The customer service was great. When I arrived I did not have to wait to have my vehicle serviced. The building was clean, with sufficient snacks and water. Everyone was very polite and respectful.

Moose was a great help in our car buying experience. We came to look at the Kia Carnival and we ended up buying one. Moose was very welcoming, very knowledgeable, understanding and above all he was relatable and sympathetic. He understood our needs and limitations and he worked hard to put as at ease without pushing us against our will.The experience was fast and easy. I would recommend to always have a sales person as good and patient as Moose. We love our new Kia Carnival!!!!

Taking my vehicle to Feldman Kia in Novi is always a pleasure! I am leasing my vehicle from there. Check out Anthony Boone. He’s a great salesmen. When I return for my oil changes the staff is always pleasant. I like the 7:00 am slot before work. They are efficient and very pleasant considering the time of the morning. It is peaceful and accommodating if you want to pull out your laptop or have a morning devotional. You can definitely do it while you wait. The staff after reviewing the services for the vehicle and recommending services that will keep the vehicle efficient they escort you a clean waiting area. When your vehicle is ready they escort you to the cashier and than escort you to your washed vehicle. 5 stars Feldman Kia of Novi! Keep up the good work!

Derrick the service manager was awesome. He restored my trust and confidence in Kia as a company. He listened to our problem and although another Kia dealership left out to dry after 8 months of not giving a care. Derrick worked hard to find a reasonable solution to our major engine problem. I was extremely pleased that people like Derrick still understand that customer care means exactly that caring about your customers.

My experience with Feldman Kia Of Novi was an awesome experience every one was so friendly and helpful. Jeremy my salesman was very kind friendly and personable. Jeremy was able to meet my needs while purchasing my vehicle. I will definitely refer others that are in need of a vehicle.Thank you for your services.

PLEASE READ UNTIL THE END. I am customer to Novi Kia, I am also new to the Novi area. After receiving a letter that my car was under the Kia settlement warranty I called the number and set up an appointment with Feldman Novi Kia. I was told mix messages and also got the run around when it came to explaining what wasnt covered under the warranty. Also, I was told by Novi Kia that I didnt have any recalls. When making the initail appointment. Later, When dropping off my car to he stated that I had a Recall on my car and that it would be taking care of but never stated what it was. Nonetheless My vehicle is only at 71000 miles which I was told that the warranty ends at 60000 miles for what needed to be fixed. Derek Samp Service manager stated that I dont know what your going to do either in a response to when I found out about the 60000 miles warranty. This I was unaware of. I was disappointed that he responded In that matter. I stated that I would be picking up the car. Even If I wanted to pay to get it fixed there the customer service alone would make me hesitate. I wasnt looking for a hand out but merely an understanding between a customer and the service that I expected to have . First time would be last time. After picking up the car I noticed that my gear is scratched and the lock release button was chipped. I called and stated that to the service Rep and to COLE on which during the conversation I was hung up on and never received a call back. I was very disappointed on the customer service I went to BBB and stated everything you see here.

Derek left us feeling like the bad people, we returned our rental over the weekend to try and get on top of everything and make sure we were prepared when we picked the car up, We really didnt think it would be a big issue unfortunately it was, Derek was hesitant to release the car to us, then said we may be charged for an extra day because we didnt call Hertz to confirm the vehicle was received, I offered to let them keep it the car over night to confirm that the rental was returned properly, his response was just I trust you. Because we had no rental paperwork we received almost zero information as to what was done to the car, nor did we get any paperwork. We were never informed that we needed to bring back a receipt and that dropping the rental off after business hours would be a problem, the work performed seems to be okay, although it is SIGNIFICANTLY harder to shift the vehicle from park now,, all in all not the greatest experience.EDIT: Very disheartening to see that you guys only respond to positive comments, we received our paperwork in the mail finally, BUT the second issue we brought the car in for that we were told the technician couldnt duplicate MAGICALLY resurfaced AS SOON AS WE PULLED OUT OF THE DEALERSHIP, which begs the question, did the even look at it, our experience just keeps getting worseEDIT: One last edit, changing my review to one star, the trip and reset buttons no longer work somehow, which I am 100 percent sure they did at one point, because when we brought the vehicle in it was on outside temperature, now its stuck on trip A, the binding from the rear end has gotten even worse, while nothing to do with them I still cannot believe they couldnt duplicate the issue not once have I received ANY correspondence other than an automated review survey, which I refuse to fill out because it just going to hurt my Service Advisor - Coles Customer Service score, which is wrong because he did nothing and was extremely friendly, Thanks for leaving me high and dry guys, really showing your true colors

Not a pleasant experience. The gentleman I spoke with on the phone discussed with me est prices, told me a car I was looking for was on the lot that I could come in test drive. I asked about all the final fees and he have me a false number. When I arrived he was not even a sales rep, he is the guy who makes appointments. I felt swindled into false numbers to get me into the door.. too bad it also made me walk right back out empty handed. I will never purchase or lease from Feldman again (which is where my first vehicle was purchased, in Livonia) This was a second car for my mother as hers needs replaced.

Very professional and knowledgeable. Cole assisted me with my services and answered any questions I had. He checked me in before and I love his professionalism... While waiting in their showroom, they offered complimentary snacks and coffee which was a plus. Check out was fast and easy. Overall Im satisfied 😊

My salesperson Eathan were very polite and treated me with a whole lot of courtesy called him about a small problem he took care of it right away and told me if I have any more problems to contact. him to let them know immediately he would take care of it They. were very very nice glad I stopped by

Moose was amazing. He asked me what I wanted and worked so hard that he made it happen. Thank you so much. I now have the vehicle I’ve been wanting for over 2 years.

Bought a 2021 Kia telluride from here this past May and I have loved everything about this car. Ive especially loved the the service department at Feldman Kia, particularly Cole. Top notch people here, highly recommend.

Quick and comprehensive service with a smile. Cole is a great Service Representative with good customer service skills.

Anthony Boone was fantastic! He listened to what I wanted, and made it happen.... No pressure, and very hospitable! I was in and out within 2 hours. I highly recommend not only the dealership, but Anthony Boone as a salesman. Thank you, Anthony!

I had dealt with Moose on my purchase of my first new car. He was extremely good at communicating to me what was available for the options I was looking for. In about 2 minutes I had one picked out and was on a test drive. In a short amount of time I was signing papers with Bill. (Fantastic guy to deal with also!) Thanks to everyone at Feldman! A huge thanks to MOOSE for all of his hustle!! I would recommend these guys to anyone looking for a vehicle!

Michael Palmer of Feldman Kia of Novi, helped my husband and I both get new vehicles today. He was exceptional at his job. He was honest, knowledgeable, and helpful. If you go there, ask for him. He is exactly the type of salesman you would want. Most dealerships we went to did not have the cars we were looking for in stock. Feldman Kia of Novi had a great selection of new and used. We are extremely happy with our purchases.

I had the most amazing experience at Feldman. My Salesman Moose was great! He was kind, personable and very knowledgeable. There was nothing left unsaid. He took his time to explain all the features down to the turn signals. Lol I would recommend you go and see him for all your car buying needs. My experience was great!

The whole process from start to finish was super efficient and pain free. The guys at Kia really know what theyre doing and get the job done quickly. The service manager, Derek Samp, is incredibly helpful and provides exemplary customer service. I highly recommend this place.

Darek the service manager is a great guy who needs to be move up in this company he was very nice and took care of a very upset person with respect thank you Darek

Highly recommend Feldman Kia of Novi, but specially want to give a shout out to Reese. Being a young woman, it’s intimidating walking into a dealership by yourself. Reese was so helpful through this process and so so honest. It’s nice to know there are car salesman out there who really want you to love your purchase, and continue to help out even after you leave the dealership. Thanks again, Reese!

Beware of this dealership! They have unethical business practices and poor customer service. They attempted to withhold my signed documents and lied during the signing process. They will not return the phone calls, emails or text messages, I have made in good faith, to resolve the matter. Dont make the same mistake. Take your business to another dealership.

Our Sales Consultant Andrew was outstanding. He helped us find the perfect car that fit our needs. He was very patient and showed us a lot of really good options. The entire buying experience was very enjoyable and everyone at the dealership made us feel welcome like we were family. Some dealerships say they are family but at Feldman they live it.

I arrived early and they took car if the recall quickly and gave my car an oil change all with in an hour and washed my car as well! Great service!

I recently leased my third car from Anthony Boone at Feldman Kia of Novi. Each time the experience gets easier and better. Anthony is very knowledgeable of the vehicles which enables him to assist the customer with a purchase that is perfect for them. I have used the service department to service my last two vehicles and always found the staff extremely friendly, professional and knowledgeable with great follow up. I find the service department always very clean. The entire team does what it takes to make the customer have an experience that will keep them returning. I highly recommend Anthony Boone in Sales for an easy and professional purchase/lease experience!

Cole really helped resolve my issue quickly. He was very courteous and the team was quick and efficient in diagnosing my car’s issue.

From scheduling the appointment to completion, I received excellent customer service. They were very polite and professional!

Great experience! Michael was fantastic! When we first came to the dealer he greeted us in the parking lot and quickly got me into one of the two vehicles I was interested in for a test drive. By the time I returned, he already had the second vehicle waiting for me to test. Purchasing process was smooth as well!

Excellent attention, responsiveness and thoughtfulness from the dealer. Beautiful vehicles, easy to talk to and buy. Ill be a customer for a long time.

Service was great! They kept in communication with me, and made sure my vehicle was ready as quick as possible. Derek made sure I was taken care of.

I came in just to see my options. Andrew was my salesman, he is very nice and helpful, very knowledgeable and was not interested in selling me some thing I didn’t want. I would recommend Andrew and this dealership to all of my friends and family. This was our fourth Kia purchase and third from Feldman of Novi. Can’t wait for the next one! Thanks again Drew!

I love coming here. Everyone is so friendly and welcoming. The place is always clean and comfortable!! Thank you Kia!!

I bought a pre-owned vehicle from this dealer and the salesman Moose was great! However, after that the service went down hill. After the initial sale of the car you are placed into a waiting room, much like a line at Disney world (don’t see many others waiting but you are going to be there forever) After contacting Moose about waiting so long we were taken care of by Ana Munoz to go over the paper work. While going over warranties with me, Ana stated I had a 90 day bumper to bumper warranty through the dealership and after that my extended warranty would kick it. I contacted the dealership about me having to fill up my coolant twice in the five weeks of owning the vehicle. I was told to make an appointment to have the vehicle looked at. At the time of making the appointment I stated I would need a loaner car to get back and forth from work. They said I would need to wait longer to get my vehicle in to get a loner (I said that was fine) I showed up at my 720 am appointment on 6/7 only to get the runaround from the service center about not having a loner available (my confirmation email from Feldman stated I would need a loner vehicle) Finally, after an hour and sent to the other dealerships service center I was able to get a loner and drop my car off. The service center did not look at my vehicle until the next business day and told me the repairs would not be covered. I tried reaching Ana to clarify since she said I had 90 days for bumper to bumper coverage through the dealership but she has decided not to contact me back (it’s been a few days). After all that, they charged me $145 to diagnose my vehicle. Long story story- I would absolutely buy another car from Moose, if Ana and the service center was not attached to the transaction. If you decide to buy a car from here beware of the promises made.

Had a great experience. Rob Reese helped us through the whole process and provided us with superior service. I inquired online and was contacted by him regarding the specific vehicle I was interested in. He helped me get the most money out of my trade-in and got me a fair monthly payment. We were there towards the end of the night and he stayed late just for us. He answered all of our questions and showed us all around the new vehicle and how to use all of the new features. VERY HELPFUL and kind! All of the other staff we interacted with were also very friendly. The building and car were clean. No complaints. Had a great experience! Thank you Feldman Kia and a special thank you to Mr. Reese!

Feldman of Kia has hands down the best sales team EVER. Dave Rabais is beyond amazing. Knowledge of product, exceptional customer service, HONEST, caring and transparent!! I just bought a 2022 Telluride he worked with John Z. to assure financing. I have to be honest I was looking at Hyundai but the Salesman never even called back. (Feldman) he loss my gain. If you want honest, over and beyond service ask for Dave!! I will be sending all my colleagues to him.T

I came to Kia in Novi as a referral from a friend who had a great experience. Unfortunately I am not. Sales associate is terrible with returning emails and phone calls. I have reached out several times with barely a response. I’m very frustrated. I feel like they don’t want to help me. So I will be going else where to spend my money. What a waste of time.

Took my car in for recall repairs, one of which was from a break leak, needless to say Derek, the Service manager laughed at me when I asked if the leaking break fluid could cause suspension and rotor issues (called kia corporate and yes, indeed the leak can cause these issues) and responded with all we are doing is replacing a fuse... well Sir, no theres more to it than that and Ben and Derek both stated that they didnt see a leak... how is that possible when Ive seen a leak and so has my fiance...I tried calling Dereks boss Matt but he wasnt in so I left a voicemail for the GM, which I never got a call back from. Ive been a loyal customer, have even brought my family to their dealership recently and after this occurrence.. well you can say good riddance.

Andrew was really great salesman. Listened and wasnt pushy. Nice to have a salesman like that. A++ thank you

If I could give them 0 stars, I would. Absolutely DO NOT go here. I applied for a lease online, was approved, and given all the details on my lease. Was called to make an appointment to just come in sign the lease and pick up my keys. Well when I showed up they had absolutely no information on me. Ended up taking TWO HOURS out of my time to completely RESUBMIT ANOTHER CREDIT APPLICATION just to tell me Im not approved? Even though I was told earlier that I was and everything was ready to go! What a joke. I contacted the manager personally and was completely brushed off with no follow up and then ignored. They couldnt even answer me as to who my personal information went to when I applied online but they didnt have it. When it was one of THEIR TEAM MEMBERS who called me, approved me, and scheduled the appointment. Funny enough, 2 hours later I was approved by Mitsubishi in Waterford and got a much better deal, a much nicer car, and it was just as effortless as Kia claimed it would be with them. I highly recommend giving Mitsubishi a try (;

Great experience with a recall check and oil change today. The team was friendly and completed the work ahead of the estimated schedule!

Service writer was great,my car was done in a timely manner. The service reminder was not reset, and I pointed it out. Two of your people in the Service Dept spent 10/12 minutes trying to figure out how to make it reset. Finally got it . Should have been checked before returning car.

Always professional. Cole is always awesome. I always have a great experience whenever I bring my vehicle in for service.

Moose answered all my questions and was able to get financing for me with a payment I was comfortable with. I would definitely purchase from him again.

Derrick and Jean over at Feldman Kia are the best. My engine went out on me and they got me in and fixed my car but it was the customer service for me, even on the phone before I met either one of them. They were so nice and helpful. I’ll recommend them to anyone any day.

My car was fixed fast and efficient, it is wonderful! I feel like I’m driving on air so smooth!

I had a great experience at Kia Feldman even though inventory was low. Moose gave exceptional customer service. He listened to what I wanted and found a vehicle that I am excited to pick up soon. He saved me money even though I wanted some of the lux features and kept me at my budget. He processed the paperwork quickly and efficiently and the finance consultant was great too. We laughed and talked during signing the contract which eased up the process. I will definitely recommend Feldman in Novi to my friends, family and clients.

I was treated well. My plan was only get the quote. However, there was a brand-new KIA key in my hand when I leave the dealership.They tried to meet my budget, and they actually did!New ride is perfect as is.Thanks for a good deal.

I will never buy a vehicle from this dealership. I spent 15 minutes on the phone with a sales associate discussing options for a custom order. I was told to come in to finalize the order and make a down payment, since it couldnt be finalized on the phone. Complete lie. After driving 30 minutes, I arrived to to be told custom orders werent allowed. What a colossal waste and lack of consideration of my time. Dishonest and misleading practices to get you through the door. They should be ashamed of their practices.

Michael is the best. He helped us get the best deal. Everything from the beginning to the end of the transaction went very smoothly. All staff was very friendly. Definitely, would give more of our business to them.

We were looking to buy a minivan and exploring options..we went to have a look at the Kia carnival .. Nobody bothered to attend us. Very poor service.. will never visit them again.. there are lot of other Kia dealers in state.

My salesman was great. Chris worked with me and got me what I needed to make the deal. Happy with the car and my experience. I recommend this dealer.

Very good experience, staff was nice and professional and the process went really quick. I would give this dealership a 10👍

Prior to my last experience, this visit was more than exceptional. Chris’s customer service skills were above expectations, he consistently checked up on me as I waited in the guest lounge and kept me updated as things progressed. Although the duration of my repair was longer than expected, I left feeling complete and in good hands. Thank you Chris for making this visit much more enjoyable, we need more people with your kind of energy in the world.

Great salesman. Very inventive. Only downside is we were there for two and a half hours before we could leave.

Service team do not care about customer problems in order to properly address concerns with Kia regarding design and manufacturing issues but insist customer to pay for the fix. Rust on fairly new vehicle- service deemed not an Kia issue. Hesitant start- new battery replaced but issue still exists. Both ignition keys set metal part separating from housing- service deemed not Kia issue. Provided $1000 quote to fix and heavily argued it is not Kia issue even at just 60000 miles on vehicle.

This is for the service department. (The shuttle driver was a gentleman and pleasant. Exclude him from hate.)TL;DR: I scheduled an appointment for brake pads and tires, was quoted a price and signed, then the service department decided they wouldnt do what I asked unless I paid an extra $8000 for things I didnt want, and still tried to charge me for inspections I didnt ask for.I booked an appointment for 7:45, which I was early for, to have some brake pads fixed and to have my snow tires swapped out. I was quoted at just over $200 for all that.As I signed the quote and prepared to leave, I was told that my car wouldnt be worked on until noon. Other cars had priority. Probably shouldnt have booked me for 745 but whatever. So I go home and call back around 1 and ask what the situation on my car is so I can try to find my way there.Brake pads and tires right? They want me to buy a whole new engine and replace all my brake calipers or they will refuse to put my tires on. I kept trying to tell the lady I didnt want any of that, but as she said herself, they dont get paid unless they do work. Honestly thats not my problem. They tried really hard to make that $8000 operation sound like a good deal. Then tried to tell me they wouldnt even put the tires on unless I did that. Then they tried to charge me for a vehicle inspection I didnt ask for.Im currently on my way to pick up my vehicle. Im wondering if they can legally hold my car hostage like this. Im not happy.Update: The manager wound up not charging me for anything but I was asked to sign a waiver saying I acknowledged I was driving an unsafe car. Then they tried to sell me on a credit card to get the $8000 engine and brake work they recommended done. This is predatory and disgusting. Go literally anywhere else but here for maintenance.

The service department has my trust because they explain what they are doing and why and always go the extra mile. They pick up/drop off and always return my car clean and in great order!

Great car buying experience. Had what I was looking for at the right price. Financing was easy too. Anthony was no pressure and knowledgeable about the car. We are very happy with our new Kia. It was a long drive from home but I would consider buying my next car there because of the good experience.

I love this service department! Stopped in to schedule warranty/recall work and they did it on the spot due to last-minute cancellation s. The Service Manager couldnt be nicer--explained work being done. Received a complimentary car wash, too. Very glad I stopped in at Kia Feldman in Novi on Grand River Ave.

Always happy to have Feldman service my Kia. This is my second car with them. Service is always done promptly, correctly, and with a smile. Jean and Cole are very knowledgeable and they listen carefully to any descriptions of problems. A pleasant experience every time I come in.

I appreciated the service manager, and department’s comprehensive evaluation of my car’s problem and their very professional and courteous work

Got an oil change and recall taken care of. Derek the service director took care of everything and communicated greatly! Highly recommend him and this service department

I had Nathan V as my sales representative and he did an amazing job. I couldn’t be any happier or excited with my purchase. Thank you Nathan.

Overall we had a good experience. Our salesman Mick was very down to Earth and we felt very comfortable with him. The time we spent with Bill doing the paperwork was pretty much the reason for the 4/5 star. We did not like that he would not accept a $100 coupon we had from their website for entering our contact information into a pop-up message box. When we stated that it was making us unhappy that he would not accept the coupon and that it could affect our review, he threatened to not let us purchase the car. He proceeded to try to get us to buy extra warranties, but by that point we just wanted to get away from him. I would recommend stopping in to Feldman Kia to anyone shopping for a new car, and I hope Bill was just having a long day and does not try to bully customers on a regular basis.

Cole in the service department has great customer service skills. Thanks for all your help bubby.

A simple, no pressure, and fair new vehicle purchase!!! Thank You Mick, Sunsae, and Karen for an excellent experience!!!

About the service: They work really fast! That is good because they don’t keep your car for a long time. They used to wash your car and that was something that I would look forward to, but they don’t do it anymore. They make you sign the paperwork before they do the check up, shouldn’t the signature be after they go over the details of what they did with you? They didn’t really explain what they did to the car.

Friendly staff. Salesperson spent time going over all of the options and setting up my vehicle before we left. Called the next day to check on satisfaction with our purchase. Overall, great experience.

Unbelievably excellent customer service! From the moment we spotted our new car in the showroom until we drove it off the lot, the entire staff of Feldman Kia took care of our every need. Thanks to our salesman, Anthony Boone, and everyone at Feldman for a great experience. And, you should know, this is the second vehicle that we purchased from Feldman of Novi. Great dealership!

Had a great experience working with Moose to lease a 2021 Kia Telluride. I wasn’t sure what model was best for me based on my budget and they helped me figure it out and gave me a number of options which would help me stay within a comfortable range. They didn’t initially have the model best for me available and I had to walk away but they called the next day with the perfect vehicle and got me in quick and painlessly, and without pressure. I have spent hours at other dealerships in what is usually a dreaded process but this really was smooth and easy from start to finish.

100% recommend Feldman Kia. Great experience! Resee was the absolute best...ask for him if buying a car!!

Mick is honest. Hes going to go out of his way to help you get into a car.

The service was quick, very well done, and the people were very professional and extremely friendly.

Dave was great. Every Salesperson could take a lesson from him. Went there to lease a Kia Soul left with a K5 GT and was much happier! No pressure sales.

Mike helped our family find the perfect Telluride! Quick, kind and there to answer every question, thanks again Mike & Team Feldman!

When I first walk in, I was greet & was taken to the sale person I was there to see, then I was able to test drive the car I was there to see. My sale person was very pleasant & had a good sense of humor, he was able to get my vehicle to the monthly payments I wanted, so I really had a great experience. My the way, my sale name was Sean Daves

Derek is great! He turned my upside down frown into a smile. Thank you 😊

I would like to thank Mick, I bought Ford focus last week. Got everything done in hours and took the car home on the same day.

My Sales Rep was Jeramie “Moose” Brown. He took great care of me and got me in a 2022 Telluride same day!!! Awesome customer service

Michael from Kia if Novi was great to work with. The building had no power and instead of canceling the appointment he met me at a different building. The whole leasing experience was grade A service.

Outstanding service. Never once felt pressure to buy. And no buyers remorse.

My experience was great. I scheduled an appt with service, recieved my oil change and tire rotation in a timely manner. This was my first time at this Kia dealership location. I was please with the customer service, and timely service work completion. Staff was warm, welcoming, and accommodating. I will definitely be coming again for my car service needs!

This place is amazing the people are even more amazing! My sister just got a car from here and I am too one day! I highly recommend it! Ask for Jeramie Brown, hell take excellent care of you! Im 100% positive everyone else will too!

This was my first time buying a car and mick made it a smooth experience! He made sure we were greeted at the door and took care of us right away. The process went quickly and I drove away in my brand new Seltos!

I really enjoy my taking my car here. The staff is always professional and lets me know what to expect with my vehicle. I scheduled appointment for my Kia Optima to be diagnosed for a steering wheel issue. Once I dropped off my car at 9 am they found the problem in under 2 hours and had my car done before 3pm which was great! Since I didnt have a ride back to the dealership the service advisor Chris arranged for me to be picked up by the Feldman Kia shuttle. The process of paying, using a coupon and picking up my car was seamless and the staff are all welcoming which makes me feel good about choosing Feldman Kia.

Excellent experience. Ive never bought a car without at least some small feeling of being taken advantage of leaching some of the joy out of driving a new car. This time I have none of that, it was a fair straight forward, no nonsense deal on a car I really enjoy.Thanks Anthony

Anthony Boone helped me buy my first new vehicle and did an amazing job!! Couldnt have asked for a better car buying experience

Ole in service was my person and he was excellent.Nice, knowledgeable and very accommodating .

This was a fantastic experience. I went in for one thing and left with a better car and deal then I imagined. Thanks to Moose and everybody else that helped me.

Great customer service. Everyone was friendly and helpful.

Speedy and thorough inspection with oil change! Free car wash after!

Jean at the service desk was wonderful! She explained what was going to take place, offered coffee and a warm place to wait. I needed an oil change and my tires rotated. I was there about an hour, not long in my opinion. I was also given a 10% off coupon, which I wasnt expecting and it made my day! I am extremely pleased with the service here and I will definitely go back!

I recently took my girlfriends vehicle there for a quick oil change and general service. They did a pretty good job and in a timely manner. I had to wait for sometime since they had a few other vehicles to work on but you can wait at the main showroom area and spend some time there looking at their new releases. The staff at the service department was friendly and answered some of my questions as well. Overall a good experience.

Andrew Feldman was very helpful and worked with me after hours to put me in a new car! Told him what I was looking for and he was able to produce several options! Thank you!

Shout to Jean the service advisor always prompted and ready to help however she can. Always greet you by your name and have great customer service. She’s very attentive to the concerns that are brought up. When getting maintenance it’s done quickly and efficiently.

This place is 100 percent UNPROFESSIONAL. I purchased a 2015 Acura MDX from them back in June of this year! The tailgate was broken to which The salesman there told us it was a electrical problem and it WAS NOT!! there was a broken light in the front, to which they said they were going to fix and order the part. Here it is now damn near August and they have yet to call us back or tell us about the part that they said they were going to fix. We have been doing ALL the calling. They have been spinning us in a circle left and right, NOTHING has been done to rectify the situation, but they took my $2000 ON THE SPOT!!! At this point I will be seeking legal advise and it’s a shame that I have to do so with a “A list” car lot! VERY DISAPPOINTED FELDMAN KIA OF NOVI!!!

I had the best experience buying my first ever brand new car at Feldman Kia. They have a customer for life.

The service staff were very friendly and timely. Thanks for the professional work!

The team at Feldman made buying a new car seamless!

This rating is for the Service Department. I will not return to this dealer strictly due to the Service.I have never been spoken to so rudely or talk down to.I have been waiting on a call back about an issue with my Telluride for over a month. I have several calls in to the dealership, a call into Kia corporate themselves and still nothing.

I only, only wanted to check to see how much payments were for a newer car without having to be hounded by someone. So I just filled out what they needed online and it didnt effect my credit so the only reason I did that. Then I did that, found out instantly what I needed then was like ok cool. Then I get non stop calls from 4 different people and tons of voice-mails everyday after and sometimes 3 4 times a day. I had no idea they were going to bombard me with that otherwise I would of never done that. If I had a question or wanted to know something I would of called myself. Sharks 🦈 not cool you push people away from buying 🙄