I am very pleased with how Chris Beaman handled everything from my initial inquiry about Subarus I was interested in to picking up my Subaru Forester this past weekend. Chris greeted me about a month ago at the door of Riverside, I was already pretty stressed about trying to find a car due to the current unconventional times we are in. But Chris was extremely patient and very knowledgeable. He explained that he was not here to push me in any direction when making a decision, he was simply here to provide me with as much information as possible and to allow me to test drive anything that I was interested in. And he explained if he had done both of those things then he had done his job. This whole experience was not what I had received at one of your competitors dealerships (Toyota to be exact...). It was quite the opposite and frankly pretty anxiety provoking. Therefore, I am so happy to have walked into Riverside that day in early July. Chris was so helpful and provided calmness and reassurance that Riverside would get me into the vehicle I wanted. And they did. Although it took several weeks, (which obviously was not Riversides fault) due to this headache of this crazy chip shortage, Chris still updated me to the best of his knowledge as to when my car may come off the truck. So this past Saturday, I arrived at the dealership and Chris had everything ready to go. I didnt have to wait for anything. In addition, Zack in the finance office helped me go over my lease agreement. He was also extremely kind and knowledgeable. I am thankful for all of Riversides team for this easy experience.

Alisha, Bill and James were great to work with! I absolutely love my Forester!

Alisha Rupprecht did a great job of getting me the car I wanted at the right price within no time. Alisha even took the time to make sure I knew about all the features. Thanks again, you have my business in the future!

Very nice folks at this place. Only complaint is they do not have a car wash and I was expecting my Birthday car wash!

Allan saved my day and Mike sealed the deal.Came in to look at a future purchase and drove out with it today!Great team with great customer service!!!

Hate to do this as this is out of character for me, but the service department of Riverside Subaru provides, by a mile, the worst customer service of ANY company I have ever dealt with. Ever. In any industry. Ill leave it at that. Avoid.Full disclosure, Alan and Bill in sales were outstanding...in sharp, polar-opposite contrast to the service department.Edit: It took a bad Google review to prompt a callback from the service manager 16 minutes later, after having not had a callback from 6 left messages over the past 9 days trying to set up a recall/maintenance appointment.

We had a very positive experience at Riverside Subaru. The sales person was polite and willing to work with us to find the color and model car we wanted. They delivered us a car within 1 week of agreeing to purchase. We had excellent help with our orientation to the car when we picked it up. The Finance person was new to his position (we were his second customer), but did an excellent job answering our questions or finding out answers if he did not know them.Plan to spend several hours when you pick up your vehicle as there are several people you have to meet with to get the paperwork completed. We did not anticipate so many steps and how much time each would take. We were also a little surprised that you have to waive your right to a court hearing (you have to agree to arbitration only) if you potentially need a dispute settled with the dealership. We have not bought a car with financing in a long time so maybe we were a little out of touch.We have only had the vehicle for 1 month and love being the owner of a Subaru Ascent. We would highly recommend the purchase of a Vehicle from Riverside Subaru, New Bern, NC.Patricia and Geoffrey Smith

We had such a great experience at Riverside Subaru in New Bern, NC. I had been driving past the blue Crosstrek for days and it kept calling my name so we stopped in to get a closer look. Alan our salesperson was very knowledgeable and was able to assist with my purchase - everything went very smoothly :) Plus they gave a great offer for my trade in - I LOVE THIS CAR.

Had a great experience buying a Subaru from here last week. They took care of everything. James Broyhill was my sales associate and I cant thank him enough, he even helped me get insurance on a Saturday! Thank you Riverside Subaru! The Sales Manager was great too, I cant remember his name, I think Monty maybe

Had the part sign needed had a reasonable price .. I will stop back there again

Awesome Dealership. Bill the manager is outstanding at his job! He definitely cares about his customers and makes sure he meets their needs. The sales people are great. Nick is our man and he is wonderful as well. Very conscientious young man. Chris in the Service department is knowledgeable and has a great customer service vibe. He knows all of his customers and takes time to make sure things are right with their vehicles. Highly recommend Riverside Subaru.

Pleased that they called back to make amends.The check-in guy seemed very nice but I feel like the technicians are not paying attention to their job. When I got home to check on the hood they had not topped off the fluids and before I left I had to remind them to put a oil change sticker in the window for the next time. We needed a full service done before a road trip to Colorado this week now Im going to have to deal with the fluids myself. When I called back they offered to do the fluids but we live 20 minutes away and that was the reason I brought it in to get it all done earlier today. I hope they really rotated the tires and checked the pressures!

A nice, clean dealership. Had a great experience with Chris and Bill. Buying a car, let alone a second car, can be a intimidating process but they made it easy. Very quick and efficient. I appreciate the help.

The service manager Christopher Harker, was able to squeeze me in for a last minute inspection. He was super helpful and was able to get me in and out quickly while pointing out some safety issues and got me handled without hesitation and back on the road in a super timely manner, while juggling other customers and his employees. I highly recommend getting you’re service completed at this location with an honest and helpful staff.

Zack and James really helped me with a bad situation.Not only did they get me into a new car for the amount I wanted, they helped me get out of my bad situation.Mean while they were helping multiple other people during the day.They both were extremely professional and very kind, compassionate about the situation I was in.If youre looking for a Subaru please go to Riverside and talk with James!

James Broyhill made our Subaru purchase experience a real pleasure. James is knowledgeable, personable, and professional. He has an in-depth understanding of the Subaru product line and comprehensively pointed out all the great features of the Outback. Once we decided on our vehicle, James spent over an hour explaining the infotainment center and linking our phones with the very smart car. Also, a big thanks to Bill (Sales Manager) and Tony (Finance) for a pleasant car buying experience.

I had such an amazing experience here as a customer. I really should not have got approved for my vehicle at only 18, But Bill Henderson the general sales manager at Subaru worked his magic and got me into the vehicle that I wanted. Thank you to all of the staff at Subaru for being so welcoming and helpful in an overall amazing experience.

Their RV services are great. Tom, the RV Mgr is a golden find. Thank you for your efforts.

We recently purchased a 2021 Outback at Riverside. The dealership was friendly and everything went well.This was due in large part to our professional and courteous sales representative, Christopher Beaman. He went above what was required to make sure we knew what we needed to know about our new car. He is such an asset to Riverside.

James Broyhill made my latest Forester buying experience incredibly easy. He is professional, incredibly responsive and respectful. Living out of state we were able to work out all the details in advance of my walking into the dealership so I was in and out in record time. He even helped me unload and reload a very full vehicle. I would highly recommend James for a pleasant car buying experience.

Hayley did a great job staying in communication during the service process and the technician walked us through the repairs that were performed. Great job!

We had a great experience here thanks to James Broyhill. He was knowledgeable and even work outside of his normal hours to assist our questions. He went above and beyond when he came in on his day off to help us with our paperwork. Great customer service and care.

Slow service. Agent was very polite but my visit there took too long

I had a great experience buying my new Forester here! As a first-time car-buyer, I was pretty nervous going into it, but Josh was awesome, super kind and helpful! There were a few hiccups that popped up (at no fault to the staff here; completely out of their control) and they always had a solution ready to go. Oh yea, they gave me the best deal of anyone I could find, too! Im extremely happy with my decision and highly recommend.

When we bought our first Subaru Forester at Riverside I knew I would be back. This time was even better. Our Salesperson Allen Walsh was so helpful and curious. Answered all my questions so an older person could understand and demonstrate how the many electronic my Forester has. Also told us we could come and asks for assistance if we have any questions. Thank you so much. Love my Subaru Forester. ElizabethBrown

Ask for Ivan! I had a Fantastic experience leasing a brand new 2021 Crosstrek. The staff was extremely helpful, courteous, and truly fought for the best deal they could give me. I would immediately recommend that if youre looking to buy a Subaru, bringing your business to this dealership would undoubtedly be in your best interest.

I was very excited to buy my first Subaru but unfortunately I choose the wrong place to start. The staff changed the price of my trade in even though I informed them of the damage prior to showing up. The vehicle was not ready and I would of had to come back or get a driver to ferry it back and forth even though I was told it would be ready when I showed up for a scheduled appointment. I drove out of my way for an agreed product and time and was let down on both. To top it all off, after I voiced my concern of feeling cheated and pulled around in circles, the staff to include the management was extremely rude to me and my wife as if their communication error was our fault. I just wanted to buy a car and wasn’t expecting any special treatment or some extraordinary deal. The bottom line is I was treated very disrespectfully, I was lied to, and my time was wasted.-I would recommend going with cross creek Subaru in Fayetteville. Better prices, more professional staff and they deliver.

Went for alignment they found to be very close and tweaked. Found right front had radial pull it was seriously pulling right before now all better!

Riverside Subaru was awesome to work with. No hassle. No pressure. Just friendly, helpful and informative staff. Answered all of our questions and did not make us feel uncomfortable about not making a decision right away. We took a few days and other test drives before making our ultimate decision to buy a 2020 Forester Touring model. So easy to work with. Thank you Nick Lee for being our salesman and Tyler Oakley for being our Delivery Specialist! Definitely recommend Riverside Subaru of New Bern. NC!

Excellent service. In and out in one day.

I have bought many cars over the years, new and used. I have had good and bad experiences and learned some valuable lessons. But I have never had a better experience than I did with Riverside Subaru, and specifically with Nick in sales and Ryan in finance.Nick was so friendly and patient and knowledgeable. He worked through his lunch break making sure everything got done with my car purchase before taking time for himself. Thats not a requirement, that was Nick taking care of his customer above and beyond. He was so easy going and made the car buying experience everything it should be, fun and exciting. He was genuinely excited about making things work for me and I hope he gets the recognition he deserves. Thank you Nick for making my (first 😉) BRZ purchase something I will always remember!Ryan in finance was extremely understanding and made sure the end package was everything I wanted and needed without overselling, or pressuring. He was honest and upfront and in the end, I was at ease and confident that everything was as it should be. I never had any doubt or worry because Ryan made sure to take the time to explain things and make recommendations that actually made sense for my situation. Ryan thank you for custom tailoring my warranty coverage and securing the sweetest deal ever, all hassle free and chill as a cucumber.I feel not only taken care of by Riverside but cared for and kind of special even. This is a rock star team and I definitely recommend stopping by to see them, I guarantee you wont regret it! Thanks Riverside Subaru!-Tom

I have had two experiences with Riverside Subaru in New Bern.The first was when I picked up my new Subaru Impreza company car. I had an appointment, and the sales manager couldnt leave his desk to check out my car. I was passed off to four different sales associates before one gave me a brief overview. When I left, I found the ride rough and noisy. I found the tire pressure was around 45 psi instead of the recommended 32. I corrected it and it was better. I have been getting company cars about every two years for 30 years and this was the worst delivery by far.My new car had a couple issues, so I called to make an appointment to have them repaired. After four attempts with the receptionist forwarding my car to the service department, them not answering, leaving a message and them not calling back, I went by the service department to set up an appointment. They were nice and efficient in person, just horrible phone policy. Once my car was in for service, I received no phone updates, and after a couple days, had to go by again due to no phone response. I was promised a call the next morning when they would have needed parts and could get them installed. This afternoon, as I am preparing to depart on a trip, I tried calling again and no response. My neighbor had similar experience with Riverside with their Subaru. I cannot emphasize to not do business with these people enough. Hopefully I will find something out someday.

I leased my 2021 Crosstrek through Ivan Solares who is so professional and courteous! They got me the best deal for my trade in, and really made me feel welcome. Also a huge thank you to Bill the finance manager for working absolute MAGIC. They really have the best staff Ive dealt with at a dealership.

Fast freindly servive

Great experience! Joshua and James did an absolute amazing job. Most importantly, they were VERY patient with us.

My wife & I live in Wilmington, NC. We wanted a Subaru Forester, Touring model, in a specific color. Our local dealership was unable to locate what we wanted. So we contacted Riverside Subaru in New Bern, NC. We were told on the phone that Riverside could deliver exactly what we wanted - and the dealership came through as promised, including delivery of the Forester to our doorstep, saving us about 180 miles of driving to New Bern and back. Riverside gave us a very fair trade-in and a good price on the Forester. We are extremely pleased with the service and product we received and we give an A+ to Riverside in general and Tyler, in particular - the Riverside associate who worked with us to make the deal work remotely.

The team at Riverside Subaru were amazing!! I made the 1hr drive instead of using the local Subaru dealer. Their customer service was top notch. They went above and behind to help me get the care I wanted. The sales team was very knowledgeable and worked extremely hard to get the car I wanted in the budget I set. They were up front and transparent and I didn’t feel like they were trying to pull one over me. I will recommend anyone who is interested in a Subaru to make the drive to Riverside. Heck, they were even willing to deliver the car to me!!!

Chris and Hailey in the service department take always care of me.

My car was repaired at another shop and a 4 wheel alignment was done incorrectly. I brought it to Riverside Subaru and had it repaired and aligned. I had to replace two of my brand new tires for the new alignment, because the new rear tires wore severely in the inner tires. Now my tires are worn again inside and the rest of the tires have a lot of tread. The Subaru manager said there is no warranty for the tires wearing uneven, with the same wear issues as when I brought them my car to be fixed originally. Also, no warranty on the alignment either. I hope they will work with me to fix it correctly this time and work with me to get some warranty on my tires. It didnt sound like they will take responsibility for the misalignment and wear of the tires wearing unevenly. I will give another review after I take it back to the Riverside Subaru.

I drive two hours away from my home to service my Subaru at Riverside of New Bern. Why? In support of helping smaller rural businesses versus taking my car to a Subaru dealer in Raleigh-Durham, where I have resided for the last twenty years. I drove directly to my familys home (5 miles) after leaving the Riverside. I took my car in for a simple tasks; (oil change/filter/rotated my tires and asked them if they could please fill my windshield wiper fluid for me. After I arrived at my familys home. I immediately checked my tire pressures less than 28 psi for all four tires, windshield fluid level - same as when I dropped it off, filter change is questionable. It leaves one to wonder if they even changed my oil or rotate my tires ??? It certainly has left a bad taste in my mouth. To date upon paying for my services I asked the staff at the checkout to please email me my invoice/receipt to my email address that is on file. Today, January 7th I have not received an email (invoice/receipt).

Rv service was great.

Everyone at Riverside Subaru was amazing. Especially Nick Lee. I’ve never had a car buying experience that was so easy and went so smoothly. Nick listened to exactly what I wanted and needed and came up with the perfect car. I love my new car and will recommend Riverside Subaru of New Bern, NC to everyone.

Riverside Subaru has the best going service department just ask for Chris! They listen to you an get u in an out a quickly as they can. Clean place an friendly staff. Talk to Bill if their is a problem he see u through the steps. U get great service an much more.

This was the best car buying experience I have ever encountered. When buying a car we like to be informed prior to going just in case we are paired with a pushy salesman (or woman). Ivan Solares greeted us with respect, heard our demands and concerns first before Ever interjecting. We told him which vehicle we wanted to test drive, that we knew a great deal about it and he quickly got keys to head out on the road with us. Not once did he try to sway us to a different vehicle or push the very best of the best. He explained some features as we brought them up and informed us on the ones we didn’t know existed. He even tested the safety features on our vehicle which was quite impressive. The Was deal made, paperwork signed, and 15 minutes after closing Ivan stayed with us to help with any last minute adjustments all whilst having a positive caring attitude the entire way! Thank you Ivan for a wonderful experience and our new Subaru Ascent!

Always a great experience with the service of my Subaru! Very friendly, polite, timely and helpful. Thank you Chris! And thanks to Josh for holding the umbrella and the door!!

Best experience.........I was concerned with the social distancing but they schedule appointments so that the waiting room wasnt crowded I will definitely will bring my vehicle back everyone was polite and helpful.

IVAN IS YOUR MAN TO GO TO HANDS DOWN!!! Dude is extremely knowledgeable on his vehicles. He’s able to spit out all the features the Ascent I bought has. Everyone else I worked with was great as well. Very personable and made me feel very welcomed. Only negative thing is that the ascent ONLY has 19 cup holders...like, seriously? Imma get dehydrated.

Riverside Subaru provided a great buying experience. I bought a 2020 Forester in November and was so impressed I went back and bought a Subaru Outback in December. My sales rep was Jason Branch who was extremely knowledgeable about both cars. If you are looking to buy, I highly recommend talking to Jason. Both he and the dealership were superb.

Great, friendly people here. See Alan if hes there...good guy!

Where to even begin with this review! As a parent you always want something safe and reliable to get you and your family to where you need to be! Well, before we went to Riverside Subaru our family car was the exact opposite! This is the third car we have purchased from this dealership and the service gets better and better every single time! Chris Beaman has made our car buying experience a walk in the park, not just once but twice in the last two weeks! We felt like we were right at home from the moment we walked in! He not only got us in the vehicles that we wanted but also at the price point we needed! He was patient with us and our little ones, he was extremely knowledgeable about the vehicles we purchased, and was there with us every step of the way. He really went the extra mile to make sure we were taken care of! After the care we have received here for the last THREE years I could never imagine going to a different dealership or salesman! If you are in the market for a new or used car head over to Riverside Subaru and ask for Chris, I promise you won’t be disappointed! Thank you again Chris for all of your time and dedication to our family, we cannot thank you enough! It feels good to be a part of the Subaru family! You just can not beat the safety, reliability, comfort, or style of a Subaru and all at a great price too! What an amazing team you all have over there! Thank you all from our family to yours!

The staff is polite and helpful however waiting room is quite small. Kcups coffee however no milk.

Began the process 2.5 hours away from the dealership on a Tuesday. All the paperwork was ready when we arrived the next day - quite a wait because the person ahead of me tied up the finance person - but my actual interaction probably took less than an hour. Super friendly staff and would not hesitate to recommend family and friends or purchase there again myself.

The staff was friendly and very knowledgeable with details of their cars. It was nice to shop for a vehicle without feeling pressured. Great experience from start to finish!

Tyler was a great. Would buy again from here. Very knowledgeable and not pushy!

Easiest transition ever!JC is the gentleman!

Just want to say thankyou to Joshua my sales man grate experience Chris in the service dept so friendly and knowledgeable go see him for all your service needs this truley is a no presure dealership

Extremely helpful group of employees, Josh especially was awesome. They went to great lengths to make sure we were not just satisfied, but comfortable with our purchase. We couldnt be happier with our experience.

Always great customer service

We were leasing a 2017 Subaru Forester and we were going way over our maximum mileage. We had driven if from San Diego to North Carolina due to a PCS. Thankfully, we found Jason at Riverside Subaru. After talking about trading up to a 2020 Forester on a new lease, my wife and I decided we wanted by to buy. We went in and ran the numbers and I was shocked at how much they undersold the competition. We walked away and went to Toyota to look at some RAV4s and they were no match to the quality we found in the Subaru. Honestly, I am in awe of how great a deal we got. This car is amazing and has so many features -the eyesight steers the car on cruise control, Apple play and navigation... the list goes on - not to mention, its stunning. We went with the dark gray exterior and black interior. Its a premium and came with more amenities than I could have hoped for. Including a fully stocked cargo hold and rubber floor mats for every compartment. We couldnt be happier with our purchase. Thank you Jason and thank you Subaru. We will be customers for life!

Many thanks to Jason Branch for making our car buying experience wonderful. Jason worked really hard trying to find just the right car for us and it was overall a very pleasant experience. I love my Subaru Outback! If you need a car Jason is the man to see at Riverside Subaru in New Bern. Say hi from me.

Best car buying experience ever! I live two hours away from Riverside and was able to do everything by phone and they delivered the car to my home! Every member of their team was exceptional. They satisfied all of my needs and went above and beyond to get me the best possible deal with both the final price and the rate on the car loan. I wouldnt consider going anywhere else for my next car.

Chris Harker was super helpful!

A great experience. A great price. A great car. My daughters first. Jordan is one of the best scales people I have ever had the pleasure of working with. He went above and beyond in every capacity to make this a fun experience for my daughter, and me! He is new to this business, but knowlegable, kind, a listener. He did all he could to give her the car she wanted and made it affordable and possible for her. Thank you J and Kevin (owner).

I have nothing but good things to say about this place and service I received. Josh Coursey was the one to help me from start to finish. He never pushed me once and this was my first time buying/financing. He never once pressured me and I felt the ball was in my court the whole time. My fiance was with me and we were able to joke around and have a good time. Go see Josh! He wont let you down!

We had a great experience. Josh was very knowledgeable and helped up purchase two Subarus

Great people, Great service! Highly recommend this service department for any vehicle make.

I love the service I got at Riverside Suburu. I had never gone through the process of buying a car from a dealership before, and the sales associate walked me through every step, gave me a tour of the area, and gave me detailed instructions and advice for the next steps I needed to take. The manager also worked hard to ensure I got the best deal and financing rate possible. I really feel taken care of, and I’m very happy with my car!

I did not go there

The easiest car buying experience I have ever had with a dealer. No pressure, No haggling. Just an easy way to buy or lease a Subaru. I commend the staff, from Bill the sales manager to James the salesman, you both were a pleasure to work with and I thank you for making my 1st Subaru buying experience a great one!

Excellent service. Tyler Oakley was a professional and knowledgeable salesman. Buying a car takes time, so dont expect to walk out quickly when buying. Would definitely recommend Riverside Subaru.

This was a great experience and easy purchase. Alan Walsh our salesperson was fantastic and very knowledgeable no pressure to buy at all because Subaru product speaks for itself.Our only disappointment is with ourselves is because we should have bought a Subaru years ago.Thank you Riverside SubaruEd & Jeri ODowd

We had an incredible experience dealing with Riverside Subaru in New Bern! We drove from Wilmington because the local dealership there was not giving us a fair deal, nor were we getting the customer service we deserved. When arriving to Riverside we got the exact opposite. Ive never met a more friendlier staff. Brock and Bill made our car buying experience a stress free one. Brock was very personable, he listened to us and was able to find us exactly what we wanted. Bill was able to get the numbers were we wanted them and was very pleasant to deal with. I will recommend Riverside to anyone looking to buy a Subaru. Their selection is good and their customer service is GREAT!

Tyler and the rest of the staff were extremely helpful and friendly. I can honestly say ive never had a better experience with a dealership. Quite the opposite to riverside dodge where i felt as if I were in constant danger. The manager there has an aura of danger about him and he is not to be trusted.

Best car buying experience ever. Bill Henderson the General Sales Manager and Will Lee our Sales Consultant helped guide us through the purchase of our brand new 2021 Subaru Outback Touring.

Our rep was very nice and gave us all the information we wanted on the cars we got to look at. However the car we were most interested in, wasn’t at there for them to show. Our rep informed us that the owners mother had taken it for whatever reason and she wouldn’t be returning it for a while. He said he’d call and try to get it on Monday for us to see but that failed to happen. This is simply not the way to run a business. We are very disappointed.

Great deal and nicest people to work with!

Ivan is an awesome dude. Car guy, and gave me a great deal on a new wrx. Would love to come back and do more business.

Service center staff nowhere to be found

Safety recall work seems to have been accomplished.Also,identified further warranty service on suspension issues.

Riverside Subaru went out of their way to find us the perfect car. The Subaru Forester sells so fast it’s difficult to keep them on the lot at all much less in the color you really want! Bill, Allen and James were all wonderful to do business with and best of all very supportive of our New Bern community. Thank you!

I had a wonderful experience buying a car from Riverside Subaru, and Jason Branch in particular. He really hustled to find me exactly the car I wanted and made the entire process smooth and easy. I drove 2 hours to get to them and am so glad I did!

Bill, Zack and Jack were great! They definitely made this car buying experience as smooth and easy as possible. Ive never owned or even driven a Subaru before but I am very pleased with my 2020 Subaru Ascent. I felt as if they treated me as family. They listened to my concerns and needs for a safe family vehicle, they found the right vehicle for me and made it happen! Thanks guys!

Riverside Subaru had the exact car on the lot that I was looking for. They gave me an excellent value for my trade. Our salesman Alan was excellent. He worked with the finance section to get us the best deal. Thank you and I absolutely love my new Subaru Outback.

This place is great! I trust Riverside Subaru so much that I’ve taken all of my vehicles here for servicing, Subaru or not. The mechanics are knowledgeable and hard working, but more importantly the service advisor there, Chris Harker, is what makes this shop shine. Chris always has a positive attitude and a genuine concern about my needs when I visit the shop. He is honest, friendly, and professional. Chris makes sure to keep me updated while me vehicles are being worked on and even reminds me about oil changes! I would recommend this shop to anybody that cares about their vehicle. Make sure to talk to Chris!

The folks at Riverside (sales, service, parts) are always friendly, courteous, prompt, and reliable. Service advisers are knowledgeable and very helpful. The work is always done capably and promptly (even when Ive come in with a sudden problem theyve fit me in and taken care of the issue). Whats not to like? And the cars are great.

I had an absolutely incredible experience at Riverside Subaru! I actually traveled about an hour from a town that had its own Subaru dealership to come here because the friendliness, service, and amazing offer just couldnt be beat locally. Rainy Day and the GM Bill Henderson were both absolutely wonderful - they worked with me extensively via email and over the phone so I knew exactly what I was walking in to when I arrived in New Bern. They were respectful of my budget and worked with me to give me the best deal possible - I am over the moon about my 2019 Outback! I am so glad I made the decision to shop at Riverside Subaru and will continue to recommend this dealership highly - theres no place I would rather have purchased my vehicle. A+, 10/10, best car buying experience!

Rude nasty employees

Great experience! Josh helped me with my trade-in and securing an Outback.

We purchased our 2020 Subaru Outback from Riverside Subaru in New Bern, NC. Our 2019 Subaru Outback was totaled in a terrible car accident on Valentines Day of 2020. If not for the safety features of the 2019 Subaru I would have been planning my Wife & 10 year old Grandsons funerals. Thank you Subaru. I drove 68 miles to buy both the 2019 & 2020 Outback from Riverside. The other dealership near and in-between could not beat Riverside price or their superb and sincere customer service.

I am very pleased with Riverside Subaru! They went above and beyond to provide me with guided information to make my selection and when it came time to complete the transactions with my previous car, they took care of that too! They were very friendly and professional; they made sure all my questions were answered and ensured I knew about all the wonderful features of my new Subaru. I’m very happy with my new Forrester and the service I received at Riverside Subaru.

Our salesman tyler was very good in dealing with us. He was patient and did not press. I haven’t bought a vehicle in 20 years and the whole experience just flowed. Luis who handled the finances was also great to work with. I would highly recommend riverside subaru

Very helpful and friendly. I liked the straight forward way the price and trade in was handled. I feal that I was treated very fair and honestly. Very happy with the car and the experience. To sum up - seemed like nice, fair, and honest folks.

An excellent place to buy your next Subaru! Went in after doing a lot of research, prepared to negotiate a fair price on a new Ascent. Worked with Brock to select the vehicle and options, then waited for Bill, the sales manager, to run the numbers. I was prepared for a low-ball offer on my trade and MSRP for the new Subaru (like what I experienced at Toyota of New Bern - ugh!). Surprise! The first offer was exactly what I thought was fair - no negotiation needed! Waited a week for delivery and installation of accessories. Drove away today after the smoothest new car transaction that I’ve ever experienced. I highly recommend Riverside Subaru and my sales rep Brock Murray!

The service department at Riverside is consistently excellent. My latest incident was a roadside emergency - they made room for me and I was on the road an hour later. One of the nicest features of this service department is no up-sell! However, if the parts are worn or Subaru suggests maintenance, it is discussed with you first, there is never a surprise. As an added bonus, as a veteran your bill is discounted ten percent.

This is for the Subaru Maintenance department only. I’ve gone here for scheduled maintenance and a new set of tires. For the scheduled maintenance it is always done in a timely manner and the front desk people are always kind and easy to work with. My scheduled maintenance is supposed to cover a car wash and a top off of all fluids. At this location, unlike others I have dealt with, I have to remind them every time. I would appreciate that being done with out a reminder since I’m paying for it. For the tires, they had a competitive price (better than online) and install was very reasonable. So far so good on the tires. If you are looking for tires I recommend calling them because the pricing on their site is not correct and more expensive than you will actually pay.

Most awesome

Josh was really great. Luis too. Love my car.

My wife and I I was very satisfied with the salesman, James Wiggs and the management. We did not experience a hard sell nor did we feel pressured to make a purchase. We feel we received a good deal for the car and our trade in.

My husband had been looking for a new vehicle for about a month and found a Subaru Outback that he was interested in at this dealership. Renee reached out to him to schedule a test drive, which we did given the current pandemic situation. Upon arrival the car was unfortunately located at a different lot so while I waited I politely asked to use the restroom. I was horrified when I walked into the dirty bathroom and then had no hand soap to wash my hands properly upon exiting, thankfully I had brought my own hand sanitizer and wipes. I then went to test drive the car which was dirty which I understand it had been sitting for 6 months but the lot knew we were coming not once but twice for scheduled test drives. We purchased the car and took it home dirty. We were offered to bring it back on Monday but we live an hour away and we’re trying to make just one trip to pick up plates, complete promised repairs (horn) and replacement key at dealer cost, and detailing. We were offered a vehicle to use when we do bring it back for the above, we are still waiting to hear when this will be completed.

Salesman Josh was a pleasure to work with. We recommend this place to anyone who is looking for their next car, they are honest and don’t put pressure on your decisions.