Julius Tsi provided excellent support on our visit to the Spencer Verizon store to return our defective Apple phone. Julius modeled great knowledge around handling our issue a d stewarded great behavior while assisting us. I highly recommend anybody who visits the Spencer Verizon to refer to Julius

Exceptional Service. Kudos to Shawn and Toddrick for their adamant persistence in helping with my phone issues I have been experiencing. These guys put in their time and incredible efforts in making sure I received the best customer service. I really appreciate all that they have done.

Alex Alvarez was extremely helpful, informative and kind while setting up my new iPhone 13. He’s a great person to have on your team. I know that if I have any questions, I can reach out to him and he’ll answer them. I really appreciate that. Thank you!

I went to the store with issues I was having with my phone. Maria greeted me very friendly and with a very professional attitude she and her coworker Shawn we’re able to help me with the phone issues and also help me lowered my bill. Will definitely be going back.

Yes I would like to make a request for Bailey she has been an excellent young lady helped me a lot! I really like her, I couldnt be more satisfied with her than I am right now that she did help me out with eeverything and that she did it she went out of her way to do it so. I really wanted to put one more stars, sad that I only got five stars, i wanted to put 6 stars but I guess thats the way it is thank you (:

Thanks for your help Toddrick. My old Motorola had its time like you said lol. New Motorola

Walked in with email issues and a very nice young lady named Maria was able to assist me with all my issues. Her and her coworker Shawn where very polite and efficient. Will definitely recommend her to my friends, family and colleagues.

Shawn was great to work with ad we updated our phones. We moved from Android to Apple and he was very patient with us and walked us through the process and everything we needed to do to get all of our data transferred over. We truly appreciate the time he spent with us and we would definitely recommend him to anyone that needs assistance.

Best service ever. Sean came on his day off to set up my new samsun tablet which I bought. Sean was knowledgeable and friendly. Thank him again for me. Thank you Verizon for having a great person to assist customers.

My version representatives, Bailey and Greg at the Pasadena location on Spencer were incredible - they went above and beyond to take care of my issues - they were both very positive and kind and stayed late to make sure I was taken care of.

I was having trouble with my phone, and I recently had a mild stroke. I went there to have them fix the problem. When I arrived I felt I could not walk up the steps.I called them and a most helpful professional woman came out and fixed the problem at my car. When Im ready for a new phone they have my business

Shawn & Yuri were very helpful in getting my messages transfered over from my old to my new phone. 29900 to be exact, really appreciate their patience with me and my daughter today. I was informed of some great promotions on my account which I was not aware of. Not even customer service told me about those promotions. I am very thankful that I came in to the store today, was a great and most pleasant experience.

Toddrick had Great service today. The store is nice and neat

We had a great experience, very helpful and answered all of our question. Would definitely recommend Shawn at Verizon.

Our hotspot is getting plenty use and way safer then public wifi. Thanks today Toddrick

Todd was helpful with all my question. And fun person to help you if you need it

Giovanni & toddrich are awesome guys helped me with all my questions. Great service

Shawn was helpful and took his time explaining the phone to me n now I like it very much thanks Shawn keep up the good work n remember go buccaneers

Spectacular effort today from joel and shawn. Thanks alot fellas

Best experience Ive had at a phone store first time I got Gabriella and Shawn second time was Bailey and Shawn best workers ever

Toddrick thanks for the assistance. And the laughs lol. Great service sir

Took my daughter to upgrade her phone a month ago gabby was such a big help and sean was so funny. Took her back today to exchange am item and we got bailey went above and beyond to help and got to see sean again you wont be disappointed with these workers

My husband & I had a great experience today with manager Toddrick, that was able to help us get all this great goodies! For a very awesome price! Thank you so much toddrick for your help today for being patient and very very helpful! We gladly appreciate it 😊

Great experience from Shawn thanks for the tech help buddy.

Shawn was very knowledgeable and very helpful in making my newest purchase. Great

Shawn was quick, very nice and happy outgoing person.

I went in to the store and was immediately greeted. My representative Roshawn Alexander was EXTREMELY knowledgeable and professional and went well above my expectations. Nothing was forced upon me and I felt like I was truly getting the customer service I’ve been looking for. All of my experiences with other places couldn’t never compare to the phenomenal service and expertise I got from Mr. Alexander. Truly thankful

Go see Toddrick at cellular sales on Spencer. Speedy and kjowleo

Greg was a great help in getting all my data and apps loaded to my new phone which gave me great peace of mind. Thanks Greg!We enjoyed getting to know Greg and Sean as we learned about all the different features of the new phone. They were a good team.

Thank you so much Krista for the help today,Im loving my new phone and tablet . Shawn thank you as well for the assistance with setting up the devices. You folks are awesome!!

Really great service today. New phones with Todd Rick

Shawn thank you for all your help with excellent customer service and explain very well all my questions I really do appreciate you taking the time to work with my phone problem. Awesome job

Mr Sean and Mr todrick really help me a lot I enjoy coming to this Verizon when these two men are in here because they go way out and beyond their call of duty to make sure that you are completely totally satisfied with the service that they gave you to represent Verizon and to represent the service that they give as two individuals to their people that theyre helping me for one thank you very much you know but thank you Verizon for such two wonderful guys

The Spencer store has great service and friendly. Toddrick took his time and showed me all my Nokia can do.

The experience was easy and smooth. Shawn helped make the process of buying a new phone a lot less stressful than normal

Shawn Alexander is fantastic, answered every question I threw at him. Wasnt pushy at all, very knowledgeable and spoke in laymans terms. Great guy, enjoyed the visit. Look forward to coming back for any other questions that may arise. Thanks!

Had a great experience with Shawn Alexander very friendly & talkative he was very helpful with everything I needed help with. Answered all my questions with no hesitation very happy he was the one that helped me. I recommend him 100%...

I couldnt have asked for a better experience yuri was exceptionally helpful and supportive. We came in with some tech issues and she helped get us into some new 5g ready devices. She is a life saver and shawn thank you for the tech help and setting up assistance.

Toddrick was of great help. Excellent service.

Bailey is something else and Shawn you were so helpful.Thank you to so much for your help today.

Shawn was a excellent salesman. He answered all questions. Took care of me quite well! Will recommend him to all my friends!

The people are good and good customer service, but last time I went I didnt like that they were asking for food in order to help you smh! One of the ladies told my husband that she could get him an iPhone 12 max pro, but in exchange she wanted a Starbucks! My family and I were talking about getting Canes after leaving and at the end the man who helped us said So am I following yall to go get Canes I thought it was a joke and said NO lol and he responded saying it was not a joke with a disappointed face. I think it is their job to help customers and not to demand buying them food in order to be helped! Disappointed

Love the service all staff know how to helpGood phone prices

Shawn was so helpful and set everything up to make the process easier. 100% the best person to get your new phone from.

Shawn Alexander is great with his customers, helping them understand and also getting them what they need and having the customer leave happy. Hes very professional and social when working making us feel comfortable. Thank you for working with us!!

Shawn and Bailey was more than helpful. Very professional and took the time to help me and I will always come here 🤗

OMG I HAVE NEVER EXPERIENCED CUSTOMER SERVICE AS WELL AS I have with Mr. Roshawn Alexander. The level of patience and professionalism is unmatched and TRULY APPRECIATED. NEVER WILL I do business with anyone but him. Satisfied at every turn.

Shawn gave us some really good options and we appreciate his effort and time.

Great experience with Toddrick. You really helped with my tablet decisions and checking my billing options

Fast and really helpful at this Store. THANKS Todd Rick and co

Shawn was great and personable and patient you want great service come here ask for Shawn

Toddricj and Shawn at spencer verizon were great. Very helpful!

ShawnJust want to thank Shawn for his great help and after talking to me and pop for a few minutes he knew exactly what phones to get us. Very polite very professional best you got. Cant thank him enough. A 12 star employee for sure.

Shawn was a amazing and helped alot

Ive been in contact with this guy for 3 years,shawn always take care me to the fullest!!

Shawn Alexander was fantastic helping me and my mom with getting new phones and finding the best deals. Greatest experience we have gad at verizon since we been with them.

Very helpful and skilled employees loved the whole experience keep up the great work.

I learned a lot about my new phone and my plan. Toddrick thanks for your help today

Im glad I came to Verizon.. We Spoke to Yuri.she was awesome.very helpful,she got us the best devices. We didnt spend an arm and a leg. Awesome customer service.my kids even loved her..Switch to Verizon,ask for Yuri,you wont be dissappointed.

Toddrick thanks for all your help. Great lg v60s. Your knowledge helped us choose.

Miss melanie was such a joy and a wonderful help! I was going to cancel my service and she did an excellent job helping me find value in the plan I already had by giving me great detail on the benefits I was receiving! Excellent customer service!!!

Thank you so much Mr Shawn for your help with programming my phone. Much appreciated sir.

Light years ahead of the Verizon store on Fairmont.Ive never had a more pleasurable experience at any Verizon store or any affiliate store in the entire country.Ive had Verizon for over 10 years now.Alejandro was very professional and extremely knowledgeable. It was an absolute pleasure making a huge transaction with him.We will definitely return in the future for all of our device needs.Thank you

Thank you so much for your help shawn.You and rocío were really easy to talk to and helped us out slot.

Awesome service, very helpful! Recommend, ask for Shawn!!

Awesome experience! Shawn was super helpful and was able to help my dad get my mom a great phone for Christmas!

Helpful people always got a solution or answer to your problem A + place

If I could give zero stars I would. DO NOT GO TO THIS STORE. Take the time and go to a different verizon place. Ive had nothing but horrible experiences with this store. I was offered a BOGO promotion but the sales rep. never entered the promo code so Ive been paying for the free phone for over 6 months. I got the run around for months when I noticed the charged. Called every day and could never get a hold of the manager. Sales reps would get my info to help but never followed up. Now their company (they are a 3rd party retailer) only wants to refund partial for the free phone. Its a $1000 phone.

Shawn, thank you for all of your help on Tues getting us upgraded and set up with our new phones! Theyre working great, especially Daves! Hes been on it constantly with work and its working perfectly. I love my new phone! Thanks again!!

Shawn was very helpful and went out of his way to get things done

Thank you so much shawn for you help with the switch for ATT.

Shawn AlexanderThanks for your timeNice services very helpful answering all questions and found a solution

Toddrick was very helpful no pressure and very smart will definitely be a repeat customer. Knows the product extremely satisfied

Shawn came in store he help me get my e-mail back and message back to working

We came in to Verizon wanting a new phone and Shawn went above and beyond. Very knowledgeable and friendly.

Shawn has by far been the best salesmen I’ve encountered so far. If Shawns here by the time I need a new phone I’m definitely coming back! Help upgrade my phone and trade in my old device.

Toddrick is fantastic. Very helpful and knowledgeable.

I bought a new phone, got insurance on it, but they added the insurance to the wrong number. Talked to verzion customer service for 2 hours to fix the problem. Go back to the store and they are no help. Dont go to retail verzion, They just want your money. You added 17$/month insurance to an iphone 7.... tried to sell me another phone because I have a free upgrade. Do not get the liquid glass screen protector unless you keep the box. Must have lost the key to the file cabinet to see that I paid 30$ for its protection. Yeah your screen wont crack she says. A Real verzion store is getting my screen fixed and credit toward my bill.

Had a pixel 3a xl, thought it was the best, until it broke down on me. Came over to try and fix my problem, will not forget how much of a lifesaver they are. They hooked me up with the best options. thought I was going to walk out with a empty wallet, but I was wrong thinking that. Best company hands down.

T mobile is questionable thinking about switching to Verizon and when I do Shawn is my man!!

Got a new tablet and enjoyed my experience with Toddrick. Hes knowledgeable about the plans also. Thanks

Shawn was truly awesome. He was very knowledgeable and helped me set up my Samsung Tablet. I plan to work with him for future transactions.

The fairmont store was closed and I went to Spencer highway Verizon. The cellular sales store has Toddrick W there. Awesome experience even when store got busier. Thanks

When it comes to customer service I highly recommend Shawn. He was not only very helpful getting me started with my new plan he was also very friendly and wonderful with my boyfriend and I.

Going to send my iPhone to my daughter thanks thanks to Toddrick hooking me up with my Moto edge plus 5G device. The Spencer location has the deals 🤑

Shawn and David were awesome. A1 service!!!!

Shawn was a great help he knew how to solve all my problems

It was a accident helping me out here and Ill give him a five-star his helpful answer my questions and he helped me on my birthday

Shawn you are a lifesaver, all my emails were locked and thank you for helping me sort it all out. You guys are awesome!!

Shaun Alexander was very helpful, knowledgeable and an excellent salesman!

Shawn was very professional and very knowledgeable,very polite

OUTSTANDING service from Mr. Bruno. 10 out of 10. Highly recommended.

Best cellular retailer ever. Great service. Great products. Friendly helpful staff. Reasonable rates. We’ve been with then for as many years as I can remember. I wouldn’t go anywhere else.

Shawn was an awesome help today helping me and getting my new phone and set up.. very friendly and nice.. great associate!! 👌🏼🙏🏼

After having a bad experience at a different Verizon location, I came here and definitely received top notch customer service by a gentleman named Jonathan. Helped me above and beyond my expectations. I even got a great deal on adding an additional line. Even the other employees were friendly and greeted everyone that walked in!5 star store with 5star people!!!

This part of town is so sketchy.

I really appreciate your help shawn and thanks for the billing help and help setting up auto pay.

The Spencer location has a guy named Toddrick who knows his stuff. Thanks for setting my new phone up photos and all

I came to the Spencer store because my phone kept cutting off on me. Toddrick explained to me my options. Toddrick thanks for taking your time with me today. New Motorola

Shawn was great. Excellent knowledge of products