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AutoZone Auto Parts
1301 W 15th St, Panama City, FL 32401, United States
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AutoZone Auto Parts
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El
Review โ„–1

Help me with my brake lights the lady that helped was super helpful and the older gentlemen helped me find the right part to fix my issue super helpful and nice ๐Ÿ‘

Mi
Review โ„–2

Red head parts runner is rude! Needs to find a better job if your Un happy! Was sold the wrong part multiple times! From Dothan,AL to Panama city,FL your employees are rude and uneducated about vehicle parts! Im glad I never started a commercial acct. Here!Im not finished if a tool has lifetime warranty stamped into the metal an I bring it in for a replacement an you cant even honor your warranty thats clearly stamped on the tool is bad business! Good luck with this place

Se
Review โ„–3

Awesome experience, they went out of there way to help and find the needed part. Definitely will get my parts here again.

Li
Review โ„–4

Mr. Tony was absolutely amazing!!! He changed my battery in no time and was very friendly! Thank you for saving our vacation!

Se
Review โ„–5

These guys know little about cars. All they do is sell parts. They will try to sell you some product just so they can make a sale.

Bo
Review โ„–6

Friendly staff with good prices

Ju
Review โ„–7

One guy was as helpful as he could be but they didnt know anything about the parts I needed

qu
Review โ„–8

Amazing customer service!!! My license plate was out and they fixed it for me under 10 minutes. Amazing people and I highly recomend this location!! Amazing customer service!

An
Review โ„–9

The rep Tony was amazing helping my uncle

Br
Review โ„–10

Two different people told me the wrong info on what I was asking about.Luckily, I decided to wait to make a purchase until I was comfortable with what I was told.

Da
Review โ„–11

My experience with auto as a whole was not a good one at all. The store located on 15 the st was even worse. I order an alternator online from autozone which was sent from their hub. The alternator was the wrong one. So, I want back online in an attempt to find a replacement, hopefully at the local autozone which showed that they did have one in stock. On the ride into town I called the store to confirm that they still had the one alternator in stock which they did not. The autozone employee said that they did not, but the store on 15 the street did. I then called that store to confirm that it was still in stock. The female employee stated that it was so I told her that I wanted to purchase the part using my debit card from her then. She stated that she would not do it over the phone and hung up on me. When I arrived at the store the only female employee there at the time started assisting me then another employee took her place and assisted me with my purchase. I then looked inside the box and saw that I was was about to purchase the wrong part again. I brought it to the store clerks attention that it was not the correct alternator, that my alternator has three bolt holes and that the one he gave me has only two holes. He stated that I was mistaken, that their was not any alternator built that has three bolt holes. I then went back online to the autozone web site and showed the man the one to my vehicle with three bolt holes and that they had one in stock at their store. The employee was not knowledgeable with the products he was selling, and the overall service I received was not good at all.

Bi
Review โ„–12

If the young guy named Omar was not working there I suspect that store would go bankrupt. He always works behind the counter on the other side of the parts. Hes GREAT to deal with and can locate ANY part. He did for me. ๐Ÿ‘

Jo
Review โ„–13

Great group of staff. Very hard working and not lazy one bit. Keep up the great work. Typically not big on review writing but you deserve it. Thanks all

Ky
Review โ„–14

Omar is the best parts specialist Ive dealt with Im my 18ish years of working on cars.

gl
Review โ„–15

Needed a new battery. They got my old one out and installed it quickly

Ch
Review โ„–16

I have never had no problems with auto zone but a little over a week ago I ordered a part on a Saturday and was told it would be in on Tuesday. 9 days later still no part. Now I have to pay the customer instead of making any profit. And Im also out about a grand in parts that I spent on it in advance ๐Ÿคฎ๐Ÿคฎ๐Ÿคฎ

Al
Review โ„–17

Super friendly and response to their customers.

Me
Review โ„–18

Went in to pick up part that was ordered which was a water pump and was asked four times if I needed antifreeze to go with that which is funny because they wanted to make sure I did not go home without antifreeze if I needed it.Good place friendly staff

El
Review โ„–19

I have a herniated disc, and I went in to purchase some Oil-Dri, I thought for sure the gentleman would offer to carry it out for me seeing how it was a large bag, he did not even offer after I had said that I was unable to lift it due to the herniated disc, real jerk will not come back here again

Ga
Review โ„–20

Bad experience at this store. I ordered parts and cancelled the orders. I had to return to the store twice more to get my money refunded. A clerk was rude on the phone and he hung up on me twice.

Ro
Review โ„–21

Helped find and change my old battery .

Ro
Review โ„–22

Terrible customer service even the assistant managers have no idea what is going on! I had a bunch of parts this year disappear and nobody could find them! I went to the one in Callaway and the manager looked up the history and told me they returned the items without refunding them. He told me technically they have to reorder or refund them.I asked can anyone who works at a counter look that up? He said yes.I went back and the manager had to check but assured me the items were ordered and I would be refunded if necessary

Sh
Review โ„–23

Nice girl was quick to help me

Iโ€™
Review โ„–24

Came in to get my battery replaced under warranty. Gentleman that changed it out bent my hood holder and now itโ€™s out of wack. Please be more careful.

Mi
Review โ„–25

Thank you Tj I very much appreciate your service !

To
Review โ„–26

This place ROCKS! If you need help with headlights or wipers..this is where you go.

An
Review โ„–27

Since Im handicapped they came out to the car to help me out

De
Review โ„–28

This establishment is always clean. The items are neatly organized and easy to find.

Ed
Review โ„–29

Always there when you need them especially when other auto parts are closed.

Mi
Review โ„–30

They were very helpful..Thanks AutoZone โœจ

St
Review โ„–31

Very friendly people and great service

Di
Review โ„–32

Tested my battery, which was bad as I suspected. They were very nice and helped me pick an affordable new one. Then Bobby installed it for free while I waited. He was really helpful and I felt like he wanted to make sure my car was safe to drive. Best service Ive ever received from an AutoZone!

da
Review โ„–33

Absolutely useless. Never enough help, and they want to put you on hold for over 20 minutes. Im done!

Le
Review โ„–34

Always friendly & helpful B-)

Ma
Review โ„–35

Awesome places

Jo
Review โ„–36

This is the best AutoZone I have ever been to and would recommend it to anyone. Every employee there will go out there way to insure you are satisfied and your every need is meet thanks to all of yall for helping me in the times of covid-19

Jo
Review โ„–37

Helpful and not much of a wait

Jm
Review โ„–38

Quick and easy. I like that...

Mi
Review โ„–39

Play citizen by the rules face mask 6 ft in between I like you store I got what you need some prices little high but I got what you need

Au
Review โ„–40

Very good Very helpful ๐Ÿ‘ ๐Ÿ‘Œ

th
Review โ„–41

The help was good in there the store itself was a little bit dirty but its a its a part store but it have everything that I need it dont carry a lot of Lexus or Toyota parts so that was a damn fault but they really helpful and friendly

Ll
Review โ„–42

Fast service at times

Br
Review โ„–43

Thank you Omar for getting me a battery installed so early in the morning! Very sweet and very fast service with a smile.

Ja
Review โ„–44

Great manager. Good customer service

Wo
Review โ„–45

Nice and clean store, very helpful staff.

ty
Review โ„–46

I had to replace a starter on my vehicle and the hot terminal on old starter was broken off. The manager told me he couldnt give me my entire core charge on the starter because the core terminal was broken. If it was a good starter then I wouldnt get a new starter. I laughed at the guy and went a couple buildings down to Oriellys auto parts with no hassle or stupid talk. I was not impressed by this autozone.

Du
Review โ„–47

Find almost everything you looking for

ma
Review โ„–48

Good people very helpful. ten thumbs up

Da
Review โ„–49

Not the friendliest staff in town. Not that they are mean or rude but they dont smile or seem to enjoy working there. Every time we visit its just a solemn atmosphere. Very strange. Besides that they usually have parts that no one else in town has and at reasonable prices. I guess thats what is most important. But it wouldnt hurt to work on customer relations.

Mi
Review โ„–50

Christian really went above and beyond helping me with my dead battery. Not only was it not a dead battery, he helped clean my terminals to ensure I was good to go. Im definitely going back to this place due to the level of customer service and professionalism displayed.

ro
Review โ„–51

Just your typical Autozone. Go to counter to pay. Put your stuff on counter. Have to change registers to pay depending on method of payment.

Le
Review โ„–52

I told them what type of battery i needed for my car. They gave me the wrong battery. Put it in backwards. And still didnโ€™t know what was wrong with my car. They could have fried everything in my car. Luckily it was just my alternator that got fried. I would not recommend them to anyone. This is ridiculous.Then they fix everything and my whole car isnโ€™t working now!!!

Tr
Review โ„–53

Helpful. Didnt have the part I needed but ordered it and called me when it came in. Thank you!

Mi
Review โ„–54

Regular people with no mechanical back ground

Ji
Review โ„–55

Rough area and people. They did not have the product I needed.

Da
Review โ„–56

Good products always have on hand everything I need and customer service is very good.

ni
Review โ„–57

Great guy tightened my battery cable

Ca
Review โ„–58

Good service

Ki
Review โ„–59

Need local employees

Co
Review โ„–60

The Lady at The front desk is very rude. Iโ€™ve been in this store three times and everytime sheโ€™s given us terrible service, her attitude needs to be fixed seriously!! Last time I just couldnโ€™t do it and left to go to the other car parts down the street. Get this lady OUTTT

Ah
Review โ„–61

Great costumer service

Da
Review โ„–62

I have been in there twice. First time the was for a belt, the counter person walk around and starts randomly starts looking through the hundreds of belts. After a few minutes, I asked him why not look it up on the computer? He shrugged and looked it up and determine it wasnt in stock. While placing the order I had to tell him my phone number 3-4 times. Her is the best part, I holding a rewards card. Incompetent is an understatement.

Ms
Review โ„–63

The assistant manager was a complete rude and discuss to the customer service department. He was unbelievable and I hope he is trained better next time

Kr
Review โ„–64

Always super helpful at finding me the things I need for my car. This time it was those window vents that make it so that you can roll down your window when its raining and the rain wont get in.

Ne
Review โ„–65

Best auto parts around

St
Review โ„–66

Good experience Bobby W. was more than helpful and knowledgeable.

ba
Review โ„–67

Honored my warranty excellent service

Je
Review โ„–68

Great folks they have saved my bacon several times. Folks at my store in Lynn Haven Fl. Are aewsome!

th
Review โ„–69

Fast n friendly. Installed wiper blades free. Was there about 5 minutes! Great

Ch
Review โ„–70

Always knowledgeable staff! Very helpful.

in
Review โ„–71

The service is good. They held what i needed until o got there. Also i returned a core charge and didnt need the card i used to put the money back.

ja
Review โ„–72

Great place to get some parts for your car easy to get in and out of it as well

se
Review โ„–73

Great experience with them Miranda really helped me out with a part that was wrong in their system and helped me get the one I needed no problems very helpful defiantly saved me from being stranded today

Ja
Review โ„–74

Awesome local location for a nationwide chain the only part store I deal with Intown personally excellent staff excellent selection truly The Best of the Best

T
Review โ„–75

Standing in line nobody asked if i needed help

Bl
Review โ„–76

Staff is knowledgeable and friendly. Helped me with my problems and made me feel at ease which is real nice being a person who knows very little of automotives.

Br
Review โ„–77

Yes go here

Ka
Review โ„–78

Great!

Br
Review โ„–79

Good knowledgable customer service!

Ch
Review โ„–80

Parts never in stock

De
Review โ„–81

I have been with AutoZone for 10 years they never fail me

Ta
Review โ„–82

The best place for auto parts its the only store I will ever shop at!!

Di
Review โ„–83

They are very helpful answering all the questions for me and had what I needed.

Ch
Review โ„–84

They are aways exceptional at helping me with any problems I bring them and also give me good advice on how to save money on inexpensive repairs. I recommend autozone to anyone looking for friendly, reliable, prompt service.

Tr
Review โ„–85

Always helpful

Kr
Review โ„–86

AutoZone straight store, always get my business, knowledgeable staff and always helpful

B
Review โ„–87

Helpful staff.. Good pricing options.

Ma
Review โ„–88

One of the few places open after Hurricane Michael

El
Review โ„–89

Very helpful and friendly staff with a great selection of auto parts.

Ta
Review โ„–90

Friendly service.Nice and clean.Always has what Im looking for.

St
Review โ„–91

Nice people they helped me install my windshield wipers

je
Review โ„–92

Great sales associates. Helpful people.

St
Review โ„–93

Took them 25 minutes to find my card after they said it was there but not really a problem they had it thats all that counts

De
Review โ„–94

The saleman ignored me, said I was not in line, then rudely asked me What do want, when I pointed out to him I was next in line. I will NEVER go to this AutoZone while this idiot is working there....

Be
Review โ„–95

This is honestly the

10
Review โ„–96

Commercial very friendly and quick to help you

Ga
Review โ„–97

Friendly staff. Willing to help find right part.

ch
Review โ„–98

The guy that works there named Bobby is AutoZone if it wasnt for him this AutoZone store would not be there he knows everything about automobills and he does a very good job

Kr
Review โ„–99

Great friendly and knowledgeble staff

Di
Review โ„–100

Part store good place to buy parts

Information
16 Photos
100 Comments
4.2 Rating
  • Address:1301 W 15th St, Panama City, FL 32401, United States
  • Site:https://autozone.com/locations/fl/panama-city/1301-w-15th-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A147&y_source=1_MjQ3MDY0OS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 850-784-3993
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AMโ€“7PM
  • Tuesday:7:30AMโ€“9PM
  • Wednesday:7:30AMโ€“9PM
  • Thursday:7:30AMโ€“9PM
  • Friday:7:30AMโ€“9PM
  • Saturday:7:30AMโ€“9PM
  • Sunday:7:30AMโ€“9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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