I have been a customer of BMW of Temecula for many years and Victoria has served as my service rep. Victoria does a great job as the hub of the wheel that connects me to the service being done. The service department at this dealership has and continues to do an excellent job. They send photos of the problem areas and keep me informed of the time frame and provide loaner cars. They are always friendly, courteous and do a great job.

Victoria at BMW Murrieta service department is absolutely amazing! Not only does she show genuine care for your car she also shows genuine care for you as a person! Rare these days so I really appreciate the top notch service she provides!!

Excellent experience, and top notch customer service. Mark and Siaki went above and beyond to ensure I was taken care of and had the best possible car buying experience. I highly recommend this dealership!

Best car buying experience I’ve ever had!! Make sure to ask for Ricardo Luna!! Went In yesterday not expecting for a deal to happen but Ricardo took good care of me and my mom and got us the best deal he could get for us. Also The bmw team customer service is phenomenal!!

First time here at BMW Murrieta, and it was a wonderful experience. Ricardo Luna was able amazing advisor and helped me decide and got me into my lovely x3 which I’m totally in love with. If you’re looking to buy, lease or etc I’d definitely ask for him. He definitely made the trip worth while. Thank you again.

My service advisor Victoria was awesome. She got me in and out really fast, she even put me into a rental while my car was getting looked at. My service tech Rob was nice. He also gave an actual video of a walk around of my vehicle explaining what he sees. Thought that was cool. I drove an hour to this location and Im happy that I did. Their facility was amazing. Thanks again guys.

Victoria was awesome and took great care of me! Had me in and out faster than she even anticipated and glad she was my service manager.

Somehow in the peak of the global inventory shortage of cars thanks to the semiconductor shortage, I signed for a fresh-off-the-transport-ship 21 X1 last week.I specifically worked with Dave Townsend based on recommendations and his first offer off the bat was better than dealers more local to me. He also went to bat for me with their used car department to get me a great deal on my trade-in, all over email.Overall, it took me longer to drive to Murrieta from LA than it took me to finish up my business at the dealership.

Victoria went over & above her duties to ensure our comfort & satisfaction while our X3M 2021 was being serviced. Thank you Victoria we truly appreciate your help & professionalismMark & Melody Martinez

BMW Murrieta always very helpful, friendly, and willing to go the extra mile. Recently I had an unfortunate encounter with a pothole and needed a new tire and wheel very quickly. Victoria was my service agent who worked with me on a Saturday to meet my needs in a very timely manner. She was wonderful!!! Can’t say enough good things…highly recommend!!!!

Skye Coake is the most professional and considerate service advisor we have ever worked with. She ensured the work was completed, kept us up to date and ensured we were satisfied. She goes the extra mile for her customers and provides excellent customer service.

Best BMW dealership in the area dont waste your time anywhere else. I just purchased my 2 car this year from them, a 530i and M440i. The staff are amazing and the facilities are immaculate including the service bay. I was in the market for a hard to find M440i and they were able to get me into one that same day, shout out to Mark and Thomas for all their work. You cant go wrong here

This dealership is just totally awesome! The best of the best. You will have no worries and they take care of you both before AND after the sale. The sales staff is intent on matching you up with the car of your dreams!

Had such a great experience at BMW Murrieta and owe it all to Rod! I bought my first BMW (2022 330i) and Rod was so helpful, knowledgable and friendly which made the process x10 better! He really went out of his way to make sure I was getting everything that I wanted/needed! Hes the best!

Excellent Customer Service! I had to get an oil change today and Victoria was amazing she helped me with everything I needed and made my experience go very smooth, after my vehicle was checked we found out that my water pump was leaking, so that needed to be fixed as well, she got me a rental car for a few hours while they worked on this and then I came back and picked up my car once it was ready! thank you so much I really appreciate it Bmw of Murrieta is the best!!!

Bought our first vehicle there in 2019. It was a used BMW 3 series. That car has been amazing! It recently needed a huge repair service, over $6000, and we were 1800 miles outside of our warranty. Arick Burkhardt went out of his way to help us get it all sorted out, in a time where money is tight, and for that, we will be customers for all of our future vehicle needs! Arick is the definition of excellent customer service! Hats off to him. 10/10, would definitely recommend buying a vehicle or getting a vehicle serviced with them!

This was my first time getting my new CPO BMW serviced and am so very glad I came to this location. Victoria made the process very quick and easy, and I’m so happy to have had Jamal take care of my car. He provided a detailed video of my inspection and was attentive of all my concerns. He addressed them all and more, and even gave me a call to update me on the status. I wouldn’t want to bring my car to anyone else!

Victoria is amazing! Always extremely helpful and cheerful every time i take my car for service. She always makes the experience at BMW of Murrieta great!

THANK YOU BMW OF MURRIETA FOR THE GREAT CUSTOMER SERVICE AND THE LONER COURTESY CAR I AM VERY GRATEFUL AND THANK YOU VICTORIA GUTHERY SHE IS SIMPLY THE BEST!!!!!!!

Really great experience all around!! Ricardo made my experience really smooth and easy especially because this was my first time buying a vehicle 😁 Definitely would continue to purchase any future vehicles with them!

Service here is always phenomenal!BMW keeps you informed on the progress of your vehicle, they send you a video diagnostic explaining repairs needed and they go out of their way to ensure you get any possibly cost saving opportunity.

First time taking my car for an oil change and I had a great experience. Everyone was so polite and my advisor Victoria was AMAZING. I will definitely go back.

Just recently purchased a 2021 BMW X5 45e from here and I have to say this was by far the best car buying experience I have ever had. I have purchased many new vehicles including several BMWs and although Ive always had a great experience with the brand, Eric Nelson and the team at BMW Murrieta clearly stand apart.From helping us with turning in our old X3, to pricing, finance and overall customer service, everything was smooth as butter. I never got the feeling I was being sold and I felt like Eric really cared about finding the right car for us at the right price.Thanks again Eric for the amazing service and care we received from you. We are exceptionally happy and will definitely send you our friends and family!All the best,Norbert

Rod Cavalle is the guy you want to see! We have purchased 4 or 5 cars with Rod and he has always been so helpful. Our last purchase was a used 2016 Jeep Wrangler/Rubicon. This Jee was in Buford Georgia and he was able to get it shipped out here to Murrieta and everything worked out perfect. Thank you Rod for always being here to help us. 😀

The Service Dept is amazing. Especially Brady! He is always polite and does amazing work. I dont ever go anywhere else for BMW service

We had an excellent experience purchasing our car at BMW of Murrieta. Our Client Advisor Rodrigo was great to work with. He was personable, professional, and answered every question we had and we had many.Rodrigo chose an excellent route for us to test drive our vehicle which helped close the deal ! We would definitely recommend this dealership !

Great dealership! Love my new 3 series! Brad was super helpful! The only thing that I wish we could get rid of is the back and forth with the car buying process. Overall very happy and glad I stopped in.

BMW of Murrieta is #1 in my book! My Service Advisor, Victoria G. is absolutely the best to work with throughout these years. She always do her best to get me a discount on Services. Her professionalism is A+ and I would certainly recommend this Establishment to my friends and family.

Isaac my sales person was well spoken and knowledgeable about the vehicles I test drove. He was patient with my questions and request to drive several vehicles so I felt at ease that I was about to purchase the best vehicle for my needs. He was accommodating and knew I was on a time frame the day I was at the dealership.I was surprised at the wait to see a finance person to complete the transaction, even though Isaac was eagerly trying to get me to my next appointment. Once I was in a finance office the gentleman with I can not remember his name but it was a unique name with a S was not as pleasant or accommodating to me. He seemed more considered with what was happening on his cell phone then my presence. He rushed through the paperwork not describing most of the documents, sign here, initial here, here and here he did not smile once, didnt not try to make me feel at ease about my purchase. In fact he made me feel the opposite, his manner of speaking to me about the vehicle and the way I was purchasing it was making me feel shamed. He said I would never buy a car cash. And the mileage on this vehicle is high and theres no warranty. Are you aware of the depression of the vehicle? The manner in which to promote a extended warranty in a positive explanation was lost with the abrupt tone in his voice of disappointment like I was buying the worse vehicle on the lot. And the foolishness that I would buy a car out right. Of course I purchased the extended warranty out of mostly fear not common sense. I take a lot of pride in the fact that I have worked very hard my adult life to be able to financing purchase things outright when possible and not to be in the 80 percental of Americans that live in debt or above their means. I go about my day stress free knowing I saved for a raining day. I traded in my 2008 VW Golf because it was on its last days and I needed a reliable commuter car I felt good about driving. Yes the new purchase is considered a luxury car but I feel I work hard enough to enjoy it. And yes it was a used vehicle but it was new to me. As I left the finance department office I had full buyers remorse because of the doubt placed in my head from the finance employee. Maybe the finance employee had some personal issues going on that needed more of his attention then me, or maybe it was the end of the day and he was tired, maybe he needs more training on customer service, I am not sure but the next morning I felt better about my purchase with Isaacs follow up call and making sure everything was good and I got home safe. After explaining to Isaac of my experience with the finance person, he apologized and reassured me that even used vehicles from Murrieta BMW go through a vigorous inspection and not to have any doubts about my purchase. I give this review 4 stars because of my sales person Isaac who deserves a 5, but the over all experience was a 3.

My personal interaction with BMW of Murrieta was positive, friendly and professional from the moment I made an appointment. On the appointment day things were done friendly and courteous. I had oil and filter change and brake fluid replaced. I was in and out in about two hours.I just wish the pricing for services on older cars was less expensive. Although BMWS are fine cars, it is one of the makes that does not retain their value. Example; a 2008 750 LI is worth next to nothing but the oil change and brake fluid replacement costs $642.00. Doesnt make sense.

Rod Cavalle, was amazing! He help me to find the car I wanted! Very professional and personable as well. Made me feel like we are true friends. Communicated well! Made sure my experience was exceptional! If you are looking for a car Rod is your guy! Overall those I came in contact with were professional and kind. Thank you Rod for everything!!!

Hands down the best experience Ive had at a dealership. Everyone was friendly and knowledgeable. Will be returning for future purchases.

Very helpful staff, kind and friendly service. This dealership always takes care of me, and has my loyalty indefinitely.

Despite our last-minute sales inquiry and late appointment, Eric Nelson gathered our essential requirements before our arrival at our appointment time. Eric was more than ready to assist us when we arrived at the dealer and suggested several viable options fitting our needs. Then, he promptly zeroed in helping us decide on a selection and expedited the buying process to complete the deal without wasting any time. Although it extended his work hours, Eric remained courteous and displayed excellent professionalism in helping us close the process. After we finished with the financing, he took enough time and kindly showed all the vehicles new features and ensured that his service met our expectations. We are delighted with Erics full service and highly commend him for your next BMW car purchasing experience.~Bill Jung

I just want to say Ive been going back an forth to several dealers this last month an all I keep getting was the run around, but your dealership specially the service department was a amazing, the gentleman there Brady was awesome an very respectful an new what he was doing, thanks again for the experience....

Great experience at BMW Murrieta. David Townsend was excellent to work with. We walked into the dealership to see one car and we walked out leasing two. Thank you for the great customer service and personal attention and making the whole process easy.

Me and my beloved wife didn’t receive the car we asked for it had already had a little scratch!? I am absolutely am terrified of what this kid sold me.

EXCELLENT Customer Service! Love my Service Advisor Victoria Guthery! She’s AMAZING and very thorough. She has a very sweet disposition and I love how she provides detailed information on my repair needs.The BMW of Murrieta is a wonderful dealership. Everyone is pleasant, courteous, and ready to help! Clean facilities and lovely hospitality area with Starbucks, chilled water, and danishes. One of my favorite things is the tech! I thoroughly enjoy receiving my walk around inspection video providing detailed information on the “health” of my vehicle. I drive over an hour and 75 miles to go to this dealership and it’s WORTH IT!!!

Read everything, ask questions. As per California state law on the purchase of used vehicles below $40,000, you can opt in for a cool down period after purchase in case you change your mind. The dealership will only tell you part of the law to make money.

Victoria G has been my service advisor for many years and is the best! Always available to assist and answer my concerns! She is the reason I recommend BMW of Murrieta!

These past two times I’ve came to BMW Murrieta I’ve had the worst experience ever. You’d think BMW would make sure they offer the best services especially when you’re coming to get your car maintenance. Back in May, I came in for a simple oil change when I returned for my vehicle the rear fender was popped out. How careless of them to not even inspect the car before handing me the keys, lucky I always look at my vehicle for any damages and noticed that issue. I didn’t even leave the parking lot and I had to get them to come out to take a look at my car. On top of this I then had to wait so that they can check cameras however management only has access to the cameras so I left without my car. Honestly I felt just because my BMW was not top of the line or their lates model they treat it as if it was a junk car, but best believe if I were to bring in a 2021 model I’d get the best services from them. My last issue with them is now today I come in for an oil change again, and they want to charge $150 for an oil change. They stated prices went up as of the first but didn’t have anything to proof that it went up. I then had my boyfriend call BMW Riverside and they were going to do the oil change for me for 99.00, still concerned I asked them again if it was the oil change and the again confirmed it was and when I mentioned going to Riverside they decided to “apply” the same discount. It was all very sketchy, this is the last time I ever come to this location. If BMW really cares about their customers they should also take a look in their service department and make sure that those customer are being well taken care to the same standards as a person with a 2021 BMW.

Didnt purchase just yet but 100% coming back to work with Rod. My husband and I had a great time at the dealership, something I have never said before. Rod is very personable which I loved and has an actual love for cars which my husband appreciated.

We dropped by BMW Murrieta without an appointment not really planning on buying a car. We were graciously greeted by Mark Dehnoo. Immediately the rapport was there. He was extremely knowledgeable of the fleet of cars on display and had all answers to our questions. When it came to crunching the numbers, he haggled the best he could for us. There was no going back and forth negotiating for the price.Needless to say, after less than 2 hours, we were proud owners of a new BMW (our first!). And all these was because of a wonderful, kind and very professional client advisor in Mark Dehnoo. Next day he gave us a call to check on us. Terrific customer service. We would surely tell our friends about Mark.Eddie & Denise

Always a pleasure to work with Victoria! Quick and efficient process. She is the best!

**Long Review** Bought my first car in 18 years last week. I ended up at BMW Murrieta looking at one of the used cars they had on lot. I was greeted shortly after heading to the car I was looking at by Rodrigo (Rod). Very friendly. I had already been looking online so I knew which car I was there for so we got started with a test drive right away (after seeing that the car was in condition that matched the pictures). Rod was very knowledgeable and provided an educated test drive, pointing out specific things to notice and pay attention to. We sat down to look at numbers and I was hoping to get a little better deal so I didnt pull the trigger then. I did a little more shopping. I checked out our local Honda dealership (I was looking at a used Honda at BMW). The car there was similar price but actually had more miles so was expecting lower price, unfortunately, after walking around the lot for 15 min with no greeting and having to go inside looking for someone, they showed me the car that was dirty inside (like it drove through a blustery day with the windows down), was missing floor mats (and the salesmans response was that he would just take them from another car and tell the next people they just didnt come with it). Anyways, no luck there. I also checked into one of the online services, SHIFT. While they had some good prices, their $1200 convenience fee and what ended up being half the trade in value that BMW offered I didnt go with them either. Rod followed up with me the next day (as any good salesman should) but was very casual and no pressure. All that too say, I ended up back with him and we finished our deal. I got a fair price, A clean car and an overall great experience! Bonus, I got to drool over the M8 in the showroom while we did paperwork.

No pushy dealer behavior. Just performed the oil & filter change, as requested and quite quickly while I waited.

Once again BMW of Murrieta has gone above and beyond expectations of customer service! I would like to personally thank Samantha for her attention to my vehicle needs and keeping me informed throughout the whole process.

After an initial issue of who did what, I am please to say my issues were made resolved and I am back to loving my local Murrieta BMW Dealership and it’s Service Department! Erik did a phenomenal job helping smooth things over and provided excellent customer service! I will continue to do business here and intrust my vehicle to Hendricks BMW. Thank you!

Victoria at BMW of Murrieta is wonderful!Her customer service is great. She’s reliable, accommodating, professional, and she’s soo very nice!Thank you for making my service experience withBMW a treat!

I just purchased my 530i with you. On my first road trip to Las Vegas I notice a vibration coming from the back tire at about 90mph. When I came back I scheduled an appointment to have it looked at. That’s when I met Victoria. She was helpful asked a lot of questions to understand my concern. After a day Victoria called and told me that my “wheel was bent” surprised by that, because I only had the car for leas that a week or so. I told her that I did not cause any damage to the car. Victoria with out question took care of it!!! Her follow up during the wait time to keep me in the loop was outstanding!Being in sales my myself, customer service and follow ups are VERY important to me.My experience with you dealership has been outstanding!Again, I really appreciate Victoria and I WILL be asking for her personally IF I have future needs.Cheers!

I picked up a custom built 2021 X3 M40i (Black Sapphire, black interiors) from Dave Townsend at BMW Murrieta on Jun 12.I cannot stress enough about how seamless Dave made the entire leasing process appear. He was super prompt in responding to the millions of questions I had around available inventory, the X3M vs X3 M40i, necessity for a custom build, the actual build process and timelines, turning in my old lease etc and he even made sure that I could pick the car up a week in advance than what we had originally thought would be the earliest possible pick-up date.I drove down from the Bay Area to Murrieta, completed all formalities within 1.5 hours of arriving, and was on my way back the very same day. I have not had such a good leasing experience in the past to be honest (the time I picked up my previous lease from a dealership in the Bay Area was harrowing and I had to ensure I wasn’t getting duped at every single step), so having Dave on my side during the car buying/leasing experience was very refreshing. Trust me when I say this because I interacted with over 20 dealerships on the West Coast before I picked up my previous lease.Dave is honest, gives you grounded advice and is more like the friend who’s an expert on the process rather than a salesperson. I had a very good experience at this dealership in general and it truly felt like everyone here genuinely cared for the customer, something I have simply not seen at the Bay Area dealerships. I look forward to picking up my subsequent cars also from here. Great work BMW Murrieta!

First time buyer here at Hendricks BMW of Murrieta. I wasn’t too sure what vehicle to go with, but after talking to my client advisor Rodrigo C. made my decision so much easier! I drove all the way up from San Diego, because I was told how great the whole team was! It definitely won’t be my last Bimmer. Thanks again Rodrigo, you made the visit amazing!!

My experience at BMW Murrieta is always 5 STARwelcoming and friendly staff from this car dealer!Consistent with great customer service! Nice & clean business with COVID safety at its bestJohn in the service department was communicative from the beginning of my visit to the end of my visit the next day. John is friendly, efficient and nice :)P.S. Don’t forget the complimentary Starbucks coffee, water and pastries they share with all customers!Thank you :)))

Great experience! Aaryn was great! Super helpful and friendly we appreciate your time and help!

My Service Advisor Allison was fantastic. Greeted me immediately and provided updates on my vehicle. I have been taking my vehicles to dealerships for over 30 years and she provided me the best experience I have had, honestly!! Thank you Allison!!!

Aaron was great. Informative. Not pushy. Didn’t waste my time. I’ve never had a car buying experience go so quickly and smoothly. Friendly efficient staff

Thank you Victoria and Allan for always taking care of me! You guys are the best in the Service Department!

Victoria from service is always so helpful and is wonderful to deal with. Highly recommend going to BMW of Murrieta

Well I have purchased 3 vehicles from BMW of Murrieta and I will keep going back. The sales team is great but Service Advisor Victoria is the best! She has a fantastic personality, great work ethic, and makes sure things are done right. She definitely will go above and beyond. Thank you!

Terrible service from the service departmentOn 06/17/21 I brought my 2018 340i in for a coolant issueI was helped by Chad L. and the tech was Jimmy V.They diagnosed the problem and the Solution for the coolant problem was to replace the Intake Manifold. They told me it was covered under warranty and they went ahead and replaced it.After a few delays and a week in the shop and me with no vehicle. They only provide a ride to and from the shop. No courtesy vehicles i finally go pick up my car.Few weeks and 1k miles go by and I noticed a boost leak sound while accelerating and my service engine warning came on putting the car in limp mode.I called Made an appointment on 7/8/2021 with Chad again (in my mind i thought the timing of this issue being weird and having some understanding of the car I had a hunch that it may be related to the Intake Manifold repair.)I took it in on my appointed date 7/13/2021. the car was given to a different tech this time Adrian R.They found the Intake Charge Air Induction Tract (commonly referred to as the Charge Pipe) was completely loose from the Throttle body only held on by one hand tight screw (it requires 3 to be secure and much more than hand tight). and one the screws was the wrong one and crossthreadedThey informed me that the car is not actually under warranty and that it was going to be $1400 to replace the throttle body/gasket and screws.Heres the kicker.... In order to replace the Intake Manifold that was replaced just a few weeks ago the Throttle body and charge pipe had to be removed.that means the person who last re-assembled all these components was Tech Jimmy V.Chad L. proved he had no idea what was going on but did ask for someone else to review the issue and do a secondary check. I waited a few hours and called back and Chad again just reiterated that the car is not under warranty and that Id have to pay to have the problem fixed. I again explained that THEY were the last ones to touch those parts and it wasnt put back together correctly. And he just ignored me..The service department appears to be full of Inept people incapable of taking responsibility or even acknowledged that this is not a new issue this is an issue stemming from a shoddy repair that they performed.I bought a gasket and screws from the parts department they same day for $20 and put it back together in 15min proving that theres no real issue they just dont want to accept that Jimmy V. forgot to tighten down the 3 screws before they handed over my car.Moral of the story. the service department is capable of making mistakes but incapable of correcting them

One of the easiest and most pleasant experiences at a dealer. We called mid morning to see if they still had the vehicle available and Aaryn promptly checked. We asked for detailed specifics of the vehicles and conditions before we made the 70 mile drive, and he was so accommodating and transparent, he even sent us a video and great pics. We arrived and literally it was everything we had hoped and expected, couldn’t be happier. Thanks Aaryn.

I recently moved to the area and took my bmw 530e for a oil change and Brandon ( tech ) was very helpful during the oil change and explained everything about my new car, this is my first Bmw and will only request for Brandon to service my car.

I’m really happy with the service department here. I’ve been here twice for small things and each time has been so great. Thank you 💙

Aaryn Ridenour at BMW of Murrieta is awesome!! He gave me 100% top notch service. He went above and beyond and made my buying experience so smooth and easy. I cant believe how quick the buying process went. If you are ready to purchase a BMW go see Aaron, I highly recommend him. Thanks for everything! Love my car!

Chad has been our advisor for many many many year almost 8 years! We have brought many bmws to him and other cars as well and he’s always been amazing. Coming to him for service is 10/10 service even his customer service skills. I Have never been let down by chad and he’s always had a solution. You guys are very lucky to have chad as a part of your team. I been to many other dealers and I’ll tell you this… the customer service I get here at bmw of Murrieta is top of the line! Thank you chad for always getting us an appointment for service and being an amazing person ! Thank you !

BMW Murrieta far exceeded my expectations this last New Years Eve.I received a call from Eric Nelson to remind me that my lease was coming up (my previous BMW was leased here). I generally take my car into service at a different dealership but Erics friendliness and transparency on the phone convinced me to consider some cars on their lot.After a few back and forth phone calls on pricing / vehicle options we agreed on a brand new M550i lease that fit my needs (mind you I still hadnt seen the vehicle in person or even seen Eric). I was then asked to fill out a credit app online - generally a red flag for me. I was reassured and sent a final term sheet with approved pricing so I sent in the request.I showed up to the dealership at around 9:30 pm on NYE and was greeted to a beautiful new dealership and my new car sitting clean and right out front. When I got inside and met with Eric, all of the docs had been auto-filled out and there were NO changes from what was originally approved. On top of that, I sat down with Finance & was not harassed / guilted into purchasing any packages that I didnt really want (I always appreciate this). Also should add that the dealership was 100% COVID compliant with mask wearing & barriers throughout the building.After 30 mins or so Eric brought me the keys to my car, installed my new license plates, and gave me a thorough rundown of the features. After that, I was on my way home to celebrate the New Year with my family.All in all - a very painless & professional experience. Will definitely come back here for my future BMW needs and recommend this to anyone else whos looking for a good deal as well as a great new car! Thanks Eric!

Victoria is the absolute best thing at the service department. I called her with a last minute issue my M4 was having and she got me in the next morning with a rush on the service. I service all my BMW cars at this location. I also purchased my i8 recently only because of her stepping in and speaking with the sales manager and getting the ball rolling. She has made me a believer in them caring not only about my cars but me as a person not a number. I would HIGHLY recommend this establishment to anyone looking for excellent service and client relations. 5star all the way!UPDATE: 06/30/2021: Thomas in the finance and sales was amazing ! He helped me trade in my jaguar I pace I absolutely hated, gave me top dollar and bought 2021X4M and then the next day bought a Lexus lc500 very professional group and best in class! It’s a shame google will not let you leave a second review for the same company they have to share this with the service review! Highly recommend

Each time I walk away from a service appointment Im reminded why I bought my 328i from BMW of Murrieta. You sense a Spirit of Excellence from the moment you walk on the lot. I know each time I bring my car in for service Im going to be taken care of. From the friendly staff, to the excellent craftsmanship, A-Z hands down, the best dealership and service around.I would also like to give a huge shoutout to Allison Wentland in service. Allison has been my service writer for almost the entire four years Ive owned my BMW. Allisons customer service is unmatched in any industry Ive ever worked in over the last 25 years of my career.Her genuine care for her customers is evident from the first moment you meet her. Allison makes you feel welcome, addresses your concerns, and goes out of her way to accommodate you at every moment while your vehicle is in their care. Thank you Allison for being you! Your smile is infectious, and your genuine care and consideration for your customers does not go unnoticed.If youre shopping for a new or used BMW, or looking for a dependable place to take your BMW the next time it needs service, I highly recommend BMW of Murrieta.Thank you BMW of Murrieta for always making me feel like Im a part of the family.Sincerely,Jeff CrumeProud BMW Owner

My experience was awesome. From the time I dropped my vehicle off to pick up. Specifically I want to call out Allison. She is a true professional and is very competent in her work. She has always greeted me expeditiously and with a friendly smile. She made sure I was fully informed on all the work being performed on my vehicle and the amount of time it would take to complete all tasks. Spot on!!!!

I had a very good purchase experience at BMW of Murrieta. David Townsend helped me with the purchase of my first car in the USA, X3. BMW of Murrieta had the closest match to the variant / options I was looking for. David helped me with all the questions and I could complete the purchase in a short period of time. Thank you!

Just picked up my new 2021 BMW X3 m40i yesterday. I worked with Eric Nelson via Internet sales when searching for a good deal for the customization I wanted for this car. He got me a great deal (better than the other dealerships in San Diego) and got me a brand new X3 built straight from the factory tailored exactly the way I wanted it. Eric was helpful and answered all of my pestering text message questions over the build and waiting period. Waiting for the car to get built and shipped definitely tested my patience, but once it arrived it was a beautiful brand new build! The process working with these guys was super easy.Once it had arrived and it was time to pick up the car the experience was fantastic. I arrived and Eric showed me the car waiting in the parking lot freshly detailed. I signed a little bit of paperwork, and then worked with Renae from finance who was also great. There was no pushy sales tactics used at any point on me which is new for me, usually the dealership is always trying to push you to spend some more money! The process was also very quick.After getting the paperwork in order Eric took me out to the car to give me a tour and another employee Charles Ntekim was also super helpful with getting my Apple CarPlay setup and giving me a quick tour of the car features and iDrive menus. Got to get a good drive home and really experience some of the really nice features like lane assist, adaptive cruise control, heads up display, and the beautiful Live Professional cockpit instrument cluster.10/10 would definitely recommend everyone to use this dealership for a no nonsense and comfortable purchase process

This dealership is willing to work with Me and tell Me what I can wait with and what really needs to be worked on with my X3.

Excellent staff on site that are very knowledgeable and passionate about their product!

Went to the dealership for the first time to order parts for my 525i and the service was outstanding! When I went back I got to meet Boris Said the owner of the dealership, AND a famous race car driver! He was very personable and down to Earth, and I thought it was so cool listening to him talk about some of his experiences driving in famous races that I dreamed of driving in myself. What a cool guy! And many thanks to the helpful sales people that introduced me to him!

The service/parts department at BMW of Murrieta is always very helpful. Chad in service handles all his customers with professionalism and honesty. Thank you for the great experience!

Let me start by saying that I love the team at BMW Murrieta! Eric Nelson was great to work with and assisted me with going from a lease to the purchase of my vehicle. He walked me through all of my options, which was incredibly helpful in making my decision. Eric was available pretty much any time and responded promptly to all of my questions. I have purchased many vehicles over the years, but this was the best experience I’ve had yet. So, here’s a big THANK YOU to Eric and team for the great customer service! You have a loyal customer and I look forward to doing business with you again in a couple of years!

Thank you to Jolene for making the car buying process super easy and being transparent about everything.! Got me into the car I wanted super happy with how everything turned out.! 10/10 would recommend.!

The service and continuing support provided by BMW of Murrieta for the purchase of my new car was excellent. Mark Dehnoo, my Car Advisor, was particularly helpful and knowledgeable.

We bring many of our Vehicles to Alex in the service department and we couldnt be any happier with the excellent service they provide if your looking to take your car in do not hesitate

Victoria goes above and beyond! She’s super helpful and provides the best customer service. Victoria makes it easy and simple as can be. She would contact me to let me know the status of my vehicle and would inform me of anything new that happened. If I would miss a call, I would call back and she would answer immediately. I would ask questions and she would have the answers. Excellent customer service! As crazy as it may sound I enjoyed going down to the BMW Auto Services. Thank you Victoria! 10/10

I was helped out by Dave Townsend and it was honestly THE most pleasant experience I had with any dealership. I was out of state when I wanted a 2021 BMW 530i, so everything was done online. He honestly couldnt have made it any easier because it was that simple.By the time I got back and went to their dealership, it was pretty much drive and go for me. I spent a grand total of 10 min at the dealer. No hassle, no wasting my time; 10/10 would definitely recommend this dealer (and Dave!) to anyone.

Great timely manner work was completed exceptionally well. Great job team!!

The closing time on here is wrong. And they blindside you with repair cost. I feel like I was tricked into repair cost.

Could not give less than 1 star.Last year this dealer tried to cheat me out of approximately 1500 dollars in unnecessary repairs.A nonexistent oil leak and break jobs that were also not even close to being necessary.I mailed BMW copies of all paper work provided me showing that none of the work to be done was required this was provided by a different service company that inspected the car for me free of charge..By no longer doing business with this alleged 5 star outfit I gave up four prepaid oil changes worth a few hundred dollars.More than worth it for the piece of mind of NEVER doing business with BMW OF MURRIETA.I posted on YELP at the time but today discovered that they are 4.5 stars on GOOGLE.Cou,d not believe it!!!! These guys are not 4 star anything.YELP shows their service center at 3 stars which is much to generous if you ask me.Have asked them to remove me from their mailing list and to stop calling me at home concerning service and buying a new car from them.The only positive thing I can say about this dealer ship is that they sold my current car at a fair price and gave high blue book for my trade in.Word to the wise, HAVE YOUR SERVICE DONE ELSEWHERE!!!!!

I couldnt be happier with the purchase of my new 2021 BMW 530i from Aaron over at BMW of Murrieta. My cousin Paul has bought many cars from this dealership and referred me there because of their 5 star customer service.I was treated like I purchased cars from them before and this was my first time there. Aaron was extremely knowledgeable on the product and answer every question I had with the answer and a demonstration on how it works. I would refer Aaron and this dealership to all my friends and family. When my lease is up I will be buying my next BMW from BMW of Murrieta.

We came for a new X6 and met Mark Dehnoo there. We bought the X6 and were so impressed with the vehicle and how Mark treated us that we returned and ordered a new M850i from him. Great experience.

This company is so unprofessional they gave me a broken car, it lasted me one day I don’t understand how they don’t see that huge dent. They have kids working at this place they don’t know what they’re selling DO NOT GO HERE.

Rodrigo Cavalles was amazing! Very knowledgeable and caring with his clients. Took very good care of me while buying my first Bmw ! I recommend him 100%

Skip was ver friendly and helpful. made the transaction go smoothly

Im not sure what i did to deserve the type of degenerative service i got from here maybe cause im latino i wasnt quiet sure. I was charged double and have had no luck with servive manager who takes off on vacation thank you skye, and kevin for my 3104.00 oil change

My husband and I were greeted by Chad when we started looking around the parking lot at cars. He was super friendly and not pushy at all. I liked the fact that he stayed back while we looked at everything but also was there to answer any questions we had. He was super straight forward with the sale of the car and the process was very easy. Thanks Chad for making the process of purchasing our car as seamless as possible.

It was supposed to be a window shopping.... 🤦🏾‍♀️...just to see what’s new out in the market ...... mind you we were already upset with how we got treated by Mercedes Benz dealership just down the street ..... but with BMW it was a deferent type of experience...... “Skip” was our person ...... made the experience beyond our expectation..... it was educational/ informative/ and very respectful for our family and I ....... it was more of an advice than a sale pitch....everything we need to know about BMW and beyond . You can tell he knows what he was talking about .Everyone was friendly with a smile ..... let’s just say at the end of the day we walked out not with one but two brand new 2021 BMW .... X4 & 5 ..... thank you 😊 we already love love both our cars .....thank you all !

BMW Murrieta is great! We weren’t planning on buying a car when we dropped my car off for service, but the prices and inventory sold us. The sales team was friendly and easy going, not pushy at all. Aaryn took care of us the whole way through and provided excellent service! The rest of the team was also fantastic!!!

Dave Townsend took care of my wife and I last week and we could not be happier with the entire process. He answered all of my questions in a timely manner (and I mean ALL of them... I had a ton), he was patient throughout the entire process, and he helped us land an aggressive deal. I highly recommend working with Dave. We worked the deal out via email/text and all I had to do was go to the dealership to sign documents and drive the car home - this was my best and quickest car leasing experience I have had so far. I look forward to leasing vehicles through him in the future.Thanks again, Dave!

They do not care about you once you buy a car and drive off the property. I came in for an oil change and I received the worst service of my life. They didn’t even bother to inspect my car or properly care for it. Would not recommend coming here, do nothing rely on them.

Victoria in service was the best she knew everything about my BMW. She got me in and out.

Vicky is amazing! Always helpful and makes sure I’m in and out.

I had another great experience at BMW of Murrieta while leasing a new X5. I have to recognize Jolene Guzman for her exceptional service and follow through while we worked together. I am in sales myself and I am not easily impressed. She helped me 16 months ago with leasing an X3 and it was a great experience. I came back to her again and it was a great experience all over. If you are in the market for a BMW, I recommend asking for her and working with her. Keep up the great work!

Happy New Year!! I rarely post reviews, but BMW of Murrieta is too good not to review.. Rick & Frank are as good as it gets when purchasing a new BMW. From service to pricing to quality and total ease of the whole process, This place has it all. The staff is very professional and helpful in tending to personal needs, not pushy like other dealerships. Quickest and easiest car buying experience I’ve ever had. I highly recommend this place to anyone looking to purchase their next NEW BMW.

Amazing customer service all around, I felt very welcomed from the entire staff. My salesman Craig was professional and knowledgable on BMW vehicles and programs. Highly recommended to anyone looking for a vehicle new or used. They have plenty of vehicles to choose from but you could never go wrong driving a BMW.