I have purchased many pianos from Victors over the years. I am a collector and I enjoy each and every piano I bought. They have a great selection and their sales people are pleasant and very helpful. The pianos are always delivered on time by knowledgeable and careful movers. I highly recommend them for their friendlyness and convenient location. The piano pictured is similar to the one in the movie Casablanca. It has a player system attached and it is my favorite.

Lisa is THE BEST I have purchased many pianos from her she’s always treated me like one of the family every time I walk into the store to purchase a piano she’s always smiling even on a rainy dayLisa always provided me with concert rentals and even best price when I was moving all of my grand pianos to my new houseI don’t shop at any other store except for Victor Piano because they know exactly what I’m looking for in a piano everyone of my Pianos came from a Victor PianosVictor’s also has a great service program for tuning and regulation and even restoringEven though I gave five stars on this review I absolutely could give infinity more because I am always happy every time I play my Pianos

This shop is a real scam. I gave my piano for them to sell - never answered my calls again, no news. They literally stole my instrument and there is no way to communicate. I feel Ive been stolen and theres no one to talk to.

Used to move a piano - excellent and fast.Called to tune and make everything work again.Highly recommended.

This place doesnt even deserve the one star. Lisa manipulated and made a piano disappear that was not hers to sell. Whenever I inquired about our consignment agreement (very occasionally) she claimed I was harassing her. For multiple months/years she insisted I drop the price of the piano so she could profit more at my expense despite the consignment agreement in play. When I mentioned I no longer wanted to renew the contract she magically sold the piano and told me I HAD to accept less than half of what was originally agreed upon. When I asked when my movers, or my attorneys could come by to check on the status of the piano she threatened to file bankruptcy (please see attached photo). She never actually adheres to any contract and unlawfully enriches herself at the expense of the customer. I would HIGHLY recommend taking your business elsewhere. Sell your piano, or buy online from an HONEST person not from this company. Her customer service is deplorable and if she ever does file for Bankruptcy I would not be surprised. Do yourself a favor and check out ALL the terrible reviews Lisa receives for her blatant disrespect and treatment of her customers. I am one of MANY people who has been robbed by her. According to her services theyll pick up the piano free of cost, which is a lie (please see attached photo). They charge over $300 for the removal of the piano. She is notoriously unavailable and can never seem to find the checks her accountant supposedly writes and sends (see attached photo). While I understand the business is to low ball the customer in order to receive a profit she has the audacity to call the customers and supposed business partners in this venture crazy for finding their same piano (model and year) for almost quadruple the price online (please see attached photo; my piano was in PERFECT condition not a scratch on there). DONT GO HERE. NOT FOR PRACTICE. NOT FOR PURCHASE. NOT FOR SELLING. NOT FOR ANYTHING. I trust a port-o-potty bathrooms cleanliness more than I trust this company.

Lisa takes advantage of customers. She sold a piano “delivery included” and failed to ever deliver it or return calls. She claims no refunds when she steals your money, and this is putting it lightly. She really needs help (both physically & psychologically) and likely has no family taking care of her or intervening with these unlawful business affairs. 0 customer service, for not answering, hanging up, and not being accountable.

I dont know where these others went, or whom with whom they spoke with but it wasnt to see Lisa at Victors. Ive been purchasing pianos and an organ or two for clients from Victors for years. Reasonable and artistic. Everyone who is anyone goes to Victors. Nothing is free in life but the ability to provide great heirloom instruments and personalized service IF thats what you are looking for. ♡ Victors Piano.

I loved the unique attention to details and the help that I received at Victors piano from Lisa.This is the best place to go to if you feel you need extra info about purchasing a piano.They have a great selection and the best deals in Miami.

We ordered a tuning for a piano from Victor Piano and Organs. They arrived 2.5hrs late and did not finish the tuning by our rehearsal, so they had to come back the next morning. They came 15 minutes late the next morning and then didn’t finish the tuning until after our rehearsal start time so we had to delay, which we still had to pay our musicians for. They blamed their delay on traffic and weather and did not take any personal responsibility or give us a reduced price for our troubles.

All the pianos in the store are overpriced.And Victor change prices and everything he promise he does not keep.Make him sign itIf you buy one

This review is in regards to customer service. I called to inquire about the cost of refurbishing an antique piano and was asked to email pics and I would have a call back within an hour and a half. I immediately emailed the pics and did not get a call back but an extremely rude email response saying my piano was a total wreck and worthless and they wanted 10k to repair it. The cost to repair is not even an issue as we anticipated it. However we wont be using their services and Im surprised they are even in business the way they communicate with potential customers.

Lisa and Kris are very nice people!!!

Nice guy

A lot of hype!!!

Great service

This review is on their customer service and the price of how much they charge to practice on one of their pianos($50/hr!)

If today like play Piano, today will go crazy in this place !!!