Absolutely do not go here. Terrible customer service. They over promise you their delivery dates to get the sale and then consistently delay the dates after youve purchased. Theyll lie to you and say theres an extra one in the back and then claim they cant get it anymore. Four months later our appliances were then delivered damaged and then we were told we go to the back of the line because Friedmans cannot control the fact appliances are damaged. We ordered them in July and now we wont receive our range until January to March time-frame. The manager, Fernando, said it is because they attempted to deliver them and its not Friedmans fault they were damaged. Well its not my fault theyre damaged either. Its not my fault Friedmans has no quality control. Its not my fault Friedmans doesnt inspect their merchandise before they attempt to deliver it and they wasted my time. It is my fault for shopping at this store though. Absolutely take your business elsewhere. Crooks and frauds.One more thing -- to top it off terrible installation service when they threatened to take back our dishwasher and refused to install our hood because one piece of the order was damaged. Imagine paying for every single kitchen appliance and then delivery crew telling you youre taking them all back (After youve paid in full) because one item was broken. Do not give these clowns your business.

Dear Friedmans,Id like to say thank you and extend a compliment to one of your employees, Fernando, for the exceptional service I had received since I stepped foot into your store. It can be a little overwhelming when it comes to kitchen appliances but he helped navigate me through all of them, from A-Z. Fernando was very knowledgeable, answered all my questions ( I had many) and I never felt rushed. With the way home improvement projects have been escalating this past year, its no surprise that there are plenty of headaches that come with the job but I never saw him sweat once. He was so polite, courteous and always had a great attitude. It was a pleasure speaking with him over the phone. Even after the appliances were ordered, his commitment to great customer service always showed and at one point, I felt like he was representing me as a customer adcocate. He is a true asset to Friedmans. I would highly recommend Friedmans Home Improvement to anybody in the market for new appliances and will definitely be doing business with them in the future.

Great showroom! Great selection! Horrible customer service! I called numerous times and left messages inquiring an ETA on our shower system and no call back! Won’t be returning!

Wow! We got my mom a fridge from their in stock inventory and got it delivered a few days later! The delivery and installation was amazing! The delivery drivers were respectful of my property and very polite! Our upstairs neighbor got a fridge from Best Buy and they dropped it off in the street and left it there!!!! So I was very happy they bought it in carefully and installed it! Thank God we didnt go to Best Buy! Haha! We will be back to Friedmans in the future for sure!

Service at the store was excellent. The sales rep, Thomas An, was knowledgeable and answered all our questions and took his time. The delivery service was excellent as well. The men took their time and with caution putting the fridge in the right spot. They explained everything and answered all my questions. We ordered our gas range, vent, kitchen sink & faucet from Friedmans 5 years ago when we moved into our new home. We were happy then and we’re happy now. Friedmans doesn’t disappoint!

I went to Friedman’s after a particularly frustrating day looking for new appliances. My experience was beyond exceptional from the minute I entered the showroom-reception was welcoming, my sales associate, Thomas, was extremely knowledgeable and professional-spot on in his choice of dishwasher with a good sense of design. I strongly recommend Friedman’s for your appliance needs! Well done!

Experienced treatment similar to what many other reviews have stated. Walked in fully ready to purchase some appliances but instead were met with rude, disrespectful treatment as if we didnt deserve to be there. We were spoken to with resounding condescension & dismissiveness and as if we were idiots. Will be taking my money elsewhere! I guess go here if you want to be treated like dirt on the ground

Good but didnt have my microwave everythings on back order not their fault .

Extremely friendly and knowledgeable service crew. Great store to shop from.

What a wonderful place to help your home look its best. Wonderful team and showroom.

I waited five months for a washing machine I had ordered. Some of that was beyond their control because of COVID. However, I received no updates from them and said to let me know if a similar machine came into stock. My sales person NEVER called me and gave poor service. Avoid Tom. I happened to go onto the website and found one in stock. Same brand and size, but with the agitator. Cost me a couple of hundred additional dollars (even with a discount after spoke with a supervisor {who was helpful}. BTW Tom wouldnt advocate for me. I had to take all matters into my own hands) Wouldnt/couldnt honor my sales price because their prices had went up. Good delivery experience.

I loved working with Georgia. All went well.

The sales representative, Jimi, was incredibly helpful and very knowledgeable, not pushy at all, and was super fun and kind on top of it. The delivery guys were also incredibly professional, kind and just very courteous guys. I highly recommend and will go to Friedman’s whenever needed again!!

They had what I needed in stock and delivered next day. Quality products with good customer service.

Mark helped me very patient and helpful.

I was very pleased with the service that I received at the store and I highly recommend the two installers for a fantastic job.

This place has terrible service. I tried to use my extended warranty for a washer that needed a new motherboard and it took an act of God to get it approved. I finally gave up because it would take weeks just to schedule a diagnosis, which I’ve already had done. If you want good service, this is not the place.

Friedman’s prices soundly beat Home Depot and Best Buy. Delivery was on time and professional. Clean and respectful staff all around. Don’t shop anywhere else for appliances!

They were very helpful and had the Appliance that we were looking for.

Extremely communicative, and very professional. They go above and beyond for their customers.

Was NOT impressed with their high prices here. Salesman was not very friendly & seemed bored with his job!..i wont ever go back. Ended up going to Howards Appliances. Really dont know how Friedmans stays in business.😢.

Great store, competitive prices, top notch customer service. Delivery was fantastic.

Good experience with installing crew Sal and Jonathan, very kind and caring guys. Brought it up to my second floor apartment with alot of care. They didnt leave until making sure my refrigerator was working good ! Definitely will buy more appliances and delivered. BEST SERVICE EVER! THANK YOU SAL AND JONATHAN!

Awesome place.Great salesman.Awesome prices!

Beautiful appliances and very helpful, kind sales people. If you can, buy from here to get the best.

Sales rep Lisi started helping us polite then we werent sure what shower system to get. She started getting frustrated and told us if we were going to buy it their or not because she had a lot to do. I believe it is my money and shower I want to get the right thing. She needs to be more patient with customers and help them the best she can with good customer service.

Chose Friedman’s to replace a 20 year old Sub Zero. The price was great, the timing was great and delivery/installation was seamless!

What a great experience. I drove in from Ventura County because of the very professional and knowledgeable staff. The showroom is under construction, but the parts that are finished are stunning. Thank you Friedmans for a wonderful experience. I will be back.

Great working with Friedman’s, all by text except for delivery. My salesman, Max returned my texts & calls quickly. The delivery went very well, delivery & installation was clean, quick & easy. It was a good experience overall.

My wife & I purchased a high-end Fisher & Paykel refrigerator that cost us over $12,000 including installation cost back on April 2019 and to date, we are experiencing substantial issues that appear to be Friedmans inability to properly install high-end products. The worst part of our experience is Friedmans bungling and many, many months of inaction to correct the installation errors. If I could give this company less than a one star rating then I would that. Note: we have spent over $50,000 with Friedmans in the past year and this is our reward - buyer beware!!!

Great service and wonderful owners! Dont forget to say hi to the dogs!

Ive always had very good customer service for more than 30 years, but recently had poor service twice. Very surprising.

Excellent customer service.Very high end products.

Friedman’s has been great in listening to the customer. They have provided information on options, presented quick quotes and have even price matched. There delivery the second time around was much improved and we were very satisfied. We would recommend Friedman’s to all our friends and family. We also plan on being returning customers. Thank you Friedman’s and specially thanks to Long🙂

My husband and I went to Friedman’s to find a cute little range to fit our 1924 home. Max was super helpful and bent over backwards to help us. Thank you for all the help!

This was some experience! More like being taken for a ride. I decided to check this place out on the recommendation of a friend. This was without a doubt the worst retail experience of my life. There was a deal on their website that looked amazing. So amazing that we called to verify the price prior to purchase. We spoke to a female salesperson who was very nice and she said she would double check with the manager. After being away for a few minutes she came back on the line and said it was a display model and the online price was correct. The next morning we received a call saying they couldn’t sell it to us at that price and that they would be refunding our money. We asked to speak to the manager who is unfit to manage a vending machine. He was extremely rude and offered no alternative. Didn’t even remotely consider doing anything to make the customer happy. He just said the money would be refunded. A month later we have no refund and no merchandise. When we called to ask about the refund we get more attitude. Never was there an ounce of apology throughout the process. We were cheated and defrauded through their false advertising and they still have the nerve to keep our money and treat us like garbage! We will never shop here again! The person who initially recommended them to us will never shop here again and I hope anyone reading this will also think twice.

Appliances and kitchen is a 4 starbath and faucets is a 2 starso all together its a 3

Buyer beware. This company has unorthodox and disturbing return policies. We wanted to patronize them in the name of supporting small local businesses, but it was a harrowing and abusive experience. We should have read the other one star reviews before buying from them. The fact that you cant even return or EXCHANGE a product EVEN the same day you purchase it, and Im quoting the manager verbatim here, is a red flag. They are not customer-focused by any means. Do your due diligence and stay away.

I had a very good experience purchasing my new washer and dryer at Friedmans. . Marc was so helpful finding the right model to fit the closet it would be installed into, and to answer all my qiestions. I felt no pressure at all. They delivered on time the next day very professionally, and the installers could not have done a better job. I definitely recommend them.

Its a really nice place with lots of beautiful appliances and more the only thing was that it was under construction.

Great service, from start to finish

Our stove was just delivered by Sean and J. They were so careful tobring it in and set it up. This is the second time this year the we boughtan appliance from Friedmans and we have been so happy withboth sets of delivery men. They are clean and courteous and tookcare of setting up our appliances. We will definitely recommend thisstore to all our friends. Thanks for hiring such nice people fromthe salesman (Sean) to the young lady that called to tell up whattime our delivery would arrive.. It has been thoroughly appreciated..

Just getting started and I am looking no further.Knowledge, creativity, and helpfulness.What else do you need?

This place is underrated. We had to replace our fridge and Friedmans not only beat the competitors in price, but delivery date at well. By two weeks mind you. The sales staff is quite friendly and helpful. The next time we need something for our house, we will head here first.They have a nice showroom and lots of appliances to see and try out before you buy. They also have a kids corner that is helpful when you have little ones in tow like we did the first time went a couple years ago.

Huge selection and very beautiful show rooms. Friendly and very helpful staff to answer questions.

Over the years Ive bought three appliances from Friedmans and recently purchased a fourth. Their selection is superb and the sales staff are attentive and knowledgeable, yet give you plenty of space to think, wander, and make up your mind. Many appliances are set up in little kitchen vignettes so as to help you imagine them in your own home. Its a fun, attractive store to simply wander around in. They have high end stuff that is completely out of my range, but hey-- it doesnt cost anything to look, and its good to know how the other half lives. Naturally they have appliances at different price points which is why Ill continue shopping here whenever I need a new appliance.

We purchased our stove about 3 years ago and have been happy with it. We wanted to support our hometown appliance store, so went back to purchase our refrigerator. Weve had the refrigerator 2 years and have had 5 service calls with another slated for this coming week. The refrigerator is flawed and we are pursuing how to address this through our service plan. Because this is something we havent experienced before, thankfully, we contacted Friedmans Customer service. Our expectation was that wed receive a return call and/or email. However, after calling and emailing Friedmans Customer Service on three separate occasions, we have not heard anything...at all. Seems to us that the customer service would have been more personal and helpful. So disappointed. We will not be purchasing from Friedmans again.

Dealing with Friedmans was simple. I researched the product I wanted, called them up, got quote, paid for it, and they delivered. Follow-up review is great because it showed that a company that actually cared about customers. Price is very important; along with that, customer service must be great to earn business. I liked the whole experience I had dealing with Friedmans from the time of the order to delivery.

This was a totally online over the phone process. Max did a great job being patient and helping find what i wanted for my new dishwasher

The store is very nice and they have a large selection of appliances. The staff is very courteous. I purchased a set of Maytag washer/dryer and a GE refrigerator from Kent who is very knowledgeable and provided outstanding customer service. The delivery and installation of my appliances was no easy feat as they had to take the units up to the second and third level of my town home. Initially it did not go well but Kent went out of his way to make sure the job was successfully completed. The customer service we received from everyone is top notch and I would definitely buy appliances from them again.

Marc Shaw has been an excellent contact for us! We have discussed options with him over many months, and each time he is courteous and professional and treats us like we are his only customers! He accommodated our every desire and answered every question.We are building a new kitchen in Huntington Beach, and have purchased stove, exhaust fan, double oven, refrigerator, microwave, dishwasher, sink, etc. Marc is VERY customer service oriented and a pleasure to work with. He provided us with detailed dimensions to assist the design and building, options to satisfy our needs, and patiently guided us through the process.Marc also assured we obtained the best pricing and qualified us for some manufacturer rebates we would not have been aware of. Friedmans prices were the best we found in Southern California.

Fernand was a great help. The best part was, he never pressured us. He knew how to work with us and we bought what we needed. He knew his business, thank you for all your helpB. Franco.

Had an issue with a range we bought here. It was out of warranty but we had purchased the extended warranty. They were VERY helpful in getting us the information we needed to be able to contact the warranty company. VERY SATISFIED!

Thank you so much! Sales reps Max and Olga were very professional and helpful and the delivery team was very friendly. Definitely coming back and recommend it to anyone who is looking for quality appliances.

I think their prices were a little bit high. A long wait for someone to help me also.

Friedmans is the BEST and so is Esme our sales rep! Where do I start with my rave reviews! Picking out my new kitchen was so fun and exciting, as it should be with Esme! I changed things with just a quick phone call, she adjusted prices to meet online competition, she personally delivered to my door when an item was not picked up by installers, and she just gave the best customer service I have ever received anywhere from beginning to end!I tell everyone NO Pacific Sales - Go to Friedmans!Thank you so much,Customers Forever, Jana and William Blair Huntington Beach, CA

Hi! I called and specifically asked for Olga because I have a pal who worked w/ her. Ive never met her in person, but I know she is completely product knowledgeable, efficient, funny and I bet shes pretty.she placed my order for appliances and it was $250 less than the cost at the competition. ... actually it was 2 x $250.Jessica called to schedule the delivery and the driver arrived right on time.this is good! Alison R

Excellent service and great selection of every appliance you could need. Max Grossman was the best ! He answered my questions, phone calls and followed up when needed!

Called Friedmans after getting the run-around by another appliance store for a speed queen washer. They had it in stock (no one else did) and were able to deliver it within a day of the order. Very helpful and satisfied with their service.

Salespeople were very helpful, and they were one of the few stores in the Los Angeles area that stocked the brand of compact washer and dryer I was looking for. Wish we had known ahead of delivery what kind of outlet wed need to have the appliances installed, but they were very flexible while we tried to decide what to do. Very happy with the appliances now that we have them.

Our sales person, Anne Dixon, was very helpful in steering me to a great dishwasher.I usually shop at Pacific Sales but find the sales people indifferent and always looking around elsewhere like they are not really interested in me. I am very pleased with my Bosch dishwasher and received my rebate on time. Next time I look for an appliance I will be sure to check out Friedmans first even though its farther from my home.

I received excellent advice on which washer would be the best one for me, they gave me a great price, and the delivery was prompt and during the time window i was given. I will definitely shop here the next time i need to purchase a new appliance.

The salesman, Sean Nguyen was very easy to work with and is extremely knowledgable, though sometimes hard to get a hold on the phone with questions. Sean and Alan are excellent installers and did a great job on a tough install. When I had a minor issue with scheduling, Chris the store manager jumped right on it and made it happen.

We visited this store today and it was great the prices were great and the prices were good with great discounts. Chris our sales person was great, explained everything. He was very friendly stayed with us the whole time. He deserves a lot of credit. I will shop there From now on.

Our sales person Olga was very patient with all our questions helped steer us towards a range and over the range microwave with a significant rebate attached. Delivery was coordinated perfectly the drivers were on time, very professional, considerate of our wood floors both in and out, even helped get the old unit on my truck to be sold. All in all a great experience

Our Sales person Olga was a tremendous help with helping us make the right choices for our Bathroom. She called to check on us to make sure we satisfied with our choices and even called when she had something new to share with us.We were treated very professionally and would definitely shop their again.

Do not buy anything from this place, trust me I learn the hard way .I bought appliance for three house from this business .They are really nice when they are trying to earn your business, but once they make the sales .You be lucky to get a return phone call .I bought a range top from them for my mother .I told them I need it by Mother Day and they said they can deliver .Well when I call to check, I was told it wasnt going to be there by Mother Day, I told them I was going to cancel the order .All of a sudden I get a phone call from the salesman and he said he can deliver by Mother Day .So they deliver and everything was fine i thought, 2 week after my mother receive the range I was helping her clean it when i notice something wasnt right .One of the burner didnt sit right, so i call Friedman to let them know .They send out a repair guy that told us that burner did sit right because it not the right one .He told me that it going to take 3week to get the right one and he going to have to take it all apart .I was not happy because, this is suppose to be a new range .I call Friedman to let them know what there repair guy said and I demand they take this range back and bring me a new one .Make a long story short .That never happen, what they did was they gave me a demo range that they has on display after switching some part around and try to pass it of as new .Now keep in mind between me and my sister we spend close to a 100k at this business and this is what they do .I gave them plenty of chance to make thing right and they just kept on telling me the manufacture will take care of it, which they never did .The brand was Fisher & Paykel .

Excellent prices, great selection, top-notch service. See Olga...shell take good care of you.

Called around, knew what I wanted after researching and Friedmans had the Speed Queen washer we wanted in stock. Transaction at store was painless and delivery was quick and professional. Would deal with them again, very satisfied customer.

Lisa was great taking her time with me.

This store is more than a kitchen & bath store; its a home experience! The entry into the showroom was very beautiful in its display of great look top-end appliances for the home. To the left were many desk arranged in in a circle with salespersons working at their desks on the periphery and admin staff at their own desks in the middle. What added a nice touch were the big white dog of Mr. Friedman and the little dog partner who were obviously acting as if they were part of this store. Getting to the best refrigerator that weve ever bought was the Jennair 69 Counter Depth French Door stainless, the premium brand made by Whirlpool. We are very pleased with this product, the affable sales associate Sean, and the delivery staff. Thank you Friedmans.

Olga was extremely helpful, thorough and gave terrific insight into all of our appliance choices. We had a great experience and even impressed with the room for kids. Our 1 year old was entertained as we picked out our new kitchen.

Great customer service who are knowledgeable, helpful and listens. Appliances are delivered ontime and courteous.

This was a very frustrating experience. Communication regarding my order was lacking. Was told it had been shipped and when attempting to find out the delivery date that was not available - dont know why. When told follow up calls would be made they were not. Felt the customer service was extremely poor. You will need to be very proactive regarding your order and double check status. It was a great test for patience. Very disappointed with the service and will never ever utilize Friedmans again!!!

A wonderful experience from start to finish thanks to our sales person, Jimi, and the Installers, Greck and Rakim. All true professionals willing to go above and beyond! Thank you for making this refrigerator purchase so pleasant.

My experience is still incomplete. I am very pleased with the explanation of alternatives and various features, options, and styles of kitchen appliances for a complete remodel.However, the items have not yet been delivered or installed, so I am waiting to make sure that this is completed to my satisfaction. I have no doubt it will be, but we are in the middle of this transaction, and much is yet to be completed.

Great selection, Max was super helpful and process was very quick to get exactly the brand I want at a great price.

The day before thanksgiving nightmare... the stove I ordered arrived damaged. Jesus & Max were able to find me an upgrade at no additional cost and I have my stove to make thanksgiving dinner...whew what a relief!!!! Friedmans 💯.

Excellent experience! Arrived on time, completed work in an acceptable time frame and explained the operation of washer and dryer. Also, Sean and his helper removed the old washer and dryer and all trash.

My sales person, Thomas, failed to inform me that Id have to wait more than a week for the delivery of my refrigerator. I told him that my fridge had died and I was in need of one asap, fully expecting to have it delivered that day. After purchasing the fridge and paying several fees that were completely overpriced, I was THEN told it would be delivered at a later date. He failed to give me any sort of timeframe for the delivery.I had to call several times to get a delivery date and time, and then the delivery was made at a time when I was not home (a time other than what I was told). I rushed home and was treated rudely by the delivery guys. They plugged my fridge in (something I paid $40 for!) and didnt even bother to take all of the plastic wrap off! They acted as though I was a huge inconvenience to them, even standing in the alley behind my home and yelling she aint coming as I was on my way to meet them. I heard them, as did ALL of my neighbors. How completely unprofessional and rude!I will never shop here again.

The delivery men: Sean and Jay were very good, fast and on time. They went the extra mile to help two senior citizens, gave us time to clean behind the old equipment, were very knowledge about the installation of the machines. Thank you again Sean and Jay .

Excellent place to buy, would recommend. They worked with me on pricing to match competitors. Only one slight mix-up on some accessory parts which was unfortunate. They eventually made it right.

Great shopping and delivery and install service. Not the 1st time...Im a repeat customer and again excellent service overall.

Wonderful as always. Salesman Christopher so very friendly like our last visit.

Great buying experience and professional delivery and installation, highly recommended.

Everyone was very helpful, however there was a problem with one order. I was told the disposal flange was in and it was not, due to the fact that the company they had ordered it from did not make the flange in that color. I was told it would be expressed down to me, the wrong piece was delivered so one part of the order took almost a month after the rest was delivered, and I had to make 4 trips to be told, it was not in, the wrong part was ordered, another it is not in and finally got it correct.

I rate Friedmans Appliance Kitchen Bath as a Five Star Operation. We have purchased several appliances at Friedmans and are very pleased with the quality and price of the appliances which we purchased from Friedmans. Also, the service was top-notch.

Whether for my own home, or for my clients, Friedmans has always been my go to spot. Georgias knowledge and personal attention is so valuable and appreciated.Thank You!

Best service and price for refrigerator and warranty. Great salesperson and selection.

What a great place to shop for appliances! Prices are competitive for all high-end items, and the sales people (in our case Lisi Brown) are knowledgeable and super customer orientated. For us it truly was a very pleasant experience, and at the end we felt like we gained a friend. We will from now on only shop at Friedmans for kitchen and bath. We felt welcome and at home as soon as we walked in the door. Lisi is awesome and we trust her. If you need good quality help for your home needs ask for Lisi Brown

Called to inquire about prices for a speed queen washer. Salesman, very bored and phlegmatic asked that I provide the full model number of the washers from speed queens website. I attempted to provide the number from memory, but was chastised for the incompleteness of the model number. I thought I was the inquiring customer and not the salesperson. If the salesperson is not capable to provide basic information about the available models and price, than my business is going elsewhere.

Purchase refrigerator since my old one died. Salesperson was friendly, helpful and knowledgeable. Actual delivery was a joke. Through an unbelievable comedy of errors, the frig was delivered almost a week after it was promised. It was late in the day and the delivery people chose not to level it.Jury is out on the appliance itself -- it still isnt level.Glenn Michel

While I had a good experience in purchasing my appliances at Friedmans, my recent experience has been very unsatisfactory. I purchased top of the line Thermador appliances from Friedmans 4.25 years ago. Almost a year ago I noticed that the liner in the doors of my refrigerator were cracked. I had appliance insurance through Friedmans and was told that the liners would be replaced under my policy. Servicemen came to look at it and said the liners needed to be replaced and that they would order new liners. When a different serviceman can to make the repair, he said the liner would not be replaced but they would drill holes and fill them. I contacted Tom Norman at Friedmans and was told that he was dealing with Thermoor and the insurance company to resolve this. To date there has been no resolution. The liners would not have cracked unless there was a problem with the refrigerator. Additionally I told Tom that the refrigerator was making loud noises. I want these issues resolved and cannot give Friedmans a good rating at this time.

We love Friedmans. Always super helpful and they price matched another shop for us so we could keep our business loca.

Sales staff is very friendly, helpful and makes you feel that your sales is very important to them.

Very nice manager and worked with me

Bought an oven, sales people were very helpful. Also consider them for cabinets. Lots of near custom options.

I love the new sales director! Long! He is amazing!

Received the most amazing service! The refrigerator had a faulty freezer. Carlos, the manager and Rachel of customer service expedited getting the parts needed to repair it.

Best sales service, best products LG, and best delivery installation--BEST appliance store in Long Beach region. Great prices!