Was great well spoken knowledgeable repair guy. Mother broke iPhone and upgraded but was not able to back up phone. Lent me a screen so I could back it up onto my computer. Came back next day to pick up the old screen so I can send the broken phone for trade in credit (Verizon was willing to give us $800 credit.) He was no where to be found. Came back over the next week and a half to pick up the screen. No one there. Called multiple times and left a note on his door. Still there a week later. Could be out $800 but have to wait to see if Verizon will still honor the trade in.Overall seemed knowledgeable but not dependable based off my experience.Note: The painters tape note is not mine but someone is else’s who had similar issues.EDITCalled back after I traded in phone. Offered to give money back. Didn’t offer explanation but didn’t ask for one. Had graciousness to call back after difficult situation and appreciate it. Would move to 3 stars but feels kinda wrong.

My first experience with this businesses was good I went in for a cracked iPhone screen he repaired it. Months later I went for a port cleaning sand go into my phone. I took a laptop that I wanted repaired trusting this business I didn’t think he would dodge every call and not return my laptop. I’m still trying to get in contact it’s been several months. The last time I spoke to him he asked me to txt my cell phone number to him on Dec 2 and haven’t heard anything back. I’ve gone to the store but there’s no getting inside unless he unlocks the door.Don’t do business with this thief!!!!

Best place in dena to get a quick fix on your iPhone.

Troy is the man when it comes to your repair needs. I have called him countless times and he is able to troubleshoot and steer me in the right direction. If a manual repair is required, he is quick and uses quality parts that are priced right. Even the employees at the over priced genius place refer people to him. There is a reason he has been in business for over 9 years, completing over 100k repairs for repeat and satisfied customers. Much love and appreciation to the iDoc!!!

I highly recoment this place!! They were so quick! They fixed my phone in less than 15 min!! And i was nervous to go because i had my two toddlers who can barely sit in one place for 1 min. But before i knew it they were done. Very nice and amazing customer service!! I will definitely be bringing my business to them again.

⚠️ WARNiNG!!! This guy is trying to steal my iPad by not giving it back on time, so he basically makes you sing a paper that says that after 30 days your equipment is lost, and he will try to avoid you at all cost for the next 30 days. He even charged me with the repair up front. I’ll keep you guys posted.

Repair shop for Apple products. You have to go down the Mills alley to find this place. Look for the sign and get in through the black gate and take the stairs or elevator to the second floor. They replaced my iPod Classics battery in just a few minutes at a reasonable price. I recommend this repair shop.

This guy (forgive me Ive forgotten his name!) is awesome. Apple checked my non-working phone and said sorry, water damage, here are the charges for a new one. I gave it to The I Doctor for a few hours, and he fixed it completely, no info lost, no pictures lost ... Yay!!! Thanks a million.

I was fondled forcefully but eventually I ended up enjoying it ;) 8/10

Ive had the absolute worst experience at iDoctor in Pasadena. Please, save your money and get someone you can TRUST to repair your phone. Pay the price and take it to the Apple store instead of this shady business. Ladies, (or gentlemen), unless you want your personal photos and information on your phone potentially compromised and stolen, please avoid this business at all costs.I came to the iDoctor after reading reviews on Yelp. I had a cracked screen on an iPhone 5, which should have been simple enough to repair. After skimming through some of the reviews, I assumed the cost would be $75. Wrong - $141 after tax, which is only a few dollars less than the Apple store would have charged me. Troy replaced the cracked screen while I waited, and upon inspection of the phone I realized a few things had been changed, and most importantly, ALL OF MY PHOTOS WERE MISSING. I repeat, over 2000 of my PERSONAL PHOTOS had been wiped out. In addition, my apps were moved around, taken out of folders that I had created, and I had to rearrange my phone back to its normal condition.Upon discussing with Troy, he assured me that they would come back (magically??). WRONG. Only AFTER he worked on my phone did he ask if I had the cloud set up (answer: NO). He never asked if I had backed up my phone, which should have been the first question.I gave it 24 hours, as instructed by Troy, and returned to iDoctor the next morning to complain. Before I returned, I also visited the Apple store, to ask about the issue. They assured me that a screen fix is actually quite simple, and my photos, or anything else on my phone for that matter, should NOT have been touched. Unfortunately in this case, it was. Upon discussing the problems with the phone, we concluded that the phone had been tampered with, and potentially compromised. What I mean, is that I believe the iDoctor plugged my phone into their computer and lifted my photos (and other information) from my phone, and accidentally deleted the content.For anyone reading this, THIS IS EXTREMELY FRIGHTENING AND SICKENING!! I can imagine how many other women or men have been put in this same situation without knowing it.Troy did refund my money, but was unable to replace the 2k + photos that he deleted. Strangely enough, when he was trying to troubleshoot the issue, he plugged my phone back into his computer - WHY?? He claims to have never plugged it in, in the first place, so why connect to troubleshoot???Unfortunately for Troy, my husband is in law enforcement and well be taking further action as this is theft of personal property. This business is shady, and this guy is a HACK. The BBB will be notified as well as local law enforcement.Im disgusted that someone like this has so many positive reviews. People save yourself a potentially terrible experience and pay to have the Apple store replace your cracked screen.

I never post reviews on the web because I’m a laid back guy but the service here was horrible. This is not a fake review. I went to the store with my iPhone 8 with a broken screen. Somehow he broke the hardware after the adjustment and only offered to pay my deductible. He thought I was lying about the cost ($200) of my insurance plan and NEVER refunded his initial charge of $100. This guy is a total scam! Beware if something goes wrong!!

Came in with a broken phone. Walked away with a smile :) Troy fixed my phone in 5 minutes. Literally 5 minutes. My iPhone 8 looks like new! I will be back! J. G

Never let this guy touch your thing，he said he can check my macbook for free but after that I opened my macbook inside， I found one of the wire which connects the main board and mouse board was disappeared....

Thanks iPod works and happily nothing hGot deleted.....hopefully my iPod never falls again but of it does I know where to go...thanks again

They totally made me sit and wait over 2 hours and went through the entire examination process only for them to say my prescription is too strong but im thankful their there.

IDoctor is the place to visit if you have a damaged/broken phone. Troy has repaired my devices for me over the last 9 years. Great customer service and competitive pricing. APlus from the Gallo Family!

Troy best iphone tech all Los Angeles Ca

I could not be more happy with the service I received at this store. I broke the screen on my iphone 6 and the screen was not working. I had the insurance through my wireless carrier and when the tech came to my home to fix it, they told me it was not a screen problem and that I would need to pay the higher deductible and get a replacement phone. I went to Idoctor hoping they could find a way to at least get into the phone to salvage some pictures before I paid the deductible for a replacement. Troy took one look at the phone and said - you just need a new screen. I told him what the insurance tech told me and Troy was not pushy at all, he explained that the information the tech had given me was incorrect. He even showed me how they could get into the phone with a new screen. Sure enough - the new screen works perfectly and the phone is in full service. Troy saved my pictures and the additional deductible I would have had to pay to get a replacement phone. Thank you Troy! I hope to not need you again, but if do, Ill be back!

This place works miracles. The techs are professionals. They fixed my iPad in 30 minutes while I waited in the lobby. Troy is the man! From your loyal customer Jerry G! The paisa guy.

Paid almost 300 dollars to my iPhoneX for water damage on screen. They did replaced a screen, but its not Oled screen, and its so dim, 3d touch barely works, infarered sensor not functioning at all, the worst part is the earpiece speaker doesnt work at all. Then they told me that is not their responsibility. At the end I paid another 600 dollars to replaced my iPhoneX from apple store.Do not repair your phone here!

I went to this shop to fix my screen and microphone on my iphone 6s a few weeks ago. Troy was able to fix both of these things but shortly after getting it fixed (about 1 week) my phones speaker, charging port, vibration, and headphone port stopped working. I went to a local phone repair shop in my town today and was informed that not only was my phone missing 6 screws, but the wrong size screw was used to fix my phone which most likely started all of these other problems in the first place. Ended up having to pay another $50 to get this new problem fixed. I havent had problems with this shop before but after this experience I will not be going back for future phone repairs. It seems they do not take their time to make sure they do a good job, and caused a problem that would not have happened had I not gone to them to fix my phone in the first place. Maybe they should consider getting a magnetic mat so they dont keep losing screws.

Tl; dr: Giving them the benefit of the doubt, they are incompetent slobs, but nice. Without the benefit of the doubt, they are thieves and con men.The story: After the apple store told me they wouldn’t fix my iPhone’s power button, I went next door to these guys. They fiddled with my phone for 30 minutes before realizing the replacement part was broken. They gave my phone back, no charge. However, a different problem suddenly cropped up with the screen. I took it to a different store to get it fixed (shout out to iRepair it Fast near Lake and Colorado for doing a great job fixing everything iDoctor broke), and they fixed the original problem with the power button right up. They also showed me that I had an after-market screen, despite having bought my phone straight from apple and never having gotten it fixed before. I confronted iDoctor about it. They denied knowing anything, but offered to fix it for me for free. That was very nice of them.They ordered the screen and I brought my phone in, but it was the wrong color. Again they held onto my phone for a good 20 minutes before realizing this. I had to bring it in the next day (waiting outside their office for 20 minutes after opening time before anyone showed up), and they replaced it in no time flat. I insisted on paying for it because they had been so nice, but I definitely regret that. When I got it home I noticed TWO new problems. I took it back to iRepair it Fast, who had just opened my phone up last week. They showed it to me and pointed out how there were new things wrong. There were plates missing that were there before, the battery was probably a different battery because it was taped differently and starting to expand (which was distorting the screen), the ear speaker needed to be replaced, and the screen was STILL an after market screen despite me confirming with iDoctor that they were giving me an original.In short, do not go here, not even to try to get them to fix a problem they caused. They either have no clue what they’re doing or they were actively mining my phone for parts.

Cool people. Thanks for the help

Very good service. He fixed it while I waited and watched TMZ in the lobby. Will use again if I break it again.

Troy was awesome, fixing my iPad very fast.I highly recommend this place

On more than one occasion this place has bailed me out with great service. Ill be back again.

Very professional service at a great price.

I called in beforehand and was told to come right in. The guy running the store said may I help you? And the moment I started talking he answered a ringing phone and started talking. This same place had fixed my screen before and I was happy at the time but later found the screen was filled with water, which got into the phone. So they hadnt actually fixed it in the first place. So I find this place inept and rude. I would avoid.

I had my iPhone battery replaced here for half the cost that the Apple Store charges. Its a bit difficult to find - its upstairs off of Mills Ln

Took my 4s with a broken screen, I was scared because i have very sensitive material on my phone, Troy assured me i didnt need to give password and he took care of my phone in 15 minutes, fast realiable two thumbs up, will recommend

Professional first class service

Really good service! Changed my screen in 3 minutes!!!!

Great place been in business for 8 years.

Good service

I need see all deal

No questions asked on guaranteed work! Repairs don immediately!

Kind and professional.

Checking for upgrade.

Trust.!

I wish

Thyroid doctor