I would give 0 star if I could. The policy was that the fifth pair you bought from the store would be 50% off. So we bought 4 pairs and all the purchases took place in just over a year. The fifth time we came, they said that promotion ended, and they would not give us the discount. The promotion card had no expired date on it. They simply said that they ended this promotion last December. So it did not end when we bought the second pair, nor the third pair, but right when we became qualified for the promotion :) Why would I buy shoes from you too many times then? When other franchises have them priced off throughout the whole year. It was a hook and we were hooked. The worst customer service I experienced since I came to this city.

They have really cool technology to examine the positioning and needs of your foot! Appropriate soles were recommended. Thanks!

Website says they close at 6:30 on Saturday ....Google maps says they close at 6:00.... over the phone they tell you they close at 5:30... show up before 4:30 and the door is locked with the Closed sign displayed. So maybe they need to work on their information accuracy.Have to give them 2 stars because they really are a good store in terms of the products they carry. Would have been nice to have access to said products today....during their advertised business hours.

They recommended tennis to me, they hurt me the first 5 minutes, they did not change them and they did not return my money.now I buy with guarantee elsewhere

The Momentum Running Co. is my favorite one stop shop for more than just my running equipment needs. They offer a wide variety of products that cater to everyones needs. They provide a friendly and professional service to each and every customer. They take the time to know you and understand what you need, then they advice you on what works best for you. I love every single item Ive purchased from them, especially their shoes!!! Overall, this place is amazing. Their products are what originally drove me to visit this store, but now its the products and the service that keep me going back. Thank you Momentum Running Co.!

Friendly, informative, and friendly people running this store. They got me in the running shoes that are best suited for my needs.

Momentum is an blessing to the sports community in Laredo. Its primarily a running store, however, it tends to the needs of crossfitters and triathletes as well.Product offering is great. They have most major brands and a wide spectrum of models from each one. Great knowledge about all of the products they sell. It seems to me they speak from experience as if they tried the products in order to provide better feedback.This is a store in which its not just about the sale, its a true relationship that goes into understanding current situation, goals, ways to achieve, and followups in your progress. Its not uncommon for me to walk in and have them ask me about my specific progress based on our last talk.Overall, great products, great knowledge, great customer support, great understanding of the local community and most importantly...great understanding of individual needs. This translates to a great store in my book.

Rude staff.

This place is amazing! Its not your average running shoe store! They have a wide selection of shoes and a ton of other things!!! I love my Brooks! Service is great, from the moment you step in that store the employees greet you with an amazing attitude and are willing to help with whatever you athletic need is!

This place has a good selection of shoes, but unfortunately the staff is so rude and arrogant that youre better off buying your shoes elsewhere.

Ive been a runner my whole life. About ten years ago, I started going to specialty running stores for shoes in the various towns that Ive lived in. This is the best place Ive been. The owners are very helpful and knowledgeable. They are also very nice when I bring in my fussy baby. With the help of the owners, Im running up to 14 miles a week and training with bigger goals in mind.

Momentum Running Co. is the one stop running, triathlete, crossfit shop! They got it all! Excellent costumer service and expertise on merchandise! This shop is always up to par with the latest and greatest brands on the market. As a runner Ive really enjoyed the service Ive received from the Momentum family and I highly recommend any athlete off any experience level to check the shop out!

One of my favorite stores to visit every Saturday. Store is a one stop shop for all your running and crossfit needs or wants :). Staff is always willing to help you and it helps that they actually try out shoes before recommending them. In terms of returning items, I have never had a problem. The times I have had to return merchandise a solution was always offered for my problem. I would definitely recommend stopping by to check them out. Thank you Momentum!

Staff is always helpful. Knowledgeable on the clients needs. I always purchase things that I need before my races. Very helpful place.

Our city needed this type of store to help us get motivated and moving! The gear, the knowledge, the attention to fit the customers TRUE needs. From nutrition to running shoes to swim gear, Ive counted on this small local business from the start. Thank you for everything you do for our family!

Ever since I injured my knee, Ive going to buy knee support and the quality is always great. Also, the customer support is great as they help you find the size and other accessories you may need.

Best service in the city of Laredo!!! Very helpful from the moment you walk in the store and so on. You are sure to find anything you need whether youre a runner, weightlifter, crossfit, etc. and if theres something missing that you need, you better believe theyll have it by your next visit.

Awesome store!! Really love the products, especially the shoes. They have all the latest trends and great designs! Their service is excellent! Really recommend going and checking it out!!

As a customer, you expect quality service for expensive goods. But here, the items are ridiculously overpriced, and ultimately not worth it.They were extremely rude. The customer service is horrible. They recommended shoes that were too big and refused to exchange them after. The man that works there didnt even care that I had spent nearly $200 on shoes that didnt fit me. I would not recommend going if you hate being treated rudely. Id rather go to academy than go back there... not worth it

Terrible company. Sleazy sales people (owners). Be sure you check and confirm prices before purchasing, as reps changed the sales price quoted to me, not once but twice. Make sure you try on shoes for more than a couple minutes since ALL SALES ARE FINAL. Tried to return the very next day after wearing for less than 30 min and was told it was my socks fault that the shoes didnt fit well and that I should buy their socks instead. Sleazy used-car sales tactics. Youre better off going to Champs or Foot Locker.

Maybe Im biased (I love everything about running), but I love this store and the people that own it. Their selection is fantastic, the employees are helpful and more than willing to nerd out about running apparel, workout regimens, races, etc - and the accessories are both fun and necessary (you definitely need reflectors and lights in Laredo). They even have Spurs socks, though theyve totally sold me on swift wick and now Im basically a running advertisement. This store is wonderful. Honestly, I believe that we, as a community, need to shop and eat locally if we want our town to keep moving in a positive direction (and it really is), but even if youre not into that idea, you wont be disappointed by Momentum Running Company. I think their only downfall is that they carry crossfit items too - gross (thats a joke, please dont be mad crossfitters).

Have gone five separate times. Never open on business hours and no one ever answers the phone.

Awesome experience! This is the place to go if you are a new runner or experienced runner! 1st class service!! Always attentive and helpful!!!

Hands down best customer service in Laredo TX. They go above and beyond to get you exactly what you want. Not only that, but they have the latest products at their store! Best store in Laredo.

Excellent customer service, was really pleased with selection and attention to customers need. I will be buying my next pair of shoes here again!

I was getting a pair of shoes as a gift but made a mistake and bought the wrong shoe size. I went back that same day for an exchange and they didnt have the correct size. There were no other options so I asked for a refund and it was denied. They could only give me back a store giftcard.

Great customer service and very knowledgeable.

Great store great products and great service

You get personalized attention, we loved it, super recommended !!!