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Expert Automotive Services
910 W Murdock Ave, Oshkosh, WI 54901, United States
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Expert Automotive Services
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Em
Review №1

I would HIGHLY recommend this company for anyone looking for a used vehicle. I worked with Mike this past week to purchase a vehicle from them. The car is in great condition and is very clean. Also, Mike is very easy to work with and was very accommodating to my crazy work schedule. He was always fast at getting back to me when needed and was very polite and professional. 10 out of 10 would recommend Expert Automotive and Mike!

Sh
Review №2

Kevin- went above and beyond to help me, this world needs more people like him. Not only was he professional, but he went an extra mile to make sure I was ok and I didn’t have any questions!! Hands down the best service I have experienced!!!

co
Review №3

Our driver Kevin came through awesome when both of our two vehicles broke down going to Wausau from Milwaukee. He was called to move our other vehicle when my alternator went out, and was immediately onboard to give me a jump and help troubleshoot what was up. He helped get all of us home over an hour away, and gave us a per/mile deal because of the situation. Towed my Jeep the next morning to work around my schedule.All around great service, great driver, and definitely made a bad situation much better. I would absolutely use Expert again if I break down near Oshkosh again.

Ke
Review №4

Car broke down on a friday night and Expert was able to help out. Got my car over to the mechanic without hassle. Michael is very professional and takes his job seriously. Highly recommend Expert.

Ma
Review №5

These guys are incredible. They towed my car to their service center at 2am and were able to fix my issues promptly the following morning. The technicians did a wonderful job explaining everything to me, and everyone I dealt with was extremely friendly. I highly recommend Expert Auto Services for car troubles.

Ro
Review №6

They were super great to me when I needed them, called and they were immediately on their way. Went above and beyond for me in my time of need. Helped me figure out what happened and gave me great tips! Recommend this service to EVERYONE.

Sa
Review №7

My son recently experienced purchasing a vehicle for the first time, and I was a mentor and assistant throughout the process. Purchasing a vehicle can have a wide range of outcomes as far as experience goes. When your target vehicle is used and on the economical side considering your first car payment and having an impending college graduation you just want something predictably dependent and to not have to invest a great deal of time and energy into the process, which can be challenging.From our first interaction with Adam he seemed to be treating us as old friends. He expressed interest in helping my son and I find what we were looking for without giving us trade-off decisions that others in sales often would (you can’t get economical, reliable, affordable, and still have it fit all your wants). He also expressed a strong interest in maintaining his integrity in doing right by his clients while still keeping his integrity with his team at Expert to be profitable and make sound business decisions.I am thankful we stopped in at Expert to look at a vehicle for purchase and our good fortune of working with Adam. I’d recommend them to my friends and family looking for a vehicle and will repeat business with Expert.

Pa
Review №8

I had a flat tire on my class A RV and Kevin from Expert came out and changed the tire.. through some adversities because of the nature of the beast with RV’s Kevin showed true compassion for his job and great knowledge in working on my RV … this is not the norm these RV’s and I’m thankful Kevin was able to take care of us and make us feel comfortable with his services.Thanks Kevin!Pat Tourville

Sh
Review №9

Used their service a few times due to locking my keys in the car. Both times we were lucky enough to get Cody Young at Expert Towing and he was there in under 30 minutes (today was a Sunday too). They even went out of their way and let me get a free pass because I had my pup in the car.It’s good to know there is a company like Expert that’s willing to help you in unfortunate situations. Especially when you consider the city of Oshkosh does not help with this situation. Highly recommended this service.Thanks again!Shane

Ja
Review №10

They towed my car to a shop and lost my only key! My calls werent returned for a week, and when I spoke with the manager they said were not responsible. Cost me 2 extra tows to and from a dealer (not with Expert) and the cost to make a new transponder key.

Ch
Review №11

Quick friendly service, would call them again (hopefully I dont have too) 😊

Mo
Review №12

I got screwed over by a mechanic and I walked in after the car has been impounded for 15 days. These guys helped me out, they took some money off (the original total was close to $1000) and they helped arrange for a tow. Everyone here was really nice too. Thanks Expert!The guy that helped me out was named Jamie. Thank you so much!

Le
Review №13

Such an amazing business! I needed help getting my car to a gas station and Kevin was there with a tow truck to take me! Awesome service and will certainly be using them again!

Jo
Review №14

Had to tow an AWD vehicle and the dispatcher sent correct tow vehicle/wheel dollies for my Subaru in a very timely manner.Tow truck driver was very experienced in dealing with a lowered vehicle and made it work perfectly with zero issues.

Ad
Review №15

Always a great experience with these guys! they look out for the guest and work great with dealers/repair facilities! Use these guys all the time when in need! I work for a dealership and havent had to use them outside of work until now. they are great! They are our number one tow company at work and are now mine as well!

Ja
Review №16

I purchased a Hiniker C Plow from Adam. Great guy to deal with. He was willing to beat the other estimate I had. Great person to work with and did whatever he could to get my truck on the road before the big snow storm! I would definitely recommend them for all your snow plow needs.

jo
Review №17

Vehicle was barely running . I took it to another shop that told me after a compression test the engine needed to be replaced but they didnt do that type of work . I then took it to Expert and they did their own diagnosis and after a leak down test told me NO it did not need to be replaced and fixed it for THOUSANDS LESS !! Car runs like a dream now . Seriously if you need work done on your car skip everyone else and take it right to Expert an HONEST shop !!! Thank you guys, i will be back !!!

As
Review №18

This guy told me 10-15 minutes, usually people are maybe a few minutes late, shoot this one was early. He came out and unlocked my gf car without a person there to pay until I got there. Worked with me very good, just hope I dont have to call again, but I would

Je
Review №19

I was very pleased with gentalmans service and his personially of helping me and making sure he could. Did an excellent job and was satisfied with his service. Thank you

Ba
Review №20

I had Cody pull me out of the snow. He was professional, did a great job explaining what he was going to do, and has very good charisma. Definitely the man to call!

Er
Review №21

Expert moved my toolbox. The driver was very meticulous and professional and did a great job hauling my box to my new address.

An
Review №22

Kevin Was very professional and honest. I wasted an hour of his time on Saturday and he didnt charge me a dime! They also came highly recommended!

Gr
Review №23

Kevin was flexible and a big help when I had one of my axles go out on me. They were prompt and friendly and offered reasonable rates will definitely be using Experts services again when life throws me a curve ball

De
Review №24

Excellent repair shop, I will be taking all of my vehicle here from now on! Thank you

Vi
Review №25

My experience with the entire shop has always been terrific. Everyone is very helpful and knowledgable to any question, inquiry, or inquisition I have ever had. I have been taking my cars there for ten plus years and have always left satisfied. These guys truly are experts.

Ty
Review №26

To expensive for what needed to be done

Al
Review №27

Locked my keys in my car and they were there within 15 minutes of me calling on a Sunday! took him about 5 minutes to get me back into my car. thank you thank you!

Ca
Review №28

Christmas Day - freezing - and they were very busy.But they came through within 45 minutes and towed the 6 miles.Merry Christmas Tow Dudes and thanks for your help.I Probably should have given them 5 stars but they had to charge me more cause it was over 5 miles.

Wi
Review №29

The driver was very friendly and able to put the vehicle exactly where I wanted even though it was a very tight spot.

Ja
Review №30

They work miracles when you give them a chance!

da
Review №31

My battery died in my apartments garage and one of their guys was there to help me within the hour. I had called and talked to Tim ahead of time, so even though it was past closing time he stayed behind to change the battery for me! Best service Ive ever gotten from an auto shop, hands down.

Da
Review №32

These guys did a great job. Response, friendly and knowledgeable. And, they got the car out with no additional damage!

Li
Review №33

Kevin did an exceptional job towing my Crossfire. It’s the second time in 2 weeks and Kevin came both times. He was friendly, professional and took very good care of my car. He also showed empathy toward my recurring problem. I would highly recommend Expert Towing - especially Kevin! Thank you for your prompt response and attention to detail!

Za
Review №34

Paid over 250 bucks to get a new car key because they lost the only one

Lu
Review №35

Great service and very friendly, professional staff!

Ta
Review №36

Cody was a great Tow helper. Thankful he helped get our truck out after an accident and helped us get everything out of it that same night. Thanks Cody!

Gu
Review №37

Excellent service, will use again.

pa
Review №38

Very nice and helpful.. Thank you

Vi
Review №39

Such an amazing business. My kids and I were stranded with a flat tire on the side of the road. He got to us quickly and was able to change the tire for us with just enough time to make it to our destination. I highly recommend and Kevin was so nice and understanding.

Do
Review №40

They did an awesome job on short notice. We will use them again if we ever need them.

Ma
Review №41

Awesome company! Quick, polite, everything you’d want in a bad situation. Hope I don’t have to use again but will if need be!

Er
Review №42

I locked my keys in my car and the worker and the boss both came out to help me get my keys. Because it took longer than expected, they gave me an awesome deal. They were so kind. Thanks again guys! 5 stars!

Br
Review №43

Employee named Chris is the best they have. Went above and beyond for an elderly disabled man helping change his tire! Wish everyone had that kind of customer service!

Ch
Review №44

Bought a vehicle. Mike was fantastic.

Al
Review №45

This towing company cares about your disabled car. I appreciate their help and on time towing.

el
Review №46

Great shop reasonably priced and affordable! And thanks Cody for a great job.

Tr
Review №47

These people picked my car up took it to tires plus and did some pretty bad damage to the car my husband lives in Little Rock Arkansas so had to be back at work could not sit around and wait for them to fix it so they agreed on paying 1,400 in a check form but told us when we get back to Little Rock to get estimates and they would get the parts paint them and ship them if it was more than 1,400 every single estimate was around 2,900 so now these people want to play dirty but I promise Im hiring an attorney they wont do me dirty want photos of the damages they did inbox me on Facebook more than happy to show you if you cherish your vehicle do not trust these snakes at all

Te
Review №48

Great group of guys! Explained to me what he was doing before he did it and super professional!

Ji
Review №49

Great place to buy a used car! Was in Oshkosh area from Minnesota over 2019 Labor Day when my vehicle failed and had to be replaced. A friend recommended Expert Automotive as an completely honest and local family business. I bought a higher mileage vehicle I’ve driven over 7000 miles without issue. Extremely satisfied.

Sa
Review №50

My friend put her car in the ditch after blowing a tire and called Expert. Chris came in less time than they quoted, was really nice and professional. He had the car loaded in a few minutes and dropped it at our house exactly where we wanted it. He answered all our questions, gave us all the info up front and was really nice through the whole thing. I highly recommend Expert Towing for any and all of your needs.

Sa
Review №51

Kevin was awesome!! Very professional and recommended a mechanic for me. Highly recommend Kevin!!

St
Review №52

Very reasonable prices. Gets the job done in less than an hour.

Li
Review №53

Exceptional customer service. I blew a tire on 41 and needed a tow. Kevin was the silver lining in my day. He towed my car to get fixed and dropped me off at my work! Thats unheard of in the best of days let alone Covid times. Thanks again.

Jo
Review №54

Very timely pickup & delivery. Quick process.

Sa
Review №55

Kevin was such a huge help when we needed our car towed in the middle of the night. He was willing to go above and beyond what we needed. He was also very kind, and under the circumstances, we had a great time chatting with him.

Su
Review №56

Ridiculous charges unprofessional when talking to them at the office. Will not do business with this company again.

Ju
Review №57

Needed a tow after a 2nd flat tire occurred after the spare had already been used. The road service I called could not dispatch a truck for 65 minutes. Expert was there in less than the 35 minutes I was quoted.

Do
Review №58

He was prompt courteous and friendly loved the drop off!

Lu
Review №59

Wonderful and kind! After getting my car stuck in the snow, two gentlemen responded in about five minutes despite the freezing temperature. They quickly and professionally got my car out. Thank you so much for helping me, and I wont forget your kind hearts.

Kr
Review №60

Kevin was extremely helpful today. Not only did he get me out of one ditch but two! Thanks for following me and making sure I made it to my destination. Very efficient and professional. Expert Automotive is now in my phone and will be my go to. Thank you Kevin!

Je
Review №61

On Friday afternoon my tow truck developed engine problems after calling around expert towing was recommended, Kevin came down and loaded my flat bed up and towed it back to my facility approximately 125 miles, I’m very impressed with this company and even more impressed with Kevin he is very professional and treated me and my equipment with great respect.I would highly recommend this companyThank youfrom Wolf River Recovery and Towing

Er
Review №62

They were the only tow company that was still taking calls in all this cold! I am so thankful for their amazing service! They also gave me a ride to the repair shop with my vehicle. Dan (I think that was his name, younger man with a beard) was great! Stay safe! (:

Da
Review №63

When my car decided it was tired and didn’t want to drive further Expert saved me. Thanks!

Sa
Review №64

It was a wonderful experience, given the circumstances. Thanks to Kevin, we were able to make the most of it.

De
Review №65

Shout out to towing and recovery, Kevin Parnell. Was in accident this morning and not only did they show up quickly, but his patience and compassion for the situation were incredible. Thanks for doing what you do!

Ch
Review №66

Thanks for pulling us out today. Chris was very polite and knowledgeable about the service today. Couldn’t ask for a better guy to be tugged out of the ditch from. Thanks again

Me
Review №67

Really nice staff, great prices for automotive work!

Jo
Review №68

I got a flat tire on my Ford F150 in a business parking lot, so I called Ford Roadside Asst. I waited patiently for over 2 hrs before canceling with them and calling Expert Automotive. Even though we had a snowstorm the day before, and even though Expert Automotive was busy due to the storm, they worked me in and arrived within 15 minutes. The driver, Dane, was very polite and professional, and drove me to the location of my choice. From the initial phone call to the departing handshake, Expert Automotive deserves an A+ rating. They delivered excellent customer service. Would highly recommend to others.

Mi
Review №69

Reliable and respectful and they are always on time

Ja
Review №70

Omg! These guys were really professional and nice. Thank you for your help with my front tire!

Er
Review №71

Recently bought a car from Adam. Thanks for helping me

St
Review №72

After another shop told me $100 just to diagnose the cause of my check engine light, I called Expert based off a recommendation by the auto parts store next door. Expert diagnosed the issue for free and managed to sneak me in for the repair same day and very close to closing. Gentleman who helped me was polite, friendly, and knowledgeable. I’m definitely taking all my future vehicle repairs and maintenance to Expert! Great job gaining a new customer!

Br
Review №73

Excellent towing service. The driver, Paul, was knowledgeable on what the issue might be and tried several things to see if it could be fixed. After that, he towed it to the shop. He proceeded to fight for me with the insurance company to fully cover the tow so I didnt have to pay an extra charge (the tow was only for a couple blocks). Excellent service overall! Highly recommend!

Ra
Review №74

I have to admit Ive never seen such a clean towing truck. It was spotless. That alone told me a lot about company and what kind of people work there. Besides that work has been done in professional and timely manner. They did transmission oil change and induction cleaning for my car. Price for their service was competitive and within my budget. I also had downshifting problem in my car. Owner Adam told me it should disappear with transmission oil change. He said to test drive for a week and see if problem were still there. If downshifting were continuing he said to bring it back and they know where to look for it. However, within few days after transmission oil change problem has disappeared. I would highly recommend to anyone. Thanks for a great service.

Al
Review №75

I had a very long morning when my axel decided to break when I pulled into my parking ramp this morning. Expert Automotive made my experience so much better. It took a while to explain my location to my insurance company, but Expert Automotive knew exactly where I was. They kept me informed where they were and got there in less than 30 minutes. The driver was very friendly and helpful. You can tell this company takes care of their customers and appreciates the business! Sadly, I was so frazzled this morning, I dont remember the drivers name. However, I would recommend this company to anyone stuck in a jam! Thanks again for all the help today!

Ka
Review №76

They helped me while I was in the middle of the street I had no money or nothing and I’m pregnant he put my spare tire on for free I’m so blessed and so grateful thank you so much Kevin he was friendly and just saved my life I’m I can’t even explain how blessed I am I’m crying right now 😩 thank you so much

Ch
Review №77

Locked My keys in my car while making a stop on my way to work. Called up expert in Oshkosh and within 10 minutes their guy Kevin was there and had my car unlocked for me. Fast and reliable. Definitely would recommend expert for all services. Thanks expert, and thank you again Kevin!

Mo
Review №78

Had a bad month where we had 2 cars die, and another have a starter go out and they were always timely and friendly. Great customer service but hopefully I wont be needing them again any time soon 😂

G&
Review №79

10/10 service, he was quick and friendly

Su
Review №80

Excellent! I flipped and totalled my car. The guy from expert was so kind. He gave me time to gather myself because I was crying and then talked to me about how things work with insurance, etc. The best!

Al
Review №81

Second shop I’m Oshkosh with HORRIBLE customer service & POOR time management. Still waiting on my vehicle this is day 4. When I was told 2 days. It’s not even a very complex job, & I go in because they have zero communication skills & he tells me it’s on the lift I can’t predict the future he said it’ll be done we’ll call you. Never received said call

De
Review №82

Excellent service, very prompt and friendly

Sa
Review №83

Thank you.

Di
Review №84

One star is also generous.After a one car accident with a power pole, Expert Automotive was next on the list for the police to call. We were given no cost information by the tow truck driver nor any receipt. This was on a Saturday at 7pm. On Monday morning when calling to find out about dealing with the totaled vehicle was told the charges were 341.00, 175.00 towing (which the woman at the Oshkosh office said the county sets the price at 175.00 for all tow companies responding to accidents so there isnt any gouging. I dont know if thats true information, Ive been told it isnt true at all.) and 45 a day lot charge. The car hadnt even been there 48 hours at this point. The man on the phone, very aggressive, said this was the uninsured car charge. (this car was insured) Long story short, everyone we talked to gave us a different story and no story made sense. All in all, they took the title for the totaled car, got a check from us for 153.00 and then got 200.00 for the car from Wallys. (Our insurance agent said he got a bill faxed to him for 216.00 that we had already paid 153.00.) This was all to tow the car 9 miles and it was sitting in a driveway easy to hook up when they came to get it.Reputable businesses let you know the charges up front and you dont feel like you have to take Judge Judy along with you to figure out their story. Compared to the cost of other towing companies, the charges they lay on you AFTER THE FACT are OUTRAGEOUS.Not recommended for any reason.

Al
Review №85

Very friendly, got my car where it needed to go.

Ja
Review №86

Had my car towed on a friday night (my own fault).. called saturday morning and the driver picked me up himself from the hotel i was at to save me a cab fare.. easy to do business with, kind and friendly.. would highly recommend.

Da
Review №87

Pretty good rates, can tow from the highway 24/7.

Ka
Review №88

Expert saved the day when I found myself stranded amd my car wouldnt start. Troy did a great job getting my car safely to the repair shop I wanted and left it parked like a pro! They are definitely trustworthy and professional. They would be my go to again.

Li
Review №89

Travis was awesome! My car needed a tow and he was great. I appreciated the lift and he was very kind and helped me out.Thank you!

Br
Review №90

We were stopped at a Kwik Trip with a flat tire on an old truck and we were struggling. Without being asked, he came over and helped us!! It was such a relief and its great to know they have thoughtful employees willing to help!

Ju
Review №91

Was visiting Oshkosh (I live about 8 hours away) and got a flat tire that ruined it completely. I was totally stuck and didnt have any other options so they easily could have taken advantage of me. Instead, they came to me and put on my spare tire for me. I drove back to their shop and they offered to fix/replace the tire onsite at a very competitive rate. The service was very professional, very timely, and they ended up not charging me at all for the initial spare tire installation because they made a tiny scratch on the bottom left side of my car.

Le
Review №92

These guys are 5 stars and then some! My car completely died at an intersection and within 3 minutes Tom just happened to drive by, stopped and offered to help. I asked for a card and he was as kind as could be. While I was on the phone trying to figure out what to do next, ANOTHER employee from Expert stopped, said he had heard I was having trouble and stopped to see if I was ok. Who does that?! He offered to help push my car over to the side of the road, which he did gladly, and as far as these guys know, Im having someone else come and tow. But they showed up and went the extra mile anyway. In the end they did tow my car, replaced the part I needed-- and did it by WORKING THROUGH THEIR LUNCH HOUR.I live rather far away and my car was my only way back, and they wanted to make sure I was not getting stranded. Labor, parts, and towing were completely reasonable. Thank you so much guys! Your customer service is beyond compare!

lu
Review №93

Took my truck to expert towing in Oshkosh wi.For transmission work.I would highly recommend having your car or truck serviced there, ask for Matt (transmission guy) also a good guy to talk to as he will explain what’s going on in detail.does good work!!

Le
Review №94

Ran 1/2 late. Otherwise was great experience

Au
Review №95

Last night when leaving work I discovered I had locked my keys in my car. During the phone call with my insurance’s roadside assistance, I was told I’d be waiting nearly an hour before someone would be there to unlock my door. No one wants to stay at work an extra hour especially on a Friday!... well not even 20 mins later Rick from Expert arrived and was very quick with the unlocking process. Extremely happy I didn’t have to wait an hour or very long for the process. Thank you!

Gr
Review №96

WORST EXPERIENCE EVER! Hated it does not even begin to measure my horrible experience with this band of thieves posing as a towing service. A rating of negative 4700 is more accurate because $4700 worth of my stuff was stolen out of my car after they smashed out the rear window in their secure lot. Is the barbed wire atop the fence of the secure lot meant to keep other thieves from stealing from cars on their lot before the Expert employees get their chance? Expert did not take any responsibility nor did they even inform me that my car was broken into. I found out from my insurance company. It is bad enough dealing with the aftermath of a car accident, but then to find out that everything in the car worth more than $1 was stolen makes it that much more devastating. I urge you to use anyone else! They are Experts in robbery only. DO NOT USE THESE SLIMEBALLS!!!

De
Review №97

The only thing positive about my experience with Expert was the gentlemen who actually drove the truck. He was polite, positive, and tried to make me feel better about the disaster of a week I had. Every person I talked to on the phone before the towing and after the towing was rude. They did not say thanks, they did not try to understand what my situation was, they just wanted to get off the phone. When I got to the shop I waited for an hour expecting an update on my car. I went to THEM to see the progress and they told me they hadnt even gotten my car into their system yet. The piece of paper with the info about my car was just sitting on their desk. I stood there as they entered my car into the system. When I asked them how long it would take and told them that I had to work in three hours, the guy at the desk just laughed and told me I should probably find a ride to work because there was a good chance my car wouldnt even be ready until Monday. They called me five minutes before I went into work, told me my car was ready, told me the unreasonable price for the work they did, then told me I can wait until Monday to pick it up because I wasnt able to get it that night. I went to pick up my car on Monday to find that over the weekend someone had come and stolen one of my back tires because the crew parked my car in the front of the building. There were zero cameras to determine who had stolen the tire. I was then told that they would find me two tires so I could swap them, it would be on them for the inconvenience, and they would call me in a day or two when they had them. I called them two days later and the guy who said hed find the tire wasnt in the office. I called the next day and was told that he was looking for the tire that day. I left them my name and number and told them that they needed to call me back so that I would know when I was getting my tire because I cant just run on a spare tire forever. They have yet to call me back. Im pretty sure theyre never calling, Im never getting the tire they owe me, and that Im never going back again.

Mi
Review №98

I called Expert after accidentally locking my toddler and my keys in the car. I explained the situation to Kevin, who said Ill be there in 3mins and hurried over. Thank you so much to Kevin for making a scary moment better and for even making her smile with a high five.

As
Review №99

Definitely reccomend this company! I called around to almost every tow company in oshkosh and they were giving me prices that were $40-$50 more than they did it for. Kevin was the one who helped and he was really happy to help! Where as the others I called didnt seem too thrilled to help me so late at night! He was fast and got my car home safe and sound. He was also more than happy to put in the extra work it took to get it onto the bed because we lost the keys to the car 🙄 THANKS AGAIN KEVIN!!😁😁

Ju
Review №100

I had a broken brake line, Expert Auto (BEN) got me in right away, Im so thankful that they were able to get my truck fixed,they were very nice and helpful thank you so much

Information
29 Photos
100 Comments
4.6 Rating
  • Address:910 W Murdock Ave, Oshkosh, WI 54901, United States
  • Site:http://expertautomotiveservices.com/
  • Phone:+1 920-230-2003
Categories
  • Auto repair shop
  • Towing service
  • Auto wrecker
  • Transmission shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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