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Cascade Collision Repair
1005 N State St, Orem, UT 84057, United States
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Cascade Collision Repair
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JR
Review №1

They were very professional and informative. They answered questions that I didnt even know I needed to know the answer to and they were always informing me over text on my vehicles progress. I was never wondering what was happening with my car. They repaired my rear wheel well perfectly and gave me a good option for my front end since it was only cosmetic. Theyre great.

Ni
Review №2

I recently was in a wreck and Cascade Collision was fantastic to work with! They earned their 5/5 star rating. Josh, went above and beyond to be helpful, friendly, and professional. He called me back within 24 hours or less on every occasion I reached out. He also, regularly kept me updated as to what was happening with my car. He even changed my key fob battery for me before returning my car working/looking good as new. I felt like a valued client and am very appreciative of their work. Thank you Josh and Cascade Collison!

Di
Review №3

Josh was great! I just needed a simple repair of my mirror cap. I already had the part. He came out and put the cap on for me. There was a bit of an issue, since my husband taped the cracked piece with tape. When Josh was done, I asked how much the repair would be. He told me there was no charge. I was sure he would charge me extra to remove the tape. We have used Cascade for all of our car repairs. Thank you for your great service!

BL
Review №4

I cannot recommend these guys enough. If you live anywhere within these guys you must come here. Ive had 4-5 visits to these guys over the last couple of years, and they make the difficulty of accidents so much nicer.In fact, I picked my car up, and noticed a bit of yellowing on the polish. They IMMEDIATELY took it back to the shop, fixed it all up, and arranged transportation for me while I waited for it to be done. They simply wont settle for less than perfect restoration.Everyone there is so nice, and they keep you updated and informed throughout the whole process. They are also very prompt, and Ive been able to pick up my vehicle many times before their initial estimate.The only way I wouldnt recommend is if you arent using insurance -- they really are the best so the price can add up pretty quickly.

Da
Review №5

Second time with Cascade. Great experience w once again. Very friendly staff. Repairs were done in a timely manner and finished on the estimated date. Updated me daily with details on the process. Repairs looked great and car was given back fully detailed and clean. Awesome experience.

Ca
Review №6

Cascade did an amazing job with my jeep. Great quality on the work they did. Every piece of my vehicle looks better than before, and they waxed and detailed it before I picked it up. Also, they were very quick to help resolve the issues I was having with insurance companies. They were very easy to work with and truly want the best for their customers.

B
Review №7

Handled the insurance issues for me which was a huge relief. AutoOwners had been terrorizing my life with their phone call times but Cascade took that hassle on. $0 out of pocket for me, rental car coordinated, worth the drive from Park City.

su
Review №8

Amazing service! They explained everything so well and got me in and out so fast. Would recommend!

gw
Review №9

Very impressed with repairs on my car that got rear-ended, looks better than new.

Gr
Review №10

Cascade took great care of my truck when it was stolen. Great customer service and kept me updated daily.

St
Review №11

Great Service! Josh and Jaron were awesome. Thanks for the amazing work.

ri
Review №12

Cascade was able to help me put of a bind, not once but twice. I really appreciate you guys. Cascade is awesome!

Th
Review №13

Oh my goodness, what can I say about Cascade. My husband got in an accident and his car needed $12K worth in repairs. Debbie reached out to us the same day as we filed the claim to make arrangements. We got the vehicle over there and they got to work immediately. Michelle would give us bi-weekly sometimes daily updates through text on the status of the repairs. They were so friendly and put our minds at ease during the whole process. When it was complete, we were able to drop our rental off to them and they took care of the rest. Weve had the vehicle back for a month and it is like new. They did a superb job. We are so very thankful for them and their kindness and professionalism in probably one of the worst times in our lives.

Ol
Review №14

Is an amazing team that works with you all along the process. And they are definitely professionals on what they do! I recommend them to everyone! The way that they treat you they give that confidence that everything will be just fine. 👍💯

He
Review №15

They were amazing and looked at a car we brought in last minute before they closed and she was very patient and gave us great information! I would definitely go back again!

R
Review №16

Cascade is awesome! I always refer people here for good quality work. Shout out to Darrin, he was super helpful with my issue and went above and beyond for me. !

Si
Review №17

Josh and Darren are amazing!! Josh has been helpful the couple times Ive been in there. He is positive and willing to listen to my concerns and requests. Darren did a great job on helping me with my issue! I brought my car in to ask if they could do a job that I was quoted $250 for a 3 hour job at another shop, and Darren did it in 30 minutes!! He even recognized that he had worked on my car before. Great service!!

Ch
Review №18

This guys are the best at what they do. They went above and beyond to make my car look amazing. I was nervous at first because this was my first time working with an auto body shop but they exceeded my expectations. My car looks brand new and I couldnt be happier! Thank you

Ty
Review №19

The customer service was fantastic! I was greeted by someone friendly as soon as I walked in. My car was fixed in the time they said it would be. They were good at communicating updates with me. I hope I dont get in another wreck, but if I do, I would go back to Cascade Collision.

Jo
Review №20

I was very impressed with Cascade Collision. Their customer service was superb, they were professional, fast, and went above and beyond my expectations. For example, after fixing the body damage on my vehicle Cascade also buffed my headlights and cleaned the vehicle so it was road ready when I came to pick it up. I would absolutely recommend working with Cascade for any type of collusion repair. You won’t be disappointed.

As
Review №21

We got rear ended and Cascade made it look like new! Cascade Collision gave us great service and communication in the whole process. Also they make rental car process easy!

Re
Review №22

Cascade knows what they are doing. They were so easy to communicate with, and they were so friendly and so fast! They fixed my car ahead of schedule, and it came back in better shape than when I first bought my car!!

D
Review №23

Excellent service above and beyond! Thank you so much, highly recommend!

Vi
Review №24

I was really pleased with the service that I received from Cascade Collision. My car was damaged over the weekend, after they had closed, yet they had my car completed by Tuesday afternoon. Dave called me numerous times to discuss the damage, all of my options, the different price quotes depending on my choices, and let me know when it was done. I received text messages updating me on the status of my vehicle repair, which was really helpful. It was completed when they said it would be. When I went in to get my vehicle it looked great! And they had the added touch of vacuuming it out and giving me a Cascade Collision microfiber towel. The assistant who helped me was very kind and courteous. Their waiting room was even warm and inviting. I am definitely impressed!

AJ
Review №25

I had a great experience with cascade collision repair! I was actually involved in a three car accident right in front of their building! I pulled into their parking lot right after the accident and they were able to give me a quote before the police were even done with the report. The repair took longer than planned because there was a delay in getting the part but they kept me updated the whole time, did a great job on repairing my truck and even washed it so it’s looking great inside and out! They were always very friendly and great at keeping me posted on what was going on. It was a great experience, everything went smoothly and I would highly recommend!

Da
Review №26

I greatly appreciated the customer service at Cascade collision. Josh & Joseph helped me fix a dent on my door in less than 10 minutes instead of replacing my whole door for 900 dollars. Absolute life savers.

Do
Review №27

These guys were as close to perfect as you can get from a car shop. Clean, on time, courteous, picked me up, good work. Highly recommended. They texted me daily with updates.

Pe
Review №28

Way more professional than any other automotive shop Ive been to. They were clean, intelligence, and respectful. If i ever need body work done on any of my vehicles, Ill be coming back here. They were very transparent about what needed to be done and how I could save money. They told me that there wasnt any structural damage to my bumper so I was able to save 500 bucks off my bill. They easily couldve replaced the whole thing and charged me for it and I wouldnt have known it didnt need it. They cleaned my car, shined my tires, and vacuumed the interior. Its not often I leave a place like this without feeling like I was taken advantage of, but I didnt feel like that at all here.

Ca
Review №29

Great service and their team was great to work with

Af
Review №30

I’ve used Cascade for multiple jobs over the last few years. They are fantastic. Josh has been amazing every time. Honest work, great service. Excellent communication. Highly recommend.

Ca
Review №31

Cascade collision just went above and beyond! I was in a small accident and they got my car all fixed up a day ahead of what they told me! They texted me updates daily and I always knew what was going on. Plus the staff is so kind. If I were you, I’d not even consider going anywhere else! They have an A+ service.

Ja
Review №32

Amazing experience, nice friendly helpful staff that helped me at an affordable price! I am more than pleased with the service I got and would recommend to my family and friends 😊

Ha
Review №33

I cannot say enough good things about this business . They are wonderful! I’ve had the misfortune of getting hit twice this year alone and they are the only place I will go to nowExtremely friendlyGreat communication with constant updatesEnterprise is right down the streetDoes great workHonest10/10

ch
Review №34

The finished product ended up so nice! Great job Cascade. Just so people are aware this place is Honda certified. They even finished an entire week earlier than scheduled. Thanks again!Great service, fast response and quote. Currently having my car repaired- had someone hit my parked car. Will update with final results.

Ru
Review №35

I have had a few vehicles, and parts repaired and painted by Cascade. They take a seemingly simple process like painting, and deliver exceptional quality. They listen to your concerns, and deliver the highest possible body finish work I have seen! I have had a few higher end cars repaired there, and they deliver top-car quality finish work everytime. Thanks Cascade! Thanks for the art of quality car paint!

Mi
Review №36

I cannot recommend Cascade Collision Repair enough!! I started fixing my broken minivan door and soon realized that I was in over my head. I took my car to them unannounced where they quickly responded to my needs. The estimator, Josh, immediately took my car back to the technicians to see what we were into. He came back quickly with an estimate (totally worth it) and said it would be done by the end of the day. I was provided a courtesy ride back to my house and got a call a few hours later that the work was complete. I was so impressed. I hope I dont have to :) but would absolutely take my business here should I need them again.

Kr
Review №37

Cascade collision is awesome. They have taken care of my cars several times and been very efficient with paperwork and professional as they worked with me. AND the repairs looked great, of course. They even fixed my Suburban door for free when the wind caught it and bent the edge of the front panel. They are the best!

Ju
Review №38

I enjoyed working with Cascade Collision. They kept me well-informed and there were no surprises. The car looks great and everything was done as it should’ve been. Thanks for a great job

Sk
Review №39

I love the daily updates and the car came back to me like brand new. Very high quality shop. Michelle is the person that has helped me with the process and she always made sure that I’m happy and she would do her absolute best to make sure that I’m happy. Thank you Michelle for all you have done for me and my car and thank you Cascade Collision for your elite customer service. I would recommend Cascade Collision 200% to anyone. You will not be disappointed.

We
Review №40

The team at Cascade Collision (and Michelle specifically) were great to work with for getting my car repaired. I appreciated the email/text updates throughout the process. My car looks great! I hope I dont need their services again any time soon, but if I do, theyll be the place I trust with my car.

Br
Review №41

Took my car in after I was backed into on my rear end. They were super helpful for it being my first time dealing with insurance and making sure I was taken care of. They helped set me up with a rental car and had my car fixed and painted in just a few days. They sent out text updates to me almost every day of what they were doing and how long it would take. Amazing business! Will definitely recommend.

Mi
Review №42

I just had the misfortune of being involved in my first auto accident in over 10 years, just 6 months after starting a new lease. The damage was minor enough that if I owned the car, I might not have repaired it, but thats not a reasonable choice on a leased vehicle. My insurance company, Progressive, recommended Cascade Collision Repair and arranged for me to turn it in at a convenient time. The quickly got me the estimate, which included great detail and gave me an estimate also of how long it would take. They fixed it quickly, gave me a ride home after the drop off and picked me up to retrieve the car when it was done, did a quality job (looks like fresh from the factory), and did a fantastic job of communicating every step of the way. If I ever have another collision repair needed, you can bet I will be back at Cascade. You cant go wrong!

As
Review №43

Josh and Darren helped me fix my mirror on my car. They were so kind and completed the job quickly! I was very impressed with their service. I definitely will be returning to Cascade Collision repair for any of my car needs in the future. Thanks Josh and Darren!

To
Review №44

Great repair shop. Honest, fair, great customer service, and they are very professional.

Sh
Review №45

A few weeks ago my husband brought by a car we were interested in buying used. An employee was very helpful in pointing out multiple areas of fisheyes and dirt nibs that indicated the panels had been repainted. He was very thorough and very informative- clearly he knew his stuff well!

Cr
Review №46

Michelle and Debbie were knowledgeable and great to work with. Cascade replaced my bumper and it looks amazing. Great quality, and friendly. Thank you cascade collision repair!

Ch
Review №47

Cascade Collision worked on my Jeep twice in one year. They were friendly and professional throughout both visits. Josh from the Orem location went above and beyond to make sure that my car was completed and all of the issues were taken care of before I got it back. He communicated to me throughout the whole process. He made the experience positive and I never felt like he wasn’t in my corner. I would recommend their services to all of my friends and family in the future. Awesome customer service Josh!!!

Ja
Review №48

We have had multiple cars repaired at Cascade. That’s why we continue to return as needed. The lifetime warranty gives peace of mind, but we’ve never had to use it. The work is excellent as well as their customer service.

Cl
Review №49

Huge shoutout to Cole and Darren for taking good care of me. I stopped in to get a repair quote for a door that wasn’t closing snugly. It turned out to be a simple adjustment, so they just took care of it while I was in the waiting room. I expected to spend my afternoon collecting quotes from multiple shops. Instead, they hooked me up with a free fix in 15 mins. Wow. I’m floored. Thank you!

Ro
Review №50

I have never use Cascade collision. My daughter Jazmin referred them to me. I will be honored to do the same when someone needs work done on their auto mobile. That you Josh and staff for your great job. I was blessed to find a place and people that keeled their word when it comes to taking care of others. Sincerely Robin Calixto

Ma
Review №51

Very prompt and professional. Highly recommend. Quality of workmanship is outstanding

Ma
Review №52

Went above and beyond to help me - they were able to fix my problem in less than 5 minutes and didn’t even charge me. It’s so nice to see a company that acts with their customer’s welfare in mind. Definitely recommend.

Ra
Review №53

I love this body shop. Extremely friendly and professional. I would highly recommended anyone to use them. Also love the fact they’re always on touch with their customers by giving them daily updates via text!

Mi
Review №54

I am so Grateful for the work and the quickness on getting my car fixed. My husband and I experienced nothing but kindness and love from every person we encountered there. My husband and I just recently moved to the state of Utah and I was having a hard time adjusting but meeting kind people like we did at Cascade Collision made me realize why Utah has been a good move for us. Thank you guys for EVERYTHING!!. Michelle, Go to Hawaii and have a blast. Please let us know when you do so we can make sure you are taken care of the way you took care of us. Thank you to everyone who helped us.

J.
Review №55

Had a minor accident and my insurance sent me to Cascade Collision Repair to fix my car. The folks at Cascade Collision Repair were very communicative and clear on the process to fix the vehicle, and what I could expect as far as cost and timeline. They completed the repair and delivered the vehicle back to me exactly on time and with the interior cleaned to boot!We are very happy with our experience and would use Cascade Collision Repair services in the future again, whether insurance was involved or not!

Ab
Review №56

Took my car in for a repair and they’ve been extremely friendly, quick, and good with communication. I worked with Josh and he made sure I got the most value. Would definitely go there again!

Wy
Review №57

Automobile was taken in for repair agreeable to MY schedule. Estimate was the exact amount required. Frequent status reports.I picked up my vehicle Dec 24. They had closed the front office early, nevertheless, those retiring vehicles in the back were super cooperative in helping me to get my vehicle.As far as I can tell, in the show time since work was completed, it was done very well!I will not hesitate in recommending Cascade Collision Repair to anyone, nor hesitate to use them again, if required.

Ka
Review №58

Cascade was great to work with on the repair of our Honda pilot! One thing that was very impressive was their frequent updates on the progress of the repair. They were also friendly and courteous and professional in our interactions. The work looks great! We would highly recommend this company!!

Ma
Review №59

The repair was amazing and my car looked brand new afterward! I got text messages and a couple calls to update me through the process so I always knew what to expect and what was going on.My only complaint I have is that some trash and someones old energy drink were left in my car after I got it back. When I was driving, my back seat also fell down because it wasnt secured back in place after they worked on my car. The inside of my car was wiped down so I know they did some finishing touches before returning the vehicle to me, but they overlooked these things which seemed sloppy to me.Overall, I had a good experience and would come back for another repair in the future. Please be less sloppy next time!

Ju
Review №60

Cascade collision was so great to work with. They were so friendly, and kept me informed during the whole process. Their staff is awesome. I would definitely recommend Cascade Collision to all my family and friends. My car is back and looks great! They even fixed my pin striping that was missing on the front of my car. They went above and beyond my expectations.

Ka
Review №61

They have the BEST customer service and did a perfect job on my car in such a reasonable time. When I got my car back they showed and explained everything that they did, which I really appreciated! They were so easy and pleasant to work with!!

Te
Review №62

Thanks so much to all the staff at Cascade! You all went above and beyond to help me with my car. Also a big THANKS for caring about me!! Josh, Debbie, Cole, Clayton and the rest of the staff...a job well done!!!

kT
Review №63

Did a great job!! Got the work done quickly. Received consistent text messages reporting progress of repair. Nice, clean workshop. Debbie and Michelle are great to work with. I highly recommend.

Lu
Review №64

This is my second time working with this guys and their final product is just like brand new, I never had any issues with their work. They’re great.

El
Review №65

Very nice people and quick with giving me an estimate for my car.**Update**Wow, quick turn around with our car and they did a fantastic job. I wanted to surprise my husband removing rock chips in his front bumper and they went above and beyond. Great costumer service here, Michelle and others are very nice. They remember the people they are working with and take pride in their work. The car was clean when I picked it up and the paint match is perfect.

Do
Review №66

They were SOOO awesome! I was so worried about my car and they took care of it. They also completed the work sooner than expected. I am 100 percent satisfied and would recommend to anyone!! And Josh was awesome!

Ma
Review №67

Josh was great and helped fix a small piece that was hanging on my front bumper. Very friendly and helping people here highly recommended them!

Be
Review №68

Having an accident is no fun. Dealing with Cascade Collision made the process so much better. Friendly service was very appreciated.

Br
Review №69

The people are amazing! They worked directly with my insurance company, sent me daily updates on my car, and competed all repairs ahead of schedule. Honestly it’s a pain having to get a car fixed, but the wonderful workers at Cascade made it totally stress free.

Pa
Review №70

Holy Moly! These guys are seriously amazing. They were very professional and courteous throughout every step of the process. They explained every detail to me and even provided updates along the way as my car was being repaired. Big shout out to Michelle for going above and beyond and helping me deal with my Honda from Hell!

Ra
Review №71

Cascade is the BEST! They are so friendly and professional. After a couple of accidents back to back last year, Cascade did great work. About a year or so later we noticed a crack in the paint where work had previously been done. I brought the vehicle back in and they immediately made an appointment for me to bring it in to be repaired at no cost to me, because they have a warranty on their work! They even loaned us a car while it was being repaired since it was our only vehicle. They fixed the crack up quickly (as usual) and it looks good as new. Can’t recommend this shop enough!!

Ea
Review №72

Michelles the best at the process. She explained in detail what was the best thing to do and what they were going to do. She also scheduled the repair and rental car for me. I appreciate the updates I got through texts during the progress and everything being done by the time they promised. A seamless event working with Michelle.

Co
Review №73

I have always heard good things about cascade so it was an easy choice for me to make when I got in a car accident a few weeks ago. Even after all the good things I had heard I was still blown away by their service. Debbie, Josh, and Michelle are all phenomenal to deal with and provided excellent customer service.When I got in the accident, I gave my insurance company a call and they took care of emailing Cascade to let them know I was headed over. Before I could even start driving in their direction, Michelle called me to let me know they had received my insurance info and were ready to take a look at my truck. Upon arrival, Debbie greeted me at the door and asked me if I needed anything while I waited. Michelle then looked over my truck with me and had me tell her what happened so she could get a good idea of what will need to be looked at and what results I was expecting.Within a day of me dropping off my truck they had a repair estimate sent over to my email and called me to go over everything. They kept me updated throughout the whole repair process and had my vehicle done on the day promised. When I picked it up everything looked great. It was professionally cleaned inside and out. Michelle went over everything with me and then I was off.This is where the story gets even better. The day after I picked up my truck I was looking everything over and my inner perfectionist came out. There was a few panel gaps that I was concerned about. I doubt anyone would notice it unless they were as obsessive as I am. So I took it back into cascade and Josh was more than happy to listen to my crazy OCD concerns. He assured me I that their number one priority was to make sure I was happy with the results. He was even prepared to set me up with a loaner car for the day that my truck was back in the shop. Long story short, the entire team at Cascade is incredible. It was an amazing experience and if I ever am in need of collision repair again I know exactly where I am going. I highly recommend this specific location just because of the incredible people. Thank you again! My truck looks like it was never in an accident at all. I could not be happier.

Ha
Review №74

This has been by far the best experience I have had with car repair shops. Josh and Chelsea were super helpful and answered all of my questions while making the whole process and experience easy. Josh did a phenomenal job on the car repairs. Looks amazing and he even finished the repairs before the estimated time! I cannot express how much I appreciated the hard work and time efficiency. Very professionally while also being personal. Thank you cascade collision for making this process easy and awesome! Josh is the best and I recommend using cascade for all your car repairs!

Ma
Review №75

Seamless process, excellent customer service! Michelle especially was so, so friendly and their text updates kept me in the loop every step of the way. Car looks like new. If I ever have another accident I’ll be using them again.

Br
Review №76

Professional, caring, made the whole process seamless and easy!

Sh
Review №77

I have been so incredibly impressed with Cascade. They have been so nice, so informative, and willing to answer any questions. They even let me come look at my car while in the process to see what was being done and took the time to explain it to me. Michelle and Josh have been so awesome! It’s unfortunate to be in an accident and need repairs but they have made this process so much better. If you need repairs i STRONGLY recommend taking your car to Cascade!

Me
Review №78

Cascade Collision was great! Kept me updated during the whole process and finished on time. The car looks great.

Hu
Review №79

These guys are really good at what they do. They are also really good at communicating and letting you know how your car is doing as well. I am a little concerned on how the cars are just treated when they aren’t being worked on but there is construction going on there. The reason is I noticed a couple scratches that I hadn’t seen before but who knows maybe they were already there.

Na
Review №80

Cascade in Orem did a phenomenal job on my repairs! I interacted with every member of the office staff (Michelle, Debbie, Clayton, and Josh) and they were all so friendly, helpful, and nice. The car was done in the timeframe they said it would be and any adjustments to the price that were different than originally quoted were communicated. My family and friends will definitely be referred to Cascade whenever they need repairs on their vehicles. Thank you so much for everything!

Ed
Review №81

Great work

DJ
Review №82

They did everything right. Great people great service. I will take any of my vehicles there. So friendly and the quote was spot on, didn’t even bother at looking for other estimates. Good people good work.

Tr
Review №83

Great services and great communication.

Th
Review №84

This was the most painless experience I have had with a repair to my vehicles. I loved the updates and making sure the repairs were communicated to me. Gee RE at job and it was wonderful working with Michelle and Debbi.

al
Review №85

This is the second time I’ve used Cascade Collision and I was not disappointed! They are absolutely amazing! They make a bad day so much better by making you feel like you are part of the family. Michelle and Debbie are delightful and take the pain out of getting your car fixed. Hopefully I won’t have to get my car fixed anytime soon but if I do, I’ll definitely use them again. Professional, fast, and the results are perfect!

Ja
Review №86

They did a great job fixing up my pickup. I used to work in the auto body repair industry so I know when it is done well.

Ke
Review №87

Cascade Collision was Great, their staff is amazing and they did a great job. They kept me updated and informed and my car was ready on time. I highly recommend them

Ba
Review №88

Josh kept me informed about my repairs. I appreciated the work being done in a timely manner. Thanks!

Ar
Review №89

BEWARE!!! Cascade is a wolf in sheep’s clothing!! We went to Cascade on recommendation from a friend who is also friends with the owner. We told Cascade that we only wanted an estimate on what it would take to fix. The accident was not our fault so the other person’s insurance (Progressive) took care of the estimate. Progressive determined that the cost of repairs was too high so they did not want to repair it. They just wanted to pay us for it. We decided to keep the car. When we went to pick up our vehicle we discovered that it was already taken apart. Cascade also informed us at this point that if we wanted the car put back together, we would have to pay for that because Progressive would not. I had him take me through the process to figure out the cost for just putting the car back together. During this time, I was shown many parts that had been broken during removal. I was told that I would have to pay for new ones when they put it back together. When I questioned why I would be paying for parts they broke, I was told, ”That’s just a standard part of the process.” In addition, no matter what, I would have to get a partial repair done on the vehicle for them to reassemble it. At this point I realized that just to get my car back into a working condition, I would have to pay them for at least some of the repairs and for reassembling it. All of this because they took it apart for their estimate without my permission. We only authorized it for repairs; that’s it. They conveniently jumped the gun. So at this point, anyway you look at it, Cascade is going to make money. And if I want to drive my car home safely I have to pay them for it. The following day I contacted Progressive to try and see if I could find some other solution. Because since the accident and up to this point, I had been driving my car for a month and a half. Almost all the damage was cosmetic except for the headlight. The car was very very well taken care of; it ran like it was new before the accident, and I just wanted it put back together. I asked Progressive if it was just part of the process that if parts were damaged during removal, that the customer had to paid for that. They said I don’t think so and that they would check into it. An hour or so later, I stopped by Cascade to figure out actual costs. And I was met with an unhappy manager named Clayton Christensen. He seemed upset so I decided to record the conversation with my phone. During our conversation he said, “I’m not going to fix your car.” “You threw us under the bus with Progressive about the broken parts so I’m not going to fix your car.” “You’ve got two days to pick up your vehicle or have Progressive do it. After that I will start charging you for storage.” So with no other options, I had to drive my vehicle home that had no headlights, no bumper, no fenders, no handles on the door, was missing part of the air intake for the engine, and no side mirror on the driver side. I drove it home illegally and unsafe. After calling around and doing some research, I found out that they could have done the estimate without taking apart the car. Also there were a lot of things that weren’t even damaged that were taken off unnecessarily. There was absolutely nothing wrong with the door but it was missing just about everything on it, inside and out. So be careful. You might just be paying for work you don’t need. And if the insurance takes a closer look, Cascade might just get angry and throw you out on the street like they did to my family. I will admit their facility was very clean, very comfortable with free drinks, chapstick; the works. And they were very nice and easy to work with in the beginning when they had a new customer. Now we have more problems than we started out with. So be careful and watch them. Just because they look good and are nice in the beginning doesn’t mean they really care or are being honest.

Ka
Review №90

Cascade was fantastic!! They were super helpful through the entire process. Kept me in the loop of the progress of my car and assisted in calling the insurance company to take care of things! Michelle at Cascade was amazing! I would recommend working with her and going there! Loved my experience.

Ma
Review №91

Excellent shop. Michelle was very kind and personable right from the get go and she kept us updated throughout the entire process. The passengers side front and back doors were completely smashed in and had to be replaced. They did a great job and the car looks awesome.

Sa
Review №92

Cascade collision is fast, flexible and fair. I needed a repair finished in 48 hours. They went out of their way to make this happen for me. They worked on Saturday, gave me a ride to and from their business to my home, and gave me the insurance discount rate-even though they didn’t need to. They didn’t charge me rush fees and my car was repaired back to mint condition. I will definitely use Cascade again!

Ch
Review №93

They did such an amazing job my car looks brand new! They went above and beyond and making sure that I was happy with the outcome! And I am so happy to hear that I have a lifetime warranty on the repair! I definitely recommend this place to anyone who is in need of repairs on their vehicle! I feel like I have a brand new car again!!!! -Also thank you Debbie and Josh for all your help!

Va
Review №94

Incredible customer service! Amazingly friendly staff and a comfortable, welcoming environment. Coffee, hot chocolate, tea, and water are provided for you. The chairs are actually comfortable to sit in while you wait (and trust me, you wont be waiting long). While they might be a little more expensive than other places, they have a lifetime warranty on all of their work. What really surprised me is that they detailed the inside of my car! While I hope I never have to go back (lets face it accidents suck) I dont think Ill ever take my car anywhere else. Oh, and lets not forget that they called me and told me that my car would be ready two days prior when it was supposed to be. The workers there are very thorough and informative through the entire process and will send you updates. Thank you so much Cascade! You made this entire process as painless and enjoyable as possible. And a special thanks to those employees that were working there today! Take em out for lunch sometime! ;-)

Ja
Review №95

They were fast friendly professional and empathetic. Kept me updated through entire process and end results were perfect

Re
Review №96

Wow, Cascade was awesome! Michelle was such a delightful person, and the work on my car was top notch. I couldnt have gone to a better place to fix my vehicle. I would definitely recommend them to anyone who wants some dang good work done for collision damage. They took care of me and took over communication with the at-fault drivers insurance so I didnt have to deal with it. They have a lifetime guarantee on their work, and if I ever need to see them again I know I will be in good hands.

Sc
Review №97

High quality work. Reasonable price. Great customer service. Always kept us informed of the status of repairs. Very happy.

Da
Review №98

They were quick & efficient! Got me set up with a rental, kept me updated on the status of my car, completed the work by the expected completion date. They did an awesome job with the ding & paint job. I was very impressed!

BO
Review №99

Had a friend that went here for some repairs I gave him a ride to go pick up his vehicle very courteous very friendly on the Spot Great customer service

Ke
Review №100

The service was very friendly I received daily updates. The repairs took a little longer than projected but they worked with the insurance so I could keep the rental vehicle. The final product is beautiful I would not hesitate to use their service again.

Information
77 Photos
100 Comments
4.8 Rating
  • Address:1005 N State St, Orem, UT 84057, United States
  • Site:http://cascadecollision.com/locations/orem-ut/?utm_source=gmb-orem&utm_medium=url&utm_campaign=website
  • Phone:+1 801-224-8020
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
  • Truck repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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