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SEPHORA inside JCPenney
1890 Southlake Mall, Merrillville, IN 46410, United States
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SEPHORA inside JCPenney
Comments
L'
Review β„–1

The newer sephora girls are not the best one girl offered to help me but foundation didnt match her neckπŸ€”......I dont feel comfortable getting help from them when they cant do their own makeupπŸ˜’ bring back the old team plz

Da
Review β„–2

Have a great experience. Very polite and nice people. Good job.

Ka
Review β„–3

I love J C Penny. Great variety. Usually find sale items.

Ke
Review β„–4

I was just roaming around looking for something I could convince myself I needed (πŸ˜‚)when the nicest associate came over and talked to me! Its a small store but it has a lot of the popular products!

Mi
Review β„–5

My aunt found what she was looking for

He
Review β„–6

Went shopping with my BFF looking for a white dress. No luck finding anything I could fit.

Vi
Review β„–7

Well stocked, nicely displayed and friendly people.

Jo
Review β„–8

My daughter loves it and they had a good selection of items. The ladies working there are very helpful as well.

Ch
Review β„–9

Now normally Im not one to go into these kinds of stores, but when i wandered in with some friends the employees were very friendly and helpful. So much so that i actually made a few purchases, and loved everything i bought actually. I definitely recommend this place when going to the mall. Its great!

Ro
Review β„–10

The staff was very knowledgeable and friendly

Ro
Review β„–11

Great recommendations from staff

Ja
Review β„–12

Bad selection of makeup and no energy drinks

Er
Review β„–13

I recently shopped at Sephora for the first time and the woman helping me was so kind and explained some of the product to me. I most definitely will be back.

Sh
Review β„–14

Great store

Sa
Review β„–15

Staff is friendly and helpful. Was looking for a gift for my wife, staff was informative and suggested me cosmetics that my wife loved. Would recommend.

L
Review β„–16

Very good customer service

L
Review β„–17

Thank you Jessica and the mgr. Good customer service every time I shop in Sephora always clean and well organized.☺

Ni
Review β„–18

Extremely well kept. Everything in there was spotless and staff was quick and very informative. I will be recommending all my friends.

El
Review β„–19

Has lots of makeup and clerks to advise on colors.

To
Review β„–20

Went in with little to no knowledge of what I was looking for. I needed a gift for a friend of mine and a lady quickly came up to me as I entered and helped me find what I need. Very good customer service

Ja
Review β„–21

Went in to pick up a gift for my anniversary with my girlfriend and a lady named Carrie helped me pick out the perfect gift.

Ra
Review β„–22

Love it.

Br
Review β„–23

I went in there looking for a lovely gift for my grandmother and the people working were helpful and friendly

Br
Review β„–24

I went in with no knowledge of what to buy for my mom, and they were so helpful! Definitely recommending!

Sh
Review β„–25

Beautiful dresses

ta
Review β„–26

Karri had great costumer service and was very personable. Breonda also was super nice ringing me out.

Re
Review β„–27

Horrible customer service. Totally wanted to buy a lot of make-up for my birthday and the upcoming holiday season. I felt like I was a burden to the one sales associate. Im not sure if Ill ever go back there and Im a Beauty Insider!

em
Review β„–28

Perfect

De
Review β„–29

I walked around this Sephora for 30 minutes. Circled the place 3 times and watched every person who entered either greeted or asked if they needed help. I was the last shopper standing and still no one spoke to me until I piled my merchandise on the counter. Carrie, I believe, (hair was covering her name tag) was working at the time. Ill be sure to let my husband know NOT to buy my gift cards here anymore. Disappointed but not surprised.

Mi
Review β„–30

Great products very friendly personal

Ka
Review β„–31

Came here to say something that was already said. They arent understaffed or anything, but theyre certainly all on their phones and spaced out on what theyre doing. Wheres the manager? Are these kids even being supervised? Needs some structure. Couldnt get any real help.

La
Review β„–32

Always a go to great selection and prices

Al
Review β„–33

Very nice and helpful

Aa
Review β„–34

Where are all the items? Very empty

ZE
Review β„–35

I have relatives all the way to Turkey πŸ‡ΉπŸ‡· ate Sephora shoppers.

ma
Review β„–36

Solid place, some rather nice stuff. Friendly staff too!

Su
Review β„–37

Very helpful over there!

Cl
Review β„–38

Good service.

Dr
Review β„–39

Did not reply get anything

Ma
Review β„–40

Sales ladies are awesome and super helpful. Got what I needed and I was super happy!

Ad
Review β„–41

Helpful staff good selection

su
Review β„–42

Good place to shop

He
Review β„–43

Seriously the worst! I have been in the store several times and the workers are too busy on their phones or gossiping to even acknowledge you. I was there Friday and the young guy working did not say one word to me, I was the only one in the store. Your location needs to have serious customer service training.

Sh
Review β„–44

The sales ladies know their products & are very informative!

Du
Review β„–45

Worst customer service I have received. I bought a hydrating Mask and I had a allergy reaction to some of the ingredients there so I came back with my insiders card, product in hand and the product is worth $25 so the representative says that she will give me $21 dollars in credit. What? Excuse me? Where did I miss my whole money tho? Ugh I am never returning to this store.

Al
Review β„–46

Expensive but good

Li
Review β„–47

Great customer service

Ma
Review β„–48

I came here because my favorite girl from Ulta wasnt working the particular day I went in. The makeup here is more expensive but the vibe is chill and the girls who work here are rad af. Love color match gun thing and little goodies you get on your birthday.

Ta
Review β„–49

Good prices

Mi
Review β„–50

Had JC Penney coupon 10 off 50 at Sephora . Wanted to use my 25 gift card and put rest on JC Penney credit card .Nope wouldnt let me do that. Also cant use JCPENNEY rewards .Selection is horrible. Out of everything .I will stick to my favorite ULTA

Ra
Review β„–51

I visit this Sephora at least twice a month and they are always sold out of the products I need. I went today and 3 items I was looking for weren’t there. Very disappointing because who wants to constantly pay and wait for shipping?

Jo
Review β„–52

Not sure if this place is open still.. but their employees are rude. I was treated horrible. That was my first and last visit.

Le
Review β„–53

My wife went in

Va
Review β„–54

Love love sephora favorite makeup shop

Ro
Review β„–55

I had an awfu,l uncomfortable experience the second time I went to visit the store.On May 10, our make up artist was wonderful.I returned to the store today May 17,different artist was very nasty and unpleasant spoke terribly about her co-workers,didnt want to listen to what I was asking.

re
Review β„–56

Bad service

Ch
Review β„–57

OK

Ke
Review β„–58

Nice

Al
Review β„–59

Was not there

Ma
Review β„–60

Great service

im
Review β„–61

I like it

Information
10 Photos
61 Comments
3.9 Rating
  • Address:1890 Southlake Mall, Merrillville, IN 46410, United States
  • Site:https://sephora.com/happening/stores/merrillville-jcpenney-at-westfield-southlake-mall
  • Phone:+1 219-738-2155
Categories
  • Beauty supply store
  • Cosmetics store
  • Perfume store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–6PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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