This organization, specifically Lexus Financial, is very slow to react to customer inquiries (30 days). The Customer Experience surveys regarding how they can help the customer are non existent which leads me to believe that they care less about the customer. In contrast, BMW Financial reacts immediately to customer requests. Which one would you rater do business with?

I returned my vehicle on the 5th and they had it incorrectly listed as 17th of July. They charged me a whole extra month for lease. I waited on the phone for hours and hours before I could even be directed to the right person to talk. I still am waiting for this issue to be resolved.

I talked with a TFS rep on 10/3/2018 about a future transaction. The representative I talked to talked about a disposition fee. They said that in order to waive the fee, all I had to do was purchase another Toyota vehicle. I did so. Now I received a bill with a Disp fee (NOT WAIVED). I talked to 2 representatives from Toyota Lease Trust/TFS and they refused to take my word and retain my business.

Toyota leasing ....beware....I have leased two cars from Toyota. It wasnt until I just turned in my Toyota this month April/2016 that I heard it was going to cost me $350. 00....a disposition fee they said....A term, you would think....they would tell you about ...BEFORE you sign a lease with them. Of course if you agree to lease or buy Another Toyota...they might wave the fee......This is complete bulshit....and I will NEVER Lease or Buy Toyota again.....that $350.00 fee they just made on me, will cost them 10 fold . I Lease two cars every two or three years...with 3 daughters that do the same....And they listen to their Dad about what car to buy....