Honestly the manager at the Medford, MA location (Kristen) has been so beyond great. So kind and understanding and helpful. Like, it’s been awhile since I’ve met such a genuine person who actually cares about their customers.

Very nice people, very helpful and understanding, particularly during these unusual times.

The storage facility is air-conditioned, has moving carts, an elevator, and accessible loading docks. It’s very clean. Some of the lighting was not working, which is pretty important, as there are no lights inside the units. My only real complaint is that I was not told by Kristen in the office when I booked the unit that there was a column running right through the center of it, and there was no other unit available when I arrived so I had no choice but to take it. This made the unit less accessible, and also the column had fire retardant on it so that every time you brushed against it you got the fire retardant on your clothing. This was a real negative, and if I had had a choice, I would not have taken it. Otherwise, it worked out fine for my needs. Ask before you reserve!

Great staff and really clean. Feels secure and has AC.

I wish I remembered her name!!!! She is the manager I believe and assisted us GREATLY!! Made our moving 100 times easier thanks to her!

The site manager who called me to confirm my reservations and answers my questions was awesome! And the person who checked me in was equally awesome. Thank you!

Staff and Manager were extremely friendly helpful and friendly. The facility is immaculate.

Kristen was very kind and welcoming. She came to greet me as soon as I arrived and helped make it easy for me to unload everything into our unit. She also helped answer my billing questions thoroughly prior to booking. The unloading areas with drive-up access and the trolleys to help move equipment were all really wonderful and made it easy to get everything situated in a timely manner. Thanks so much for a great first-time storage rental experience!

Nice clean facility and customer service

Self storage is self storage. They are all the same with basically similar services. The differentiation is probably the customer service and price. The customer service at Cubesmart in Commercial Street is excellent since the office manager lives on site. However, nothing really can substitute price. I went in with a great rate but after a year the prince uncreased which is ok I suppose. Then maybe 6 months later, another increase. Then about 3-4 months later another increase. In the end $900 to rent 3 units. So I called to see if they could lower the price. No can do. I talked to the office manager. She said the I was still paying less that the regular going rate for each unit. Uh. If I move out, they will offer the unit up with the same discounts I had before to entice another person to rent. So wouldnt it be easier to keep me as a customer?? Nope.So I moved out to Public Storage. At Cubesmart, I had 3 units. At Public Storage I rented a 10x30 for around $363 move in with the second month free. The $410 afterwards. Thats a huge discount.I feel like Cubesmart could have done better than a lukewarm cant help you and you are still below market rate.. Maybe a multi unit discount? Not sure.In the end, price matters and Cubesmart proved to this customer that they dont care.I will say that the onsite manager is awesome!!! And I really hated leaving her!

Unbelievable storage! It is super clean and the staff are incredibly helpful. They have everything you need and incredibly low prices. Would recommend to anyone.

Clean facility. Helpful staff

Super easy to use!Very friendly Staff and very clean storages!

The service was great and it’s very clean. The employees are nice. Customer service is the best. They really really care about the customers! It was a great experience! Good job! Continue with the good work!

Honestly this is a really well run storage complex... most of the others in the area are far inferior. The woman who works the main desk here is very diligent and does a tremendous job. Things are always clean & organized.

I loved the customer service here! Wendy & Kristen were very welcoming and gave me a thorough tour at this facility. This is my first time renting out storage space and I’m really impressed by this locations service! Great choice coming here, I highly recommend!

The staff at this storage space is fantastic. Extremely helpful and patient with all of my questions (I had a lot) and with picking out the right space for me. Having a manager living onsite also adds peace of mind. Highly recommend this place!

This facility is very well kept. The staff is phenomenal and caring. @Wendy is amazing at what she does. She goes above and beyond in what she does and the facility reflects this. She gave warm hellos to some of the existing customers as we did our tour. It feels almost like a warm family residence! You will love it here.

Clean and comfy storage facility

Hands-down best customer service of any storage space in Boston area. Ive worked with many storage companies in my line of work and this location is pro-active and super helpful. Thank you Kristen and team!

The service I received from Suzanne was fabulous! What I needed to get done was complicated and I was dreading trying to make it happen. She was knowledgeable, helpful, and friendly. She communicated well. And she was efficient. I was in and out in twenty minutes. I highly recommend this self storage facility.

I often rent a storage in this location, primarily for convenience. And I do get good customer service. Generally the Manager and staff are friendly and helpful. The company policy on late fee is stiff and brutal. Beware. Employees try to help by giving customers reminder calls. In my most recent experience during signing-up Suzanne was very helpful, personable and it happens I lucked as a promotion was going as well. I am happy.

The staff are super friendly, looking for solutions to better your experience. They take the time to show you and walk you through all options. The facilities are impeccable, with easy access. Safe, reliable and an overall superb customer service.

Easy peasy lemon squeezy

The staff in Medford store are great!!!!

After looking at a few different storage facilities, I picked CubeSmart. The reviews online said the staff was really good and helpful. Given the last storage facility I worked with (very little staffing, rude, etc.), service was important to me. The reviews of CubeSmart were 100% correct. The staff members I talked to (and I ended up talking to all of them over a several day period as I had to arrange shipping from previous location), were amazing. They were all really patient, professional, kind, and friendly. I am so glad I choose CubeSmart.

Customer service by Kristen Cassandra was amazing, especially during these challenging times. We could not ask for a better storage experience. Thank you!!!

I was provided with the best customer service experience by Kristen and Mike. When I first came in to confirmation my reservation, Kristen made sure to make my experience a pleasant one. She walked me through the entire process and made sure to show me a few different options to fit my needs. She was able to explain everything in plain English and made sure I was all set. This is a great location with very good prices and to have a great team on top of that is awesome. I would totally recommend it to anyone that is looking for a storage facility.

The two woman in store front are excellent and should be commended.My only complaint is overcharging for lock that is supplied by you...taking advantage of a captive audience!...its frown upon and might be a good way to get extra $$ but business wise does not look good for CubeSmart.

Quick and efficient customer service. Suzanne at the Medford location went above and beyond to accommodate our needs! Theyre very transparent with pricing and all their rules

We have had a storage unit here for almost 3 years. It is not the closest place to our house, but we chose it based on its cleanliness and the clear care and concern that the management shows for their customers. That was made even more clear a few weeks ago. I made a quick retrieval before heading for vacation and forgot to secure the door and lock properly. They noticed, called me and were willing to replace the lock for a small, reasonable fee, and let me pick up the replacement keys upon my return.

This place is awesome. Super clean, friendly, accepts boxes for you ! Suzanne is the best! Switched from public storage in Somerville that was more expensive and had mice everywhere. This place is immaculate!!!! Love it!

So far so good, the process of reserving the unit was smooth, Suzanne was really nice and helpful, the unit looks clean, and moving in was a breeze. A little pricier than other options, requires insurance $12/mo min for 2k in coverage which doesnt cover water damage which is likely the only reason youd need it, but other than that so far so good!

Great customer service. Very clean facility

Suzanne was awesome, I showed up at 3o clock on a Sunday afternoon, and she stayed late to set me up with a storage space. That was fantastic, she was a great help. Great customer service!!!!

The service that I received at this location was beyond exceptional. I had a senior citizen with me and the manager went above and beyond all expectations to accommodate us. She is by far the best storage manager that I have ever dealt with and I have been to dozens of storage facilities and all over the state. Thank you for such a positive experience.

This CubeSmart is reasonably priced, well lit, clean, and the staff has exceptional customer service. I worked with both Wendy and Kristen over the phone after I made my on-line reservation. I was running late the day prior to my move-in date and Wendy was amazingly accommodating. I was so late that I couldnt make it to the office that day, but when I arrived the following day, Wendy and Kristen quickly worked on getting me set up with my storage unit. The movers were in and out in no time. Wendy and Kristen took the stress out of my move.

Kristen & Suzanne are the best of the best. Extremely accommodating and helpful. This is the best storage facility Ive used and my second time renting here. Convenient. Clean. Outstanding customer service. Highly recommend!

We had the pleasure of working with Tommy and Kristen over a month period while arranging a shipment from CA. Both were terrific to work with and they made the process easy. I am very pleased with the storage unit thus far, of course, it is only our first day here. The Climate Controlled environment and on-site management was a big factor in our decision to choose Cubesmart.

The staff was knowledgeable and friendly. From start to finish of my move in process was less than 30 minutes. The storage space was clean and well lit.

Ive had a unit here for about a year, and its been a great experience. Wendy helped me upgrade to a bigger unit recently and was extremely helpful, friendly, and considerate. The facility is very clean and well run by the staff/management. Highly recommended!

After a difficult move, it was so comforting to speak with Kristen on the phone and meet Wendy at the site. Both women were informative, helpful and genuinely kind. I’d highly recommend this facility (and the rates are awesome).

Great place clean,workers are awesome they make you feel safe and like family.

Customer service is ABSOLUTELY ASTONISHING. Kristen, the General Manager was super helpful and professional. The place is very clean, there are lots of choices and they are very accommodating to peoples needs. The paperwork (reservation, confirmation, follow-up, lease, insurance, billing, etc.) is very speedy and almost everything is electronic, talk about convenience!In the initial survey, I mentioned that the main reason for us to choose this place was the location. But next time the main reason will definitely be customer service. Value and quality are also unmatched.If you dont live in Medford, its worth driving an extra mile or two instead of going to your local place. You wont regret it.

Overall great experience. The service I received from Andrew and Kristin was friendly, helpful, and fast. The facility at 55 Commercial St, Medford was clean and well kept. I also got a good deal on the unit that I wanted by reserving online, which was very helpful since Im in the middle of moving.

Very clean, efficient. Courteous and efficient service. A very pleasant clerk who showed me around and answered all my questions. Good price and safe location. Highly recommended.

The staff is very friendly and helpful. The facility is well taken care of and I felt very secure. A great choice and affordable.

Didnt get a name when I called in, but had a very, very helpful (and cheerful!) employee answer all my questions and set up an appointment to check out the space. Very happy with them, renting for several months this summer - will leave a follow-up review after!EDIT: summer storage worked out well, no issues or complaints. Will be renting again this summer :)

My experience with this location was excellent all thanks to Wendy who helped me through the process. She was very nice, helpful and made my whole experience unforgettable!!! The place itself is clean well managed and has the best staff. 10/10

Wendy and Kristen are amazing. I highly recommend this storage unit because I have had nothing but an incredible experience here. No other storage unit compares!!! I’ve had 5 units here and no complaints whatsoever.

Kristen and Wendy could not be any nicer! They are always available to help and offer several solutions. The absolute best customer service Ive ever received anywhere!

Excellent experience. Staff incredibly friendly and knowledgable and helped me find the right solution that fit my particular needs. Highly recommend CubeSmart in Medford, MA.

The women who work at the Medford Cubesmart are INCREDIBLE and the facility is clean and easy to access. Great customer service and experience all around. 10/10 would recommend. 😀

Wendy is professional, thorough and all-around awesome! She is the reason I’m storing my stuff there. Amid a crazy, hectic moving experience she was able to make this part of it stress free!!

This place is great. Convenient and tidy and air conditioned (yay!) The pull-up garage doors, huge elevators and rolling trolleys make moving stuff in and out really easy. And the desk staff are so kind and helpful.

To be honestly its where my storage unit is at. Its best storage with climate control and insurance cover. 24 hr security system. Its worry free storage With codes to enter.

I reserved a 5 feet by 5 feet storage unit online. When I arrived and was shown the actual unit, it was less than 4.5 by 3.5 feet. If I hadnt been paying attention and had the time to seek alternatives the store would have happily ripped me off. However the response to my complaint was handled very well and I ended up with a properly sized unit, so overall a very mixed experience. Be careful and bring a tape measure.

This is the best cube smart in the area closest to my house. I have never ran into any issues with anyone. Wendy and Suzanne are very friendly and have helped me at any point in time if I needed help

Wendy was incredibly friendly! helped me finish a stressful moving period with a smile on her face and her kind, calm demeanor. The space was more than adequate for our storage needs

I wanted to take a minute to say how pleased I have been with the service at this Medford location....Specifically Suzanne Towers. My boyfriend and I had searched several other storage companies and were very disappointed, to say the least. The customer service we received at Uhaul near my house was pitiful and unprofessional and we had just about given up when we came across this Medford Cubesmart location. My boyfriend called me to say he had met Suzanne and she was a breath of fresh air so we signed up immediately. When I went in to meet her agreed with him 100%. She was,and is, always so upbeat and helpful. I called when our first payment was due and she knew who we were without explaining. She happily greeted me and asked how my boyfriend was doing by name. She remembered everything about us and our struggle to find quality storage. I believe people should be recognized for both big and little gestures/accomplishments. Suzanne has a professional and pleasant way about her and this actually made it a little easier to write that rental check today. Bravo to this location for recognizing what an asset it is to have someone like her working the office. I will definitely recommend this facility to anyone looking for storage and believe me, the pickings are slim out there.

Kristen and her staff are very nice and professional. This storage unit is clean and very safe. I would highly recommend this location!

Had a good experience overall. Came in and their internet was down which was a bit inconvenient as I couldnt immediately access my new storage unit. The problem was fixed quickly, however, so I only ended up having to wait an extra fifteen or so minutes. The manager there, Joe, was very friendly and helpful. The facilities were well maintained and it was pretty easy to move a lot of stuff to a fourth floor storage unit.

Excellent Experience. Joe helped me and my girlfriend with our paperwork and did an awesome job! He was super friendly, helpful, and outgoing. He really made it a good experience

Super friendly and helpful staff at this location!!

If you see only 5 stars at the top, thats the maxiumum per google. I wish i could rate this review with 10 golden stars. It happened for me to close the space with Cubesmart Medford last week due to relocation. Rather than moving off my stuff i was more worried to miss a beautiful human Suzanne Tower.Her service is the only reason i continued using Cubesmart even after change in the price. She is a down to earth person. In this Northern Hemisphere, i have seen people whos tone and intonation gets changed once the contract has been signed, but in Medford Cubesmart Suzanne ensures everything is good and we are completely satisfied and explains every part of the bill and what the charges are for. Also i felt like my belongings are safe not because of the secured space, its because of Suzanne towers customer handling & humanity skills. She is very unique and rare, only few of them like Suzanne are left out in this competitive world. I had rented a car parking space as well, during the blizzard the car cover blew off. She had taken care of the car cover safely for 7 months and ensured i get it back. I would say Cubesmart is lucky to have her part of them. She should get a steep raise along with 401k plan and you have to make her sit in the corporate office and train the new staffs. So that there can be multiple Suzanne Tower in every Cubesmart location. If someone asks me for a referral, who is genuine, polite, down to earth, a true human, customer friendly person my first preference goes to Suzanne Tower. I can vouch for her. In the new city that am going, i will definitely rent a Cubesmart because of the great experience, but its affirmative that i can find someone like Suzanne to help me out. Lets see how it goes!

I definitely recommend CubeSmart! Super friendly and helpful environment. Wendy was very helpful, she is awesome!

Wendy was super helpful. Didnt drag it out but made it efficient and fun.

Very clean facility and the staff is very helpful and professional...I would recommend to anyone looking to store at this location

I reserved the storage online the first time in my life. There is no hidden price first of all. You should read all lines. There are storage space price, application fee and also insurance (3 options). These inf are not only from online site but also from phone call of the next day I reserved it. Zusana (I’m not sure I spelled her name right, sorry if I’m not), since I never met her personally. She called me twice. First call was to confirm and explained what I was expecting to pay (very clear). She is very friendly and professional. She could answer all questions and not only that she’s very honest. She told me, there would be some pole inside the space. She said if I’m not happy with that (on the 1st floor I reserved), she will show me the other option which is on 4th floor (surely its a little cheaper). The second call, the purpose of calling was she forgot to mention about the lock. She is again clearly mentioned if I don’t have it, they do sell at site and it costs $17. Thanks Zusana again coz if she didn’t tell me, I would pay extra money without realizing it.On the day I went to take a space and did all application form. There was Cristina on site. She is also sweet, help out and being professional. She explained all every details up front for any extra charges if I don’t following the rule. I like that. She also helped me about the sizes of boxes I bought on site. What size is good for what. Very helpful. Thanks again.My first experience renting the storage went not only smooth but very well with all both of them helping out. I got a very good impression for CubeSmart. I searched for different companies before I made decision for CubeSmart. I just wrote this review to confirm what others’ experiences were very real.Thank you so much for doing a great job. I do recommend it. You never gonna be frustrate, wast time, dishonest feeling or disappointed like I read from other companies’ Reviews!! You will walk away with smile, light heart, and great solution feeling with CubeSmart.

Incredible staff, super friendly and thorough, made storage for an otherwise hectic college move-out super easy and pain-free.

Staff was fantastic, helpful, caring, and professional. HIGHLY recommended.

Wendy provided great service and helped me with everything I needed. Five stars!

I recently visited Cubesmart @ 55 Commercial st, Malden. Suzane Tomar the store manager welcomed me with a great enthusiasm. She collected my requirements and helped me to find a right spot for the storage. Suzane Tomar is very polite and courteous, when i was waiting for my turn it had happened for me to see the way she handle other customer in a polite & respect way. I had requested for vehicle storage and i didnt heard back for a week. And Yesterday she left a voice mail to let me know the vehicle storage is available!!! She is kind of unique & GEM of person i have ever met. I would do business with Cubesmart again, only because of people like Suzanne Tomar.

Customer service was fantastic. Special thanks to Wendy who went out of her way to help us when we got our stuff out of storage this weekend.

Well-managed, clean and conveniently located. The staff is security-conscious, courteous and was very helpful, especially Wendy. Would use this facility again.

I had a fantastic experience at this location at 55 commercial street, Medford, MAJoe Tello was extremely helpful, he has a nice personality and trying to make things look very easy. He did not look overwhelmed which made me more comfortable to rent a storage at this location.It is climate controlled, easy to get in and out, very nice and well maintained facility

Wendy was extremely helpful with setting me up. Very well-run place. Thank you!

Went there to pick up some things, ate Wendy’s on the way to the place, seen a dumpster there so figured I could throw my Wendy’s trash away, drove my car to where the dumpster was the manager was outside fixing a fence, im waiting to use the dumpster because 2 other people are using it, the manager comes over to me and tells me I cannot park in the parking lot of cubesmart, it’s for paying clients only, I tell her I’m here to pick some stuff up I have a unit, she tells me I cannot use the dumpster it’s for corporate clients only, I say I’m throwing away a Wendy’s bag she tells me I cannot, so I take my trash and go to my unit, no where in the lease does it say only corporate clients are allowed to use the dumpster, I called 3 diff stores and they all tell me it’s up to the managers who can use it or not, so if I don’t know the rules, and they were not givin to me why did the manager come at me with an attitude ?? So I took all my stuff out of that cubesmart and got another one didn’t feel comfortable with the manager talking to me like I did something wrong if she cannot tell paying clients that have never been late, they way I was treated was uncalled for and what was the reason two Caucasian client can use the dumpster to throw away big items but a Wendy’s bag is a problem I wonder why

Love it feel comfortable and clean there where our storage bin is!

Just visited to pick something up from a friend. Seemed clean and well maintained.

Easy as 1 2 3 made it very simple to understand everything you need to know these girls were the best at the Medford loctaion the pkace was so clean you could eat off the floors

Wendy was able to help me where i needed help. She was very friendly and professional.

LENNY is the best!!! Very helpful and super friendly! Thank you Lenny for your help - Wendy - CeraPro

Facility is clean and staff are courteous and helpful in providing nearby resources

Clean location and staff was super helpful Kristen was very helpful

Wendy is very helpful good price of cube and pleasant staff

Rude people acted like I was bothering them to do their job!!

Manager(Wendy) is very helpful and pleasant to talk too.she will help you if you need anything. Very clean facility .

Suzanne was pleasant and easy to work with.

Quick, Easy, and last minute! Joe was a great Help!

Very good customer service.

Friendly, helpful staff, with clean and convenient storage facilities.

Joe went out of his way to help me out, a couple of times. The facility is easy to use, the process is quick, and the service is great.

Clean with great service.

Great service!!! Nice place!!! :)

They have an ignorant manager kristen

Clean and secure