I decided to use this pharmacy because i saw online that they offered express pay and curbside pickup. When i arrived at the pickup spot, i called the pharmacy and she told me that i need to come in. I explained that i am immune compromised and have already paid, and i saw online that they offer curbside pickup. The pharmacist i spoke to was rude and insisted i come inside. My husband luckily was able to go inside for me, and said that no one in the store (including pharmacists) were not wearing masks. To make matters worse, they were completely incompetent in sorting out my order which lead to the order taking an incredibly long time. Pretty disgusted by the way we were treated as an immunocompromised individual in the middle of a pandemic.

Stephanie at the front register was so rude, I was shocked. In the 30 years of being a customer of Walgreens, Ive never experienced the same lack of customer service. There must be no, or very little, customer service training and no accountability by management at this store. This employee should either be trained for a customer service position, or if untrainable, have her work freight. Certainly not what you want your customers to deal with.

My and my wife went in to print out a FedEx shipping label and were rudely ignore for 20 minutes while we stood at the counter. I then proceeded to politely ask if we could have some assistance to which the counter employee, without turning around, replied Ill help you when Im done with everything else Im doing, if you dont like it, then leave. Which we did and will never be returning for any other products or services.

Made an appt for my 91 year old dad who is on chemo and immune compromised and was told he couldnt get the covid booster shot. They were rude and didnt even help him read the form for fill out before she told him that he doesnt qualify!!!! Will never go to this store again. Went to Safeway pharmacy and he got his covid booster shot. Thanks for nothing!!!

What a horrible place. Dont try to schedule a vaccine with these people. They go out of their way to send you to a different place and refuse to help you set an appointment over the phone. What a joke.

Do not use this location as a FedEx drop-off point. I dropped off a package here and was interrogated repeatedly as to what were the contents of my package. I have a FedEx account and have used them for years and have NEVER been asked about what the package contained. Not sure if this is Walgreens policy, or if it was just the clerks curiosity (Michael), but you can be sure I will use one of the many other drop-off locations in Prescott next time I ship via FedEx.

This place has a the SLOWEST checkout process ever. The majority of employees are extremely slow and the card machine has to ask you 20 questions just to pay for something. I just don’t get it honestly. I go out of my way to go to CVS because I don’t have time to wait 20 mins in a checkout line at Walgreens.

Very poor customer service. New ID everyone policy makes no sense I must show my ID and my wife was with me a d they want her ID and our developmentally disabled son age 28The most lame policy ever I will go elsewhere from now on

I cannot possibly express how much Melanie defines the standard for customer service and hustle. For a year I have watched this beautiful person give customer after customer her 100 percent attention. Never in my life have I met someone so productive and determined.Watch out Walgreens because when I open up my business next year I am going to do anything I can to make Melanie my head of staff. Thank you Melanie for setting the standard.

They interrogated me and said I can only send money to family, I went to Safeway and used the exact same company/machine and they said nothing. And older manager there is rude and uncomfortably watching people

Crowded and service stunk.

Walgreens doesnt require patrons to wear a mask in the store. I guess they dont care to protect their staff or customers.

Nobody around to help locate items. Ok cashiers. Feel followed? You probably are. Since Prescott area is a rehab addiction town. They have too. Camera. Plenty of candy deals. Lots of photo supplies. Great place for tourists to shop. Variety of everything. Liquor store inside to the left. HUGE selection.

Awesome love them

The pharmacist, Allison Krautzberg, is a very astute and knowlegable pharmacist. Always a pleasure to see her!

Very friendly and helpful employees! Quick checkout with friendly cashier.

Not too friendly

Social distance observed. Masks on employees.

This Walgreens has to deal with alot of homeless people, and they do a good job in spite of the trouble. I have run into staff that were real jerks, but they dont stay long. The majority are nice. The selection is good.

Wouldnt accept my out of state ID even though the ID law changed months ago. Tried to explain this and the manager was very rude, said it could be a fake. Screw this place.

Best holiday hours and late night help

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