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The Home Depot
12255 Pigeon Pass Rd, Moreno Valley, CA 92557, United States
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The Home Depot
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Review №1

Went in to pay bill and purchase new stove. I purchased counter tops, new dish washer and stove top in may of 2021and had problems with a broken window. Home depo never got back to me on that matter so i requested to speak with the manager who was suppose to call to resolve issue. Im still waiting and its almost November

Ro
Review №2

The sale associate help me decided what to buy for my project, I add must be cheap he was very helpful. Thank u 💓

Ja
Review №3

Came to buy some paint, very helpful very friendly staff . Had everything I needed

Gr
Review №4

Went to get some Irrigation supplies. Fortunately I ran into two young Assistants that asked if I needed help. They showed me where every item was. Only problem was we had a hard time locating a 90 degree elbow. They were hidden. They found them. I was there on Saturday. Long Check out lines. They need more checkout people.

Ke
Review №5

You can find pretty much anything u need

Sa
Review №6

Probably one of the nicest Home Depots Ive been to. The staff was nice abd helpful and the store was clean. Aisle were easy to walk though

Me
Review №7

Kiddy management! no clue of what customer service / customer satisfaction is. The customer service desk employees have too much attitude to work in customer service.

Ad
Review №8

This Home Depot is good to visit. It’s pretty clean and also well organized. The staff is friendly and helpful. Finding someone for a department can sometimes be a challenge but I think this is a problem of all big box hardware stores. Prices are good and have always been accurate in my experience.

Au
Review №9

Went in to special order a few items and was waited on by young lady she definitely went above and beyond to help me out.. so far the best customer service Ive experienced .. thank you Jessenia ...

Ro
Review №10

Staff preferred to socialize instead of actually assist customers. Asked 3 different employees for help. Each time they called for it and no one showed. Finally got another CUSTOMER to help. Will definitely NOT be returning to this location.

Mi
Review №11

Currently waiting at the saw machine where the gentleman told us to wait.A kind employee asked other two gentlemen to help us once they are done with their task.About 15mins after, I asked a cashier for assistance (in hopes of her paging someone over to the saw machine) she asked a different gentleman wearing a sage turquoise polo.Four men know we need assistance so far...The last person informed by the cashier says the machine isn’t working 🤔The last person informed has been walking past us by the saw machine without letting us know the machine isn’t working...This is the second Home Depot that needs to update their saw machine blade today.Nevertheless, Alfred steps in to help.Great job Alfred for putting your skills and desire to help Home Depot customers in great use! He is currently attending a line of three customers, thank you Alfred 🌟🌟This is our experience today here at MoVal Home Depot 😊

Di
Review №12

Not too busy, and I was actually able to get help when I needed it. The selection was reasonably good, so I was able to get everything on my list. Compared to other places, the prices here were very reasonable. I especially like that they offered free delivery on my appliances, and the haulaway fee was only $25 per appliance, which I consider quite reasonable. Plus, they were able to deliver the exact appliances I wanted in the color I wanted in less than a week. Very pleased.

T
Review №13

ALBERTO IN APPLIANCES WAS AMAZING.. .Great customer service!

ON
Review №14

Its hard to find anything in this store if you dont understand tools and stuff... and hard to find a employeeSome items are really OVERPRICED but never a long line 🙂

Je
Review №15

I was able to get a good, sturdy umbrella right now! And for the mear price of 6 bucks! I go for the one thing and they always have that something extra. And the help is awesome too!

RI
Review №16

I love home depot. One of my favorite stores.

Kr
Review №17

They are fast and accurate. It was a good experience

Mi
Review №18

Not a good experience with this place today apparently they place their products on the wrong shefls with the wrong price then at the counter they are take it or leave it just bad customer service and the worse part is they dnt care!!!

di
Review №19

3rd time u came to the tool rental and same guy telling me equipment doesnt work when website says otherwise.1st time was a bobcat.2 time was a rototilling and now the trencher .I ask for medium and dont work.Then I said ok give me the bigger one (where 2 of those) and also says didnt workReally? Time its money .Why the website says its available and the same worker keeps saying nothing works

Gi
Review №20

The place to get things done sharp staff .

je
Review №21

Organized and clean. Employees not vary helpful needed to speek to 3 different employees until I got helped.

Ar
Review №22

I love Home Depot but today the store was a mess and not too many employees were available for help

Ch
Review №23

Excellent customer service. Allan greeted me quickly as he saw me get in line and helped me get the door inside. The team at the device desk went the extra mile and called a different store to see if they had an available replacement item.

Sh
Review №24

Was waiting for someone to come get a couple doors down for me but no one showed up even though I saw workers walking all around. Not satisfied.

Jo
Review №25

They got everything to build stuff frm ground uop

Fr
Review №26

Good visit - Supervisor was very helpful and provided outstanding information and recommendations. Thank you.

Jo
Review №27

Website says they have a color match guarantee for 30 days if the paint doesnt match, which is good since they suck so bad at matching paint. Problem is when you take the wrong-colored paint back to the store with a picture of how off the color was, they deny the refund. Luckily Dunn Edwards is literally across the street, and they know a thing or two about paint.

Ro
Review №28

As a woman Im always apprehensive when it comes to a hardware store, being gifted a pet pig called for yard security...Thank goodnes the ladies were super helpful!!! Only issue was there wasnt any clamps for the fence....

th
Review №29

I bought a grill that was supposed to be delivered three times already, every day its supposed to be delivered I call to see if its on the way and they say oh no, the truck didnt pick it up today, or something similar, so the delivery is postponed. Its now scheduled to be delivered for a fourth time...maybe by summer Ill finally have a grill. Today when I called, the customer service associates attitude was that it wasnt her problem since I ordered the grill at a different Home Depot, and this Home Depot was only fulfilling the order.

St
Review №30

The visit was the usual in and out—found what I needed and was out. If you haven’t done so, I would highly recommend using the Home Depot app. If you don’t know where your item is, you can do a quick item look-up, and you can get the aisle and shelf numbers to find it quick. Definitely beats wandering the aisles looking for someone to ask!

C
Review №31

Always . the employees treat me so well. This is a favorite store for a homeowner such as myself.

Te
Review №32

We found everything we needed but everytime we go to that one they have 2 registers open with one self scan and only one line for all 3 and yes the line is huge, but I must say the lady that helped us out at the register was so nice made the wait worth it.

Sh
Review №33

Took over a week for the hot water heater to get here well worth the wait has a gas company rebate that offset the price that helps this is what it looks like before installation.

Gl
Review №34

Great place to find things for your home repairs.

Je
Review №35

Better Home Depot location of the two in town. Items are more often in stock at this location.

Je
Review №36

We love home depotMy most bigger spend money is at home depot account

jo
Review №37

Home Depot in Moreno valley tends to have everything they say they have customer service is a little lacking but overall ok store

Jo
Review №38

Given that most of us locals have either Home Depot or the Lowes down the street, Ill pick Home Depot. Aside from a wider variety, their staff seems a heck of a lot more educated on their store and far more willing to help. I choose Home Depot.

Jo
Review №39

The customer service really sucks here and 80% of the employees DONT HAVE AND IDEA OF WHAT THEYRE LOOKING AT!!!!

lo
Review №40

Love there plans 😊 they are so beautiful 😍 they keep them really nice

Mo
Review №41

I placed a large buy online pick up in store order. It was so easy and through my email I can tell the store Im there, Krystal brought it to my car. She was such a delight. She smiled and asked how I was and wished me a good day. I really appreciate when a home depot employee can offer such outstanding customer service. Hope to do business with her again.

Ja
Review №42

Most everything is in stock. They are getting better at their curbside pickup but it still takes about 20 minutes for them to bring out your items.

Ma
Review №43

I wanted a toilet and they didnt have it on the floor and they brought a forklift and bring it down from the top of the rack.They were helpful.

De
Review №44

This store has narrow isles and bad lighting. Good luck getting an associate to assist you as they are probably shutting down isles to use tne forklift during prime time.

Pa
Review №45

Unfortunately change for the worse. this Saturday fuimls, many closed corridors .Forlift everywhere and many closed sectors. Saturday a day where people can do their shopping, unpresentable ..

ma
Review №46

Great flatbed rentals...fits 4x8 sheets perfectly.

Mi
Review №47

Very difficult and stressful! Impossible too maneuver the cart with cluttered aisles. Checkout wasnt any easier!

Lo
Review №48

Always crowded, and there is never any knowledgeable help around.

Ra
Review №49

The people in the wood department are absolutely wonderful and extremely helpful. Special shout out to Michael the supervisor (kind, patient and knowledgeable) and Luis (kind, patient and hardworking)! I would’ve have been completely lost without their patience, support and helpful tips! Honestly, Home Depot is lucky to have these guys as a part of the team... give these guys a raise!

Su
Review №50

Crowded parking lot. Helpful employees. Fair prices. Order on line if possible, store is normally pretty busy. Good customer service when you can find someone to assist you. This is one of my favorite stores in Moreno Valley.

Ja
Review №51

Its home depot. Pretty much the same everywhere you go

Li
Review №52

Loved it. I was in and out of there quickly. Plus i even got it on sale for $3.79. I even love the quick self check out which even made it even faster. The employees were very courteous to help and to even let me know that it was even on sale. 5 stars to you Home Depot...

La
Review №53

Kind of busy. Not a lot of help from employees

Sa
Review №54

Well. It is The Home Depot. THEY HAVE EVERYTHING. and returns are easy too

An
Review №55

If this is the moreno valley homedepot on pigeon pass they are terrible i recently had a case against them for violating my civil rights and i hired an attorney and just a week ago picked up my check settlement from my attorney against home depot for several thousand dollars yes

Ad
Review №56

Staff is somewhat knowledgeable, some better than others. I think I like the place mostly because of the convenience.

Ti
Review №57

Nice to go into a Home Depot where the employees are friendly and no lines to stand in.

Ji
Review №58

Love home depot they have everything staff is helpful

fr
Review №59

Great service, got what he needed with great customer service

mi
Review №60

Plumbing supplies and lumber in one place made the job so much easier.

Ru
Review №61

Great service, i was able to go in and out quick plus using the Bid room I was able to save good money.. thank you guys.

Ja
Review №62

Service at this location is really bad waiting for someone to cut a piece of carpet for almost 30 minutes and nobody showed up.Left without it

Ru
Review №63

Getting all my projects done. Great place for all those needs

Ai
Review №64

Very nice customer service and helpful people

Ju
Review №65

Customer service on que, had no problem finding someone to help me. Wish I had gotten her name, but she was great helping me find what I needed. The store is very clean, organized and plenty of help. Lots of check out stands with no lines and I noticed they have a service center for returns.. Great for those items that we buy and are not to sure theyll work out..They had plenty of what I needed thankfully. I will be going to this Home Depot location from now on, the ease and availability of items I need are worth it. Thank You Home Depot.🤗🤗💯💯🖐️😷😎

Br
Review №66

No service..just collecting money..

Ha
Review №67

Better than most HDs, bathrooms are clean.

Br
Review №68

Carlos was very helpful & somewhat knowledgeable. Nobody harassed nor asked me to wear a mask.

Pa
Review №69

I went looking for a charcoal BBQ today. Memorial Day weekend is the time when youre supposed to buy a barbecue there on sale and you should be able to get a good deal.What I found at Home Depot with some good prices on stainless steel gas grills so really cheap charcoal grills nothing really high-end at a reasonable price that I was looking for.I finally found what I was looking for at a different place.

Os
Review №70

Always friendly staff and very helpful. I had gone to Lowes across the street but I get more help at Home Depot!

Sa
Review №71

I like this location because its close to home. The parking lot is always pretty full and sometimes hard to find a parking spot. I wish the parking lot was cleaned more often, because there is always screws, nails and other debris waiting to get stuck in your tire. They usually have what I need or something close. Most all the employees Ive come across are pretty nice.

Da
Review №72

A guy named Nick helped me in lumber. He was AWSOME!!!! That guy knows his stuff hope to use him again. Dar

Ab
Review №73

No apple or Samsung pay. What are you guys still living like cavemen?

Jo
Review №74

Always hard to find help

Al
Review №75

It takes so long to find someone to help you. But when I do find someone, they are very helpful.

Ro
Review №76

Always but my planting needs here. Great selection of plant and was not busy at all when i went in today.

Ro
Review №77

Not much for keeping enough stock on hand, so, poor quality management. Despite that, the employees are helpful and nice. Not to mention knowledgeable about their department. Step up, management. Its not that hard to order things that are selling. Sheesh.

Je
Review №78

I used to like shopping @ Home Depot, but on Thursday night, I ask customer service for the gas dryer posted. They were nice enough to called up the person for that dept. When the lady showed up, we went over to the sign. First she said it was for the appliance below it. Which I asked, are you sure? I said, because thats a washer. Then she said that they NEVER had that dryer, And doesnt know why that was posted. She said it must have been a glitch in signage because wed never have that kind of clearance. She said in a condescending tone.

Jo
Review №79

Cool peeps. Very helpful.

Do
Review №80

Found what I needed.The over friendly tweeker aside it was a good experience.Helpful sales person

G
Review №81

Refused to sell me an extra trash can lid for a trashcan I bought here.

Ly
Review №82

I went in today to see what kind of cabinet handles and hinges they had. They had a very very very small selection. And they didnt even have any gold

wa
Review №83

Product was easy to find and quick check out always a good place to go Destiny if you want to drool over the tools haha

Al
Review №84

Under staffed and I was not able to get any help. I was waiting fir an associate to finish with a customer so I could ask him for help when an elderly lady stated she was being helped by Mark when he walked away and said he would be right back and it had been 45 minutes. The associate went off on the lady and said he was busy and she needed to wait. He treated her like she was a 5 year old kid that was acting up. Talk about not being able to work under pressure! I myself had been waiting for about 40 minutes for some help and could not get any which at that point I decided to leave and probably never be back.

Sh
Review №85

I love going there the people are sweet when you got a returned they take care of you right away you go get your product and youre out the door in minutes and its clean its. I just love the place...

Ar
Review №86

Always good service

Sa
Review №87

I went to buy something small and quick, it seemed the home depot was little smaller than usual.it has a smaller parking lot but I liked it since is really close to the freeway and it seemed it dosent get that crowded.

Ca
Review №88

Very busy but everyone was helpful didnt have to eait in line. I gave it 4 stars because the selection on the white tree lights were low they only had clear lights

ja
Review №89

Love the Home Depot! Our Disneyland for adults lol

Ar
Review №90

Great place. They have everything u need. All of the staff members are always available to help you out. Plus their managers was really nice and polite.

Is
Review №91

Team members are ready to help with a big smile good attitude

Wi
Review №92

Lines for anything post covid are a bit of a wait, their pricing also isnt amazing, but if you need it today, they might be the best option.

Al
Review №93

In COVID-19 Masks, 100 degrees F outside, nice a comfortable inside. Also, they had the items we were there to buy! Good shopping experience.

st
Review №94

Good customer service when available. I was looking for 2 items. The electrical one, I found by myself, somewhat easily. The second one, on the other hand, is another story. There was none around to help, so, I went to a register to pay feeling discontent. I asked the associate at the register, who called someone to help back at the isle on the other end of the store. Tom arrived and was very helpful, he found something similar to what I was looking for in a different area than where it should have been, behind a large display that had to be moved to get to it. The price was good. This rating would have been a 5 hadnt it been for the fact that it took more than half an hour to find one product that online it read they had plenty of.

Ro
Review №95

Found what I needed to complete home project. Friendly staff very Helpful.

Cr
Review №96

Always well stocked but you should download the app too often product is left in the wrong place and isnt corresponding with the price you think. With the app you can scan it yourself and avoid surprises.

Ad
Review №97

Very nice people working here and always willing to assist with your question. I encountered a very pregnant ( maybe 6months) lady and she was already working so hard I almost didnt interrupt her but I did and she was so very nice and helpful.

ma
Review №98

This home depot has a 6 month return policy while the other ones only have a 3 month. It will be ending 3-15-21.

Jo
Review №99

Always have what I need

Pa
Review №100

I knew what was getting, asked where it was got my answer and I was able to get in and out before my lunch was over

Information
100 Photos
100 Comments
4.2 Rating
  • Address:12255 Pigeon Pass Rd, Moreno Valley, CA 92557, United States
  • Site:https://homedepot.com/l/Moreno-Valley/CA/Moreno-Valley/92557/616
  • Phone:+1 951-242-7055
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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