Absolutely would recommend these guys and this shop to anyone. My car looks like brand new, I was updated throughout the entire repair process, and it was done in a fraction of the time originally estimated. Total pros from the moment I walked in until I drove off the property. 100 stars

Wife closed the garage door on the hood of my Mercedes Benz GL450 by accident. 3 deep scratches, all the way to the metal. Took it and got an estimate.Dropped it off on a Monday, was told it would be ready on Wednesday. Got a call on Wednesday saying they had noticed some imperfections in the paint while buffing it and would need another day. Frustrating, but glad they stepped up and didnt try to hide it.They stripped the hood again, repainted it, reapplied clear coat and had it ready for me to pick up Thursday by COB.And the price was within 6 cents of what they quoted me.Nicely done. Im a fan. Go check these guys out if you need a repair.

Absolutely one of the best auto collision shops in the country. Excellent service, above and beyond, great staff. I recommend for any major automotive body repair

Did a great job on my car. Brought her back to life.. Thanks you guys

Pat and the crew at Classic Collision did a spectacular job. Professional service, pleasant staff, finished my truck ahead of schedule and washed it before I picked it up. A++

Another driver recently hit my parked car, and Classic Collision was the closest acceptable repair shop. I have to admit that, on the front end of the experience, everything went very well. They explained the process and set expectations. Fast forward a day and I am told I need my entire driver side door replaced. After I picked up the car and drove to work I realized they didnt align it properly and I had to come back to get it fixed. Not a big deal, but who doesnt open and close the door after installation to check their work prior to telling the customer to pick up their vehicle? This in and of itself is not a big deal, and would warrant a 4 Star review. BUT.. turns out one of the mechanics took all the change out of my change jar (~$10, but I use it all the time and is extremely convenient to have in my car!) as well. I called the shop to tell them that one of their technicians thinks $10 is worth more than their shops reputation and was told the GM would call me back. A full week passed and I still havent heard a thing. What a joke.Conclusion: Yes, they can probably handle basic repair work in a more or less satisfactory fashion. But they dont check their work, steal from your vehicle, and have difficulty keeping their word. If you value integrity, trustworthiness and diligent work, I would definitely recommend looking elsewhere.**Note: After they responded to this post saying that they take this very seriously, I have not received either a call or email outlining steps taken to ensure this does not happen again. Looks like they only respond to negative reviews to give the impression that they care. Beware!

Great experience all the way around. Had a pretty nasty bit of damage which took a week and a half to repair, but I received update calls at least every other day, and the young woman (I believe her name is Erin) at the front desk was a delight. More work to be done soon, and this location is definitely where Ill be going. Easily the best repair experience Ive ever had.

My vehicle was repaired very quickly and looks awesome. John kept me informed the whole time as to what was going on. I would highly recommend then to anyone.

Spare yourself the drama and just go to the Classic Collision on Cobb Parkway. The Airport Rd. location needs a lesson in customer service because its lacking severely. This place just has a weird vibe. The Cobb Parkway location is friendlier and will greet you with a smile. Also, this locations waiting area was not customer friendly nor does it seem like they have cohesion amongst their staff.Just my opinion, were all entitled to it.Thank you Classic Collision Cobb Parkway, Airport rd. should take notes.Happy Holidays and be blessed. No need to respond Ive already spoken to corporate.

My car is being repaired at Classic Collision of Marietta - even though I was dropping my car off, I received the best customer service ever! I would definitely recommend this body shop to all my friends and family!

They suck straight up

I visited this location upon recommendation from my insurance company and my 1st experience went well. While getting the repair I received a quote for an unrelated issue and was advised I could come back at anytime to schedule the repair. I proceeded to do so thinking I was just going to provide a date to have the work done but instead I was advised to order the part myself. This thew me off and the convo was left hanging with no follow up comments to clarify why I was being asked to do so or how it would effect the pricing from my quote. I gave it about a week & called back to get my own clarification & was given a roundabout of what the pricing for the part would be if I ordered it from the dealership, as well as how much they would bill me for labor. The amount was pretty much the same as the quote so I agreed to do so. Upon calling the dealership I was advised the part alone was over $50 more than what the body shop quoted me for the part & labor. They also went on to tell me that if the body shop calls they can get it at a discounted price. So here I go again calling the body shop back relaying the info to them, still foolishly considering having them do the repair and once again the conversation was left hanging. There was no initiative shown to say we will order the part even after I advised them I was made aware it would be cheaper if they did so. I was only told the price probably went up since I got my quote. They never addressed the quote they gave & frankly never showed any interest in receiving my business. What I thought was going to be a simply scheduling of an appointment turned into me jumping through hoops, receiving no clarification, and unsatisfactory lackluster customer service. Its always important to set the right expectations & be up front so consumers can make a better informed decision. There are still unaswered questions as to the treatment I received which only leaves me to draw my own conclusion, servicing me wasnt of importance. You wont have to worry about me inquiring about any future business here.

Great bunch of guys! Fantastic and timely service. I recommend them without hesitation.

Had great service. They update you regularly on the service of your car. Car came out great.

Professional body shop. Good customer service. A bit slow with estimates and estimates a bit higher than other places

Was referred to the Airport dr location after a front end Collison, it took an extremely long time for them to disassemle and they seemed to look for any little thing to add to my claim bill only for it to be a total loss, although it was only front end damage and the other car involved in the accident wasnt even damaged. I highly advise anyone to just take your car elsewhere and save the headache .

These guys are awesome and hard working. Carlos cares about a quality job being done.

No one else here ive been waiting for someone to help me for half an hour. Office staff doesnt know what their doing

Terrible communication. Didnt respond to email. Treated the car owner/customer like an idiot.Caught in them several questionable calls. Debra said that Kaufman tire gives them a special tire price when I asked why the tire shop invoice said 175 and they wanted me to pay 309. So I call Kaufman tire and get a quote for the same 175. Debra then says that all of her other places gives them discount. Is that a lie? In my book it is. Manager said then corrects the tire type on the estimate and the price is now 215. Said they get to charge a 25% markup over the 175. Had I not paid attention to the price and tire type I must wonder if they would had pocketed the difference. Wonder how often they do that.I asked Debra who did the alignment and she said Kaufman. Its was not on the Kaufman invoice. So the manager says that their mechanic did it. So who lied and was the alignment even done.I asked for the tires to be mounted at Kaufman tire. As thats who mounted my other tires and they have the hunter roadforce tire balance machine. This is a unique tire balance machine that only a few shops have. Despite thats what I asked for they failed to have Kaufman use the roadforce balance. It was not on the invoice. Manager said well thats who you asked for and that I should had used their mechanic. That their mechanic has the hunter road force balance. Hunter road force website doesnt list them as a provider for the balance. So who is lieing for this one.My red valve stem caps are gone and they now have silver nitrogen filled caps.Car was dropped off and when picked up the odometer had an additional 40 miles. My car daily trip meter said it had been driven 24 miles that day with the last trip being 12 miles. 12 to and from the tire shop. Where is the extra 16 miles?I have a dashcam facing the rear and it was no longer mounted and placed in the side cubby holder. It could have fallen off from heat. But its was much hotter during the summer months and never fell off. Now its fall weather and I doubt it fail off.My wife was in the rental car when I picked up my car and she heard the employee driving my car really hard.

Takes too long to get help. Nobody at front desk everyday.

Came here for my insurance company. Theyre extremely slow, no one is at the front, and they double booked my appointment. Had to wait over 30 minutes for an appointment I booked a week in advance.

My car was there for 28 days they kept finding unrelated issues while trying to get a higher quote from my insurance still left damages that were initiated to get fixed car was dirty dusty and glass on the inside of my car upon picking up miserable experience

Good experience went smooth

Not impressed at all.

Great service