I had Michelin Defender tires installed this AM. From the counter person to the 2 techs I encountered, I had a great experience. Im a challenging customer, I wanted to see the new tires before install, save 1 tire etc. Everyone was professional, polite and willing to please customers. Unlike other shops, tire pressures, torques, were right on. They even gave me silver caps which matched my alloy wheels.This excellent experience in the Tire department is one of the main reasons I can justify the cost of my membership.

I wish I had pictures, but I ran in and out of Costco today. I have been a member for years and absolutely love the store in Orland Park, IL. The employees are kind, helpful and knowledgeable. The presence of the store is always clean, in order and safe. You never see anything blocking the aisles. Except people...lol. The shelves are normally well stocked with items. Always a great experience! Even the food court and employees are nice.

I love the customer service provided at Costco in Orland. This location is usually extremely crowded, but it appears Costco Orland makes its best effort to be fully staffed. All employees are patient, friendly, and helpful. On a side note, I will comment that the bathrooms remain relatively clean considering the amount off customer traffic.

Ive have had a Costco Membership for over 5years now and its Definitely Worth it! I have been to Many Costcos Even Across the Boarder in Canada. Orland Park is By far one of My favorites!! Friendly, Clean, Organized and Helpful! From stockers to Management Hands down Just wonderful! One Assistant Manager Maurizio was so Quick to help me find exactly what I was looking for above and Beyond service! We LOVE this Costco and the Staff!

I was skeptical purchasing a perfume I liked here. You know the saying you get what you paid for, but I was assured I could return it for any reason, so I bought it. I was delighted to find out it was the real thing. The same as what I bought at the department store, for a whole lot more money!!!

Nice location. Had all the items i was looking for except those new chocolate chip cookies I heard about. Im trying the new chicken legs.

Nice, clean and well stocked. I suggest going during the week to avoid unnecessary crowds.

Husband immediately returned Bounty after purchasing today and finding that it wasnt the correct item on sale. Stood in line, handed receipt to refund cashier saying it wasnt the one on sale. Looked at receipt at home and found that although it wasnt on sale, the refund included $5 discount for the 2 purchased, cheating me out of $10 plus tax. Called and told next time he am at Costco he should stand in refund line again so they can give you a refund adjustment. What more could he have done to get the refund done right the first time and will they get it right the next time? How many assume charged correctly. The Bounty that was on sale was stacked by a different wall then the other paper products and the Price Sign was pretty well hidden in my estimation

As usual, crowded but checkout was efficient. Good selection, fair prices. Courteous staff.

Great customer service. A wide variety of reasonably priced items. The reason I am only giving one star is because Costco should consider improving their welfare policy for chickens in their supply chain. Consumers care about animal welfare. Chickens are sentient beings. Abuse and suffering is unacceptable. Do the right thing and adopt the Better Chicken Commitment.

This Costco seems to be better stocked than the one on Ashland in the city. There seemed to more of a selection of products. Very clean and organized like all of the stores are.

Normally I wouldnt hesitate to give any Costco location 5 stars, but I had to deduct one star because the cashier assistant staff member who was responsible for placing purchases back in our cart was rather careless. She placed a bag of avocadoes and a small case of tomatoes on top of a cheesecake with a plastic lid, and wasnt exactly gentle with the remaining items. There wasnt a long line behind us, so it was mildly disappointing given the level of service that one is normally accustomed to at Costco.

Overall store was clean and organized. Staff friendly and courteous. I think costco has taken a step backwards pushing self checkout. Not a fan on being badgered into using same. Its just not good customer service.

I love Costco but will not make the mistake again of going on a Friday. Found my Seghesio Zinfandel, so I am super happy. The store was so packed just picked up a couple things. Probably a good thing.

We always have a great experience at Costco. So great in fact that Id love to work there! Bill, the gentleman giving samples of and talking about energy powders for water, was awesome.

Not too many deals the last time we went. Will consider this when renewing my membership.

This place is awesome. You can get what you need anytime with their large supply of everything. However, I do think Sams Club is a little bit better than here. Place is still great!

Just would like to update:Absolutely one star !!Actually it is zero, left one for your good goods.Excuse me Costco, May I please ask you for update your card management system; we paid you $120 for business black vip card, and almost every time when we check out, your system definitely will tell your cashier my card was block. Then had to wait long for check around.Also it was your cashier problem, forgot scan one small thing, it was not my problem, then the check point guy asking for paying it, of course I can pay it but your trash system said again my card was blocked, excuse me, I just used that member card you allowed to use paid you couples seconds ago and I had to wait long again for checking around.RIDICULOUS!!So sad and mad start day with shopping at Costco in the beautiful Saturday morning!!/////////Lots of products, many are good brand and good quality as well! Special for me, Liquor, they have good selection wines with good price also they have good selection whisky as well with beautiful price! All our family like shopping at Costco, sometimes we are boring at weekend and nothing to do then we go Costco for fun. So if talking about products they shall get absolutely five stars, however, we don’t know what is going on Costco system and staff, many time I cannot count out, they made mistakes on over charge or wrong price tags, if you not check by yourself again, you will pay more, surprise me, one time they mess up my Japanese ramen, and it was going to overcharge me $500, after I checked and informed to them then they void, if I didn’t notice you just lose $500. So, just would like to remind everyone, BE CAREFUL!!

This is my favorite store. I like to buy products of bulk. They have quality foods, products, clothes, vitamins you name it. I recommend any day and to become a member their.

I love this place! Costco sells high quality merchandise and food at reasonable prices with excellent customer service...even my husband who hates to shop never refuses going to Costco with me! If you have a VIP membership and spend alot of money there, you will get lots of Costco bucks back at the end of the year!👍🏻

Good place to shop and at affordable prices. Parking is good.

First, I didnt know a membership was required to purchase anything at that store. Wholesale shopping is not a common thing for my husband and I. Anyway, might as well take advantage of the membership. Also, reusable bags are must for the smaller items. And here, I was complaining about the bags I get from a regular grocery store.

Cant live without Costco😆!

I loved the store. I walked down every aisle. I wish they carried mini water bottles and had a larger selection of body and skincare products. Overall, it is a nice store. I will probably go back as a guest.

I needed a few things and definitely gas. Very crowned inside and all gas pumps had 8-10 cars filling up.I knew it was going to be packed today, but it was one of those trips that I had to get done today. Got everything I went for.

They move things around quite frequently I e understand its store policy. Its not good for seniors and handicap ones.

I special ordered a cake from my grand sons Christening and picked it up today. I also dropped it as I was putting it in the car😥😱. My shopping cart started to roll and as I tried to catch it before it hit a car I dropped the cake. I went back in the store to see if it was at all possible to get another cake. I never expected it to be decorated and personalized like the first one. Not only were they able to duplicate the special order cake; it was done with a smile and NO CHARGE. Another reason I love Costco. The girl in the Orland stores bakery was so sweet. Thank you

One of the things about this Costco that I admire is they havent lost their cool during the pandemic. They still go out of their way to help customers, always seem to keep the shelves stocked and have recently even begun to offer samplers again. My last visit they even took the time to locate an article that had been misplaced from its previous location in the store. Smiles and courtesy all around. Thank you.

Love Costco!! Lucky to have 1 close to us.

This butter cinnamon sugar bread is one of the main reasons I shop at Costco. Its been missing from the bakery line up for months. Early Christmas gift! 🎁

As usual, always have most of what I need. But not my allergy medicine Aller-Fex fortunately my husband thought to order it online. Please continue carrying. Thank you.

First time there. Went to check it out. Never.been there before. Went at 9am . Very good deals.

Very large clean store. Staff was extremely helpful and courteous.

Costco is the best whatever town you happen upon!

I love their Queen size sheets there at $14.99 Best sheets Ive every slept on. Went back a month later and the same brand sheets were marked down an additional $3.00 so I purchased another set. They only take one credit card not Visa or Master card.

Blown away by the excellent customer service in their tire dept! They were prompt, kind and masterful! Thanks especially Antonio who was mindful of my needs as his customer.

Have never had a bad experience at the orland Costco. Clean store and well stocked. Employees are friendly and very helpful.

Rude staff. I canceled my membership after the second visit. Thank God 🙌🙌 I didn’t apply for their credit card, I would’ve regret it.The store was packed with people and their checkout lines are LONG but that’s because COSTCO is not up to date like SAMS CLUB. Costco doesn’t have the scan and go app like Sams Club.Some prices are a little bit cheaper but they get you on others. The membership is also pricier ($120)than Sams Club ($100).The gas prices are the as your local Walmart/neighborhood gas station.Overall, after having my membership for 3days and bumping with rude staff I will have to say no 👎 to Costco.

Went with a friend. Would like to join. Didnt know you have to pay a fee to shop there. Not a place for poor people. I feel its discrimination. So sad.

I hate this store Sams is way better and cheaper

My first time here and it was just okay. Pretty pricey on a lot of stuff even though its in bulk. I did some math on a lot of items and buying them individually at other stores was way cheaper than buying them in bulk. It was overcrowded by, everybody was wearing a mask and the staff was not as friendly as they could have been. I didnt hate it but I would not become a member

I really like costco in general, but this location offer a great customer service and products, during the week is not busy

Usually pretty good deals if you avoid buying way more of a product than you need. And when something goes on sale it is a really good deal.

Costco is the bomb!! I found these Aussie bites and they are delish!! Delicious and nutritious!! The place was packed...samples galor!!

Liked it so much I became a member heard good things about costco had to try it out and now here I am they got some good deals and in bulk so Im happy I had to became a member..

Great as usual: for availability of items, prices, helpfulness of staff.

I love Costco, but beware you will always walk out with more than you came for

It was a bit too crowded, but I loved my time there.

Nicely stocked,plenty of open lanes.

They had everything we needed and more at a fair price.

We enjoy going to Costco,been members of for the last two years since moving to Orland Park. The variety of new incoming products constantly change. I miss having food samples, but know it’s safer not to. We always find what we need and have opportunities to try new things. The staff is knowledgeable and helpful when you need advice or looking for a product that may have been relocated. I highly recommend becoming a member of Costco, the annual fee is well worth it.

Everything was so so. Very crowded, didn’t have everything I was looking for but overall good deal.

I just joined Costco today. Great place to shop, they have good deals. The $5 rotisserie chickens are worth every penny, best rotisserie chicken I ever ate. $60 for a yearly membership, well worth it.

Awesome, been going there maybe 10 years or longer. There steaks are the best along with the prices. Thank you Costco

They sold me an Apple Watch they didn’t have. They gave me a refund but it will take 3-5 business days to go back on my card. Now I’m going to be out $600 for the next week because I have to go someplace else to get it. Don’t sell people things you don’t have.

They have everything In place its very neat the bakery is the food court is

Costco has it all. Best price for high quality toilet paper, tissue, paper products and the best price for bottle water.

Got some good food and a great deal on toothpaste.. The store was pretty crowded but checkout was fast.

Excellent store, always well stocked. They have excellent prices. I only go once every 2-3 months because everything is in bulk. Its a great convenience.

It’s exactly what you want out of a Costco!

It was so nice in there today! I got just what I needed with only a 2 minute wait to check out! Everyone is so nice there!

Get the raspberry chipotle sauce by the hot sauce isle, get a package of cream cheese pour the sauce over it and spread on crackers, best desert, snack!

Cathy at customer returns was very rude. I signed up for a membership with my business and I was never asked to do tax exempt. Come to checkout and I see we were charged tax on the receipt. Thankfully they registered us after the fact we were charged for tax. Another employee at the vision center named Danielle was absolutely rude as well. I always order my contacts with my mothers membership card, and I never have an issue putting the payment through. After 3 years of having no issue, she says I need to make my own card to order contacts. Thankfully my mother called and discussed the matter with Ted, who was very helpful. He finally pushed the order through.

Good prices fast friendly staff.

The best store I love it

The customer service that I received on my very first trip to Costco today was excellent! They went above and beyond to help me save money with my membership after I purchased tires online! They went above and beyond and were all extremely helpful. They also worked well together as a team!

I really like Costco, especially the fresh foods/meats. I buy frozen fish a lot, but packaging needs to be clear about not only its source, but where it is processed and packaged!!!! I used to buy Perdue boneless/skinless chicken breasts, and was never disappointed. However, I wonder WHY you took it off the freezer shelf. A couple of months ago, I bought Kirkland Boneless/Skinless Tenderloins. Never again! I just threw about 1/3rd of the package in the garbage. Please bring back the Perdue! Thank You!.

Nice place. Pretty quick in and out.

Costco is always a great place to shop for everything.

This Costco location is way too crowded. It took us 30 minutes just to get 2 hotdogs and 2 drinks!

Went shopping yesterday Costco in Orland found a really nice laptop at a reasonable price.

Organized and efficient. Love this store!

Great prices!! Great deals on pet food.

What more can I say about Costco? This is absolutely my favorite. I have been shopping here since 2011. They have the absolute best return policy in the world. Their staff is usually very friendly and helpful. The array of items that they have in stock keeps me coming back week after week. I often go in the middle of the week just to see what they are carrying new. What I also like about Costco is that they take care of their employees very well. Ive heard nothing but great thing from the staff and the people who serve the samples. A client of mine has a family member who does this and is very happy with their job of serving samples. I also heard that they are very selective when it comes to choosing which products they put on their shelves. Speaking of their products, they carry most of the products that I would normally buy at a grocery store that are organic and hard to find. So to be able to find these items at Costco in bulk is major for me. Whenever people coming to my house and they asked me where I bought something from 95% of the time my response is Costco. From food to household items and appliances, Costco is my first choice. I think the only thing I have not bought from Costco is furniture. But I have been tempted to. I go to the Naperville, Orland Park, Bolingbrook, Lombard/Oakbrook. It just depends on where I am. Ive even visited the Schererville store. There arent too many companies in this country that really care about their customers and their employees as much as Costco seems to. I hope they are around for generations to come. I know this sounds like a paid review but its not. I am a real customer that just appreciate the value that Costco gives. Maybe other companies will wise up someday and learn from Costco business model. You cannot give a great customer service experience without making employees happy first. By the way I do not work for Costco and have never applied for a job there. I am a person that appreciates great customer service.

Great store any day anytime. One stop shop for your daily needs

They have the best stuff

Nice place and good service 👍

We are Costco members. We went to get gas fir our cars.

Despite the throngs of people that revolve through this location, the employees do an excellent job at keeping the registers moving to avoid backups. Dont let a long line get to you. Youll be checking out before you know it!

Purchased a case of sparkling ice water and after my kids had drank half the case I noticed mold on the cardboard on bottom of the case. I called Costco in orland park spoke with Maureen and was told in order for me to get a refund I need to bring the case in. I said I took a picture of it then threw the case into the garbage can outside. She said still you need to bring the case in it’s not worth my time nor my health to bring you a moldy water case to get a $10 refund.Still love Costco but don’t like the policy 1⭐️ From me

I love this place, they don’t have everything but they mastered what they have

Very clean, well-stocked and organized. Lots of help around and pleasant and helpful.

Does the tire center do oil changes?

Great store. No cook county taxes. Shopping for dental products and Champaign

Big selection nice employees and clean area.

Good but very crowded

This Costco got it all, from toilet paper to fresh hot dogs! It has a service place for cars which is great! I approve of this Costco!

Costco will forever be my favorite store. I get glasses here. Bought tires and I get them maintained here while I shop. I love seeing familiar faces. My daughter misses the smiley faces she used to get on the receipt but other than that Costco has saved the day for us. Oh and we love the hot dogs at the food court.

Very busy. Great customer service.

Terrible customer service. So crowded with no precautions for covid.

Always great service and no fuss returns make it a favorite place to shop all around the country.

Always pleased with costco

I was able to find everything that I wanted, and the cashier was very nice and helpful.

Bad idea coming here in a Sunday:(

Always professional and people friendly. Lines can get backed up a little however the employees are on the job making sure your wait is reasonable and not too long. The food court still serving limited items. Just learned that you can call in for pick up special order pizza and other items. Best way to maximize shopping time is call in order while shopping pick it up on the way out.

I usually judge big box stores on how clean they keep the bathrooms and the helpfulness of employees. In my eyes, this place continuously failed in bathroom cleanliness. Today they were clean.

Grateful that Costco offers senior hours. But, wow, what a long line of seniors waiting to get in this morning. Even so fewer people in the store than during regular hours so was an even greater pleasure shopping. Supplies of some products running low but plenty of Kirkland paper products and water.

Love Costco, always so organized and stocked with delicious bargains.After shopping, getting the Hotdog and Pepsi is the hit of the shopping trip. Love them, have to get one every trip..

It was great we got a lot of stuff

I haven’t been at a Costco for a while and I went with my friends recently and got so amazed at how efficient and quick the cashier was! Just awesome service! Unfortunately though, I did not see the item that I went there for. Wagyu! Tsk! Hopefully next time they’ll have it available.