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uBreakiFix
5873 Fairmont Pkwy, Pasadena, TX 77505, United States
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uBreakiFix
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ba
Review №1

Competitive pricing and faster service than mom and pop shops. Upfront about cost everything is written down on your ticket so theres no surprises when you come and pick up your phone. Very happy with them well definitely be coming back hopefully I wont though. Haha

La
Review №2

This place was the best! I’ve been here 100 times and I love them. Great quality and super fast

Sc
Review №3

I called the number to get my iPad battery replaced. Told me it would be $99 and it would take a couple hours. So I made an appointment for Saturday and when I showed everything was wrong. They checked to make sure the part was in stock. It was and they could have it on Wednesday. In stock but they wont have it for 4 more days? Makes sense. Then the $99 price I was told is now $149. Basically everything I was told on the phone was wrong. When I said that to the guy behind the register, he couldnt care less. Avoid.

Da
Review №4

They helped me repair a computer. I went to a Best Buy first but they referred me here. The manager was informative and kept me notified along the way. Their membership program covers more than Best Buy. Overall great experience.

Da
Review №5

I dropped and shattered my iPhone screen for the first time in almost 20 years (stupid pop socket caught on my purse😡) and immediately googled and found uBreakiFix. I have insurance so I filed a $29 claim and took it in-had a brand new screen in exactly 2 hours! Would DEFINITELY use them again!

Iv
Review №6

The deals and agreements they have are great, free diagnostics for one they hold true. They are also accurate with their timing and updates on anything that comes up. However, for me, they did forget to fix another issue I had. Besides that, I would trust them and go towards them for any help and repairs.

je
Review №7

Really stressed when my Iphone wouldnt charge or accept any plug.this guy analyzed the situation & remedied it really quickly. Super good value, but I can;t put a price on how relaxed they made me feel.

Jo
Review №8

Very polite service person. Also quoted a price and time to fix estimate. Phone fixed wayyyy before time given by at least an hour. Very good service will definitely use again if needed.

Ki
Review №9

This place was recommended to me and have failed already once on helping me fix a device. I called back again to get information if they are able to fix a pair of headphones. Once I told them what kind of headphones I have their response was the same as before that I should just get a new pair because my headphones were not fixable. I personally don’t call a place or show up without any kind of knowledge of what kind of repair I need on my device or some insight. I was aware of the kind of repair I would need on my headphones. I called back after having the the worst feedback on another issue to see if they would be able to fix my headphones I just like to respond before it was exactly the same ignorant response. Once again saying that I should replace my device rather than getting it fixed. I don’t know what kind of place tells you your device is not fixable so you should just replace it. I understand if they tell you we are not able to fix it but that was nowhere near his response. Furthermore I will never ever will be taking my devices to UBreakiFix because rather than having ignorant responses towards my devices and no way of actual help. I would like to have a quality response and help no matter the cost. My device happens to be Beats Solo3

Au
Review №10

Dropped my phone off and was fixed faster than expected! Ty was also very helpful with helping me set up two other repairs I needed! Thank you so much!!

Al
Review №11

Nick was awesome. They told me 2 hours, but it was much shorter. Quick and affordable screen replacements. Ill be telling all my friends an family about this place from here on.

Ch
Review №12

I appreciate how fast they were. They also installed a screen protector.

No
Review №13

They really helped me on a quick turnaround when my phone was disabled! Really appreciate the service!!!

No
Review №14

Ask for Nick he is great. He was very professional and even helped me out with getting signed up for home plus!

Au
Review №15

Went in thinking I needed a new charger port… it was just a dirty port. The guy didn’t charge me. Great (quick) work and super friendly.I feel bad that this isn’t the first time they’ve cleaned my port without charge. A couple years ago I had a piece of pencil graphite stuck in there. Same level of service. If I ever have any issues I’ll take my phone to ubreakifix.

Li
Review №16

Thank you to the manager who was able to get my phone back sooner than expected!

Al
Review №17

I took my phone for a quick repair Desmond was able to answer all my questions. The customer service exceeded my expectations i will most definitely come back real soon

Sh
Review №18

Laptop fixed, professionalism with heart. Will use them for all my phone and computer issues. So very happy to have found them. Im beyond pleased.

Da
Review №19

Awesome company with a very quick turnaround. I won’t ever use anyone else

Ni
Review №20

My phone looks amazing! Excellent service and I got my phone the same day. Will be coming back.

Se
Review №21

Customer service was GREAT and extremely professional!

Br
Review №22

Loren at the store was awesome, fixed my charging in no time. Would have gladly paid 20 dollars, didnt charge a dime. Verizon wanted warranty the phone for 250. Would recommend this location to everyone.

Ul
Review №23

Fast and speedy repair. Great customer service and very knowledgeable. Would definitely recommend anybody to use this company for any or all tech repairs.

Vi
Review №24

Excellent service here. My device was repaired with in 2hrs.

De
Review №25

This place is awesome! Desmond had my sons phone fixed in no time! We so appreciate it Desmond! We will definitely be back if we have any issues with any our family phones!! Thanks again!!

Sa
Review №26

Had an older cell phone that wouldnt charge so took it to get fixed. Instead of trying to upsell me or pretend it was some expensive fix, he just fixed it and didnt even charge! Fantastic and professional service, highly recommended.

Su
Review №27

Excellent service- fast and friendly. Best customer service.Definitely will use again.

Ro
Review №28

Friendly, quick, affordable service. Highly recommend this location..

be
Review №29

SUPER knowledgeable, honest, repairman for your teens phone. If it cant be fixed, after they took it swimming, he will tell you!

Vi
Review №30

They did a great job! Helped me fix my Iphone in literally seconds after Best Buy told me that I’d need to spend a couple hundred dollars to get my motherboard replaced.

Er
Review №31

Came into the shop with a screw stuck in my laptop. Loren had me in and out in 2 minutes and did not charge me for it! Highly recommend this place. Thank you so much!

D&
Review №32

Samsung 20 ultra camera issue, for fix they give me cost 350+100 for cover plus tax no discount . i pass

Ch
Review №33

I break! They fix! So Kawaii!! 🙀—>😻

Ed
Review №34

Perfect place to get your phone cleaned from all that dust you get on it!!

Ro
Review №35

Great service...I was told at t-mobile I needed to buy a new phone. But the guy who attended me here help me and get my cell phone working again. Thanks a lot

De
Review №36

They did a fantastic job. Looks like a brand new phone! I can tell they take pride in craftsmanship. They even put a screen protector on. I took my s10 in for a cracked screen at about 5pm. They said it would not be ready till the next day. Luckily I was prepared with a back up cellphone. Got it back next day after work with no issues. They do ask for a pin to access phone but it was not a big issue.

Os
Review №37

Very transparent with the repairs. Thankful for the great work!

la
Review №38

Fantastic service is putting it lightly. Not only was the cost less than expected, the service was impeccable.

Os
Review №39

Thank you for fixing my phone in a timely manner.

Je
Review №40

Great customer service, very professional and prompt. Cleaned out my charging port and did not charge me, very happy.

Ka
Review №41

Very helpful and got my phone fixed super fast. Would highly recommend.

el
Review №42

Amazing place. Good customer service. Very Fast fixing. They replaced and fixed my phone screen, they even replaced the side of the phone that was damaged when I only asked for a screen replacement but everything was covered by the warranty. They allowed my phone to be covered by the phones warranty, unlike another uBreakiFix that were trying to get our money and saying that the screen replacement was covered by the warranty.

ea
Review №43

Nick was awesome and efficient in resolving my charging port issue

Ch
Review №44

Easy phone repair. Guy at desk was nice.

Al
Review №45

Had good and excellent service ! Fast and friendly, Nick was awesome!

Jo
Review №46

I went here because I have my phone insured through AT&T and they send me here to fix my cracked screen, they did a great job fixing it and it took about 3hrs

Ka
Review №47

Great customer service!! Desmond was fantastic. Very friendly and helpful. 10/10 recommend.

Di
Review №48

Love this place i got my phone back quick and I got my phone back as if I just bought it from the Apple store the workers here are helpful and straight forward 10/10

Sc
Review №49

Quick friendly service. Excellent job on fixing my I phone screen. Great price!!!! Thanks!

Br
Review №50

Really friendly and helpful, very communicative throughout the process of repairing my laptop and genuine support! always my go to for repairs, theyre one of the fastest places for repairs too

ta
Review №51

Desmond was great. Very thorough and explained all the steps to me. Definitely will come back!

Ka
Review №52

Desmond needs a raise!! My phone is in top notch condition in just 2 hours.

Tr
Review №53

Quick and reliable service! I was in and out in a jiffy! Thank you!

Ad
Review №54

I came in on Super Bowl Sunday, they not only had the parts on hand ready to repair my IPhone 11 and we’re able to do it same day.I will recommend to others to take their business here.

Ba
Review №55

Great customer service very quickly

Am
Review №56

The gentleman was very nice and respectful he was training someone and doing very well at training I had an iPhone6 with a cracked screen I dropped it off this morning they had promotions making it cheaper to get it fixed and had all products on hand!!

so
Review №57

Got me in and out in a great amount of time! Phone works great I really recommend!

Ni
Review №58

Great customer service and they made my phone look brand new in a great timely manner! 10/10 recommend!

Ja
Review №59

Great and fast service 👍

B.
Review №60

Guy was real knowledgeable about my Pixel 3 XL and what could have made it stop working. A punctured battery. I dont think I would have noticed the lil spot if it werent for him. Sucks I gotta wait to get it fixed. Id put my trust in them. No doubt.

Da
Review №61

Desmond was the service technician that helped me and was very impressed with him.

Jo
Review №62

Great customer service in store.Very professional via the telephone.Their follow up to let you know that the item needed to repair your device made it to the store or is en route is downright nonexistent.

Co
Review №63

Awesome experience. Will visit again

Le
Review №64

Fast and low prices to fix Your phone. Like it a lot thanks guys. 😎😎

Ti
Review №65

Loren was a great help even though the problem was by my error. Will definitely recommend him to anyone who needs help.

Ro
Review №66

Quick turn around.

Ri
Review №67

Shop was very clean and staff was knowledgeable. The quote I received was just a bit pricey for my liking.

Ro
Review №68

All of the above. Good service.

Tr
Review №69

Very great experience working with Desmond. Will definitely go back!

Ro
Review №70

Cracked my phone screen close to 5pm. Called the store and took it in and no more than an hr later it was ready! Great service all around and would highly recommend

Pe
Review №71

11/09/16 these guys are very professional and work pretty fast. Its a good idea to call them ahead of time to make sure they have the part you need to replace on your phone, otherwise, you have to wait for it to arrive. I was charged $65 for replacing the USB port on an HTC phone and the same price for the camera on a different occasion.

Be
Review №72

I highly recommend uBreakiFix! I couldnt be more happy with the service I received from Loren and will gladly go back if/when I break my phone again.

An
Review №73

Lauren was a great help, took less the 10 min, friendly serice. And most importantly got my phone to work. Definitely recommend

Ke
Review №74

Desmond had awesome customer service and was quick and efficient! Will definitely come back!

Me
Review №75

Awesome customer service, fast & reliable services.

na
Review №76

Great service, gets the job done quickly.

An
Review №77

Helped out a lot with my phone highly recommend

Al
Review №78

TLDR; I was in a two month battle with Google over a phone that they damaged during repairs. Loren and Desmond from UBIF evaluated my device and helped me get my replacement device from Google at no cost. They are the most amazing people at UBIF and we need more great technicians that truly care about their community. Thank you so much! If you have any issues with any device, this is the place to go to. Look no further.Jeeze, where to start? I began having issues with my Pixel 4 XL and was informed by Google that I was outside of the warranty but still inside of a extended battery warranty program and that I should send the phone in for repairs. I did that, and was dumbstruck to hear that I had to pay $150 because my phones screen was cracked, which it wasnt. I was then informed that I should take it to UBIF since they are partnered with Google for repairs. I did just that, and Loren, the store manager, told me that the device was listed as OOW and there wasnt much he could do with opening up a claim but that he could have my battery replaced for X amount of dollars. I never asked the price, because I was more than capable and confident enough to change the battery myself. I purchased a new battery for my phone and was astonished to find out that not only my screen was NOT cracked, the battery itself and connector on my motherboard was completely damaged and irreparable. I contacted Google Support and was given the run around for almost a month. During this time, they asked me to take the device back to UBIF. Loren and Desmond (Asst Store Manager) evaluated the device, at no charge, and confirmed that the screen was in good shape, the battery connector was in fact damaged, and so was the motherboard on the phone. They acted as the 3rd party in my battle with Google and were on my defense over and over again during this back and forth period. FINALLY, after 2 1/2 months of dealing with Google, a higher representative from Google approved my replacement, and I honestly feel that if it wasnt for Loren and Desmond stepping in and being assertive with their evaluation, that I would still be going back and forth with Google to this day. They didnt have to be on my side, help me out, or anything but they still went out of their way to ensure I was being properly taken care of and not stepping all over them. I couldnt tip them, but I did buy them lunch and expressed my immense gratitude. If you have any issues with any device, this is the place to go to. Look no further.

SA
Review №79

Wonderful service ..Desmond was great and got my screen repair quick .

Ha
Review №80

Nick took the time to answer my questions and assist with my phone transfer.

Ma
Review №81

Excellant service, very knowledgeable, excellent Value, extremely helpful and I will always recommend them to everyone!!!

An
Review №82

Desmond is awesome love this place!

Ju
Review №83

I scheduled an appointment online yesterday for a tech to come out to my house today at 9am to replace the screen on my Samsung galaxy S9 and 10 minutes before 9am the tech text me that they arent doing repairs at houses due to them not accepting payments in there Vans. Which is total BS because I payed online and they even confirmed the appointment through email yesterday. What kinda business are yall running? The only thing yall did good is false advertising..... I wouldnt recommend this place to anyone. They clearly dont no how to run a business and are very unprofessional.

Al
Review №84

Loren was very helpful and fast and had great service

Ra
Review №85

Awesome people!

Su
Review №86

Excellent efficiency. They tell you honestly if they can or cant repair, cost is very reasonable

li
Review №87

Professional and friendly. Loren was great! A quick cleaning saved me $$ thank you!

Va
Review №88

Thank you Nick for assisting with my phone issue.

Jo
Review №89

Easy phone repair

Jo
Review №90

My iPhone stopped charging and I took it to this place. Desmond was very friendly and helpful, he fixed my phone in a matter of minutes and even hooked me up with a new screen protector. These guys are awesome!

Ma
Review №91

Fast work and great staff!! I appreciate it!!

Br
Review №92

I got the black screen of death and broke the screen on my Google Pixel 3A XL. After calling so many other places, they were able to fix my phone. They were nice, professional, and relatively cheap! I would recommend going to them. They fixed my phone in a day, 4-5 hours~

Ni
Review №93

This store was a life saver for me!!! Thank you!!!

Mi
Review №94

They were very personal and helpful getting everything done quick fast and in a good price range.will come again if I need any repairs done.

Co
Review №95

Great service, definitely returning

Ja
Review №96

Desmond took good care of my device

No
Review №97

Amazing service, screen was fixed on iPhone X within an hour. Only thing I didn’t like is that they asked for my password (which gives all access to investments, and all bank accounts) which at the moment I just gave it to them Without much thought, but if you have sensitive information, I suggest you turn off the passcode so they won’t need the password.

de
Review №98

Quick friendly service!

Wa
Review №99

I brought my computer in they told me price and I said fix it. I followed much later and the computer was started. They claimed that they made a mistake. This was a poor start to finish for me. They cant make this up. Go some place else. Dont use them.

Ti
Review №100

I gave them a call about a week ago and Desmond helped me out in less than 60 seconds with prices and everything, which then helped me a week later make it in and I was helped tremendously by Loren on two different devices, one which had a bad screen break for over 18months, and within 3 hours both devices were back up and running better than they have been for a while now. Pricing was reasonable especially when you consider having to buy a whole new device. Thanks so much!

Information
10 Photos
100 Comments
4.7 Rating
  • Address:5873 Fairmont Pkwy, Pasadena, TX 77505, United States
  • Site:https://ubreakifix.com/locations/pasadena-tx?utm_source=google&utm_medium=gmb&utm_campaign=pasadena-tx
  • Phone:+1 281-998-0405
Categories
  • Mobile phone repair shop
  • Cell phone store
  • Computer repair service
  • Data recovery service
  • Electronics repair shop
  • Screen repair service
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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