My experience with US Air has been terrible. These guys don’t handle customer issues on a professional level, they offer no insight or input on how to actually address customer concerns, and if you are dealing with a warranty claim be prepared to sit idle for several days with a broken AC. I’ve been dealing with several employees in particular, and these gentleman have absolutely no sense of urgency to guide a customer through any type of warranty process.Here’s some feedback:Be accountable. If you say you are going to help your customers then actually help them. Many times I had to call him on the phone and stay on top of him to find out the status and many times I would hear “sorry we got slammed”. That’s not fair to place that on a customer who is waiting with a broken AC.Take an active role in helping your customers problem solve. I came to you guys saying the new outside mini split unit I had came with no charge. You shrugged your shoulders and told me to call Samsung, with no interest at all. What better way to tell your customer “not my problem”.. very unprofessional. Even the Samsung HVAC manager had a conversation with G****** on the phone and said “Why are you guys giving this customer such a hard time? We already approved a new unit, go ahead and submit the warranty claim”.. you’d think with all that it would be enough but nope.. 3 days later still nothing.Frustrating is an understatement..

Love shopping here! These guys are awesome, will go out of their way to help out, great prices, friendly, knowledgeable....They deserve 10 stars :)

John is very helpful. He was diligent in verifying the dimensions of a coil that I had to fit in an old heater cabinet. Thanks!

Always helpful and efficient staff. Our distributor of choice!

Great service, they really go above and beyond to make sure you are satistfied. Couldnt ask for more day in day out.

I have to say John went above and beyond to help me locate a product that no one else would take the time to do. Its people like John that make a big difference in the customer experience. He is awesome. Thank you John.

Great wholesale supply house for York parts and equipment. John, Robert, and Dillan are very friendly and are dedicated to customer satisfaction. Quick responses, and reasonable answers. I highly recommend going here for all your HVAC supplies and duct, despite bad home owner reviews!! Thank you for making the job easier.

Great people John is awesome always helpful always have my part Ive been going in that store for 5yrs never have I had to order a part they always have it great people and the prices way under every other distributors

Robert and John are always a huge help when gathering supplies. They are limited by their location on product, but are friendly great people to deal with for years now.

Very helpful and knowledgeable.Especially the big guy

Absolutely love this place

Our favorite parts house. They always get us what we need and have us out quickly. John and Robert are top notch.

Already having problems with 2 of the 3 Yorks ACs that I purchased in the last 6 months. Yorks Phoenix dealership is not responding to my vendor Degree AC in Phoenix who installed the ACs inspite of several reminders. Could someone from the corporate office please connect and have the cap tube issue fixed. My vendor should be fixing the fan issue tomorrow and he mentioned that York does not have the best customer service response time.Thanks

John and Robert at the store off of Rose Garden are the best! Always helpful!!

Cool dudes and friendly staff

Love this place.

Robert and Jon are awesome..Dillon too..