MR
MRD Quality Automotive Services
3427 Race St, Portsmouth, VA 23707, United States
Comments
Aa
Review №1

I took my car to this shop after some locals recommended it to me. My engine was making interesting noises and was losing coolant and I wanted them to try to figure it out. They told me what they thought the issue was and that I shouldnt drive the vehicle. They told me that if I had the work done with them they would waive the diagnostic fee. They quoted me a price for the rebuild and told me 3 weeks. After receiving the parts, it took them 7 weeks and 2 days to get the car back to me. During this time, they decided to not waive the diagnosis fees and added extra fees without discussing them with me. I had to call them every week to get an update and they never updated the timeline. For reference during this time, my other vehicle had $10k worth of body damage repaired from a drunk driver hit and run in 3 weeks and they called me every week during the repair to let me know how things were going. After receiving the car, it sounded worse than before. They stated that my timing chain tensioner needed to be replaced (this was replaced 4000 miles ago) and that my vacuum reservoir was cracked. The vacuum reservoir was in fact fine, they had connected my vacuum hosing to a check valve backwards. The timing chain noise was in fact an improperly torqued bolt from their engine rebuild. I called to request a partial refund due to improper work, as I had to pay another shop to figure out the improperly torqued bolt. They offered me a small partial refund and said that they would mail me a check. Well it has been almost 6 weeks now and I have not received a check. Its very frustrating to pay over $2k for an engine rebuild minus parts and get this kind of service. I dont believe I would ever take my vehicle back to this ship which sadly renders the warranty they offer useless. Overall terrible experience.Edit: Received partial refund check. (10/13/2021)

Pr
Review №2

The effort put in by these guys don’t go in-noticed, they put in the extra hours/days to get what they need done. Family friendly vibes from each member of the team. Very helpful. Got my car back from them with many new parts put on, drove fine right off the bat.

st
Review №3

Absolutely Amazing place.Gray and Matt are legends i showed up with a blown up motor and drove away with 100 more horsepower and no issues.Seriously great customer service with very down to earth people.You can trust these guys with your car for sure very happy with my decision.

No
Review №4

This place was once a hero in my experience but right now these guys lookin like straight snakes...i bought them my new purchase askin them to diagnose n figure everything thats currently wrong.. they tell me just needs tune up ...600$ ...really???Then after they over charge for tune up they say i need a new cat converter..wow in a full diagnosis shouldnt that been on top of list???Long story short dont come to these guys they sill steal your money and wont put ur parts back on right..freakn pathetic..i ended up payin 1760$ for a car thst wont start and wen it does basically moves like a 2 cyl engine wen i own a 6 cyl..im very higly upset wit my last experience and will never recommend these people ever again. smdfh

MI
Review №5

Great shop great service knows how to treat their customers right and very patient prices are fair and the level of work and knowledge is beyond belief.

An
Review №6

Did not like it did not get what I was expecting was not on time dont think I got a good job I got a tune up on a 370z and it ran worse after the tune.it cost $995.

mi
Review №7

Excellent service and highly knowledgeable

Ta
Review №8

Had a really professional experience with Millennium and they sorted my mechanical tensioner purchase for the KA24DE so easily!!!

Ju
Review №9

I am a dealer out of Virginia Beach I called down there to check on the car and i was told pound sand. I am a rep able dealer. Every other place that i send a car to get fixed, gives me a diagnostic fee. This place is a scam, this place takes your money. They couldnt even tell me how much their services cost even by the hour. I completely do not recommend this place. I suggest getting a trained monkey fixing your car before coming here.

An
Review №10

I can’t say enough good things about this garage. My 2011 Nissan Juke engine ate itself alive at 80,000 miles, and even though the dealership mechanic told me it was a manufacturing defect, Nissan wouldn’t do anything about it. The dealership wanted to pull my engine apart to diagnose the problem for $4,000, and sell me a new replacement engine for another $7,000. Millennium was able to find a used engine, and replace my busted one for a fraction of what Nissan quoted me, and they even found a guy to buy my old turbo to help lower the cost more! It was no small job but they had it buttoned up and back on the road good as new in a week. So the moral of the story is avoid Nissan like the plague, and trust these guys with your repairs.

Ja
Review №11

Would you want to pay a shop that will nickel and dime you or pay alittle more and get it fixed right the first time and run like new? They put my car on the dyno and figured out exactly what was wrong then got me out the door in a few hours. Very cool people and they like to talk about cars so I can tell they have a passion for it and not out for taking people hard earned money. I found out they been in business since 1999 and it shows.

BO
Review №12

My car did not run for at least 3 years they were able to fix it and diagnose all the issues in a very short period of time. I wholeheartedly recommend this shop for all your automotive needs they definitely are looking out for the little guy.

Jo
Review №13

Great place!! Custom Fab shop, Repair, Go Fast shop..

Ty
Review №14

The service was slow, the repairs were shotty, and the customer service was aweful. I had my 06’ STI’s short block replaced here. They said it would take about 3 weeks to get it done, and it took them over 6. When they did ‘fix’ it they said they found out the heads were scored and had to rip it all apart again to replace them. This is annoying because they had 2 opportunities to have seen this issue prior to test ride from disassembly to assembly. AND on top of that, I asked them to put on a different exhaust (which they did) and then did not give my stock pipe back because it would have “been illegal”. Which they never disclosed this upon initial request. I went here because they were priced better than others, but it ended up being a total money pit of a shop. Should have gone somewhere else

Er
Review №15

Matt is awesome!

Ta
Review №16

In and out with the part I needed.

Gr
Review №17

Personal service. professional

Ni
Review №18

Professional and worked fast

El
Review №19

Only mechanics that could figure out my trucks problems!

T.
Review №20

10/10

Information
20 Comments
4.1 Rating
  • Address:3427 Race St, Portsmouth, VA 23707, United States
  • Phone:+1 757-853-7771
Categories
  • Auto repair shop
  • Engine rebuilding service
  • Transmission shop
  • Welder
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations