Was searching for split queen box springs, and after encountering delivery barriers via online sites decided to go to the nearby Mattress Firm store. Chris was very professional and courteous throughout. My initial choice was not available. Chris offered to research other possible options and send the information. He followed through a short time later with two good alternatives, readily answered my questions, then prepared the order for me. Really refreshing that he was highly competent and responsive, and he followed through as he offered to do! Very impressed and satisfied! Thanks for a reassuring experience!

I just bought my brand new mattress from Randy. He was so wonderful to work with. He helped me with all my questions and clearly had a great knowledge of mattresses and things involving mattresses. He was able to provide me with information and answers so that I felt confident in my selection. Not only that, but he made me feel comfortable with the price of my selection, which was a wonderful surprise. All around it was a great experience and that was due to Randy.

Randy was very helpful. He listened to what I wanted and gave me the best options in my price range. He was friendly and courteous. He even worked with me to find deals and discounts where he could. I would definitely recommend swing Randy at Mattress Firm. He will do a good job for you.

Tyler was Incredibly helpful,kind and understanding. He helped me figure out what type of mattress best suited my sleeping style and found options that were within my budget. I explained to him that I had back issues and that my chiropractor suggested I needed a certain type of mattress... And that was from a conversation over the phone. By the time I got to the store... You showed me exactly what I needed allowed me to lay on the bed to get a feel of the comfort... And I was SOLD!!! Tylers customer service skills and knowledge about these mattresses are through the roof!! Thanks again Tyler!!! You Are Awesome!!!!!!👍 👍 👍

The saleswoman at your store was delightful and very knowledgeable. The transaction went very smoothly and the price was competitive.My only complaint is that the boxspring backing was torn off on one side when I took it out of the plastic wrapping. It will need to be stapled back on.

Randy was extremely knowledgeable and helped me find exactly what I was looking for. I found a comparable mattress elsewhere and told him about it and he got me hooked up with the same type of mattress at a much better price. Go see him.

Randy at Mattress Firm Bardstown Rd. did an awesome job explaining the mattresses and the differences in each as for construction, quality, design and history of mattress company’s. He was very helpful as to helping us find what we were looking for. All around great experience.

Fabulous, quick and very responsive! Andrew was great to work with

I called looking for a box spring for our bed and Randy was very helpful. He found two twin box springs in their warehouse, got me set up to pay online and pick them up super quickly.

Wonderful store and shopping experience! Love our new mattress and pillows! Will purchase from again! Andrew was awesome!

Extremely pleased with my experience at Mattress Firm. Randy was so helpful and very knowledgeable about their mattresses. I told him the price range I wanted to stay in, and he found me an excellent choice in that range. All around great experience!! Thank you Randy!!!

Randy was very personable and helpful! He worked with us and explained the detail in the mattresses! He made the experience so pleasant. The deal was great and we left with a good feeling of getting a quality mattress at a wonderful price. Thanks Randy for all your assistance!

We had the best experience at this location! Randy assisted us and it was a very non-pressured, stress-free buying experience! He didn’t take us to the most expensive mattress or try to get us to get all of these extras, he talked to us to figure out what our sleeping needs were, what we were looking for, and gave us great options. I will definitely recommend this store to friends and family looking for a new mattress!!

Very nice sales staff. As everyone else has said, Randy was wonderful and very knowledgeable. Way better experience than purchasing a mattress online, as I did previously.

Great experience. 4th of July sales are great if you’re looking to upgrade your mattress. Didn’t feel pressure to get a particular mattress. Sales associate was very knowledgeable about the different types and responded to what we thought of a mattress and pointed us to the next one.Just for buyers: if you are getting discount with sleeping items (like mattress protectors, pillows, etc.) look them up on Amazon before adding them to your total. You can save yourself 100+ on just taking the discount from your mattress base or something else.

The shopping experience with Randy was fast and easy! He was very knowledgeable with the the product and what would work best for me. I got my mattress the next day which is very rare now. I would recommend this Mattress Firm for anyone!!

Randy is awesome! I only came to check the mattress, he was so good with products and knowledge, I felt like since the moment I walked in he knew he was gonna sell. And he did a very good job. Thank you Randy

I had a great experience here buying my mattress. Randy was a big help on informing me about all my options and which mattress would be perfect for me based off of my preferences.

Randy was great. The product I wanted was not going to be available for a few weeks and I needed it ASAP. Randy was patient, kind, informative and we found a solution that worked out better than my original idea. All around great experience and I’m confident I will be resting well tonight.

I had purchased one of those mattress in a boxes from a different retailer last year and was having back issues. Went in store for the first time and Randall was busy but still really helpful! Not pushy and had all the information I asked for. Would definitely recommend :)

Randall was very knowledgeable and helpful in my parents mattress buying experience. They even came out under budget for everything they wanted. Highly recommended!!

Just bought a new mattress today, great service and a great price. Randall found us what we were looking for and at the right price, very knowledgeable, professional and I highly suggest going to see him for your next mattress.

Randy was incredibly friendly and helpful. I needed a mattress in a pretty specific time frame to accommodate an out-of-state move and he made what I thought would be a very complicated process very easy. Thanks Randy!

Randy was very helpful with his insight on the perfect mattress for my back and comfort level. My decision was very much influenced with his expert opinion. Great deal and very well mannered as well. Highly recommend working with Randy to get your next mattress.

My purchase was quick and easy. I needed a certain size mattress and they had it. Great experience!

Awesome experience! Very friendly, handsome and excellent customer service! Highly recommend!! Randy was amazing!!

Randy is an phenomenal salesman with the primary purpose of making his customers happy with their purchase regardless of your budget. He willingly educated my wife and I which improved our purchasing experience for years to come. With a 4 month satisfaction guarantee/price match theres nothing to lose when shopping at mattress firm. Highly recommended.

Randy was the BEST salesman EVER... I really appreciate the service I was given he’s great at getting the job done. I didn’t think twice about my purchase Thank you so much for your service....

Randall aka Randy took great care of my need for a queen bed I was buying for my daughter. Professional and funny. Great service.

Very helpful, and we are excited for our new mattress! With our mattress purchase, we got a free mattress protector and free pillow. Highly recommend checking them out and gettin your sleep situation right!

Randy was very professional and courteous. He met my needs and stayed within my budget. Best shopping experience Ive had in awhile

Randy was amazing with my service. He helped me find the right mattress I needed for the right and amazing price. Thank you so much Randy.

We got two very high quality mattresses for the kids at a great price and the process was quick and easy. Randy was amazing and hilarious! Great advice on the best fit and we will definitely be back for our next purchase.

I was in the market for a good mattress. I have driven past this store since its opening. So, today I decided to stop by and check them out. I was greeted by Randy and he helped me out tremendously. I bought what I needed and it will be delivered tomorrow! I could not have asked for better service. Thanks Randy!

Very friendly and knowledgeable. Personal and informative sales person. My wife and I actually enjoyed the experience of purchasing a mattress from this store.

Good customer service thats all you can ask for

Randy was very helpful and friendly. Asked me my budget and didn’t try to push anything over my budget. I told him about my back issues and his first recommendation was perfect. He got me in and out in less than an hour. He was able to save me more money by finding a returned mattress at another store, and gave me a deal on the box spring to try to stay closer to my budget. He made it to where I didn’t have to wait for 10 days by finding a box spring and the mattress in stock at other locations. He is even going to try to get the box spring to the store with the mattress so I only have to make one trip! Very friendly and honest. Can’t wait to get my mattress!

Randy was extremely knowledgeable of selection products purchased. We are happy with dollar value of merchandise. Anticipating our week long sleep therapy adventure for future

My Fiancé and I were in need of a new mattress, and Randy with Mattress Firm helped us pick out the perfect one for our needs. He helped us find the perfect mattress both for our needs, also while being conscious of our budget. We are very excited for our new mattress, and we will definitely refer people when we can!

The young man was very helpful! I went in expecting to spend $100 and got what I wanted for$40, ima happy camper!!!!!

Randy was a helpful salesman. He was interested in working with us on the price and showed interest in finding a good mattress for us.

I came to Mattress Firm and was Blessed that I received such great customer service from Randy. The buying process was made simple and he even threw in a couple perks to sweeten up the deal. I recommend this company to anybody looking for a good bed to purchase

Randy knows beds and he helped us pick the perfect one for our needs. We are so glad we can get one that is locally crafted (Indiana). We feel confident that when it is delivered, it will be what we want and if it isn’t we can make an easy swap.

Randall was GREAT! He is knowledgable, efficient, and knows the right questions to ask to help you decide on a mattress. I HIGHLY recommend going to his location on Bardstown Rd.

I liked the service I received. Randy was friendly, personable, and knowledgable. He could read what is in the mind of the customer. I am extremely satisfied with the experience I had at Mattress firm at Bardstown road.

Me and my wife walked into the store the gentleman was very nice helped us a great deal went smooth we were in and out even though the phone rang 10 times and he was the only person there he did a great job.

Great customer service, friendly and helpful.

Courteous took time with me

Great price and great service, I am looking forward to getting my new mattress coming with a free adjustable bed base. I shopped around and no one could come close to the prices I found at mattress firm. Thanks for your service Randy !

I was referred to Shawn at Mattress Firm by a friend who knew I was in the market for a new mattress. When I arrived to the store, he welcomed me as if I was an old friend, which was really nice. I laid on a few mattresses and couldn’t decide between two I liked. He helped me choose the one that was best for me. This was truly a “no pressure” buying experience and I’d refer anyone to Shawn!

Randy was really good at just getting right to the business of finding the right fit for us. Mattress shopping has always been stressful for us and this is the first time it has been easy and enjoyable. Thanks again Randy!

Omg this was the best shopping experience Ive ever had thank u so much I finally got the bed Ive been needing at a nice price thanks to the salesman he was so kind and he goes above and beyond for his customers.

Ask for Randy he was so impressive and very helpful he goes above and beyond for his customers u wont be disappointed this was the best mattress shopping experience ive ever had.

The customer service was thru the roof...Mr. Randy was very familiar with the products and Im enjoying my purchase.Thanks...Will see you soon

The two salesmen my wife and I spoke to were very friendly and helpful.

Randy was great to work with and helped us get a wonderful new mattress :)

Randy was great and funny! Really allowed you to look at options without hovering over you. Thanks for sharing this mattress journey with me, handsome 😀

Friendly helpful staff. There was NO pressure to push me to spend more. Very knowledgeable. As a side note.... I showed up in faded overalls and well worn work boots and received as much attention as a princess buying out the store wouldve. I definitely recommend this business!

I had a lovely experience at this Mattress Firm. When you come in ask for Randy. Randy helped me pick the perfect mattress for me and he was very honest and kind. Easy to talk to and knows what he’s talking about.

Oh wow mattress firm on Bardstown Rd is the best mattress store Ive been to. Randy that was working there was a great man due to just the kind nature of his personality. Highly recommend this store for your future purchases.

Salesman was very nice and professional and allowed me to make the choice without being pushy. Great experience!

My salesman was very nice and informative, as far as the delivery I’ll let you know later

Nice people with friendly service.

Randall was very friendly & professional. He made sure to understand our needs & suggested the best (not most expensive) base & mattress for our needs.

The salesman was very friendly as soon as we entered the store. He listen to our needs and explained the different types of mattresses the store had and encouraged us to lay on them. He slap explained the different types of bed foundations. I would definitely go back there and make another purchase with him.

Randy was the greatest. He was friendly and knowledgeable and just all around nice guy, helped with every question and concern we had. Highly recommend this location for your future mattress purchases.

Overall, it was an amazing experience. We had all of our questions answered. Everything is good quality! Randy is very kind and helpful!!

The salesman was very helpful. Even though they didn’t have what we were looking for, he offered us the Terminology to use at the next place we look to help us find the best deal. Very helpful And knowledgeable without being pushy. Five stars for sure.

Randy did a great job of listening to our wants and needs and delivered exactly what we asked for! I highly recommend him for your mattress needs!

Randy was very helpful with my purchase, very professional, and worked with me on the price.

Could not be more happy with this place! I needed an adjustable frame for our bed in an emergency yesterday(Sounds weird being an emergency, but wife needs head elevated). Having bought our mattress there in 2018, I called them first thing. Figured they know our bed so could help us. Alex was all over it!! He managed to find me a model at their warehouse. All the while he had customers in the store. He managed to juggle my call with them so smoothly I never felt pressed for time or neglected. He cut us a wonderful discount in light of our previous business weve done with them. Within 30 minutes as promised, I had a link in my email to pay. Clicked it, paid, went and rented a truck. Cut to the end, in about a 4-5 hour time-frame between deciding we needed this, and my wife lying comfortably(and elevated) in it, everything went perfectly, and I somehow finished this project 400-500 bucks under our budget with a more featured frame than Id anticipated. Big thanks to Alex from Mattress Firm, and my 3 buddies who showed up on super short notice to carry and assemble. You all made my wife comfortable and me a happy man!!!

Highly recommend Mattress Firm on Bardstown Rd.Randy was very friendly and helpful.

Great Service and Randy went above and beyond to get me an earlier delivery time..My Opinion its the ONLY place Ill ever get a mattress from..

I went to this Mattress Firm and had a great experience. Alex Meredith was the sales associate and he displayed the utmost professionalism. He was knowledgeable of the products and guided my wife and I to purchase one of the most comfortable beds we’ve ever been in. I recommend Mattress Firm and recommend you buy from Alex!

Very professional sales man! Im really glad.

If your looking for a great deal, this is the place that can meet your needs, they have a great selection, whether you are on a budget or looking to purchase high end products. I recommend you contact Randy, he won’t let you down.

Shawn was a great help, he was able to guide me into getting the absolutely correct bed/frame combination for me, while still saving me money. I feel comfortable knowing that I made a solid investment into something I will spend a third of life on.

The Sales person, Alex was very professional, informative & kind. He was very helpful & kind.Thanks Alex...👍Im very excited about the purchase of my new bed...

Great experience. We really appreciated Randy and his knowledge . Thanks for all your help.

Awesome service. Love the store. People are friendly and love the pillows. Coming back for more pillows for Christmas presents.

Great experience at Mattress Firm!!! They have a great inventory, 120 day sleep trial and 4 years same as cash. My salesperson was knowledgeable, answered all my questions and didnt try to talk me into something I didnt want.

The salesman, Randy Thompson, was very informative and not pushy.

Excellent services from Randall Thompson!Quick and easy and straight to the point!

Randy is the absolute best mattress guy every !!! Hes super sweet, hard working, and hilarious !!!! We had issues with the system on one day and came in the next morning the issue was fixed and everything was taken care of thank the lord for him he is a true blessing !!!

We bought a mattress and frame from this shop. We are happy with our purchase. The staff member really helped us make a better choice by asking our requirement in detail. He was very kind and helpful. Later when we were loading mattress and frame in our car, he was very thoughtful and helped us by carrying heavy stuff and load it in the trunk. There were many choices available for different requirements.

Alex was great! He assisted in helping exchange a mattress that I had originally purchased online that just wasnt working for me. He was courteous and sincere in wanting to help my wife and I choose the right mattress. I wish we had started with him from the beginning! Will definitely buy from Alex for future purchases.

Mr. Randy is Amazing!!!

The guy at the Bardstown rd location was super helpful and got me going very quickly! Then the guys at the distribution center was quick and efficient! Thanks again!

Alex, our sales associate, was one of the best salesman we have worked with in years. The last mattress store I shopped in we walked out due to the aggressive sales staff and lack of helpful knowledge. Despite being busy, Alex listened to our desires and concerns and pointed us to the perfect mattress at a great price. We have used two highly ranked online mattress in a box retailers in the past and been very disappointed, save yourself some money, and some back pain, and get yourself the real deal.

Very helpful! We went here first. Shopped around 3 other places and came right back!

Very great customer service

When I went to the Mattress Firm Bardstown Rd. I was immediately waited on by Alex. I told him what I was looking for and my price range. He took me over to the mattresses an told me which ones I could look at and I picked one. He answered all my questions. He was very professionel and friendly. I would recommend Mattress Firm.

I had a great experience shopping and purchasing mattresses from these wonderful salesman, Alex, Carlos and Derek. Will surely recommend. Thanks again for great customer service.

Randy is the best most come back.

Randy really did great work!!!

Randall was great! Very helpful!

Service was fantastic at the store and at the deport where I went to pick the mattress after no store had them. Needed foam mattress for my wifes back pains. Thank you Mattress Firm

Wonderful service. Bed itself is a month out but thats to be expected at this current time. Alex really knows what he is talking about and will work with your budget whatever it may be.

I have never bought a mattress before earlier today was my first time ever!! Randall the new store operator helped me out very much with what I didn’t know what I was looking for but found anyway at a great sale price!!!

Alex the salesman was very nice and helpful, he didnt pressure me and even stopped by on his day off to help me finalize my purchase when he saw my car in the parking lot on his day off.