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Verizon Authorized Retailer - Russell Cellular
1601 N, I-27 Suite A, Plainview, TX 79072, United States
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Verizon Authorized Retailer - Russell Cellular
Comments
Ma
Review №1

If I could give this establishment 0 stars I would. My husband order and pain in full for a new phone. After the phone was delivered to the store, it was sold out from under us by an employee to another customer. Verizon is now saying we can no longer have the deal that we already paid in full for as the promotion period went out. Offered us a 20 dollar inconvenience fee. Pathetic customer service and very poor business practice. Will not return to this store or Verizon for that matter.

To
Review №2

Verizon store in my area felt every inviting and service was excellent. Any questions I had were answered, I would absolutely recommend to friends and strangers Thank you so much for making my visit very welcoming. Have a blessed day or evening in Christ Jesus

La
Review №3

This location always helps me with my issues and they do it in a pleasant manner. Today Andy was very helpful and knowledgeable. Thank you

Ni
Review №4

His very nice n very helpful with us took his time answering questions n explaining everything that we needed help on,

Ma
Review №5

The mood of the store was very positive and upbeat. Joel and his staff are very professional and helpful. Very good people skills didnt feel pressured to purchase anything, but still came out with extras. Great experience!

Ch
Review №6

Great service! There was no wait and had all answers to our questions.

Gl
Review №7

Everyone at the store was super friendly and Andy got me all set up with a new phone quickly!

Ja
Review №8

Very nice and clean. The guy was very nice and helpful

Ma
Review №9

Andy was excellent help, extremely friendly and enthusiastic. Go see Andy for all your questions and needs at Verizon!

Sh
Review №10

Very knowledgeable, friendly, great service and choices. Chris takes the time to find what will work for you.

Ly
Review №11

Been here 50 minutes waiting. The clerk hasnt acknowledged that Im even here. If this wasnt very important regarding my service, Id leave. Not real busy as you can see and they close at 7 pm. Oh, another customer just walked in...ha but Im going to get my time in. Feel bad for them.

Ju
Review №12

Great service. Had me in and out quick

Ca
Review №13

He was very informative and patient with me learning the new iPhone. Will continue to be a returning customer.

Va
Review №14

Joel and his co-workers were very kind and attentive. They made sure we were taken care of and explained everything that was going on.

cr
Review №15

Aspen was awesome helped me with everything I needed. No problems what so ever, didnt even pay a penny for my new phones. Thank you again aspen 🥰

Ka
Review №16

Very quick service and the girl that waited on me was very friendly and 5habked me for coming in!

Br
Review №17

Ryan my representative, did really well. He is a new employee, but I like that he is not afraid to ask questions so it is done right. Both representatives there had great attitudes!

Pa
Review №18

Joel was very helpful, friendly and knowledgeable. Helped us get all set up and out the door quickly.

Ty
Review №19

A lot of help finding discounts and best deal for me

Kr
Review №20

Andy was alone in the store, but helped us and other customers while he waited on customer support for our phones.

Li
Review №21

Great Customer Service & I was in and out quick!

Li
Review №22

Joel is the best associate and do great in helping me!

Mi
Review №23

Ryan was very helpful and friendly, will be recommending to all my friends.

PJ
Review №24

Jeremiah is totally awesome. You want good service from someone kind, well mannered and very helpful ask for him.

Ma
Review №25

Always has been a great store to visit! Employees working this last visit made it a great experience!

Je
Review №26

Aspen did an amazing job she was upfront and honest 10/10 would highly recommend

La
Review №27

Jeremiah was very helpful, polite & professional. Doing an awesome job!!!

Ve
Review №28

Aspen is great and did wonderful!

Ro
Review №29

Angelic was very professional and respectful thanks she is awesome 👌 👏

De
Review №30

Ive been waiting for two hours for who ever that runs this store to get back from lunch. This is ridiculous

Wa
Review №31

There @ 2.25p. One customer representative. Five people in line. Not good. I left.

Ea
Review №32

If I could give zero stars, I would... Zero intelligence between the 3 people working. Unprofessional attitude and attire. Only approximately less than a dozen phones to look at. I will NEVER be returning to this store and will informing everyone I know here.

J
Review №33

Very friendly and swift service. The sales person, Victoria was very helpful..

Ri
Review №34

She was a great person

Ma
Review №35

Very helpful and super nice.

Du
Review №36

Last month we tried to get a family member a new device. We were told the phone was a hundred dollar upgrade what we werent told that it was also a $600 paid in payments for 24 months. This was told to us by the manager who bald faced lied to us!

Ra
Review №37

It was awesome got the help I needed!

Te
Review №38

I got the feeling they didnt want to help me because it was close to closing

wh
Review №39

Amazing service I love my new phone

Mi
Review №40

Pretty girls and good service

Do
Review №41

Great service

Information
8 Photos
41 Comments
4.4 Rating
  • Address:1601 N, I-27 Suite A, Plainview, TX 79072, United States
  • Site:https://russellcellular.com/?y_source=1_NDE2NTU1Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 806-288-1581
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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