. Great customer service 👍

I dont know where these 1 star ratings come from. Every single time I shop here the staff is nothing less than prompt, friendly, and knowledgeable. Thanks for the great service guys!

Best E-Juice store in Rochester. The employees are awesome and very knowledgeable. Thank you.

Great selection, friendly staff and good prices

Love that you can mix and match your own flavors and nicotine combination. Good prices and an amazing staff!! Definitely the best smoke shop in the area!

Love these guys, very helpful and extremely friendly! The only smoke shop that I go to!

Been going to this location for vape juice for about a year now and I have never had a bad experience. The employees always greet you when you walk through the door and never try to pressure you into making a selection but are more then happy to recommend certain flavors that you may have never thought about trying. Keep up the good work fellas! I for one will not shop anywhere else!

The customer service here is never short of excellent. They tend to have great sales often as well.

5 stars awesome place, prices and people.

Out of all of smoke shops in rochester this one is by far the best they frequently have great sales and friendly knowledgeable staff I wouldnt think of going anywhere else for ecig equipment

The staff was very helpful, knowledgeable and patient. Will be going back for all my Vape needs. I recommend this to smokers of all types.

The employees are always super helpful and friendly - youll get what you want at a good price (for juice), and their house blends are excellent. Their mods run a little more expensive than online.

Great smoke shop

Best smoke shop hands down amazing glass

Staff is very knowledgeable and there are always 2 or 3 of them so you dont have to wait for help. The guys always have great suggestions for upgrading my vape equipment and for trying new juices.

Absolutely amazing customer service! Steve is the best around

The best prices on cigar, cigarettes, vapes and glass pipes. Beautiful store well laid out displays and helpful staff.

Tommy, the guy who helped me was knowledgeable and friendly. He helped me out several days in a row when I bought some accessories.

Quick and easy location to get what you need. Staff is friendly and welcoming along with knowledgeable around products and recommendations

Great selection of items, not just tobacco related. Fun, informative staff make every experience great!

All the guys in the place are very friendly and knowledgeable. Always leave with a great experience

Great little place to get what you need. Nice selection.

Amazing customer if I looking for a new vape mod see Tommy he knows his stuff

Horrible experience here. Purchased four $7.00 cherry cigars from this place for a get-together with some college buddies that I hadnt seen in a long time. I gift my buddies the cigars and three of us light em up. They are the most stale cigars--dry as a bone. Kenny at the counter offered to give me 1 replacement for the 4. Called and spoke with Steve Manger that claimed to be the owner. Steve would not stand by his product one iota. He didnt even offer to replace the one cigar. Buy elsewhere. This place sells OLD, DRY CIGARS.

This is hands down my favorite shop to visit in all of Rochester!! Great selection and people!

Great selection of tobacco products at awesome prices.

Beautiful store, more than just a smoke shop, unique gifts, smudge sticks, incense, jewelry, everytime Im in there is always something new to look at. Staff is kind and always makes me feel welcome.

Always have what I am looking for and very helpful.

Awesome place

Friendly staff and best prices in town

Ok selection. I would really like to see more hand blown items. Not a lot of local glass

I drive an hour just to go to this shop! The people are great there

They have literally everything. Friendly service, good deals, great product selections!

Typically a great shop, decent prices and good house flavors, but unlikely to go back again after the second time I was sold the wrong or a broken coil.

Great prices, friendly staff and very helpful. They have a huge selection or product

Awsome location awsome prices awsome workers

This place sucked. The employee were rude and not knowledgable on their products. They also have a minimum purchase fee of 5 dollars when using card which is an illegal business practice. I will never ever shop at this store again.

Good place but prices on vape juice could be cheaper.

Great experience. Super knowledgeable and friendly. I got a vape for my 18th bday and they taught me everything about it. I definently give this place a 5 star :)

They were very Freindly and knowledge was great

Friendly staff and they recognize you when you come in.

Great selections and staff very nice

Great selection! Friendly people

They are all super nice and helpful every time I go in there! 😆

Theyve got everything! And the staff is knowledgeable and friendly

Products a bit pricey but not bad, staff was more friendly then any shop Ive gone too Definitly shopping there again.

Best place to go for all needs!!

Live this place. The staff are always helpful and friendly.

Awesome friendly staff who are always helpful

Great product choices, reasonable prices

Great selection of cigars and good prices

Always swift and friendly service.

Best pipes in my area

Helpful and friendly staff!

Great Customer service

Cheapest place for basically everything smoke or vape related.

Friendly and knowledgeable people