I brought my car in at 9 a.m. in the morning and I was pleased to find out that I was given free Uber service to and from Pacifico.The customer service representative Amanda was extremely pleasant, very informative, very helpful and very respectful..I feel very confident driving my car for the winter now. I also can really feel the difference in the service that was performed on my car.I like how Hyundai contacts me when my car needs to be worked on. They did a very good job.. I highly recommend them

Bryan was super great in the start to my car inquiry process. Christina and Juan were both so nice and helpful when I arrived and through the first steps of my purchase. And finally Mike was a pleasure to finalize the car purchase with. I would highly recommend this dealer, they dont nickel and dime and add on dealer BS! They work with you and are so helpful. 10/10!

Amanda White greeted us with a smile, two seniors who got their appointment day wrong. We can do your service, so you dont have to come all the way back, she said. So she did. Very pleasant and very nice. Answered our questions and explained the pricing.Most pleasant experience Ive ever had at Pacifico Hyundai.

Heres what I learned about Pacifico Hyundais Service center in the last two visits: they dont listen to customers, theyre not properly diagnosing issues and they charge you for items you dont need.My first visit was to check the transmission, perform an oil change and diagnose/fix the headlights on my vehicle. They diagnosed the transmission and headlight issues but never performed the oil change. I also notice as Im leaving the parking lot that the turn signal was blinking rapidly; I didnt have that issue prior to bringing the car in.I return a few weeks later for the transmission follow up and mention the oil change and turning signal issue (the service advisor suggests that its likely a bulb that needs to be replaced). They needed to order a part to fix the transmission leak, so after two days at the dealership I pick up my car to find that the turn signal is still doing the same thing as before.Were there any diagnostics performed before they charged me almost $40 to replace a bulb (something that would cost me $5 at the normal shop I take my car to)? I went back into the service center about the turn signal and the response was along the lines of, I cant do anything for you now but I can address it if you bring your car back.This felt like the typical dealership taking advantage of someone who isnt a mechanic.While Im thankful for the maintenance that was performed, it was also clear that I wasnt being heard.I wouldnt recommend Pacifico Hyundai Service center to anyone and I certainly wont return. If you wouldnt let your family member drive a car that you performed maintenance on, you shouldnt let anyone else.I rarely EVER write a negative review, but I had to share this experience.

What a wonderful experience. Mike & Chris were absolutely fantastic. Go here and theyll take good care of you. Ill come back here for another purchase.

Staff is friendly and very helpful. Knowledgeable and does a great job of keeping my cars on the road. I would recommend the Hyundai dealers and service department. Also I love my Hyundais!

Ive used Pacifico for several years now. When it comes to getting my car checked and repaired, I really trust the expertise at Pacifico. My service advisor Amanda clearly explained everything in she anticipated my car would need serviced (based on mileage) before starting. When picking up the car, she noted that some of the services she anticipated, like filter replacements, were not necessary at the time, so she omitted them. I appreciate that honesty in making sure Im not wasting parts or money.Ive also found that Pacifico does a fantastic job in making sure their customers have access to their services. While they have your car, they make sure youre well taken care of. For example, when setting up the appointment online, the system asked questions about preference to drop off or wait for the car. Both after my drop off and for pick-up, Amanda set up a ride share request between my home and the service center. Its those thoughtful measures that make Pacifico a great team to work with.

Been a valued customer for 11 years.Staff are always nice and courteous.They, so far, have done good work. Only one thing, is that most times you have to wait long for an Appt. Otherwise their a good dealership. Hope it stays that way.

Mike made this process very easy and even went the extra mile to follow me to drop off my rental car and drive me back to the dealer so I could leave with my new car the same day. He wasn’t pushy and was very knowledgeable and that really made a difference to me and made me a lot more comfortable in making this purchase. I highly recommend.

Service staff were extremely friendly and helpful. Appointment was finished in a timely manner!

Experience was great. Juan was a great salesman, he made the process very smooth and very informative through the whole process. The whole team was extremely friendly and hospitable. In my life I purchased vehicles at 5 other dealerships and this time was by far the best. I will definitely tell anyone I know that is looking for a car to go to pacifico.

I spent several hours here while my car was being serviced and I was treated with so much kindness and respect. Special shout out to Jorge who took care of me the entire time I was there. He showed me where to find the complimentary water bottles and coffee, checked in to make sure I was doing alright and made sure I found my car okay after the service was complete. Jorge I’ll see you around Christmas for some cookies!

Excellent service!!The service department addressed and fixed my concerns with no surprise fees. I won’t take my car anywhere else.Amanda ‘the voice of service’ is a jewel!!

I enjoyed my experience here, and having Mike help me with every step in the process made it that much better. Mike was so helpful and made the whole process of purchasing a car comfortable. Everyone else was friendly and didnt give me any problems whatsoever. I would recommend coming to Pacifico if youre thinking about a vehicle or service in the future. Ill tell everyone I know to go here!

Pacifico is a good dealership to help me out when all overboard for me and Ill probably have was getting in touch with my warranty people to get the things straightened out with them I love it Im coming back

I have come to Pacifico Hyundai for many years. I have always received great service!Today was no different. I noticed when I started my car. One of the light on the dash board stayed on. The service team knew right away that it was my air bag. When the gentlemen at the desk told me that I was done, I was pleasantly surprised. Then, he told me it was under warranty. I was so happy! How would I know it was under warranty? I would have just paid them. I trust them and have confidence in their knowledge, their service, and in their integrity. I would have given them 10 stars!!!

I leased a Hyundai Sonata at Pacifico Hyundai last week, I thought that going to a dealership being a woman would be difficult, however it was just the opposite from the sales woman to the management I couldnt of asked for better service and how knowledge and fair everyone in this team worked together explaining how this all works. I told them what kind of car and cost I was looking for and they worked it all out for where I was comfortable signing my name on the lease. I.would certainly recommend Pacifico to anyone who was looking for buying or leasing.Thank you all for making this happenDiana Manzoni

The employees are knowledgeable and friendly. I had an awesome experience when I purchased my Elantra. I just had my first free oil change. I was in and out!

The ABSOLUTE WORST dealership I’ve ever been to. The staff is incompetent at best. They showed no concern for their customers today and gave unreliable information. They aren’t even knowledgeable about their own inventory. I relied on their information and provided all information, including a credit check and when I arrived the car was already sold-YESTERDAY. Meanwhile, today, I provided all the documentation needed and arrived to pick up a car that wasn’t there. Now they are trying to sell a car they have no photos of and is undergoing work. Beware of this dealer and take your business elsewhere.

Brandon was an excellent sells rep. Everything went smoothly. The people here are very polite, friendly and warming. It’s wasn’t about making a quick sell, they cared about my needs and wants. My mother loves her new car. I would recommend and use this dealership for now on.

This is the only dealership I trust! The process was made as easy and smooth as possible. Customer service is top notch! They truly care about what the customer is looking for, you never have to worry about being taken advantage of. They are always excelling to achieve the best for the customer. Brandon was a pleasure to deal with!!

Hyundai must be changing. Drop car off in morning. I called them they had no knowledge that I dropped it off. I talk too 7 people. Jay got me me to I the right person. George.

The service at Pacifico was excellent. I waited for the service to be completed. My car was quickly put into the the bay and returned to me in a very reasonable time.The service managers were efficient and very helpful.

Good and knowledgeable people great job thank you

Another smooth transaction at Pacifico Hyundai. Special thanks to Mike C. and Joe S. for their help and their professionalism. Two great guys who make the car buying process easy and enjoyable. Thanks again!!

Amanda and Dennis are absolutely a dream. Im so impressed with Amanda, she was so knowledgeable and explained everything to me. shes so friendly and Im so happy that she could help me out. Dennis was also great, really broke things down to anwser my questions. I really appreciate all the help they gave me.

Brandon at Pacifico helped me immensely with the purchase of my car. I called ahead to select the vehicle I wanted and he had it right outside when arrived for a test drive. This was a little surprising for me as Im 18 and it was great to be treated like an interested car buyer. In addition while all the other Hyundai dealerships are charging a premium on MSRP due to the car shortage, Pacifico held firm and did the right thing. Kept the cars at MSRP rather than moving with what they could make. I highly recommend this place for a purchase of your new car. Thanks so much to specifically Brandon and everyone else at the Pacifico Hyundai team!

This place is great. The people are even better. They are welcoming and they made me feel at home. Nothing but laughter and a good time all while purchasing my new car. The process was fast and convenient. Check out their snack cart the have a huge selection lol. But, these are great people and is perfect for new drivers and women. I didn’t feel pushed into buying anything and they made sure I left happy.

Super easy process. Walked out with a precertified used car the same day. Mike, Brian, and the rest of the staff made everything easy and comfortable. If I need a new car I’d definitely go here again. Thanks again!

They are courteous and very thorough. They do a good job. I appreciate the time and effort they put into servicing my car. Im very happy with the service.

Ive never had a bad experience here. Ive had my car for almost 8 years, and I always come back to the dealership for mechanic service because I trust their work. Also, it helps that the customer service is PHENOMENAL! Dennis and Amanda are polite, professional, and very helpful. Ill be purchasing a new car next year, itll be with Hyundai pacifico.

The customer service was great.. the wait was long but comfortable and socially distant.. the place was clean and had a very friendly atmosphere.. a little pricey but its a dealership thats expected! My service was accurate and I was glad I took my vehicle here for service

Fantastic experience purchasing a new car! Everything was extremely smooth and the staff is extremely helpful and energetic. If you want to work with someone extremely knowledgeable, friendly and helpful, ask for Michael Conahan. He was laid back and focused around customer service. Really shows everyone how it should be done!

Omg what a wonderful experience to lease a 2022 Hyundai Tucson here today with Kristina Weeks! First all the staff here are kind, professional and will bend over backwards to help you and answer your questions. Kurt was a rockstar understanding the rules for registering in Delaware when purchasing in Pennsylvania. Joe Simonini in finance was pleasant as well. They didn’t do the crazy over sticker and no high pressure. We were able to get a limited and there are great features. If you come here ask for Ms Weeks from Jersey and say Barbara from Delaware sent me! You won’t be disappointed

I am a new Hyundai owner, and just started working with Pacifico, but so far I have had a positive experience both with the sales crew and the service department.

I find the staff friendly and knowledgeable.

This place is pretty good although honestly I have considered trying out a different place at times.Things that I feel could be improved are:Having a more clearly readable print out of what the service options are and what the prices are when I am at the counter deciding how much work to get done. The last time I was there it was all verbal and it was quite hard to follow and keep all the mental math and comparisons in my mind.Similarly I think a better visually designed print out receipt and description of the work would be wonderful. I feel the one they use looks on the antiquated side and again is kind of hard to follow, with a lot more text than what is necessary.They used to give me a paper copy of the multi point inspection, showing what things are in good condition, what are in a yellow area that they are something to watch out for but maybe don’t need to be replaced quite yet. I really value that but the last two or three times They have not given me that piece of paper.What I’m really impressed with here is them providing free pretzels at least until they run out. And how they offer a free Uber service to take you back home while your car is being worked on is also a fantastic benefit.

First of Amanda is amazing she courteous knowledgeable and very nice person. Thank you for fixing my car you guys did a great job Im happy Ill be back.

The staff was very friendly and helpful.. Juan Landivar was great he went above and beyond to make sure we was able to get our new car!!!

The *! technicians!* couldnt find from where the tires noises coming from!!!!They said maybe you have to change the tiresI paid them for letting me 2 hours waiting in the waiting area.I went to the closest regular mechanic30 minutes he found the problem.Never go back.

I appreciate the service today and concerns go further with the constant runner light bulb that continue to go out and it was brought to there attention but not taken with consideration and time frame

The last three cars I leased were because of my salesman Earl Hill . He has always been professional and knowledgeable of my choices for new cars. Earl also handled my paperwork in a timely manner. I will definitely recommend Earl to anyone I know that’s needs a car.

This was the second lease from Pacifico and we were very happy with the outcome. Very professional and strange to say no stress… Steve is the best

Quick and efficient. Friendly salespersons who were not pushy. They were very accommodating on timing for our family. Great experience overall!

It’s always a pleasure to be serviced by Pacifico Hyundai. The staff is very professional and service required is excellent.

We are so satisfied with every part of this from the appointment making thru to the visit today, staff was very pleasant and knowledgeable. Thank you all for making this a positive experience, car issues are not easy on families, you know how to help make it better!!

This is my 3rd lease with Pacific Hyundai. My salesman this time was Lamont. He was excellent! I must say I return to this dealership because of Chris Harmer he treats me as if I am a Pacific family member. I would and will recommend this dealership to anyone the needs to get a car.

Pacifico Hyundai gave us the best deal for the car we wanted and Steve and Bryan were kind, welcoming, understanding, and easygoing in the process of leasing our new car. I definitely recommend them and Pacifico Hyundai. :-)

Went to look at a 2021 Tucson & trade in my 2019 Tucson on Wednesday. Sales associate Brandon & sales mgr Chris were very nice. Negotiated a trade in amount, purchase price & finance amount with monthly payment. Did not make a deal on the spot because I wanted to go home & think about. After a few hours, I called back & spoke to Brandon & advised him I’d like the monthly payment to be $5 less & I would like wheel locks included. He said he would talk to Chris & get back to me. Brandon called me back a few hours later & said that they would lower the monthly payment by $5 but I would have to pay for the wheel locks. Really, they couldn’t throw in $50 wheel locks on a $25,000 vehicle? I said to Brandon that they were willing to lose a deal over $50 wheel locks? Apparently so & then I ended the call totally disillusioned over their not wanting to do a deal over $50. I slept on it & woke up the next morning really wanting the new Tucson. Called back & spoke to Chris & said I would do the deal. They will give me the wheel locks at their cost. Went in today to purchase the Tucson. Did the deal then went to the cashiers window to pay for the wheel locks so they could be put on. Signed all of the paperwork then drove off in my new Tucson. Still can’t believe they were willing to lose a sale over $50 wheel locks.

Steve “BowTie” was Great 👍 highly recommended you see him

Overall a wonderful experience. Mike in sales was great!!!!Some issues:1. I got a MUCH HIGHER trade in when I entered info online! Even with scratches, etc, I believe the number should have been higher.2. I had an appt to see a specific car. Nobody called or texted to let me know the car was gone! I would have made up my mind before coming out!3. I know it is the finance persons job to encourage buying warranties, etc BUT I am now spending $150 MORE per month than I was spending! When I tell you NO I CANNOT AFFORD YOUR WARRANTY, LET IT GO! NOT at all fair to the customer!

Fantastic service. And I love love LOVE their lyft/uber service that takes you home and returns you when your car is done :-)

Horrible customer service. Our sales rep was Brandon, and it is interesting that others have had a good experience with him. I could see the cars better if I was just looking around myself. He did not offer us a test drive, which is totally fine, but I asked if I could take a look at the cars interior and electronics and stuff. He hesitantly said yes and that he should go in to get the keys. He went in and didnt show up for another 10 minutes. We just walked ourselves out with the terrible service we got. Will never go back again.

My service today was efficient thanks to Amanda White’s awesome customer service! From the time I drove up, she was friendly, she listened and she was understanding (as she always is). I appreciate that my scheduled service was completed in a timely manner.

I was greeted by friendly staff, and I received a phone call about every step my car went through. I must say I am very pleased with the service I received.

Fast and efficient service with a friendly team of experts. I highly recommend Pacifico Hyundai.

Very, very, very,,pleased with all services from all hyundai employees 🙄,, These guys do whatever,,however they have to, to meet your needs,, LUV THEM ALL 😀 👍 ❤

I took my vehicle in yesterday to be serviced, and the customer service I received was TOP NOTCH!!! Shout out to my service rep Amanda for going above and beyond to make sure I was satisfied and notable mention to Rob for checking out my car. Excellent experience all the way around. I look forward to my next visit

Was easy to wait for my service to be completed.

Very very excellent service! Got me out of my 21% interest rate! Loved everything about my car and the place!

Juan was fantastic to work with. I was in and out with my new 2021 Elantra in under 3 hours, and felt like all my questions were answered thoroughly. This is my 2nd car from Pacifico - great choice for those in Philly looking for a convenient but professional location for Hyundais.

Brought my car in for inspection and maintainance. Services were performed in a reasonable amount of time. Service was as always friendly. I would highly recommend them.

I wanted to thank Pacifico Hyundai for making my car buying experience, awesome 🤩

Amanda at Hyundai Services has been spectacular. I’ve been losing motor oil frequently from my vehicle and had to add multiple quarts often. I’ve addressed this with previous Hyundai services unfortunately after many visits and attempts they could not find the source. Until Amanda decided to pursue an oil consumption test for my vehicle. With this test, she was able to diagnose the increase burn rate of my motor oil. Amanda notified Hyundai to address the problem. Initially they denied the claim and would not cover for it however after Amanda‘s persistence they approve to cover the majority of the expenses. I am grateful for Amanda for all her diligence and thoroughness. I appreciate all of her assistance and should be commended.

Pacifico Hyundai lied to me - don’t trust this dealer. I drove 45 minute each way to test drive a particular vehicle (Santa Fe) which I previously had confirmed (with John) was available to purchase, only to be told upon arrival the vehicle was actually not available. So I was lied to and they wasted an hour and half of my time. Just rude, untrustworthy and don’t care about their customers.

Mike Conahan was awesome. As a first time buyer I was clueless to the whole process and he was able to answer all of my questions and calm my anxiety.

They were amazing! The customer service Fantastic from the service professional outside to the beautiful and kind cashier. The reception area was warm and inviting with all of the complimentary refreshments. They managed to pull off Grade A service in lieu of Covid-19, remarkable! They are highly recommended by me. Thank you Pacifico Hyundai

Friendly, and courteous. They explained the process of what they were looking at before they started the work. They gave me an estimate of how much time it would take, and were very close to that. The car needed some work and they explained what would be done and what it would cost before moving forward. I arrived at 9:30, I left 3 hours later.In the waiting area they had coffee, bottled water, and Philly pretzels. The only negative part of the experience was the Wi-Fi. I knew they had Wi-Fi and I was trying to work from the waiting area, but the speeds were very slow. Speed test was 1.46mb.

Best staff at Pacifico, quick & efficient service, they heard the my problem and assisted me well.

Buying a car is stressful but everyone at Pacifico definitely put your mind at ease. I am so happy with my purchase!

I went in for a recall and went in the front door of the sales side to ask where I should go for service because Ive never been to this location before. The gentleman on the sales side just sat there with his head down working on his laptop never and didnt acknowledge me until I said excuse me a couple of times and then he pointed me towards the service department. The nice gentleman at the desk in the service department was very friendly personable engaging and professional. Im new to this area not sure if this will be the dealership Ill choose to have my service at.

I am happy with the service I received at Pacifico. From the time, I met the salesman Reggie in the lot, he was very polite, patient, and understanding throughout the entire process. He took his time to find what I was looking for. Reggie made my experience worth the while. Thanks again!

I purchased a 2021 Hyundai Sant Fe from Pacifico and had a very relaxed experience. There was no high pressure salesmanship from the staff. Chris the sales manager was very professional along with Brandon. I would recommend Pacifico to everyone.

Service personnel are very nice and helpful!

Great dealership and amazing personnel behind the service counter!

Steve and Mike were a pleasure to work with. Got me a great deal on the exact make and model I wanted. Highly recommend this dealership and it comes with perks such as free oil changes, car wash, and you get to spin a prize wheel! Fast and efficient car shopping and great service.

I always bring my car in before getting on the road. Clean and comfortable and clear about the services I need and what can wait until next time.

The person in service was courteous and knowledgeable and took care of me quickly

We arrived for our 6 month vehicle maintenance check up at a little after 8 am, We brought snacks and had begin to settle in when Amanda comes in the room and said were done Mrs. Barnes it wasnt even 9 am. So we missed the free pretzels.Top notch service

Great service, Amanda is awesome. Knowledgeable and friendly

Showed up on time to be disrespected as soon as I pulled up! I said good morning and my response was you dont have an appointment Excuse me? I confirmed my appointment! I received a text confirmation! Very rude an unwelcoming! On the bright side Dennis was professional and helpful! Not sure if I will be returning.

Jorge was very kind and very helpful. He has a ton of patience and a big heart!

Great repair time and excellent communication

When I arrived I had to wait for somebody to come out to my car, since nobody did I went in and was ignored (not even a “we will be right with you”) for quite some time. Jorge was on the phone dealing with issues for a customer that was present and amanda was concentrated eating. It was NOT. A five star service, unprofessional, and even rude. Very disappointed!!!

Super friendly and was faster than expected. May be hard to get an appointment, but got lucky with a random opening one day

Had a awesome experience I got a 2021 Tuscan I love my new car and the sales rep was awesome n now I’m bringing my son bck n I only want sales rep Lamont to help us he was awesome with my trade in as well 😊🙏customer svc was awesome smooth going and now my son is ready to b a part of the Hyundai family 😉

I had a great experience getting my car serviced, everyone was very friendly. Thank You to Dennis for answering every question I had, and also to the other staff members in the Service Department, great personalities and customer service, along with the accommodations that were available to me. Again, Thank you and I greatly appreciate it.

They were very helpful, let me look at multiple cars, very patient during my indecisive moments and gave me a good deal on my vehicle. Steve is an excellent salesman and very truthful.

It was great 👍 no problem in n out

Pacifico customer service is outstanding. My daughter bought a 2019 Hyundai Kona and could not be more pleased. After visiting several dealers from Phila to King of Prussia, we circled back to Pacifico, Auto Mall in Philadelphia where we found the best deal and customer service. I highly recommend Brandon and Steve.Gwen Jackson

Great friendly service, thank you Jorge!

No real problem this time; got all discounts and vehicle was returned to me without incident.

This place is so great. I am an urbanite and only just bought my first car. I honestly have no idea how cars work and was stressed about getting ripped off because it would be really easy. Pacifico Hyundai was very clean, organized, and helpful. I was like an alien and understood very little, and they were very gracious and understanding. I feel so much better knowing I have a place to go that is reasonable and really cares about their quality of service.

After a bit of confusion regarding my registration for a state emissions test, everything was super smooth, plenty of space in the waiting room, I even had access to a desk so that I could continue my work. The whole thing took a little over two hours (general maintenance, check, replacing wiper blades, tire rotation) and everyone I interacted with was very friendly. Happy to have a Hyundai near me

Amanda is AWESOME!! She is a fantastic new addition to the Hyundai Service team!! She is super energetic, friendly, and understands my concerns.I love the customer service here- prices feel fair, everything is clearly explained to me, and they understand I’m not made of money. This is why I continue to stick with Pacifico 👍🏻

Great service and quality maintenance advice for Hyundai vehicles.

Absolutely amazing customer service!!

Amanda White was amazing with customer service, she made sure everything was taken care of. She kept me updated with the services done on my car.

Love this dealership they are very friendly the work they do is excellent. The performance of there work is remarkable they really know how to take care of your car when you need service. I been with them since 2016 and I tell you I love every work they done on my car.

Thank you for Brendon ( sales specialist) help me to got my new Kona, I love shopping but I hate car shopping . But this is most simple enjoyable with no pressured car shopping in my life . He have done very good job with me, patiently serve me and gentle manner. Financial manager also very nice, feel no pressure! Over all I had good experience with them .