My bumper was damaged and I agreed to get it repaired through a shop that was preferred by my insurance. The check-in experience was awesome. I was in and out with my rental car within 15 minutes! I thought this was foreshadowing great repair service but I was wrong. I was told initially that my repairs would take up to a week, maybe more because they had to order my new bumper. Then 2 days later I received a call saying my car was ready to be picked up. I was surprised but excited. I thought maybe the bumper was sent over night. When I picked up my car I discovered that they did NOT replace my bumper. Instead they shaved and welded my old one in place. I was shocked. The service rep that had gave me my keys was still there watching me inspect the vehicle and he kept saying the repairs were guaranteed. I think he knew that I wasnt exactly pleased. Still, I wanted to take it home first to inspect it further in private. On the ride home I noticed my mirrors had been adjusted. I didnt think much of it at first. Maybe they adjusted them while maneuvering the car in and out of the service garage. 🤔 Then I started noticing other things that had been tampered with without necessity. I have a mustang convertible. I noticed that my top had been let down and when they put the top back up, some of my inside fabric had gotten caught on the metal contraption that lowers and raises the hood. Now the inside cloth on my drivers side is dangling. Also my car has a feature that allows you to set the headlights to automatically turn on and off. Its a dial that you turn on the left side of the steering wheel. The lights had been turned from the auto setting to the off setting. If you dont know my car and you drive it at night you might think that you have to manually turn the lights off but you dont. All of these coincidences lead me to believe that someone was joy riding in my car. There was no need to lower my top, adjust my lights or my mirrors in order to fix my bumper... which was not properly repaired anyway. Im extremely disappointed. I wouldnt trust my car here again... go at your own risk!

Awesome and great costumers service I will definitely use them again and refer anyone that will need their service

The service is great. They are very dependable, honest and quick to get your automobile in and back to you as fast as possible with excellent work and service.The employees you can count on.I would highly recommend them

Everything was great with Service King! Always kept me apprised if the status of my vehicle. Everyone was very friendly and we’re going above and beyond.

Great Service! Very pleased with the work done on my car.

Very friendly and knowledgeable staff, but I would definitely say they could use a tv in the waiting area and benches outside. Overall a very pleasant experience

Excelente service ! Quick and polite !

Amazing, efficient and thorough service. Truly makes it look like it never happened. Mikala is stellar in her competence, customer service and genuine caring fully understanding specialty cars and their repair requirements. I have never experienced auto repair with such competence and caring. You can tell the entire team works like a family and a well-oiled machine. Their leadership can be proud. The staff of Service King puts a genuine positive spin on an experience that could otherwise be trying. I recommend them to everyone I bump into. (Ha Ha).

They were fast and they kept me updated throughtout the repairs.

My experience with Service King was great. Everyone was very nice and professional. They made the whole process so easy! I received updates almost every day letting me know the progress of my vehicle. My car looks brand new after getting it back. I would highly recommend!

I can’t say enough positive things about Service King East. From start to finish, they provided top notch customer service. Everyone I dealt with from the receptionist to my service advisor Pablo was friendly and helpful. Pablo especially went out of his way to make sure I was kept up to date on my repair status. In the end, my car was fixed ahead of schedule and looked better than new. I highly recommend Service King and will absolutely use them again, should I need body work in the future. Thank you!

The actual work done was great. However, this business is not run by very bright people. They kept texting me it would be ready in Friday and then late on Friday, they said it would not be ready until the following week. After I got several badgering texts, I did take the survey that they asked. And then told the m to STOP texting. This did not work, they actually had the nerve to keep texting me until left this review. Also (I know its my fault for leaving it) but they took all the quarters nickles and dimes I had in the council. To me this all points to poor management. Great technicians who did great works, but really dumb management.

I HIGHLY recommend Service King in East Orlando for any paint and body work! True professionals that stand by their work. Took my Ram in for body work after someone hit my door. Service King fixed the damages and painted the side that got hit. After I got home I noticed an slight imperfection in the paint. Anthony told me to bring it back in and they would fix it. They put me in a rental car at their cost and did a fantastic job with the paint! The entire staff was very friendly and never made me feel like I was inconveniencing them. The painter did a great job! Best customer service I have received in a long time! They have a lifetime warranty on their work and proved to me that they stand by it! Thank you Service King for such an amazing job!~Sean Sharkey

My vehicle was handled promptly and with great attention to detail. Everyone that I interacted with from this shop took the time to answer questions and keep me informed about my vehicles progress. I never had to check on them bc I was told about my cars’ progress periodically. I got great service and an excellent outcome

I have been to this location twice and have been treated with nothing but respect. The job was done to perfection.On a different note, if I was Cabe Terrell, I would be suing Jake Larue for defamation in his review. Google maps reviews is not a place for a personal vendetta.

I have used service king twice now. I went back because they did such a terrific job. Highly recommend! Pablo Rodriguez is the best service rep I have ever encountered. He represents the company extremely well – a real credit to his profession.Quality service, communication and great customer service, at reasonable prices.

Above and beyond good customer service! Definitely exceeded expectations. Best of all the returned my repaired ride freshly washed and vacuumed, how sweet is that?

They do a great job and I got my vehicle back ahead of the estimated time.

Rear bumper replace n painted return n 3 days

Great customer service. My car was done a lot earlier than expected. Overall great experience.

Service King was top notch in providing repair services to my vehicle. The insurance company sent me to this repair company and they were awesome. I cant speak to value as the insurance company paid costs.

Very professional, knowledgeable and punctual staff. Especially Makayla. We had body work done on two cars and they looked showroom new when they finished working on them. Wouldnt consider having body repair done anywhere else.

I just got my car back today and it looks perfect. Its even cleaner inside and out than it was when I dropped it off. Special thanks to Mikayla and Sly for providing transportation so I didnt have to pay for a taxi during the process. Service King goes above and beyond expectations. No complaints.

Awesome Customer service!Stephen C. was professional, helpful and kept me informed in a most timely manner with the repairs progress. He took the time to explain the repair process that gave me peace of mind.. I must say that when you make a call for assistance they get you to the right department with little or no wait. I was impressed!I am very pleased that I had Service King repair my car!

Vice Market President Cabe Terrell is a dishonest/ unethical person. I had recently moved to Florida to be closer to family and inquired about a job at a local Service King. Speaking to the manager I realized this wasnt on the dealer level shops I was used to but would be willing to try. However, during the interview I learned that Cabe Terrell was the top management guy in Florida. At that point I thanked the manager for his time and left. He used to work at Crest Auto Group Collision Center in Plano, TX under Patrick Kuntz as the Assistant Manager (they both worked previously at Sewell in Dallas, TX) as did I. During my time there I witnessed many unethical acts and wrongdoings by that management team. I saw them return vehicles to customers without completing the paid for repairs, remove parts from other customers cars to put on other cars because of a customer complaint. They had a high turnover rate due to mismanagement of personnel. I had a casual conversation with Cabe once where he casually used the N word in reference to a new young hire Charles. Claiming he was just there for diversity and to save face. A former Black employee Caesar actually sued the dealership for racial discrimination because of an incident where he was terminated but the non Black employee was not. This prompted everyone at the dealership to have to sign a Arbitration Agreement, stating they wouldnt sue in court in case of a dispute. He also discriminated against that young employee Charles by giving information to everyone in the paint shop except him then calling a meeting in an attempt to humiliate him by making him to be the culprit in production delays. Charles defended himself because he wasnt aware of the information and rejected the managers attempt to rectify the misunderstanding and quit. He was the Assistant Manager in December 2003 when many of the employees were terminated due to immigration status. In 2006 when he was involved with a new body shop First Service Collision in Carrollton, TX which is now closed, as the Manager he knowingly hired some of those employees who were terminated to work for him illegally. Two of which Jesus and Jose I later ran into at other shops after Cabes shop went out of business. Now he has apparently worked his way up the chain with Service King and is at the executive level for Florida. I was relatively young at my time at Crest Auto Group and would have quit working there much sooner had I been mature as I am now which led me to leave the interview. I find it as a poor decision making and low moral standards that Service King would hire let alone promote someone with this type of history at the management level. He frequently bullied employees when he thought he could, forcing them to do unpaid work or he would steer the work to someone weaker and wrote poor estimates to the appeasement of insurance companies. This along with clear disregard for laws and customers alike reflects poorly on Service King and their ability to properly research and vet key personnel within their company. This isnt fraudulent or biased content, but verifiable information. I wrote this to inform the public of the type of person/ people making decisions on repairing the vehicles they use to transport their families in and to be cautious of those who are entrusted with this responsibility.

Great experience overall! We had some company trucks that got damaged in an accident, and from day one, Mikayla explained the process. She took time to explain things thoroughly, and was always available for any questions that arose. The vehicles were clean and the repairs were excellent. I highly recommend them; they are excellent!

EXCELLENT SERVICE! Professional, timely, beautiful work! Pablo is the epitome of great customer service! I would give this business 10 stars, if that was an option! Thank you ALL for making my first repair service such a great experience!

Great customer service, attentive service staff, and vehicle well taken care of. I was looking for other other shops, and this one was mainly focused on listening to me and making sure I was satisfied. Thank you guys.

So far so good !

We use only Service King on E. Colonial Dr., Orlando, for any collision repair work we need for any of our cars. We have never been disappointed with their work. They truly live by their lifetime guarantee; it is not a meaningless promise. One of our cars had to have a door replaced after someone backed into it in a parking lot. They are determined to get it right and I have every confidence that they will. We have always found the staff to be professional, pleasant, and helpful. Kim at the front desk defines the concept of customer service. When you walk through their door and meet Kim, her friendly welcome and assuring mannerism instills a sense of confidence. She calls and leaves voicemails with the status of the car. I never have to track down someone to talk to; she is very proactive in communicating and that is much appreciated! Thank you Service King for being there for us! It starts at the top; so kudos to the store manager! You can feel the culture and climate of the store the minute you walk in, which is a result of his leadership. You will know what I mean if you interact with him. He cares about his customers, which is evidenced by his genuine and sincere handshake.

10 stars if I could! I’ve had poor experiences at other auto repair shops, to my surprise when I picked up my car from Service King it looked AMAZING! Pablo was constantly communicating with me regarding the status of my car and kept me well informed. Kim was very pleasant on the phone as well. Thank you Service King for your awesome service!

Im really happy to have found this place again after 4+ years! Excellent repair on my Hyundai but just imagine opening the car door to reveal a beautifully clean interior!! Ive never forgotten these awesome people!! Thank you!

Pablo was great. He helped us by getting the information we needed. The rest of the staff were awesome as well. Would DEFINITELY recommend.

My car got damaged after someone backed into it. Service King fixed my car and made it look good as new! The car was ready ahead of the time it was promised.

Very fast service and was kept update throughout the whole process on of the repair. Mikayla even helped me save some money from the car rental by informing me of a specific policy that no one told me about. I hope I dont have to be back here again but if i do I know my car will be in good hands.

I went through this facility when a biker hit my car and I filed a claim.The customer service was fantastic. Stephen C. was extremely kind and helpful. More so than any auto repair facility Ive been to.Highly recommend them. My car repairs havent even begun, but I had to leave a review. The customer service is just that great.

We are so happy to have found this shop!! Pablo kept us up to date every step of the way!! And they matched the paint perfectly!! We recommend this place to anyone needing a repair!!

Beautiful workmanship and EXTREMELY friendly!

Very happy with my experience with Service King! Stephen C. kept me informed by giving me updates on my car throughout the process and the work was completed roughly two weeks earlier than the estimated completion date. Overall the car looks great and Im very pleased with the work done and the customer service :)

I found this location through Allstate insurance, & I am so happy I did! Manny, Mikayla, & Kim were awesome. Unfortunately, the estimate from the adjuster for the damage to my vehicle was really incorrect, but Manny & Mikayla took care of us quickly. Unknown to them, we were in a tight spot, so the help they gave us was appreciated so very much. I will recommend Service King to anyone I know looking for repair on their vehicle. Thank you again for being so awesome.(^_^)

I am absolutely livid with your repair center. Not only did you put my life and families life in danger, you put other road user lives at risk also. I left my car (Tesla) in for repair minor repair and picked it up today, upon driving the car after about 4-7 miles I notice it is rattling and the steering wheel feels like it is vibrating. I could not drive over 25mph. I call the Tesla garage, they offer to send me roadside assistance, but I said I was nearly there as I am driving that way at 25mph to work.They take it in straight away and about 20 minutes later they tell me that the wheel was not bolted back on properly, not just one bolt all 5 bolts were loose and the wheel had nearly come off and I was very lucky it hadn’t. That doesn’t mention the paint job, blob of paint above the wheel area. No quality control at all. I am not even sure how you could send a car out with bolts that were loosely put on. Absolutely horrified and disgusted with this service.

Had the unfortunate experience of being hit by distracted Lift driver during COVID-19 lockdown, but fortunate experience of having Service King get me back on the road in just 1 1/2 weeks. Thanks SK!

Overall, a good place to get your auto body needs met. However, when I requested a few other additional items that I wanted to pay for separately (out-of-pocket) outside of my insurance claim, they were not done. This causes problems for me since now it will require me to take more time off work and could have cost me a rental vehicle for another day or two. I have been here twice for auto body repairs and have always left feeling like the car looked great and have no other complaints so far.

They did a great job on my Jeep! Really appreciated their thoroughness & kindness!

Amazing customer service. Chose this company based on previous reviews and had a great experience.

Bdst service i have had in a long time..would use again..

I took my car to have the bumper and tail light fixed after somebody rear ended me. I went there on a Friday but they told me I had to drop the car off the following week. Since I had a rental through the insurance company I didnt mind. I dropped off the car the following Tuesday. The staff was friendly and helpful. I pointed out to them where the damage was. They called me on Wednesday and told me the car was ready. When I got there, they had done a good repair job on the bumper but the tail light wasnt fixed. The guy looked surprised and told me that they didnt see the damage ... smh. I had to leave the car for another day so that they could replace the tail light.UPDATE:I picked up the car today and the tail light was replaced. They also vacuumed the interior and also polished my wheels.

Beware of this location’s unethical business practices and poor workmanship. Initially, the customer service seemed superior. However, the completion date was pushed out multiple times, and upon pickup, I discovered additional unrelated damage. The representatives have become very unprofessional, denied any responsibility for the damage and stolen items.

The insurance company I was dealing with was trying to give me the runaround about my loaner car, but the Service Advisor at this location, Mikayla, got on the phone and fought with them on my behalf until they finally relented and sent a rental for me. 20 minutes later I was out of the door. Thats great customer service!

I got into a minor fender bender bout 2 months ago... My insurance company recommended them and they were able to take my car in right away. Angel was nothing but helpful throughout the whole process... updating me every day getting me a rental car etc... My car was finished in 3 days and they did a great job. Even touched up a scratch I found on the back of my car not related to the accident. Angel thanks so much for your help!

Have used Service King twice and have had good experiences both times! Would definitely recommend work is guaranteed and service is quick

Bad customer service. They lied to me several times. Didnt fully repair my car and tried to give it back to me with damage to the frame and several other major components. Some of the things they fixed had to be redone entirely by a different place that actually knew how to fix my vehicle. Do not take your car here if you value your safety.

I got into a pretty bad collision with my car and I honestly believed it would take a month for it to be fixed but Service King only took 10 days to give me an estimate, repair, and gave me my car back. Furthermore, the customer service was next level

Great place they do great work and keep you informed. Very nice staff

Staff was friendly and helpful. However, the work done on the car was just OK. The front bumper did not fit 100%, and it was clear they did there best to shoehorn it into place. The staff even said so when I pointed it out. All the other work done on the car was great though.

Great customer service and great autobody work!

They did a great job - managed all aspects of the repair, kept me informed, and showed me excellent customer service the whole time.

They did a great job fixing my boyfriend’s car where a bike handle had dinged the door. Speedy and quality work.

Great service, communication and response! Mikayla was awesome in every area and I highly recommend using Service King.

Amazing Service!!! Very professional & courteous staff!! The best way to deliver excellent customer service is by following up with your customers and keeping your word helping them.Tine Hopson and Stephen Cimino provided excellent customer service by following up with me all the time and keeping their word :) Thank you both of you being so awesome!!!

Staff are great, very knowledgeable in thier field and they stay true to thier word. They honor their services

Excellent service, always informing me of the process and I delivered the car earlier than planned

This place is awesome! I was helped by Mikayla--who is some kind of maverick renegade. Mikayla/Service King was able to fit my collision repair in a day earlier than my original appointment, arrange a rental car to be waiting for me at the shop, and have my truck inspected, estimated and repaired (to include getting the estimate reviewed, approved--then paid, procuring the parts, completing repairs and washing my truck), all under five hours. I returned the rental car to the shop and found my truck looking as good as new--cleaner, in fact! The customer service and turnaround time was impressive and almost unheard of, in todays world. Mikayla/Service King are real pros! I recommend using Service King. Ask for Mikayla. Ill be a returning customer.

Had all my cars repaired here. Never a problem.👍

My experience was terrible and that is an understatement. The customer service was horrible. I had set up an appointment to have my car fixed a week in advance. They called me the morning of to say that something hadnt been approved through the insurance and that someone would follow up with me later that day. I never heard from anyone. Called the next day, was given a different story that some of the parts were backordered and they were trying to find used parts. I stated I did not want used parts as my car is a 2014. They responded that they werent sure when they would be able to obtain the parts. And never heard from anyone again. I can see they didnt want my business and thats fine. Took it to the dealer and they fixed it perfectly WITH NEW PARTS THAT WERE NOT BACKORDERED ACCORDING TO THE DEALER.

Great customer service,great repair work

Customer service is great Pablo is the best

WOW my husband just got his vehicle back...4 days earlier than expected!!What a fabulous customer and technical service you provide! You are exactly what I expect and appreciate from a business, and frankly do not receive often enough these days.Service King will go highly recommended by us for anyone we know needing body work for their vehicle!Bless you for turning a very unpleasant event into a seamless and uneventful ending! Mert & Carol Bickum.. ps: shoutouts to Clayton and Steve as our contacts for the duration!

Absolutely terrible! Avoid this place like the plague! They have very friendly customer service staff but the technicians do terrible work. They try to cut as many corners as possible, dont fully inspect the cars, and they take forever to complete repairs. If you value your time and your car, go someplace else, they dont really care about their work.

I had a fairly simple suspension repair to be done and I had to bring my car back TWO times and they still didnt fully fix it, I ended up taking care of the rest by myself.The first time I got the car back they didnt even fully tighten the rear left cross member which caused a nasty rattle while driving. In laymens terms they had me riding on loose suspension. Even after pointing out the obviously not screwed in all the way bolt head they swore it was something else and returned the car to me again not even fixing the problem.The third time I got the car back the alignment was still off and I had to take it somewhere else because they claimed it was fine.The service reps are mediocre as well, they charged me for the wrong part and I have to go back and give them more money because they couldnt do the estimate right the first time.Would not go back or recommendIm response to the owner:I doubt you guys care, and no one ever reached out. Not surprised, just want to make sure anyone reading this review gets the right impression.

You hate to need a body shop, but if you do, go to Service King. They’re legit a joy to work with.

Amazing job. Only place I will go.

They gave me regular updates and Angel did a great job in making sure my car was done in a week. The repairs look solid too.

In stead of fixing the front end correctly they just glued the headlight on. Make sure before you pick up your car you check the quality of the work

Okay body work, but they didnt check the alignment after Id been t-boned causing a lot of additional car issues.

Great place for car repairs know what they are doing

My sales rep was not the friendliest guy. Not a great experience.

Thanks,good service, quickly and personal exelent

Was very happy with the work they did

Great shop, great team .

I really appreciated the courtesy of the staff in the stressful time I was having.

Great work

Great customer service

Great service!

Work hard and good

Kick-ass service!

Thank you Pablo for your kindness and your service. I recommend itthank you for your kindness and your service. I would recommend this place

I took my car to be fixed. They returned it to me without doing anything just pulling the blow. The car looked all wrinkled. Take it again they arranged to fix it. The surface is not yet smooth. They painted the ring and stole it so that I did not realize it and they painted the inside of the mud guard that had nothing to do with it. The mud guard is gray and they bet it white. Now I have a black ring with white spots. It was horrible, I dont dare to go again because my 2017 car and I dont want to screw it up anymore. Not at all recommended. Excellent customer service, they sell you everything very nice and very friendly but the work is AWFUL.