Brandon called me the day that my new vehicle arrived and it was in my garage the next night! He and Jess made the leasing and delivery process easy. Love my ID.4!

Friendly, professional and fast service! Never been to this dealership before, but stopped there because Valvoline down the road wasn’t able to do my oil change. I am so glad I have discovered this dealership because I will use it for service in the future!

Nice until you spend your money there. Absolutely horrible customer service and rude to my fiancee. Will never recommend to anyone else...

Dan was wonderful with me, got the vehicle I wanted without being extremely stress out. The guy doing my financing I believe his name was Jamie? He was very nice as well. Very patient with me seeing as I had my two kids there with me. Picked out my vehicle and left with it just a couple hours later. I couldn’t be happier.

Kevin was so great to work with and made the entire process as easy as possible for me. Everyone at Basil was friendly and helpful. Will use them again for future car needs!

We were extremely happy with the warranteed service we received on our vehicle. The establishment was very accommodating and timely in the repair and very friendly. Highly recommend!

Tony B. was a great help. He made purchasing my first vehicle super easy and enjoyable. Very helpful, super patient, great sense of humor. Overall a great experience. Highly recommend. Ask for Tony B when you want to buy a car!

I was told I needed a specific part replaced for my 2020 Atlas Cross Sport and had been waiting 9 weeks for an ETA on it’s arrival from a different VW dealership. I decided to make an appointment at Basil VW in Lockport to get a second opinion and see if they could fix my car any faster. They were able to diagnose the actual issue with my car within 5 minutes of looking at it and implemented a fix without even needing to replace any parts! I wish I had gone to them from the start, I would’ve saved myself 9 weeks of anxiety! Going forward I’m only bringing my car there!

Best dealership experience Ive ever had! My sales guy Brian was amazing and very knowelgeable and helpful! Highly recommend ! Thank you for the awesome experience, I am now driving my dream truck 😍

The staff is always friendly and easy to work with. I purchased my car here and still make the drive for service when there are closer options. Thanks Basil VW!

Dealers eventually always show their true colors. Last year, service manager informed me he was attempting to have car repaired under factory policy as electric system failed at 77K. After several weeks, we were informed that unfortunately VW would not cover it and a repair would be our responsibility at approximately $3000. Bought another car from them instead. Was promised $250.00 certificate towards future maintenance by local GM Adam, that was never received. Noticed today when researching VIN of first car that It was sold for $10K AFTER being repaired under VW factory policy that we we told couldnt happen. Service manager who tried to help us was no longer employed there shortly after that. We were obviously lied to by someone there. Have since brought all service work elsewhere. We were lied to twice. Really very sad but learned the hard way that this dealership is all about their own profit to the point of not telling customers the truth.

The dealership took care of a rust issue on the rear hatch of our 2016 GTI. Adam the manager and the service department were always professional, accountable, and courteous. it took some time to get corrected but in the end Basil stood behind their product in a big wayThank you so much !

I’ve gotten my last three vehicles from Basil VW and I don’t think I will ever go anywhere else. My most recent experience exceeded all of my expectations. I worked with Adam, Kevin and Jess who were all extremely helpful and knowledgeable. Basil VW is by no means the closest VW dealer to me as I live in Orchard Park but it is more than worth the trip. I won’t even waste my time going elsewhere. Car shopping in the current market is stressful however the folks at Basil actually made it an enjoyable process and I absolutely love my new Tiguan.

I had a great buying experience with this dealership! Taylor, Brandon and Brian couldn’t have been more helpful. Everyone was kind and pleasant, and recently that’s been hard to come by. I will recommend them any chance I get!

Kevin and the service team did a wonderful job getting my vehicle back on the road. I appreciate the updates and the quick service. Thank you Kevin and team.

Kevin was extremely knowledgeable about the vehicles and created a stress free environment.

The people are very friendly and polite theyre caring and if you are waiting for a vehicle repair they offer coffee water hot tea bathrooms are very clean it was just an all out awesome experience

I was so excited to finally own a new vehicle then four months in started the problems was told the fuel pump went which was troubling cause this is a brand new vehicle. Now in for service pick up vehicle before I can make it home experience the same issue, still not reserved. Purchased in March

EXCELLENT customer service! This is my second vehicle from this dealership and when I picked up the vehicle(s) each time I did not have wait. I go for services for my vehicle as well and I am always in and out.

I come for the service, this location has provided the best customer service for a dealership. Kevin Burckhard is the best.

Super nice guys that are always honest and take care of our VW in a timely manner. Their detailing is unbeatable.

My son needed a car after his was totaled from striking a deer on the expressway. The salesman, Kevin Haines, went over and above to put a deal together. My son loves the car and the price and finance rate that we were able to obtain. Kevin and the rest of the staff at Basil were very courteous and accommodating.

Adam and Tony made getting my new Tiguan so easy and quick. This is my second Tiguan from Basil Volkswagen and will definitely go back for my next one!

Salesperson was great. Financing was fairly simple. As I’ve experienced with almost every car I’ve purchased certain details are left to reading the fine print. First, if being drawn in with the suggestion of any sort of low interest financing be sure to call first and find the terms out before you are sitting there. 0% financing on cpo was attractive until you find out that it’s only for a 24 month loan. Apparently the terms were longer but the promotion was being phased out. I suggest that when going into the office to select the financing and sign the paperwork make sure to ask MANY questions. Do not be distracted by the plethora of additional items that can be yours for $xx a month for the term of your loan. Ask how much the service/item costs in total verses the (ex.) $43 a month shtick. Ask about deductibles for warranties. CPO comes with a 2 year included in your purchase. You can double that to 4 years for quite an extra bit of money. I’m my case it was a bit over $2000. I said no. Then was offered a “deal” for an extra year for x dollars a month. When calculated into the price It was exactly half of the 2 years. So not really a “deal”. Declined. Always remember that anything adding to the total of your loan WILL increase the interest that you pay in the end. You can ask for the numbers when making the final arrangements. How much would my payment be with this added and how much would the total interest of the loan be. Then ask how much it would be without it. Be informed and never feel rushed. Remember that no matter what dealer you purchase from or how much the “game” has changed it still is a game and even the BEST dealerships have offerings that are not always in the best interest of the consumer.

Easiest car-leasing experience we’ve had. Crushed the competition with regards to price. Not push with any add-one. Just an easy, pressure-free experience

I bought my new GTI last week and my salesperson Tony was great! We had the kids with us and of course they got bored. tiny worked quickly and was very patient and helpful. I followed up with an appointment to get the car detailed since there wasn’t a lot of time to do so on the night of the sale. Kevin in service was fantastic and very accommodating. I was a 10+ year client at another dealership but I have a feeling I’ll be with Basil for a lifetime. Customer service is beyond amazing!Side note- when my 13 year old first walked in she commented on how clean the dealership was. That means a lot during a pandemic!

Taylor and Tony were great and willing to go the extra mile in getting my financing approved on the vehicle I truly wanted. They were willing to address any of my questions or concerns I had prior to buying a used vehicle. Overall I have had a positive, hassle-free buying and service experience here at Basil VW and Toyota especially compared to some other competing Toyota dealerships locally (I’ve been to all of them over the years) I have confidence in having my vehicle being serviced here and being treated with care. Sadly, other dealerships left my previous car coming back to me damaged or in a worse condition than it was before I brought it in for service. I am very pleased with the vehicle I purchased and the experience I’ve had so far and will be returning to the basil family of dealerships for my future needs.

I had an amazing experience here! Everyone was very friendly and welcoming and Darlene Powell is the best! It was my first time buying a car and there was no pushy-ness about anything. It was a stress free wonderful experience! Thank you thank you thank you. Also they really do have just great deals! Go check them out and ask for Darlene!

Professional and accommodating. Thank you so much for your outstanding service!Basil VW are the complete opposite of Northtown’s dealership — I would not recommend to go there.

Tony B. was the best car sales person we ever dealt with. The dealership was willing to deal with us to get the car we needed at the price we wanted to pay. It was a pleasure working with Basil VW.

Ive been here several times with multiple vehicles for service and am always pleased with the service I received staff is courteous and professional, if I could Id give these mfs 10 stars seriously.

Brought my car in this evening for service (I received a recall notice and the dealership called me about it). The girl who received me at the service counter was great. I think her name was Cassandra, she was welcoming, friendly, and knowledgeable. She was unfortunately the only good part of my trip.I waited in the waiting room for about an hour while my car was worked on. In that time I counted 8 different employees walking around without their masks on.. During a pandemic. There were multiple cashiers, multiple salesmen, a service technician, and someone who looked very much like he was the general manager walking around chatting and having fun without a mask on within a 45 or so minute window.I cant ever see myself willingly entering this building ever again, even after the pandemic is over.Cassandra gets 5 stars, the rest of the dealership gets -4 for a total of 1.

Just AwfulPlaced an inquiry about a vehicle and promptly received a call back to set up an appointment to take a test drive and have my vehicle appraised. I drove 90 minutes to find out that neither of the two managers I was scheduled to speak to were available. My appointment was for 5:30 and didnt get into the car for a test drive until after 7:00. The vehicle, a 2018 with 50K miles on it had as much rust as my 2012 with 150K miles. They also never even attempted to appraise my car. Their staff (with the exception of the guy working the lobby) were lackluster at best. I wasted 5 hours on a simple test drive. Additionally, the next morning I get an email from the person who has set my appointment, asking if Id like to set an appointment to test drive the car and get mine appraised..... Just Awful.

Great service department - super nice & responsive!

Fantastic experience all around. I was shopping around for a few months for a certified GTI that checked all the boxes and found it at Basil VW. I live in Cleveland and wanted to make sure that the trip was worth it. From the get go, everyone I dealt with was very quick to respond, extremely transparent and honest. I worked with Stephanie and Brian, and once I got to the dealership, I was in and out within an hour, driving away with the car I was looking for. this was the best experience Ive had at a dealership in 15 years of purchasing vehicles. Highly recommended in every way.

Bought my first used car here and the service is excellent! I had Tony help me and in 24 hours I picked up my car. Tony is awesome and Im sure the whole staff is as well. Very friendly environment when you walk in and Im so happy I took a chance with this dealership!!

They were very helpful and informative navigating me through the whole process. Tony worked very hard to keep the cost down for me.

These guys at Basil VW are top notch. They were honest and accommodating throughout the buying process, and available to answer any questions I had. We got the vehicle we wanted, a very fair price for our trade, and professionalism every step of the way. If you’re in the market for a new or used VW, make Basil VW your first stop. I assure your complete satisfaction. Sincere compliments to Taylor, Jess and Brandon for a premier car buying experience - BB

Always friendly and know me by name and make sure I have a great experience during every service visit. My salesman Dan still answers questions for me, happily, two years later.

Adam Beck and his staff did a great job, as always. :-)

Tony was great. He worked hard to make the deal work. He even came in on his day off to finish up the paperwork. Got my truck real fast. Call Tony at Basil Volkswagen and you won’t regret it.

Best in Buffalo for VW repairs. Highly recommend, been going for 5+ years and each time has been exceptional service. Even though its a bit of a drive for myself, I will always go back!

Great Service, they do a very good job of explaining what it is that was done in a clear and concise fashion

I purchased a new VW Jetta from TJ and I cannot recommend this man and basil enough to everyone! Come check them out, the customer service is amazing i felt like family and taken care of without even saying a word! All of my cars have always been taken care of by basil so well! Come say hi! 2021 is the year you want that VW Atlas!

This was my first time buying a new car, and I drove here from Rochester because this is where I got the best deal. Adam was incredibly helpful and kind, as was the financial person I spoke with. Everything was clear, no unexpected fees or anything like that. This process was so easy, and I never felt pressured. All of my emails were answered nearly immediately, too. Thanks for a great experience!

VWs are notoriously picky with what they want/need to work, and therefore can be tricky to work on. I have had a horrible time with inattentive/undertrained mechanics at other VW dealerships, and was so relieved to have come across Basil VW this past summer. Their customer service, both over the phone and in-store is top notch, and everyone there is so kind, patient, and understanding. The vehicle service is also spectacular- they do it right, and do it right the first time. My late fiancé used to do oil/filter changes and some other basic maintenance on my GTI for me, but since he passed, getting service on my car had been rather nerve wracking- Basil VW makes it so that I am no longer afraid in making the right choice on who to have work on my GTI. I was in for just an oil change this time, but will be returning to Basil for all maintenance for the remainder of my car’s life.

I wanted to give my car a once over since it has been a while. And I was so impressed. Price, service and the people. Wonderful. Will be back :)

Overprice for a used car, not make any sense to me.

Excellent service once again. Top notch!

Picked up my first new car in 20 years from them a couple days ago, and it went great. They didn’t have the model I was looking for on the lot, but got it delivered within a couple of days. Dealt with Brian Kunch, and he kept me updated about delivery time and had the car ready for me when I went to pick it up. Brian is awesome, and couldn’t have made the process smoother.

We just purchased another Tiguan R-line for our son. We believe its the safest vehicle. We want to thank Mike Basil, Adam Beck,Dan Kraus and the finance staff for all the many years of taking care of us with our purchases. This is definitely the best dealership to work with. They go way above and beyond to meet your needs and they make you feel like family.We look forward to many more years of purchases. Thank you all again.Fred and Lucy Neville.

The dealership was accommodating ; friendlyBrandon, the sales agent was very helpful in making us aware of all the options ; knowledgeable in each of the vehicles ; honest and genuine in providing us with advice.We found the right vehicle for our family; and are very pleased with the entire process.

Finally, a dealership that listened and delivered literally.Thank you Tony B

Great car at a great price, saved me from buying a sketchy car from a shady dealer, thanks! Slight snag during delivery, but they made it right. Would recommend.-Edit:Turns out that the service department is top notch too, put some miles on the car over the last 18 months and needed a clutch. It was a breeze, they provided a loaner which had 100 miles on it and gave me the good guy discount.Came back a few months later for and oil change and an inspection and they remembered me?! Talk about service! Waited in the waiting room which is nice enough and has great Wifi to work from.Youll see me again!

Outstanding staff and management! Easy car buying process with no hassle or pressure. VW products are well designed and fun to drive. A+

Thank you Brian. It was a great 1st experience at your dealership.

Basil Toyota is the very best place to trade & purchase your next vehicle! They made the experience extremely pleasant. With so many options available they were able to help me narrow down the best choices for me and meet my concerns along w/ my needs. Ben Carmichael is an astute professional and he goes out of his way to make sure you’re making the very best purchase for yourself.I absolutely Love my new Toyota Highlander and I Love Lockport Toyota Basil!!!

After purchasing my vehicle from this dealer, I drove it for two days then the caliper popped off my brake. Lucky I made it home just as this happened. Whomever worked on my suv forgot to put the pins in the caliper, which is what made it fall apart. The dealership said that because of the unfortunate circumstances, that was completely their fault, due to rushing, that they would take care of me. Obviously the price of a persons life, that their mistake could have took, is worth only 3 oil changes along with attitude from staff. On top of that, every time I called a few days in advance for an oil change. So there should never be a reason I have to wait for a filter for over an hour every time. The only reason I did any business with them is because I love the vehicle I found, otherwise I would never recommend going to this place.

Amazing dealership. The level of customer interaction is second to none. I have dealt with other dealerships in the area, but Basil VW is by far is the most friendly. This is our households second vehicle from Basil and it certainly won’t be the last. It was a pleasure to deal with the sales people and management, I also know from past experiences when it’s time for service, the service department is par excellence.If you are looking for a vehicle or need service, there should be no hesitation. Basil is the place.

I am very pleased with the service that Basil Volkswagen provided. All of the staff that I dealt with were very friendly, professional, and definitely valued their customers. I am satisfied with my experience as the folks the exceeded all my expectations. Also, a personal thank you to Caleb in the service department for all his help, it was greatly appreciated.- David

It was a very pleasant experience. Cathy in service is knowledgable and detailed. I got the chance to talk about travel and promote my travel business with someone in sales. I wasvin snd out quickly..

This was my first visit to Basil VW with my 2004 Beetle. Besides adhering to social distancing and mask, the customer relations were superior. My air conditioning was not working even after the condenser was replaced. I had to bring it back the next day to troubleshoot the issue. They completed the job as planned and I drove away. The next day I heard a noise on start up and reverse that was not there before. I called and the young man said to bring it in on Monday for them to look at. He thinks that the belts were probably to tight and need loosening. I liked that he did not make me feel stupid for asking. I would certainly use them in the future!!

Recently traded in my old vehicle for a Jeep and Darlene P was extremely friendly and efficient and made my experience a great one!

The best word for this dealership is class. They know how to look good and the cars and showroom are great. The best words for the salespeople are down to earth and friendly. They seem very genuine and happy to be working for Basil. Customer service is a great plus for them. I will buy from these people again.

Great experience. Brandon and Adam were great to deal with. It couldn’t have been easier and I love the car. I will be back. Thanks Basil VW.

I’m in for service pretty often, sometimes for maintenance, sometimes for optional service, and every time, Joe and Cassie take great care of me. Excellent customer service.

I try calling at 5 pm to pre order a part so I can just run in and grab it when I get there. I live a hour away and was rushing there since I need this part and they are the only one with it. Well I get transferred to parts and rings to voicemail. I thought okay well I’m already on the way and I will make it before 6. I try calling at 530 again and now can’t get through to anybody. I eventually pull in at 550 and go right to the parts. And guess what? Can’t help me because the “systems automatically shut down”. Why would the systems shut down before your actual closing time? And why is there other people using computers and selling cars to customers if these systems are down? Thanks for nothing. See you in the morning since I have no other choice anyways. Hopefully I can get a explanation on why you guys close before you actually close?

Friendly, professional and considerate service made the experience easy.

Best car buying/leasing experience I have had, hands down. Every person I interacted with was kind, courteous and professional. Every question I had was patiently answered, and there was no hassle or pressure. You can tell they truly value you as a customer and will do whatever they can to make sure you are completely happy and taken care of. I will recommend this dealership to anyone!

Despite the pandemic the process to purchase was painless. Taylor answered all of our questions up front and Brandon did and awesome job at delivery.Another satisfied customer 👍🏽

I had to get out of my lease to travel quickly and Taylor made the process so easy! With everything being shut down, he was still able to get everything done quickly. I love my car! Absolutely recommend this dealership.

Unbelievable service from everyone involved, specifically Kevin from the sales team who I worked with every step of the process. I’m thankful my neighbor suggested me to basil and I now have a vehicle I’ll be able to drive for years to come

Excellent service as always and Joey Manko is a great service manager! Thank you for everything you guys do.

That was the easiest. And relaxed process for buying a car. Thank you for the experience. You guys earned my business for life!

I am not usually one to write reviews but my experience at Basil from start to finish could not have gone smoother. As a busy grad student, and during this challenging time with COVID-19, Taylor understood and made the process as easy as possible. Communication was quick, respectful, and he provided me with everything I needed to stay within the VW family. Upon picking up my car the staff was attentive, efficient, and made sure I knew they were there for any questions I may have after leaving. Highly recommend!

Great service

Had a great experience buying my new car here. I drove a few hours to get there as they had the car I wanted at a fair price, and Dan Krauss made the experience very easy and pleasant, even after I got home and realized I left something behind. Highly recommend these guys.

After I received a promotion at work, I decided it was time to treat myself to an upgraded vehicle. I spent an entire Saturday visiting every Volkswagen dealership in Western New York. After having a terrible experience at the third dealership, I was ready to give up. I’M SO GLAD I DIDN’T! The last dealership I visited was Basil Volkswagen of Lockport, and they earned my business, simply because of their impeccable customer service. Upon arrival, all sales associates were busy with other customers. Jess Present, the business manager, was eager to help! I told him I was looking for a white Volkswagen GTI SE, and I told him the amount I was comfortable paying monthly. He was very pleasant to work with, as he was straightforward and thorough. Not once did he try to give me the run around. He went above and beyond to make sure I got the exact vehicle I was looking for, with a monthly payment that I could afford. He made sure to inform me of all the perks about purchasing a vehicle from Basil Volkswagen – discounts on oil changes, convenient service hours seven days a week, and even free loaner cars when the vehicle is dropped off for service!He also introduced me to Tony Borzorelli, a sales representative, who I could go to in the event he wasn’t available. Tony was very friendly and personable, and he even made sure I was comfortable using all of the features of the vehicle before I left the dealership!I can honestly say this is the best car buying experience I’ve ever had! The dealership is very clean, modern, and all of the staff are very professional. They truly care about the customer’s needs, and they make it their goal to do anything and everything they can to make sure the customer is 100% satisfied. It’s safe to say that they have another loyal customer; I won’t hesitate to give them my business again when I’m ready for my next vehicle. THANK YOU BASIL VOLKSWAGEN OF LOCKPORT!!!

Kevin was excellent to work with on picking out a car and Taylor did an awesome job with financing questions! Great experience, highly recommend

Got my car back exactly when they said it would be done. Service workers were very friendly.

Thank you very much.. your service was great salesman Ryan L. Was very helpful... took the time with us, did everything to get us what we wanted.. thank you again. I have already recommend Ryan to my family. Great service!!! Basil Vw

Always have given me the best service since day one! Always so helpful and knowledgeable that I drive an hour for my service because I know my service guy (Glenn) always has my best interest making sure everything is always explained and the job is thorough! I refuse to go anywhere else! Love basil Volkswagen in Lockport ny!! Two thumbs up!! 👍

Theyre very nice there, and are pretty quick about their processes.

Just purchased a 2020 Volkswagen Jetta s from basil, and the experience couldn’t have been better. The car is gorgeous, I got a great deal on my trade and zero percent finance.

Service manager (Joe) was VERY helpful

I purchased a 2016 Mazda 3 from this location in March 2020. When I went to pick up the vehicle and tried to drive it off of the lot the car wouldnt start because the battery had died. I was told that the battery would be replaced with a new one. They failed to document this occurrence. In mid-April I went to start my car and the same thing happened where it would not turn on. AAA had to come out and jump the car 4 times, and told me that the battery was from 2015 and there was no way it was a new battery. A new battery wouldnt have done that. I had to jump it again that day to take it to Mazda to have recalls checked, even though it had just been jumped 4 times. A few days later that week, I had to jump my car once again to get it started and then the monitors and climate control did not work.I reached out to Basil Volkswagen of Lockport to see if they would replace the battery like they said they would before. After being given the runaround, I was met with extremely rude service and was told I would need to pay for a new battery because it was my fault for not driving the car enough. I am shocked that this happened with Basil, as I chose them due to their reputation for great customer service. Unfortunately, I have not experienced that at all. The used car manager, Taylor was extremely unprofessional and told me it was common sense to have to drive used cars once a week or they wont work. With the COVID19 crisis, most people are not driving. The car I traded in was a 2005 Hyundai Accent which I rarely drove since I walked to work, and I never had issues with the battery, or needed to jump it. Taylor stated that he didnt want to argue, but would not listen to what I was saying, talked over me, and would not even agree to look at the battery that is currently in the car to verify what I was telling him. If I could give them 0 stars, that would be more fitting.

After recently buying a vehicle from this dealership I left knowing I received beyond a great deal. Taylor Tagliarini and the entire sales staff were extremely committed to getting me into exactly what I wanted in an efficient and straightforward way; no hassle whatsoever. In addition, Jeff in the finance department went the extra mile to get the best options available. What a great customer service team. Will return for future business.

Darlene Powell gave 5 star service!! I will definitely recommend friends and family!

Well educated salesmen. No one was pushy. Followed up in a professional manner that was low key but helpful through their customer service reps. Helped me get the most incentives and everyone was friendly. Continued to answer my technology questions days after the sale. No complaints, to be honest!

Always friendly, very accommodating, knowledgeable, expert service, and great prices!! Thank you 😊

The process of purchasing a used Subaru at Basil VW was very comfortable. We negotiated what we felt was a fair price and also received a good amount for our trade. Ryan and Taylor made the experience stress free and enjoyable. When we picked up the car Ryan went over all the features and was able to answer any questions we had. Truly a great place to do business.

I can’t say enough good things about Basil Volkswagen. Every single experience I’ve had there has been top notch, no B.S., and enjoyable. All of the employees treat you like you’re family and it’s that commitment to real, quality service that made me choose Basil Volkswagen over the others in the area.

I was dreading buying a new car after a previous experience I had. Everyone there from start to finish was so great and made buying a car such an enjoyable experience. They weren’t pushy at all and explained everything and made sure I was comfortable with it. The salesman Dan was super great to work with and thoroughly explained how everything works with my new car.

Joe and the young lady at the service counter, get it. They get you in, keep you informed and get you out ASAP. Awesome job by the whole service team!!!

I came into Basil to have a coolant leak checked out on my Tiguan after I had a different shop work on the same issue previously. Every time I went in, the guys in the service department were very welcoming. I worked with Joe through this whole process and he made it all pain free and was very accommodating. I left very happy with how well I was taken care of.

Basil Volkswagen went above and beyond! amazing customer service! They really bent over backwards to get into what I really wanted they are lifesavers. Everyone is so friendly and kind wont buy a car from anywhere else thank you basil! Thank you brian Jess and the whole team

Wonderful car buying experience!!! I was greeted by the sales manager, then he personally introduced me to the sales person. Brandon, the sales representative, was patient, informative and very professional; even introduced me to the service manager and explained when I would need my first service, etc. I was VERY IMPRESSED with Basil and I highly recommend this company!!!!!!!!!!!!!!!!

Preferred dealership with great service that let’s you comfortably choose the vehicle of your choice. Accommodating and prompt assistance with purchase request.

Salesman Chuck Avery was excellent during the test drive, purchase and in his delivery orientation to the features of the new Golf Alltrack. He demonstrated all of the cars features in detail, connected my phone to the Bluetooth, answered all my questions and took particular concern that the car was appropriately detailed and inspected before I took delivery. He was also attentive to informing me about the creature comforts of the waiting room while the car was being prepared.I left with his assurance that I could call him with any follow up questions. Good job-well appreciated.The finance manager and sales manager were equally helpful and cordial. Excellent customer service all around. Thanks!

Best car buying experience Ive ever had and wonderful service, worth the drive if youre not close.