I have owned several high end vehicles and always have my service done by those manufacturers. That said Lincoln is absolutely the best. No hassle, Easy scheduling, Fast and efficient Service, Excellent Communication and the car is returned in better condition than what I had it picked up in.I refuse to send my Navigator to any other dealer, and when it is time to upgrade, I will be coming the CFL for sure. They have definitely earned my business for years to come.

Central Florida Lincoln gave me a fabulous shopping experience for my dream car, the Lincoln Nautilus.Each staff member I encountered were just as excited as I was helping me to choose the Lincoln Nautilus.Thank you Tim for accompanying me on the test drive and the smooth application process.Thank you Angela for your quick response on-line answering all of my questions before I arrived.Thank you Chris for the smooth financial transaction. Totally stress free.Thank you Central Florida Lincoln for making it so convenient for me to ride off in my awesome dream car, a 2021 Lincoln Nautilus!!!

Best buying experience! It was 2.5 hours in and out with our new vehicle. The staff was excellent. No games. Couldnt ask for more. I highly recommend you visit Central Florida Lincoln for your next Lincoln purchase. You wont be disappointed.

Having a Valet Service for my MKC maintenance service has been a welcoming and satisfactory experience. It allows me not to have to take a day off from work, which allows me to use vacation time for fun things.The Service Dept personnel are a pleasure to work with.I’m happy to be part of the Lincoln family and definitely looking forward to my next car 😊

Had the pleasure to work with Jim and Lorenzo. Top notch professionals that made the buying experience simple and easy. Thanks for all your help.

Overall, my car buying experience was great from beginning to end. Merritt provided great customer service to my husband and I. The dealership is top notch. Im enjoying my new Ford Explorer. Thank you Central Florida Lincoln!

Amine is an extremely knowlegable and personalble salesman.

Scott and Bill worked hard to determined what was causing the water draining issue with my 2020 Aviator. They kept on trying different solutions and came up with the appropriate fix. I appreciate their determination to resolved that issue. I would recommend this Service Department for any repair. They are highly trained and dedicated to making the Customer happy. Thanks again.

This is the best place to buy a new Lincoln. Our salesperson, Tim was incredible. So helpful, kind and gracious. He really performed miracles getting us the deal we wanted. He spent a lot of time helping us get acclimated to our new car.This dealership is all about service.

I must say that this was one of the BEST car shopping experiences I have ever had. My fiance and I were looking for a vehicle for her. We had our eyes set on a 2019 Lincoln Nautilus. We stopped by Central Florida Lincoln to view a Nautilus I had seen advertised on the companys website.From the moment we got out of the truck, we were greeted with a warm smile and greeting by Daran who made us feel very welcomed. Next, we were introduced to our sales consultant, Victor. We hit it off from the start and his personality was very genuine. We bonded during the test drive and chatted about many things in life and definitely the details of the beautiful, fully-loaded 2019 Nautilus that brought tears to my fiances eyes when she realized she was driving it home.Victor was very knowledgeable about the vehicle and made us feel more like friends instead of customers during our visit. To top it off, Mike, the sales manager was exceptional to work with and was able to get us approved for our luxury vehicle within our desired price range.If you are looking for an awesome car-buying experience, I highly recommend stopping by to see Victor.

Dont buy a car now. There is a semiconductor shortage and they will take nothing less than full MSRP and short you on your trade. They have the attitude that if you walk several more will come in behind you. Wife really wanted the car. Delivery was extremely short and not very informative. They more or less paired the phone and tapped on the screen. No walk-around, no tour of the dealership. This will be our last Lincoln. There are many other luxury SUV makers out there.

This is the first mechanical issue we have experienced since we got our vehicle just under a year ago. The service department was super friendly and got us set up with a loaner. They delivered the loaner and drove our vehicle in for service which is awesome! (BTW, I love not having to go out of my way to get a vehicle repaired that is under warranty. I wish all companies offered this service!) They kept us informed of the status of the repair as well as the issue they discovered. After the vehicle was back up and running they then washed the car before bringing it back to us and taking the loaner back. The whole experience was great. I thoroughly enjoyed the process and appreciate the way they went out of their way to make sure we suffered no impact to our routine.

If you know me you know I love car dealerships. First experience at CFL was very pleasant. Focused and swift employees - no nonsense; message chairs for my bride was a huge plus. Heres to building our relationship. So far, so good.

I went in to have two recalls on my car and left with only one recall complete and a repair!! One of the employees broke my drivers car seat knocking it off the track! To add insult to injury the store manager and staff said they wouldnt pay for the repair, that I had to pay for the repair and neglected to acknowledge that the incident happened while my car was in their possession by one of their employees!! The department is rude. I had to reschedule my appointment that I had reserved which they had no record of or deleted. There was one front desk gentleman and he was The Only Respectably Sane Employee there! Beware if you do business at this location. Make double sure to get names, take pics, and be prepared to be blamed for repairs you didnt have before, and to pay for unnecessary repair(s) caused by the employee(s) and get ready for an argument! I am highly upset and disappointed. I am waiting to see if the parties involved will do the just thing and repair my drivers car seat. Right before I left I was escorted into an adjacent office with the store manager and one of the employees who got me a quote of $1500 and said if I paid they could repair my drivers car seat. They offered to make the repair, then recanted their statement. The store manager also said if I went somewhere and got my car seat repaired they would pay for the repair upon receipt of the repair only to recant that statement as well once I repeated to him what he suggested! Proceed with precaution if you ever visit this dealership!

My vehicle had a problem with the backup camera display. The tech correctly diagnosed the problem and ordered the required part to fix the problem. My service adviser kept me informed as to the status of the repair and arranged to have my vehicle delivered to me upon completion. I am very pleased with the service I receive from Central Florida Lincoln.

Worst buying experience I ever encountered. Car finally arrived, sat down with a cashiers check, amount based on sales manager, Joe Alvarez, negotiated price and was informed they increased the price by 4K. I talked with the dealership weekly for 2 months before the car arrived, but they failed to disclose the price had been increased. Shady and dishonest. Stay away.

Victor made the car buying experience enjoyable. He really cares about his customers and that shows by his attention to all of our needs. Ive heard great reviews from family members who have bought cars at this dealership and now I understand why theyve enjoyed their car buying experience. Our sales person, Victor, at Central Florida Lincoln knows how to create loyal customers.

I cant say enough about the customer service in the service department. Super friendly and they really go above and beyond

Best car buying experience I’ve ever had. I live out of town and they did everything over the phone and by e-signature . All I had to do was come to town and sign some paper and I received my keys. Thanks Central Florida Lincoln!

What a pleasant place to purchase a vehicle. There was never any pressure and everyone we dealt with was professional, courteous and patient. From the first phone call to Jim, to the introductions to Mike and even with Kevin in finance which is never my favorite part. I was really impressed and grateful for our salesman Victor Ballesteros. He took me and my wife through every inch of the car and the whole process was a joy because of Victor and the whole team at Central Florida Lincoln. You have a customer for life.

Started our search for a new vehicle. Stopped by to see if I fit in any of the SUVs. 64 300+. Salesman was extremely helpful and polite. Excited to return to make a deal!

Daran was very patient and professional as he explained all of the features of our new car.

Professionalism. No sales pressure. Honest business practices.My husband and I have been leasing and now purchasing vehicles from Central Florida Lincoln for many, many years. There service is excellent, their sales team very knowledgeable and every transaction has been handled quickly and to perfection.

Victor greeted me at the foyer doors and quickly retrieved the specific vehicle I was there to see. He was knowledgeable of the vehicle, was personable and professional. I was transparent that I had been shopping around and had been to several other dealerships and would be in contact if I had interest in this vehicle. Zero pressure was applied to make this sale, to which was not my experience with the other dealerships (3 of the 5 I visited were not Lincoln dealers). When I made the call to get the deal rolling the experience was fast and seamless, they even were able to beat my prequalified APR rate by 3%. By the time I got back to dealership (I traveled 1.5 hrs for this sale) paper work was near to complete and I was out the door within 30 min with my new car! Smoothest car buying I’ve ever had. Thank you Victor and the team at Central Florida Lincoln for a superb buying experience.

Central Florida Lincoln is the absolute best in SERVICE and Sales! Since 1989, when I purchased my first new signature series Lincoln town car, Central Florida Lincoln has always provided me with impeccable service. They recently serviced my 2011 Navigator and it is just like the day I bought it, brand new! Thank you for 32 years of excellent service! Doris P

Overall decent experience. Got a little hammered with dealer fees on the overall price, but all in all a good experience, they did all they could to close the gaps and maintain a smooth transaction. Would shop there again.. Thank you again Victor in sales..

Fantastic group of highly educated sales professionals ready to help customers at this Lincoln dealership.Ive purchased three vehicles from this dealership and have been impressed by their high level of service and dedication to customer satisfaction. The sales manager is very personable and will do everything possible to get you the best deal. Merritt helped me on my last two cars and made the process very easy and fast!

I went in to the dealership only to look at a CLS 550 that I notice online. I had two other dealership to review before I Intended on making my decision. However, after meeting The salesman Victor Balledteros and being treated in such a calm, respectful, and truly professional manner, it made me not want to go anywhere else. Needless to say I purchased the Mercedes for my wife. I have asked that Victor be on the look out for me a Corvette. I have all intentions of doing business here in the future. Victor made the difference in this deal, not the price. I also want to add that the gentleman over the finance Chris if I am not mistaken was a true professional as well.

Didnt have an appointment on a holiday weekend and they squeezed me in for service! Didnt have to wait too long either which was a plus. Waiting area is nice and comfortable enough to work as you wait. Free wifi to log on and keep going. Certainly will return for service

THE FACT THAT CENTRAL FLORIDA LINCOLN CAME AND PICKED UP OUR CORSAIR FOR SERVICE AND LEFT US A CORSAIR LOANER TO DRIVE WHILE OUR LINCOLN WAS IN FOR SERVICE AND THEN RETURNED IT TO US WHEN THE SERVICE WAS DONE. THE SERVICE AND THE STAFF IS A PLEASURE TO TO DO BUSINESS WITH. THIS IS A FIVE STAR DEALERSHIP ...

Did not fix the issue. Pretty much told me I would have to live with the dripping noise on the passenger side of the vehicle. Not to impress with that result.

I went to this dealership looking to buy new 2021 Aviator. Not even a single person said hi or hello neither ask if I needed any help. I stayed in the showroom for little while looking at Aviator inside and out.. Not a friendly place to visit in my experience.

Jerry in the service department always makes sure everyone leaves happy!

Wonderful experience dealing with staff at Central Florida Lincoln.

Michael and Lorenzo were great! Very professional and polite without the sales pressure Ive experienced at other car dealerships. Very smooth transaction. Thank you.

CFL is by far the best Lincoln dealership. Professional staff, exceptional Service personnel, and laser focused on customer satisfaction.

Excellent care, very professional. Thank you

Victor Ballesteros was knowledgeable and was very helpful and patient with me when going over all the features of my 2021 Aviator. I appreciated it. All the Lincoln staff did a great job with the whole process, starting with with my internet coordinator Angela Northcott. Thank you all!

I worked with Jim and Lorenzo and traveled from Alabama to purchase this vehicle. I was on a limited schedule, and they made the experience very painless and provided a very competitive finance option.

Great people to work with. Quality dealership

Very pleased with the Corsair. Great ride, very comfortable. Wish it were a few inches wider for a little more leg room. But very satisfied.Now that weve owned the vehicle for several months I do need to say that Im not happy with the performance of the vehicle. The ride is nice but Im not happy with the performance of the transmission in that it lurches from a dead stop and does not shift smoothly. Not sure if thats just the nature of this vehicle, but Im not satisfied.

Central Florida Lincoln is professional and amazing. Have bee with them for over 15 years.

A love this place, high standard services!

Excellent company with a superb lineup of luxury vehicles. I took my Continental in for a diagnostic, the technician and service advisor that I worked for were both friendly and exceptionally knowledgeable. I was kept informed on the status of my vehicle the entire time and received a quality loaner while mine was being worked on. I got my car back and the issues were resolved, my car was washed and vacuumed. Now thats great service. Highly recommend this dealership.

They took very good care of me. I have a Black Label Navigator and they went the extra mile. They had a replacement part shipped to me quickly.

I live in the Tampa area but was looking for a very specific vehicle. I called this dealership a week ago about a certified 2017 MKZ and looked it over but noticed a few chips in the paint and curb rash along with some sun damaged panels. I pointed these out to my sales rep Amine who was very helpful and confirmed with his manager he could get them fixed and offered me at first 8k for my car as a trade in then went up to 9k. I told him I still need to think about it. Cut to this week the price dropped 3k so I called and set up an appointment to go back. Amine wasnt there instead I had to deal with 2 very unhelpful reps the first never told me his name and the 2nd was Victor who was the manager during that time. They took 1500 off my trade in value for added miles since last visit which is ridiculous since I work from home and barely added any miles except my trip out to them. I then told them about what Amine told me about fixing the small defects and they told me they cannot fix that and I have to buy the car as is. I told them thats silly because I have bought CPOs before and every single time at every dealership they have fixed small chips in paint and such plus the panels should be covered under warranty. Victor responded with look its a 4 year old car you need to realize that I told him that Amine promised me these things would be fixed and he responded with Amine can say those things doesnt mean it will happen. I expressed how disappointed I was with this process and the fact that they KNEW was driving from Tampa and they wasted my time. To which he said look we have no money left on this car it is what it is. They let me walk out and I am glad if thats how they are going to treat a customer who took the time to drive out from an hour and a half away then I dont want to do business with them there are plenty of other dealerships I can go to. Rude and unprofessional.

The service and attention is overstanding, a Lincoln is always a good decision

Pretty good service with a nice lounge to wait while they take care of your car

Staff was extremely knowledgeable and kind to me as a minority. DO NOT BELIEVE RUMORS THAT LINCOLN DOES NOT RESPECT MINORITIES ATLEAST AS FAR AS THE AUTO REPAIR DEPARTMENT. CAR SALES MIGHT BE A BIT DIFFERENT.

Super satisfied with the Lincoln Service people! They are the best advisors and attentive guys. They take good care of everything regarding your car and make you feel you are in good hands! Totally recommended!

Spent a ton of money on a Navigator and still so many open issues that were supposed to be resolved within 24 hours...now been almost 4 weeks. Still only one key fob, no vehicle manual, no key code for the door, windshield fluid light already on, not sure if oil was changed, USB port was broken...well you get the point. And worse, we have left numerous message with no action. Just empty promises. Horrible service.

Exelent service

Very nice and professional

To: Ford Lincoln Motor CompanyI want to know who is responsible for the unsatisfactory, unfair or dishonest result:Who is to blame?1- The mechanic?2- The advisor?3- The service depot manager?4- The owner of the dealer?or5- Ford Lincoln Motor Company?When I commit to my clients to perform a service, it is guaranteed that it will be produced 100% to meet or exceed the contractors expectations. I take responsibility for what I know how to do. I do not admit any mistakes or any flaws in the work that I commit to doing!I also cannot imagine that an official Dealer of the Lincoln car manufacturer fails to perform poorly the service that was recalled by the manufacturer. I do not admit it!Do you think that the dealer owner or manager are looking for maximum profit offering me low quality service at the minimum cost?I do not want to get the Lincoln brand in the lie, saying that it changed the two (02) catalytic converters and the four sensors (04) and after the service “bad performed” for several days, an easy investigation of photos and videos before and after, engine light on, new noise (sounds like front catalytic gasket), vibration, engine cloth burning smell, smell of rotten egg that continues to exhale from the exhaust pipe and a simple visit to another Lincoln dealer, intending to have to change the catalytic converters and the budget was approximately $ 1,400 each catalytic ($ 2,800), 4 sensors $ 786, labor $ 600 = $ 4,189 + taxWhen I arrived with my defective Chevy Traverse at the dealer, General Motors, reported a recall under extended warranty for powertrain and transmission, was paid $ 3,950 for the repair. The service was perfect and while the vehicle stayed for 20 days, they provided me with a bigger car, a spectacular Tahoe!This is my fifth Lincoln and I realize that the quality of the products used on the exterior and interior of the vehicle is going downhill, lower weak engine, year 2013 and no individual tire PSI like since 2009 Traverse provide us, no air suspension is like go back to cave, the plastic chrome peeling, vagabond product, such as those responsible for approving such low quality made in Asia products.Think of helping this wonderful country with less profit. Buy only made in USA or help the region with Made in Americas with strict quality control!Wrong decisions in various departments!This Central Florida dealer didnt performed correct the service at all and the car has ENGINE LIGHT ON with code related to the same repair supposed to be done!

Lorenzo Bodie is the best!!! 5 star quality this is the second vehicle Ive had the pleasure to lease or purchase with Mr Bodie always a professional

Great service Love our MKC after two years

Nice place for service

Bought a certified 2016 Mkz hybrid (not from this dealership). A month after owning, it completely died as I was going 75 mph on the highway. I have video of the entire breakdown. It left me stranded on the side of 75 for an hour with no hazard lights or a/c, complete power failure. Took the car to this dealership. Like I said, I had video so they took the car in for service. My service guy was nice but they kept my car for a month. I had to keep calling to get updates and they would tell me some nondescript procedure they did. Finally, I get the call, it’s done. They say it was a “chaffed” wiring harness and send a bill to Ford for $5000. Car seems fine. A month later I notice my hood, as well as all four doors and trunk lid have corrosion starting at the seams where the welds are. Do some research and find out it’s a common thing with the mkz. Apparently there were issues with weld seals on the seams of this car. I took it to the collision center and was verbally told “everything would be fixed. We will give you a loaner but we have to order the parts. We will call you.” Two weeks later, nothing. I called back and spoke to David- a manager with the collision center. He said they would be replacing the roof, all four doors, and the trunk lid but that they had to order parts. I waited another two weeks. Had to call back again and David told me that they would not be able to do ANYTHING under warranty and that I would have to pay over 4K to get everything fixed. I argued that I was already told twice that everything would be fixed under warranty. He sympathized with me. Said he would fight for me and hated that this was my experience with a certified vehicle. Never heard back from him. Called back and tried to fight it again to no avail. This is a 2016 Mkz hybrid with less than 40k miles. They told me the coverage ends after 5 years... it’s 2021. My grandfather worked for Ford his entire life. He only drove Lincoln’s. He would be rolling in his grave. Never buying another Ford or lincoln and never going back to this dealership. I have receipts if you don’t believe me.

We bought an used vehicle, had some little issues but Mike and his staff stood up and took care of the problem with the car. Our family is extremely thankfull to Central Florida Lincoln. I will recommend Central Florida Lincoln. Very professional and friendly staff.

Great service, friendly staff.

I love the ride but my vehicle has ended up in the service department twice due to AC not working properly.Not cooling. Freon leaking out. The first time they had my car i2 weeks and the second time they had it for a month!Now it’s happening a third time and I am dreading having to take it in again! This will be the third time they will try to figure out the leak and it’s always a very long time before I get my car back! I just want another car at this point! I don’t think they will ever be able to figure out where the Freon is leaking out.

Always professional and courteous staff. This is the only place we bring por vehicles to for service.

Great place!!! Everything in service was perfectly performed on my Aviator.

Thank you so much for the outstanding service on my MKZ AC Control Module. Car is performing perfectly. Also want to take the time to thanks the Outstanding Auto Service Department in particular Service VIP Advisor Jerry & Manager Mr. Savoy for always going that extra mile to get the job done! Central Florida’s Lincoln, absolutely The Finest 🌟SincerelyRealtorAmeriTeam Realty IncJuan Rosa

Very informative and friendly. Customer service oriented sales. I highly recommend Daran Bucknor if you are there to peruse or purchase a vehicle!

A first class operation. Smooth, clean and friction free. The product is excellent.

Great car experience. From Mgmt., to Sales and thru Service, they are an honest and professional team. Very professional dealership. Can’t recommend then enough. They care about their customers . Just concluded another purchase.Bill Bradshaw

Although I live in the Villages, about 55 miles north of CF Lincoln, I leased my new MKZ (sedan) from them because they reached out with a full page ad in our local newspaper.I had previously looked at closer Lincoln dealers but was unwilling to pay their lease prices.One concern with Buying from a farther dealer was having a good relationship with a service department, but CF Lincoln assured me that they would pick up and deliver my car, leaving me with a loaner, even though I was not close to them.Last week my car was due for its first routine maintenance.I called CF Lincoln and easily arranged for pickup and delivery.Their driver came to my house at the appointed time, called to let me know he was near, and was masked to avoid contagion.Another comparable MKZ was left for my use while they serviced mine.The next day they returned my car and took back their loaner.All this was handled smoothly and efficiently and courteously and at no cost to me.I am very pleased with Central Florida Lincoln both with the initial sale and the subsequent service experience!

I went into this Dealership on Friday knowing what I wanted, I also went in knowing I did not want to be sitting and waiting for hours to be approved or not! I was truly impressed with my results! The staff was wonderful especially Tim, he took his time and walked me through every step of my purchase! My finance guy also took extra steps to get me the best rate possible! This MKZ is an amazing vehicle, it is so amazing that I didnt feel worthy to purchase it, but my God had other plans! On Saturday morning after 30 minutes in finance I was riding and crying! I love and recommend Central Florida Lincoln as much as I love this MKZ!!

The team at Central Florida Lincoln were great. They were courteous and professional. They actually listened and went out of their way to answer questions and get information for me. They were respectful and gave me their full attention.I never felt or experienced any sales pressure or assertive behavior. It was actually a very pleasant and stress–free experience. I left feeling confident and satisfied in my dealings and purchase with this dealership.More importantly, I feel assured that I will receive the same professional treatment on future service and maintenance visits.Pleasantly surprised and satisfied.

Tires needed air on all 4 tires. Tires were never checked although it was indicted on the invoice that they did. I wonder if they ever really changed my oil.

Service was not satisfactory. problems not corrected no loaner was provided. this is my 5th car from you. perhaps its the car and not your service dept.

Great job Central Florida Lincoln. Service department picked up my Cosair from my home leaving a loaner, completed the Service on-time, cleaned the car and without issues. Thank you CFL.

Great service very clean environment 100%

I recently had my 2015 Lincoln MKZ serviced at Central Florida Lincoln. Their service department has always treated me right. I had various parts replaced in my A/C system, and most recently the evaporator. System is running as good as new now. Thanks again for the great service you give me.

Cant get ahold of anyone in service. We have left constant voicemails regarding our Taurus that we dropped off yesterday. Its very disappointing considering we were recommended to this dealership. No wonder why Van Bortel is #1. It seems like every dealership in Florida is incompetent of providing good customer service no matter how much you pay. Disgusting business practice.

As far as a dealership goes, Central Florida is top notch and goes the extra mile in their service. As far as the car itself goes, terribly disappointed. Car is way over rated. Looks fancy, but way over priced. I drove Lincolns for over 30 years in the 70s, 80s and 90s and liked them very much. My last Lincoln was a Continental and when they stopped making them, I was very disappointed. When they re-entered the market, I had to go back and try them again. My opinion, they are way overpriced and lack several options I had before with my Genesis at a much higher price. When my lease comes up in December 2020, I will again access my options and probably will go back to the Genesis, which is a fantastic automobile.

I am at CF Lincoln about every 2 months due to driving lots of miles and needing regular maintenance. I absolutely love the service that I get and my service advisor Jerry is always exceptional. He makes me feel like I’m a VIP, remembers my name and my vehicle. Thank you Lincoln; everyone at the dealership for always making my experience a special one!

Absolutely the best car experience I have ever had. I purchased a used car and from the sales manager to the other members I dealt with it was a terrific experience. They were knowledge fair and just a pleasure to deal with. Highly recommend

What a great and outstanding experience at Central Florida Lincoln. Excellent service and sales.

Best body shop for Lincoln cars. Friendly service and staff.

Horrible service didn’t believe me about my loan rate because I was a young black male questioned several times if I really got the rate I mentioned and on top of that sold the Car that I came into purchase, Thank you Central Florida Lincoln and the Representative Tim MetCalfe for judging me by my Skin Color

Ive been a customer of the CFL Service shop for over 4 years now and they are top notch. They even took care of me when I showed up a week early for my appointment. I definitely recommend them!

Mike the manager is the worst, he treats people with indifference and superiority. He does not answer the phone that rings and rings and does not answer your questions with respect, he serves customers as if they were garbage

Service was ok.Service personnel were polite and professional.

THIS HAPPENED YESTERDAY,I WENT TO TEST DRIVE A VEHICLE, NEXT DAY CALLED AND OFFER TO PICK UP THE VEHICLE, SALE REPRESENTATIVE PRESENTED MY OFFER TO MIKE ( MANAGER ), HE SAID YES TO THE OFFER, SALES REPRESENTATIVE SAID TO ME, MY OFFER IS BEEN ACCEPTED I CAN COME AND PICK UP THE VEHICLE, AM GETTING READY TO GO, AFTER 15 TO 20 MINUTES, MIKE ( MANAGER ) CALLS BACK NO, HE DIDNT LISTEN TO COORECTLY AND HE MISSED THE NUMBERS IN HIS HEAD SO NOW MY OFFER IS NOT ACCEPTED. AS A MANAGER HE MADE A MISTAKE BUT HE WONT STAND FOR IT, HIS TELLING ME. YOU WANT IT OR NOT BECAUSE I GOTTA GO. WHEN PEOPLE BEEN IN A BUSSINESS FOR TO LONG THIS IS HOW THEY ACT NOW BECAUSE THEY DONT CARE. THE HIGH ATTITUDE HE TALKS HE FORGET HE IS A EMPLOYEE AT LINCOLN HE DOES NOT OWN LINCOLN, WONT BE SURPRISE IF HE TALKS TO HIS EMPLOYEES AND OTHER CUSTOMERS JUST AS HE DID TO ME. MIKE IF YOU ARE READING THIS, 2 THINGS FOR YOU.1. YOU MISSED THE NUMBERS IN YOUR HEAD SO STAND FOR YOUR MISTAKE.2. IT COST ZERO CENTS TO TALK EVERYONE WITH RESPECT, PEOPLE ARE WALKING IN AND PAYING YOU THE MONEY, YOU SITTING ON YOUR CHAIR TAKING MONEY FROM YOUR EMPLOYER, WHO IS THE BIGGER PERSON.

Used internet only. Received the deal I wanted on the car and it was delivered to my home. Lorenzo was great and drove my old car back to dealership. 1st Class Service!

The Sales Rep didnt pressure me and was very welcoming.

Always excellent serviceAlways working to make sure that Lincoln customers are given the highest level of service. Always leave knowing that they have truly taken care of my investment. Love this dealership.

I have had many cars over the years and some small issues with each. I have even issues with my Lincoln that I have never had in any car like my seat breaking a few times and a small cosmetic issue on the front bumper, which at times represents itself when the bumper not cleaned regularly. Even with these small issues it’s the service I receive that makes my experience of owning a Lincoln, one of the best I have ever had. The services I receive at Central Florida Lincoln on Colonial Drive in Orlando are by far the best I have ever had. More specifically, Jerry Gallman is the very best I have ever had the experience to work with. I have had Volvo, Ford and Cadillac and no compare to the service levels Jerry and the rest of the team provide at Central Florida Lincoln.

I am very pleased with the continued maintenance service that Central Florida Lincoln has provided for my 2018 Lincoln MKT. They have provided A+ service for my vehicles for the last 10 - 15 years.

Helpfull salesmen and a wonderful environment.

Best experience ever!!! From the moment we walked in, to the moment we walked out we were happy!!! Lorenzo was kind and knowledgeable and made everything easy peezy! Kevin in finance was also kind and knowledgeable and made what is typically the dreaded part quite nice!We highly recommend this awesome team!

NEW CUSTOMER FOR LIFE!! In the midst of an approaching hurricane, my car battery began to die on a Saturday night. Of course this would happen on a holiday weekend, where the dealership would be closed Sunday, Monday for Labor Day, and the following day because of a hurricane. Being that this is my only means of transportation, I was a bit worried as being left without a working vehicle during a large storm isnt ideal. As my car was still under warranty, I decided to reach out to the dealership, though I knew the service department was closed - I figured Id take a chance. Within a few hours, the Service manager, Roland, gave me a call from his cellphone in order to assist me. In the end, I wasnt left without a working vehicle for the storm and I have since had the dead battery fixed. (Also side note - the battery in my MKZ, though it was struggling, managed to turn my car on for almost 5 days after it began showing problems - NOW THATS A GOOD CAR!) I just want to thank Roland from the bottom of my heart for taking the time to call me on his day off & get me taken care of during a scary time. I wish more companies cared for their customers like that of Central Florida Lincoln. THANK YOU!!! You guys have earned a customer for life!!!

I had leased two Lincoln’s in 2016. I returned them in 2019 and decided to get the Lincoln Aviator. The follow up on the sales side was weak. I went in and spoke with a salesperson who I explained the color, model, and timeline. I talked to him and gave him my business card. I didn’t get one email or phone call. I understand it happens, and we forget, but I’ve been in sales for a while. If a customer is a returning customer, you know they have history and are a smooth sale. I discussed my dismay, and a friend referenced calling the internet manager. I did call, and he was accommodating and kind. He placed with me his assistant and the same results.I would have to follow up, initiate calls to get more information. It literally felt like a hassle to give them my money. I informed the assistant about having a bad taste from poor follow up, and it didn’t change much. I decided to go to Parks Lincoln in Longwood. It was what I expect from a dealer. They followed up, called, and emailed to ensure I got the vehicle I was looking for. Parks Lincoln delivered the vehicle from Tampa to my home.Moreover, Centra Florida Lincoln had to trade with another dealer to get the aviator from another dealer. It was clear they didn’t want to sell. I was very disappointed. I had great service in the service dept for my vehicle in years past with Central Florida, but the sales side was a poor reflection.

DO NOT BUY A USED CAR FROM THIS DEALERSHIP. The inspection they perform on vehicles is useless. They sold me a defective vehicle with thousands in repairs and told me they won’t do anything to help. Mike, the used car manager is a joke. He ignores phone calls and won’t return voicemails or emails. What kind of customer service is that? I was also given a fake email for another manager there. This established is not ran in a professional manner whatsoever. They should be ashamed.Do yourself a favor and keep driving.

Labor and parts too expensive. The customer service is not bad, but need to be improved. I have to called three times for receiving an information I should got included in my service final report, and which I paid for.

This dealership is awesome! Beautiful selection of vehicles, top notch customer service, large variety of refreshments while you wait, they even have massage chairs!!! If you own a Lincoln (Like me), or are interested in checking out what Lincoln has to offer, THIS is the place to visit! You wont be disappointed. Tell em I sent you!😉

Great group and process start to finish. We made a few visits and worked with Amin, he was very helpful and kept checking in to make sure they knew what we were looking for. When he cam across a vehicle he knew was a fit he reached out to let me know before it came in - we were there waiting to see it when it arrived. Talk about fast service! Buying was easy, great trade in value on our vehicle, very fair price on the buying side, no pressure, quick and comfortable doing business with them. Awesome team all around and loving the new Navigator!

Ask for SHINELY to show you the inventory. She is knowledgeable and a delight to deal with! 🙂