Staff is very helpfulOther than that not a good experience.

We called looking for a grease gun. The computer said they had it, the person at the store said they had it. We drive 45 minutes and they didnt have it. The store was filthy! The parking lot was worse. Garbage and trash every where. Know one ever cleaned that place ever! What a complete dump! Never go here!

The online ordering experience was smooth, but curbside pickup for 2 toolboxes took 15 minutes.

Wish I had gotten his name but he was so helpful, friendly, and personable when answering questions about my thru the wall ac. This employee is a gem and deserves a raise. He was sitting at desk towards the back. Very nice.

Placed an order and had it shipped to this location for pickup. Big mistake. Order was supposed to arrive on 5/25. On 5/27, I still had not received confirmation my order was ready. After contacting the store, I was told my order was received on 5/24 in the AM, and that nobody had gotten to it yet. 3 days sitting there without being checked in seems to be a little excessive.

The Big box store they have most everything you need to do that big or small project their prices are sometimes unbeatable the customer service is always helpful and always careful to help you find whatever youre looking for this is definitely my choice of big box stores for home and garden supplies

Unless you are very loud, male and know the floorplan changes can you keep up. Other than that it is very busy like an ant farm.

Dont ever order site to store for this store. I ordered literally ONE piece of plywood to be sent to the store. It was delivered to them by UPS on 6/28/21 and was supposed to have been ready to pick up by 6/30/21 at the latest. I called on 7/1/21 to check the status. I was told that it had just arrived yesterday (lies). I was promised it would be ready by EOD on 7/1 (more lies. I called customer service on 7/2 to cancel the entire order as I will be going elsewhere now. The customer service agent agreed that the order should have been processed in a much more timely manner and she also confirmed that it has been sitting at the store since 6/28. I will never shop this store again, in store or online.

So much seLecTion ..iT is awesome .

The people at this location are amazing. I have no complaints about the location or the customer service. But I have to give a 3-star review because of their contract with Spirit Delivery. I just had the worst morning I’ve had in a very long time and I am angrier than I’ve been in a very long time due to my product delivery today, during which the delivery guys hopped back on the truck without giving me my product, and then forged my signature on a receipt. That company has literally 1 star here on Google because of how disastrous they are. This Home Depot would get a 5-star review from me if they contracted better delivery people, but apparently they’ve been working with these absolute fools for years.

Good as long as you can find your way around the store and dont need help.

A smaller store than most of them, Im told it caters mostly to contractors. Its a typical HD other than that. Nice service, self checkout, good parking.

Home Depot is great. A place where you can get tools and materials for just about any project. The exceptional assistance has far outweighed the few times I am waiting unusually long for the key making machine. Employees are helpful in cutting various materials in the store, helping you purchase large quantities of materials and setting it aside for others to pick up, and helping get the right paint. Also, really like the text2confirm feature if a General Contractor is picking up supplies. Providence is the busiest Home Depot in RI, so sometimes they are out of items or it takes a long time to pick up an item.

Young lady at the register was extremely helpful and friendly.

Just needed a couple of small pieces of plywood. Easy to find that section.

As usual they had everything I needed. The workers are always helpful and go above and beyond to help when needed. I love that they offer 10% military discount!!

All was good till I saw this. But it is next to a Walmart.

Waited for 30 minutes for someone to cut carpet. An associate page someone 4 times and still no one showed up. Very disappointed in how unorganized this place is.

I received great customer service from Victor for my delivery I placed, was ready for pick up exactly as specified!

Everyone helps, very professional. Always happy to go there and buy anything I need. If I have any questions I receive help from anyone. What else can I say?

This store has always been a good stop to find what I need for my home. I am a home remodeler and this among other home depot stores always has what I need to finish my projects. The staff workers and employees are remarkably amazing and always know exactly what to do when they are needed. I need to find an item that no other store had and one employee told me exactly where it was and how much it cost as if another customer had asked for the same thing. Keep up the good work!!

They have what you need and the help to get it done!

I think they are much better than lowes in lowes you need to find people and sometimes the people who work there or home depot they need to b trainer how you deal with customer and hire people with experience with the material but overall home depot I think is better than lowes

Customer service was great, better than the blue store.

I am a contractor and I like doing business with Home Depot

Great service from a employee named Victor. Thanks for all the help and taking time answering my questions.

Beware. Do not buy power tools from this particular ghetto Home Depot. These guys repack returned items, and sell them as new. Sad. I am directing my complaints to head quarter.

Reserve and paid for a truck and they gave my rental to someone else.

Usually my 1st stop when looking for something like tools or materials, because this store is the closest to where I live...

LIKED WORKING HERE. FRIENDLY STAFFS AND MANAGERS.

Great store for home renovations!!

Always got wood in stock

Total confusion there. Snotty employees. Dont bother.

Never have what they advertise.Maybe its a seasonal thing

This seems to be the best one Ive been in r.i.

Tonys toy store .lmao!!! Love it ☺️

Staff is for the most part friendly helpful and knowledgeable. Ive only had one bad experience in this store about a year or so ago but not any place is perfect. I really like their brand of toilet tissue and today I bought their brand of paper towels. I usually get bounty triple roll but they were out so well see how theirs compare in quality and how long the package last. Overall its a good store

Love this place...its your home fixer upper

I am very disappointed with the discrepancy with what is reported as “in stock” for tool rental. Almost anytime I have checked online and sent someone to rent a tool that what “in stock,” the associate would say, “Oh, we don’t have that in stock anymore.” The online system is unreliable. I will never rent tools from Home Depot anymore because of this. It has caused way too many issues.

This Home Depot is is the Best! 🏆Very customer friendly and they go the extra mile just to help make sure you are very satisfied!

Im usually not a fan of Home Depot, but this one deserves five stars. I interacted with multiple staff, and they were all helpful and exceptionally friendly, instead of the clueless, lacklustre service Ive come to expect from Home Depot. I honestly still prefer independent hardware shops, but if I ever particularly need Home Depot again, Ill come to this one.

Clean and well stocked, not enough sales people to ask questions or advice

Great place, great people!

Nice, good job, less waiting, good food and services. I invite you to visit and get the vibe.if you dont want wait too much for a fast-food here is your best try

Got me right in and right out very quickly and were very helpful

Great for a homeowner every time I go in there I usually find everything Im looking for and the prices are good easy in and out pleasant employees

Theyll bring shopping to your door just purchased carpeting for the church

Good service and quality

Easy to get in and out todY

Wide open, easy to find items by section or even through the website. I didnt need assistance on this visit but there were plenty of open registers and employees were friendly.

Always find what i need. Very good and helpful service most of the time. I really appreciate the bilingual staff that helps my parents out when i cant go with them at times.

If you home 🏡 owner this place will become one of your favoritefor all you need! Make shore to stop ✋ at the garden section.

The girl at customer service desk was very helpful. I shouldve gotten her name.

Need to tidy up the place was looking for more lawn bags and needed more string for the weed wacker. Walked in found my stuff. Self check out is the best if you dont want to interact with people now.

Didnt have what we were looking for.

Good service

Employees very cain and respectful and very helpful thank you so much.

Crutches and wheelchair accessible, wi-fi accessible to customers, Rest-room accessible to customers, Parking-spot accessible, Can exchange items for better one as long as you bring it in with payment receipt within 3 months, fully ventilated: not much difficulty if you have allergies or asthma.

Was very clean and nice

Good service

I went to get a washer machine the associate was busy, the service desk tells me they donnot know how to help me use the coupon I had, I had to go to pro order, they said the service desk should be able to help me like omg, the associate took care of my order I hate the fact that the item is on backorder until January 2 but I wish someone shouldve acknowledged the time it took me for me to get the help any of these departments could have offered and offer me a discount apology? I was in a hurry to be somewhere at certain time and I couldnt make it because home depot

I ask a question and got the answer really quick and the guy knew instantly what I was talking about and he walk with me to where the stuff was, good job !!

As a Contractor I rate Lowes is better -+ believe. me. Home D is panicking-- now selling toilet paper !

Its a good place for house buildin equipment.i found wah i needed

Nice.

Good wood

Love this Home Depot I get all my house stuff here....

I’ve had nothing but bad experiences with picking up orders. You place an order available for pick up same day and you never get it the same day. You look up items online they “have in stock”, you show up to the store and there’s nothing available...you show them that it says available online and they say “oh that’s never correct” you ask a manager then guess what all of a sudden the item is available, over all not satisfied with the customer service.

Got everything we needed.

Tuesday, July 28th, 2020, 12pm. The global coronavirus pandemic rages on. 150,000 Americans dead. Mask requirements are implemented all over the country. It is commonly recognized as the most basic public health measure we can take to mitigate the spread of the virus. Not to mention its common courtesy, as wearing a mask does more to protect others than to protect yourself. Yet most of the Home Depot here are not wearing masks. Many patrons are similarly ignoring this extremely easy-to-follow public health recommendation.As is typical of my experience with this chain of stores, of the six employees I asked for help (I sought out ones wearing masks), zero were able to assist.

Has things you’d probably need... but the staff is crazy for not knowing where anything is lol especially the dudes in the back where the wood is they don’t know what’s going on and who’s in charge

Excellent customer service every time I come in !

Good size inventory and helpful staff.

Great service. Curbside pick up

We are in an RV and called for parking and the supervisor a home depot okayed it. We enjoyed a quiet night after some misgivings at first. Park out of the way and take up 2 spots as many park to take the bus. There are city permits used I noticed allowing park and ride in the dash of some vehicles. Always get permission at business sites village ordinances and lot facility ownership determines authority...do not get towed...

Clean store. Very helpful staff. Courteous and friendly customers.

The self check out associates were not helpful, just the opposite, Joseph Polouski is a combat-Wounded, and was treated badly, this is a Disgrace, and cant happen anymore

Great staff and customer service.

Best store in the great US 🇺🇸 👌!

I always choose Home Depot over Lowes. Why? Honestly Lowes has a lack of knowledgeable employees your better off asking advice from a customer at Lowes. Most of the time Home Depot has workers that understand what hinges are I had a guy at Lowes tell me they dont make them lol 😂 🙈

Worst store Ive ever been to. Rude associates never can get through managers to let them take care of the issues. They maybe busy but no customer service.

I often need assistance locating exactly what I want so I find the staff friendly and helpful.

They always have a quick response to help you inside the store have been shopping there since they opened many years ago

Self checkout was a breeze. I wonder why rest of in person check out was empty,about 7 of them.

Easy to reach by car or by RIPTA. Bike or walking would be OK, too, but I didnt see any kind of bike rack. Ample, free parking. Theres a traffic control light at the entrance/exit so a left turn from the parking lot onto Charles St is easy enough. I had to wait quite a while to get help at the customer service desk in order to get directions. When I did, the person had no idea what I was asking for. Luckily for me, another employee nearby knew what I needed and could tell me precisely where to find it. Once in the spot that had the particular part I needed, however, there were NO employees in the vicinity who could help me with specifics. I finally left with a part (and a cold diet Coke), and hope it is THE part I needed. I think this particular store is under-staffed. Maybe the staff are under-trained also. I have been in other stores in the chain in which an employee was always near at hand, and the employees could direct me quickly to whatever part/s I needed. This store was a little weaker in comparison to others in the same company.

Its a D U M P....DUMP!! DIRTY, TRASH INFESTED all around the building and parking lot areas!!

Awful sales ppl and high prices!

Awesome service for sure 1st time there and it was great

The workers were helpful and wore masks and were self distancing. Very good.

They had most building supplies but rental area can be confused as to what they actually have in stock. Call ahead if your renting tools so you dont waste a trip.

First time here early morning. And I can tell you right now, that was the last. So many contractors, all of them stressed and in a hurry, and for sure they did not have enough staff to deal with all of them. A quick buy tool us almost 45 minutes.

Thank You Home Depot for making me my new keys I lost them I have no problems with Home Depot thank you so much now to get home with no problems Angel Rosa

Tried to call Every department for over an hour And couldn’t get anyone to answer.... not surprising though after experiencing horrible service in person.

They have everything you need and can help you find what you want.

How do you give an adult toy store a bad review.

Always find what I looking for

Very friendly staff, very great selection

Because of this covid 19 pendemic I have never felt as unsafe as I did last night at the HomeDepot store on Charles st in providence RI.As I accompanied my son I witness several employees walking around the store with their face coverings brought down below their mouths.I proceeded to called 1800 HomeDepot to tell them of the situation as a costumer walked by me with his mask on his chin as if that was going to protect anyone. He heard me on the phone and lifted his mask but later took it down. I then walked to tell someone and saw 3 employees with their face coverings on but yet another costumer on the same isle not wearing his and no one said anything. At that point I decided to really look at my surroundings and I lost count of how many people were doing the same thing. The lack interested for the publics safety at this homedepot store has given me second thoughts about ever shopping there again. To make it worse I walked up to I believe was one of the store managers who was standing behind the counter to ask him for the store number and he too had lowered his face covering. Incidences like these are one of the reasons we just had a spike ofcovid -19 cases in RI.

Have not really found anything I need it there lately but they are a good store to go to if you dont know what to do

Crazy busy today but the employees were still super pleasant